Application of EFQM excellence model to asphalt manufacturing processes: İstanbul Metropolitan Municipality-İSFALT

Hızla gelişen teknoloji ve rekabet ortamında her kurum ve kuruluş ayakta kalmak için politika ve stratejiler geliştirmektedir. Rekabet koşulları ve piyasa dinamikleri baskısı altında faaliyetlerini sürdürürken kalite yönetimine dikkat etmektedir. Üretim ve hizmet sektöründe müşteri memnuniyetini ve bağlılığını arttıracak önemli unsurların başında hizmetin/ürünün kalitesi geldiğinden, bu konu üzerinde akademik pek çok çalışma yapılmıştır. Günümüz koşullarında, özdeğerleme yapmak ve sonuçları değerlendirerek başarıyı ve gelişimi sürekli hale getirmek çok önemlidir. Bu çalışmada kalitenin değerlendirilmesi sürecinde Avrupa Kalite Yönetim Vakfı'nın modeli olan EFQM Mükemmellik Modeli'nden yararlanılmış ve incelemeye alınan firmanın kalite ile ilgili süreçleri EFQM kriterleri çerçevesinde incelenmiştir. Bu çalışmanın amacı, EFQM MM'nin kamuda uygulanabilirliğini araştırmaktır. Buradan hareketle, nitel araştırma yöntemi kullanılmış ve derinlemesine mülakat yoluyla EFQM kriterlerinin kamu kurumunun kalite yönetimindeki varlığı ile ilgili yanıtlar alınmıştır. Çalışma üç bölümden oluşmaktadır. Birinci ve ikinci bölümde Toplam Kalite Yönetimi ve EFQM MM hakkında literatüre yönelik bilgiler sunulmuştur. Üçüncü ve son bölümde modelin tüm ana ve alt kriterlerini kapsayan sorular araştırmanın gerçekleştirildiği kamu kurumunun kalite yöneticisine sorulmuştur. Verilen cevaplar içerik analizi ile bulgular olarak aktarılmıştır. İçerik analiz sonuçları kurumda, EFQM MM'nin liderlik, politika ve strateji, çalışanlar, işbirlikleri ve kaynaklar, süreçler, ürünler ve hizmetler, müşterilerle ilgili sonuçlar, çalışanlarla ilgili sonuçlar, toplumla ilgili sonuçlar ve temel performans sonuçları (iş sonuçları) olan 9 ana kriteri açısından geliştirilmesi gereken boyutların olduğunu ortaya çıkarmıştır.In a rapidly developing technology and competitive environment, every institution and organization develops policies and strategies to survive. It pays attention to quality management while maintaining its activities under the pressure of competition conditions and market dynamics. Since the quality of service / product is one of the important factors that will increase customer satisfaction and loyalty in production and service sector, many academic studies have been done on this subject. It is crucial to make success and development continuous by making self-assessment and assessing the results. In this study, EFQM Excellence Model which is the model of European Quality Management Foundation has been used in the process of assessing the quality and the processes related to quality of the company are examined within the framework of EFQM criteria. The aim of this study is to research the applicability of EFQM EM in the public sector. From this point of view, qualitative research method has been used and answers have been received regarding the existence of EFQM criteria in the quality management of public institute through in-depth interviews. The study consists of three parts. In the first and second sections. In the first and second sections, informations towards literature on Total Quality management and EFQM EM have been presented. In the third and last section, questions related to all main and sub criteria of the model have been asked to the quality manager of the public institution. The answers have been transferred with content analysis as findings. Content analysis results have revealed that there are dimensions to be improved in the institution in terms of 9 main criteria of EFQM EM as leadership, policy and strategy, people, partnership and resources, processes, products and services, customer results, people results, society results and key performance results

PENGARUH MODEL LEARNING CYCLE 5E DALAM MENINGKATKAN KEMAMPUAN MENULIS PUISI DI SMA NEGERI 1 PENDOPO

Penelitian ini dilaksanakan dengan tujuan mendeskripsikan pengaruh model Learning Cycle 5E dalam meningkatkan kemampuan menulis puisi di SMA Negeri 1 Pendopo. Adapun prosedur penelitian menggunakan metode eksperimen. Sampel penelitian ini terdiri dari dua kelas, yaitu kelas X.A sebagai kelas eksperimen dengan jumlah siswa 33 siswa dan kelas X.E dengan jumlah 30 siswa sebagai kelas kontrol. Teknik pengumpulan data menggunakan teknik tes dan teknik pengolahan data menggunakan perhitungan uji-t dengan program Statiscial Product and Service Solution SPSS 20. Berdasarkan penelitian yang dilakukan, didapatkan hasil yang menunjukkan terdapat perbedaan hasil tes antara kelas eksperimen dengan kelas kontrol. Nilai rata-rata tes awal kelas eksperimen adalah 49,17 kemudian pada tes akhir 70,33. Pada kelas kontrol rata-rata nilai tes awal adalah 57,00 kemudian pada tes akhir 60,83. Dari hasil penelitian menunjukkan peningkatan pada kelas eksperimen lebih besar dibandingkan kelas kontrol. Hasil perhitungan dengan uji-t menunjukkan bahwa thitung>ttabel = 3,923 > 1,672 dengan df = 58 pada tingkat keberhasilan 95% (α = 0,025). Dengan demikian, hipotesis yang berbunyi “ada perbedaan kemampuan menulis puisi antara siswa yang diajar dengan model Learning Cycle 5E dan siswa yang diajak dengan model konvensional, diterima. Dengan diterimanya Ha, maka dapat disimpulkan bahwa model Learning Cycle 5E berpengaruh terhadap kemampuan menulis puisi siswa kelas X SMA Negeri 1 Pendopo

The Directed Heavy Atom Effect: A Design Principle for Metal-Free Organic Phosphors.

