Pengaruh Pelayanan Servis Motor Terhadap Kepuasan Konsumen Di Dealer Sumber Baru Rejeki Sragen

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan konsumen dalam melakukan servis motor di dealer Sumber Baru Rejeki dilihat dari kualitas pelayanan yang diberikan dan mengetahui faktor yang paling dominan mempengaruhi kepuasan konsumen dalam melakukan servis motor di dealer Sumber Baru Rejeki. Berdasarkan hasil penelitian ini diharapkan menjadi bahan pertimbangan dan masukan bagi perusahaan dalam menerapkan kebijakan dan strategi di bidang pemasaran untuk mengembangkan usaha bisnis mereka. Pengujian hipotesis dalam penelitian ini menggunakan alat analisis regresi moderating dengan uji t, uji F dan koefisien determinasi (R2). Populasi dalam penelitian ini adalah konsumen yang melakukan servis motor pada dealer Sumber Baru Rejeki Sragen. Teknik pengambilan sampel pada penelitian ini menggunakan teknik probability sampling, Maka diambil 100 sampel penelitian secara acak pada konsumen yang melakukan servis motor pada dealer Sumber Baru Rejeki Sragen. Berdasarkan hasil penelitian diketahui bahwa tidak terdapat pengaruh variabel tangible (X1) terhadap kepuasan konsumen di Dealer Sumber Baru Rejeki Sragen, diperoleh thitung < ttabel (1,272 < 1,986) dan p= 0,206 > 0,05, sehingga H1 yang menyatakan bahwa ada pengaruh antara bukti fisik (tangibles) terhadap kepuasan konsumen ditolak kebenarannya. Terdapat pengaruh variabel reliability (X2) terhadap kepuasan konsumen di Dealer Sumber Baru Rejeki Sragen, diperoleh nilai thitung > ttabel (3,072 > 1,986) dan p= 0,003 ttabel (2,452 > 1,986) dan p= 0,016 < 0,05; sehingga H3 yang menyatakan bahwa ada pengaruh antara daya tanggap (responsiveness) terhadap kepuasan konsumen dapat diterima kebenarannya. Terdapat pengaruh variabel assurance (X4) terhadap kepuasan konsumen di Dealer Sumber Baru Rejeki Sragen, diperoleh nilai thitung > ttabel (2,911 > 1,986) dan p= 0,004 < 0,05; sehingga H4 yang menyatakan bahwa ada pengaruh antara jaminan (assurance) terhadap kepuasan konsumen dapat diterima kebenarannya. Tidak terdapat pengaruh variabel emphaty (X5) terhadap kepuasan konsumen di Dealer Sumber Baru Rejeki Sragen, diperoleh nilai thitung 0,05; sehingga H5 yang menyatakan bahwa ada pengaruh antara empati (emphaty) terhadap kepuasan konsumen ditolak kebenarannya

Elastic neutron scattering in Quantum Critical Antiferromagnet Cr0.963_{0.963}V0.037_{0.037}

We have performed elastic neutron scattering studies of the quantum critical antiferromagnet Cr$_{0.963}$V$_{0.037}$. We have found that unlike pure Cr, which orders at two incommensurate wavevectors, Cr$_{0.963}$V$_{0.037}$ orders at four incommensurate and one commensurate wavevectors. We have found strong temperature dependent scattering at the commensurate and incommensurate wavevectors below 250 K. Results indicate that the primary effect of V doping on Cr is the modification of the nesting conditions of the Fermi surface and not the decreasing of the Neel temperature.Comment: 2 pages, 2 figures, submitted to SCES07 (to be published in Physica B), typos correcte

Modeling the strangeness content of hadronic matter

The strangeness content of hadronic matter is studied in a string-flip model that reproduces various aspects of the QCD-inspired phenomenology, such as quark clustering at low density and color deconfinement at high density, while avoiding long range van der Waals forces. Hadronic matter is modeled in terms of its quark constituents by taking into account its internal flavor (u,d,s) and color (red, blue, green) degrees of freedom. Variational Monte-Carlo simulations in three spatial dimensions are performed for the ground-state energy of the system. The onset of the transition to strange matter is found to be influenced by weak, yet not negligible, clustering correlations. The phase diagram of the system displays an interesting structure containing both continuous and discontinuous phase transitions. Strange matter is found to be absolutely stable in the model.Comment: 14 pages, 1 table, 8 eps figures, revtex. Submitted to Phys. Rev. C, Presented at INPC2001 Berkeley, Ca. july 29-Aug

