PENGARUH FOKUS PADA PELANGGAN TERHADAP KEPUASAN SISWA DI SMK NEGERI 11 BANDUNG

Permasalahan yang dikaji dalam penelitian ini adalah belum optimalnya kepuasan siswa di SMK Negeri 11 Bandung. Hal tersebut dapat dilihat dari hasil survey kepuasan siswa tahun ajaran 2014/2015 dan tahun ajaran 2019/2020. Fokus kajian diarahkan pada faktor fokus pada pelanggan yang merupakan salah satu prinsip sistem manajemen mutu ISO 9001/2015 yang diimplementasikan di SMK Negeri 11 Bandung yang didugi memiliki pengaruh terhadap kepuasan siswa. Tujuan dari penelitian ini adalah untuk memperoleh gambaran mengenai tingkat fokus pada pelanggan dan tingkat kepuasan siswa di SMK Negeri 11 Bandung. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif dan verifikatif. Teknik pengumpulan data dengan cara penyebaran angket kepada responden (siswa) yang berjumlah 95 orang di SMK Negeri 11 Bandung. Dari hasil penelitian, didapatkan informasi bahwa tingkat fokus pada pelanggan serta tingkat kepuasan siswa berada pada tingkat sangat rendah. Hasil analisis dari berbagai uji pada penelitian ini diperoleh data bahwa fokus pada pelanggan berpengaruh terhadap kepuasan siswa. The issue became a study in this research is that students’ satisfaction in SMK Negeri 11 Bandung is not optimal. This can be seen from the results of the students’ satisfaction survey in 2014/2015 and 2019/2020. The focus of the study is directed at the customer focus factors’ which is one of the Quality Management System principles ISO 9001/2015 implemented at SMK Negeri 11 Bandung which is believed to have an effect on student satisfaction. The purpose of this study was to obtain an overview of the level of customer focus and the level of students’ satisfaction in SMK Negeri 11 Bandung. The research method used in this research is descriptive and verificative methods. Data collection techniques by distributing questionnaires to respondents (students), amounting to 95 people at SMK Negeri 11 Bandung. From the research results, it was found that the level of customer focus and the level of students’ satisfaction was at a very low level. The results of the analysis of various tests in this study obtained data that the customer focus has an effect on student satisfaction

REGISTER ANALYSIS OF THE CONVERSATIONS AMONG PETROLEUM ENGINEERS

This present research aims at identifying register used in the conversations among petroleum engineers by examining the linguistic feature which is viewed from the aspect of the field, the tenor and the mode of discourse of the Systemic Functional Linguistics (SFL) approach. Findings show that in the field of discourse, all terms of register found in the experiential domain analysis function as technical terms, of which the two major forms of nouns and verbs (i.e., single-word and compound/phrasal word forms) are the most frequent categories identified among other kinds of technical terms. The goal orientation appears to have both short and long term while the social activity results in exchanges among participants. In the tenor of discourse, the agentive role is said to be equal and the social role is considered as non-hierarchic. The social distance within the interaction is said to be minimal which is excessively characterized by the use of informal form of expressions. In the mode of discourse, the language role exists equally of both constitutive and ancillary identified by the use of present simple tense and non-present tenses, that is, future simple, past simple and present perfect. The channel is in phonic form. The medium is in spoken with visual contact as it is largely characterized by the use of endophoric reference as well as pronouns

STUDENTS’ ENGLISH SUMMATIVE TEST ANALYSIS: A CASE STUDY AT SMA PERGURUAN RAKYAT 1 JAKARTA

The present research aims at analyzing the English summative test at SMA Perguruan Rakyat 1 in the Second Term of 2018/2019 Academic Year. The analysis concerns to difficulty level and discriminating power to know the teacher-made test English summative test at SMA Perguruan Rakyat 1 whether or not the test has good items, especially of its difficulty level, discriminating power and the effectiveness of the distracters. Such research procedures are employed, such as observation, literature review and statistical analysis. Specifically, the result of the research is expected to be beneficial for educational practitioners to have a more-depth insight of English summative test analysis. Furthermore, the result of the research is also expected to give valuable knowledge for those who are interested in analyzing the English summative test writing, mainly to the indicators of its discriminating power and distracters. Lastly, it is also hoped to be as reference for further researchers to draw related concepts of English summative test analysis that is integrated with various disciplines implemented in the classroom contexts

Scavenger Hunt on Students’ English Vocabulary Mastery

Learning vocabulary is the most fundamental aspects of learning for students in learning the language. In the process, the teacher is expected to be a good facilitator so that the vocabulary learning process can proceed smoothly. Creativity in learning vocabulary is absolutely necessary. Scavenger Hunt technique  was chosen as the solution of the saturation experienced by students in the process of learning English vocabulary. The purpose of this reseach is improving the mastery and understanding of the students' vocabulary appropriate with context and function of everyday use, through the application of Scavenger Hunt technique. Moreover, this teaching technique is also expected to add a new learning experience for students. The research was carried out in Gema Insani Indonesia Foundation by employing a classroom action research with two cycles of assessments. There were 18 third grade elementary school students as an object of the research. The data was collected by observation, note taking, and test. The findings showed an increase in the ability of  students’ mastery and understanding of the meaning of the vocabulary through the application of  Scavenger Hunt technique  that can be seen from the increase in student’s mean score on the second cycle with 82 that is considered as good predicate. Keywords: scavenger hunt, vocabulary, vocabulary learnin