Phosphorescent materials are changing the way organic compounds are used in optical devices. By being more efficient, slower emitting, and uniquely sensitive they are expanding the applicability of organic materials. In order, though, for this trend to include all organic materials the critical limitation of an organometallic structure must be overcome. At the time of this publishing, organometallics alone preform well enough for applicational use. Here is presented the Directed Heavy Atom Effect (DHAE), a design principle to realize bright phosphorescence from metal-free organic compounds. By synergistically combining the phosphorescence-enhancing property of the heavy atom effect with the heavy atom directing property of halogen bonding, DHAE achieves organic phosphors with efficiencies competitive to organometallic and inorganic materials. Here the DHAE is attained by cocrystallizing an aromatic aldehyde with an optically inert, halogenated analog. These cocrystals exhibit halogen bonding, which directs the heavy atom to enhance spin-orbit coupling at the carbonyl and activate phosphorescence. The optically inert host isolates the chromophore from self-quenching, resulting in unprecedentedly bright metal-free organic phosphorescence. From this design principle a variety of materials with varying properties are synthesized. Emission color can be tuned in either fine steps of 5 nm or broad chromic steps from blue to green, yellow, and orange. Material modifications, DHAE phosphors with controllable, vapor deposited microstructures or ester functionalization, are also achievable with careful material design presented here. The novel phenomenon of delayed phosphorescence is demonstrated from crystals of pure DHAE chromophore, holding promise for enhancing emissive device efficiencies. To escape design complications, polymeric hosts are presented as an alternative to crystal systems. If well designed, polymer hosts can produce bright phosphorescence even from liquid DHAE-style chromophores by suppressing vibrational dissipation pathways. Finally a broad summation of the work is offered along with ideas about the future direction of DHAE phosphors.Ph.D.Materials Science and EngineeringUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttp://deepblue.lib.umich.edu/bitstream/2027.42/76004/1/obolton_1.pd

Tradisi Turun Bakul Tradisi Masyarakat di Kampung Cikawah Desa Sobang Kecamatan Sobang Kabupaten Lebak-Banten Tahun 1970-2022

Kabupaten Lebak memikili ragam ciri khas daerah masing-masing. Salah satunya adalah Tradisi Turun Bakul di Kampung Cikawah Desa Sobang Kecamatan Sobang Kabupaten Lebak Provinsi Banten. Seiring dengan perkembangan zaman tradisi ini masih dijaga dan dilestarikan oleh masyarakat setempat akan tetapi belum ada dokumen tertulis yang dapat dijadikan sumber oleh masyarakat sebagai bahan pembelajaran, hal ini yang menjadi ketertarikan peneliti untuk mengetahui dan mencoba menuliskan tentang bagaimana proses pelaksanaan Tradisi Turun Bakul serta dampaknya terhadap kehidupan sosial masyarakat setempat, penulis berharap dengan penelitian ini dapat membantu dalam proses pelestarian dan upaya menjaga Tradisi Turun Bakul ini. Penelitiaan ini menggunakan metode Historis yang terdiri dari Heuristik atau pencarian sumber sejarah, kritik dan verifikasi terhadap data yang diperoleh, selanjutnya melakukna interpretasi atau penafsiran dan Historiografi atau penyusunan hasil penelitian. Dari hasil penelitian diperoleh bahwa Tradisi Turun Bakul merupakan tradisi lokal yang ada di Kampung Cikawah Desa Sobang Kecamatan Sobang Kabupaten Lebak Provinsi Banten yang bertujuan sebagai ucapan rasa syukur kepada Allah SWT atas segala nikmat, rezeki yang di anugerahkan kepada masyarakat setempat, Tradisi ini juga sebagai media untuk bersilaturahmi antar masyarakat dan untuk menjalin kedekatan emosional agar masyarakat hidup dengan rukun tanpa ada perselisihan satu sama lain

On the Relative Behavior Of Estimators of Reliability/Survivability

Based on a decomposition of mean absolute error, a twofold technique is introduced whereby a pairwise comparison of point estimators of reliability/survivability can be made. Given two such estimators, the method examines (a) the odds in favor of one of the estimators being closer to the true value than is the other and (b) each estimator\u27s average closeness to the true value not only when it is closer than is the other but also when it is not. Joint consideration of these concepts is shown to form a basis for determining which of the two estimators is preferred in a given situation. An application of the theory is made by comparing the maximum likelihood and minimum variance unbiased estimators of reliability/survivability in the exponential failure model

Comparison of Point Estimators of Normal Percentiles

There are available several point estimators of the percentiles of a normal distribution with both mean and variance unknown. Consequently, it would seam appropriate to make a comparison among the estimators through sums closeness to the true value criteria. Along these lines, the concept of Pitman-closeness efficiency is introduced. Essentially, when comparing two estimators, the Pitman-closeness efficiency gives odds in favor of one of the estimators being closer to the true value than is the other in a given situation. Through the use of Pitman-closeness efficiency, this paper compares (a) the maximum likelihood estimator, (b) the minimum variance unbissed estimator, (c) the best invariant estimator, and (d) the median unbiased estimator within a class of estimators which includes (a), (b), and (c). Mean squared efficiency is also discussed

A study of certain Illinois oil shales

Thesis (Ph.D.)--University of Illinois, 1918.Typescript.Vita.Includes bibliographical references (leaves 77-78)