Deixis In Taglines: A Socio-Cultural Semiotic Analysis

The research aims at analyzing the socio-cultural semiotic that characterize the deixis in taglines. Such types of deixis are analyzed qualitatively by examining the socio-cultural functions using “Sign Mapping of Roland Barthes”. The analysis focuses in describing the signifier and signified as well as the meaning of denotative and connotative characterized the deixis in taglines of various advertisements. Findings have shown that the signifiers and signified concepts function to inform, to challenge, to emphasize, and to persuade, of the consumers as the addressee. The types of deixis occur into such types of pronominals deixis (she, you, I, me), nominal deixis (girl, age, the city), verbal (blow, drive, come, follow, let, change), adverbial (in her face, anywhere, Marlboro country, when you can fly), and grammatical deixis (imperative, statement, interrogative). The denotative meaning is reflected from the use of signifiers that serves the real of sense of the product referred to, i.e., the commercial product that is divided into categories, man’s category, woman’s category, and unmarked category. The connotative meaning relates to some cultural values, such as pleasure, masculinity, feminity, passion, luck, beauty, freedom, and the sense of belonging.Key words: Socio-cultural semiotic analysis, deixis, taglin

SANDUK-SANDUK PAPALAKU IN DAILY LIFE OF AKUR SUNDA WIWITAN COMMUNITY

This article concerns the ideational metafunction in sanduk-sanduk papalaku of AKUR Sunda Wiwitan’ daily life. A qualitative research design was used in this study. Texts from sanduk-sanduk papalaku's daily served as the data. The data was gathered through participant observation and interviews. The gathered data was analyzed by the transitivity system includes process, participant and circumstances (Halliday & Matthiessen, 2014). The result shows that there are five types of processes, nine types of participants and seven types of circumstances. The dominant process is verbal (31%), the dominant participants are carrier and attribute (17%), and the dominant circumstance is place (29%). The ideational metafunction in sanduk-sanduk papalaku of AKUR Sunda Wiwitan daily life portrays verbal expressions of gratitude, request, and submission to God. It also shows the thanking expression to the natural elements and the description of the AKUR Sunda Wiwitan community life goal

Model Pembelajaran Tematik Berbasis Kearifan Lokal

Artikel ini bertujuan untuk mendeskripsikan: (1) Hakikat pembelajaran tematik; (2) Langkah-langkah pembelajaran tematik berbasis kearifan lokal; (3) Hakikat pendidikan kearifan lokal dalam lingkup pembelajaran tematik; (4) Tujuan dan pentingnya pendidikan kearifan lokal dalam lingkup pembelajaran tematik; serta (5) Pengajaran model tematik berbasis kearifan lokal. Artikel ini merupakan penelitian analisis konten/meta analisis yang dilaksanakan melalui lima tahap, yaitu: (1) Pengumpulan data; (2) Penentuan sampel; (3) Pencatatan data; (4) Reduksi; dan (5) Penarikan kesimpulan. Sumber data dalam artikel ini adalah jurnal dan buku yang berkaitan dengan pembelajaran tematik dan pendidikan kearifan lokal. Selanjutnya, objek penelitian adalah proses adaptasi dan kaitannya dengan urgensi kearifan lokal dalam menjawab tantangan zaman. Kesimpulan artikel menunjukkan bahwa: (1) Pembelajaran tematik menggunakan tema-tema sebagai objek pembelajarannya; (2) Langkah-langkah model pembelajaran tematik berbasis kearifan lokal diantaranya guru terlebih dahulu membuat RPP, kemudiaan mesisipkan kearifan lokal pada konten materi; (3) Kearifan lokal dalam lingkup model pembelajaran tematik adalah nilai kebaikan yang terkandung dalam kebudayaan sebagai upaya mempertahankan identitas diri anak: (4) Tujuan dan pentingnya pendidikan kearifan lokal dalam lingkup pembelajaran tematik diantaranya untuk mempersiapkan generasi muda yang tanggap akan keunggulan lokal daerahnya; (5) Pengajaran model tematik berbasis kearifan lokal ini akan menjadi koneksi dalam memahamkan anak untuk bertindak tepat dalam menghadapi tantangan global

ASUHAN KEPERAWATAN PADA NY. S DENGAN GANGGUAN PERSEPSI SENSORI : HALUSINASI PENDENGARAN AKIBAT SKIZOFRENIA HEBEFRENIK DI RUANG KEMUNING RSUD R.SYAMSUDIN, SH. KOTA SUKABUMI

WHO pada tahun 2017 memperkirakan 4,4 % dari populasi global menderita gangguan depresi, dan 3,6 % mengalami gangguan kecemasan. Prevalensi gangguan mental emosional di Indonesia menunjukan gejala depresi dan kecemasan sebanyak 14 juta orang atau 6% dari jumlah penduduk Indonesia. Di Jawa Barat sendiri jumlah ODGJ mencapai 1,6% atau 72.000 orang, sedangkan orang dengan masalah kejiwaan mencapai 9,3 % atau sekitar 3 juta orang, di RSUD Syamsudin, SH pada tanggal 6-10 maret 2019 terdapat 12 pasien mengalami gangguan jiwa. Diperkirakan lebih dari 90% klien dengan skizofrenia mengalami halusinasi. Meskipun jenis halusinasinya bervariasi tetapi sebagian besar klien skizofrenia di Rumah Sakit Jiwa mengalami halusinasi pendengaran. Tujuan penulisan ini memberikan gambaran secara empiris mengenai asuhan keperawatan pada klien dengan gangguan persepsi sensori : Halusinasi pendengaran dengan pendekatan proses keperawatan secara komprehensif. Menurut teori halusinasi pendengaran paling sering dijumpai berupa bunyi mendenging atau suara bising yang tidak mempunyai arti, tetapi lebih sering terdengar sebagai sebuah kata atau kalimat yang bermakna. Diagnosa aktual yang terdapat pada NY.S adalah perubahan persepsi sensori : halusinasi pendengaran. Setelah dilakukan perawatan selama 3 hari, masalah diatas dapat diatasi dengan hasil evaluasi akhir klien mampu menghardik halusinasi dan bercakap-cakap serta meningkatkan kemandirian klien

Improving English Pronunciation of Adult ESL Learners Through Reading Aloud Assessments

Communication skill nowadays becomes a must that everyone should master. The agreement of such conceptual meaning in communication should meet the same perception among speakers. One of the tools to improve one's communication skill is by learning pronunciation through Reading Aloud for misperception emerged from mispronunciation can be avoided. This research aims at improving English pronunciation through reading aloud in the form of short texts. The research was carried out in Statistics Data Center (BPS) by employing A Classroom Action Research with two cycles of assessments. There were 20 IT engineers of Networking Operation Center with various background of knowledge as an object of the research. The data was collected by observation, note taking, and test. Questionnaire is designed and administered to identify the participants' core and frequency of English tasks and also to investigate participants' previous experiences with English. Findings show that there is an improvement on participants' pronunciation skill through Reading Aloud as it can be seen from the increase of a mean score on the second cycle with 77.75 that is considered as good predicate

Harut dan Marut dalam Tafsir Al Munir Karya Wahbah Al-Zuhaili

Malaikat merupakan bahasan yang penting untuk dikaji dari makhluk gaib lainnya. Bukan karena makhluk yang disebut dalam salah satu rangkaian dari rukun iman, tetapi juga karena malaikat memiliki keterlibatan dengan seluruh manusia tanpa kecuali, taat atau durhaka, sejak lahir hingga wafat, bahkan hingga kehidupan di akhirat kelak. Kata malaikat adalah bentuk jamak dari kata malak yang berarti menguasai. Hal ini memberikan pengertian bahwa malaikat adalah makhluk yang mempunyai tugas untuk menguasai alam dalam arti fisik. Sebagian ulama berpendapat bahwa kata. Malak adalah derivasi dari kata alakah atau ma’lakah yang mempunyai arti “mengutus” atau “perutusan/risalah”. Pengertian ini menunjukan bahwa tugas rohani malaikat adalah sebagai perantara (perutusan) antara Allah dan manusia. Sebagian ulama lain mengatakan bahwa kata malak adalah kata yang terbentuk dari akar kata (adat khat Arab) la a ka yang berarti menyampaikan sesuatu. Dalam Qs albaqarah ayat 102 yang menyebutkan bahwa Harut dan Marut adalah malaikat mufassir berbeda pendapat dalam menafsirkannya serta Wahbah Zuhaili. Penelitian ini menggunakan library reasearch atau penelitian kepustakaan. Adapun sumber data yang digunakan adalah data-data primer yaitu kitab Tafsir al-Munir karya WahbaH Zuhaili. Serta pendekatan semiotik dalam Harut dan Marutnya. Tujuan penelitian untuk mengetahui penafsiran Wahbah al- Zuhaili terhadap H}a>ru>t dan M}a>ru>t dan mengetahui pendekatan semiotik Harut dan Marut. Untuk mencapai tujuan penelitian dengan menggunakan metode Deskriptif analisis model mendeskripptifkan kondisi-kondisi yang ada. Melalui metode penelitian tersebut dapat diuraikan hasil penelitan Harut dan Marut menurut Wahbah Zuhaili adalah 2orang manusia, Penafsiran wahbah zuhaili didukung oleh mufassir At-Thabari, Quraisy Shihab, Ibn Katsir, dan Hamka