Quasars and their host galaxies

This review attempts to describe developments in the fields of quasar and quasar host galaxies in the past five. In this time period, the Sloan and 2dF quasar surveys have added several tens of thousands of quasars, with Sloan quasars being found to z>6. Obscured, or partially obscured quasars have begun to be found in significant numbers. Black hole mass estimates for quasars, and our confidence in them, have improved significantly, allowing a start on relating quasar properties such as radio jet power to fundamental parameters of the quasar such as black hole mass and accretion rate. Quasar host galaxy studies have allowed us to find and characterize the host galaxies of quasars to z>2. Despite these developments, many questions remain unresolved, in particular the origin of the close relationship between black hole mass and galaxy bulge mass/velocity dispersion seen in local galaxies.Comment: Review article, to appear in Astrophysics Update

The Milky Way Bulge: Observed properties and a comparison to external galaxies

The Milky Way bulge offers a unique opportunity to investigate in detail the role that different processes such as dynamical instabilities, hierarchical merging, and dissipational collapse may have played in the history of the Galaxy formation and evolution based on its resolved stellar population properties. Large observation programmes and surveys of the bulge are providing for the first time a look into the global view of the Milky Way bulge that can be compared with the bulges of other galaxies, and be used as a template for detailed comparison with models. The Milky Way has been shown to have a box/peanut (B/P) bulge and recent evidence seems to suggest the presence of an additional spheroidal component. In this review we summarise the global chemical abundances, kinematics and structural properties that allow us to disentangle these multiple components and provide constraints to understand their origin. The investigation of both detailed and global properties of the bulge now provide us with the opportunity to characterise the bulge as observed in models, and to place the mixed component bulge scenario in the general context of external galaxies. When writing this review, we considered the perspectives of researchers working with the Milky Way and researchers working with external galaxies. It is an attempt to approach both communities for a fruitful exchange of ideas.Comment: Review article to appear in "Galactic Bulges", Editors: Laurikainen E., Peletier R., Gadotti D., Springer Publishing. 36 pages, 10 figure

Demonstration of the temporal matter-wave Talbot effect for trapped matter waves

We demonstrate the temporal Talbot effect for trapped matter waves using ultracold atoms in an optical lattice. We investigate the phase evolution of an array of essentially non-interacting matter waves and observe matter-wave collapse and revival in the form of a Talbot interference pattern. By using long expansion times, we image momentum space with sub-recoil resolution, allowing us to observe fractional Talbot fringes up to 10th order.Comment: 17 pages, 7 figure

Azimuthal anisotropy and correlations in p+p, d+Au and Au+Au collisions at 200 GeV

We present the first measurement of directed flow ($v_1$) at RHIC. $v_1$ is found to be consistent with zero at pseudorapidities $\eta$ from -1.2 to 1.2, then rises to the level of a couple of percent over the range $2.4 < |\eta| < 4$. The latter observation is similar to data from NA49 if the SPS rapidities are shifted by the difference in beam rapidity between RHIC and SPS. Back-to-back jets emitted out-of-plane are found to be suppressed more if compared to those emitted in-plane, which is consistent with {\it jet quenching}. Using the scalar product method, we systematically compared azimuthal correlations from p+p, d+Au and Au+Au collisions. Flow and non-flow from these three different collision systems are discussed.Comment: Quark Matter 2004 proceeding, 4 pages, 3 figure

Azimuthal anisotropy: the higher harmonics

We report the first observations of the fourth harmonic (v_4) in the azimuthal distribution of particles at RHIC. The measurement was done taking advantage of the large elliptic flow generated at RHIC. The integrated v_4 is about a factor of 10 smaller than v_2. For the sixth (v_6) and eighth (v_8) harmonics upper limits on the magnitudes are reported.Comment: 4 pages, 6 figures, contribution to the Quark Matter 2004 proceeding

Kaon Production and Kaon to Pion Ratio in Au+Au Collisions at \snn=130 GeV

Mid-rapidity transverse mass spectra and multiplicity densities of charged and neutral kaons are reported for Au+Au collisions at \snn=130 GeV at RHIC. The spectra are exponential in transverse mass, with an inverse slope of about 280 MeV in central collisions. The multiplicity densities for these particles scale with the negative hadron pseudo-rapidity density. The charged kaon to pion ratios are $K^+/\pi^- = 0.161 \pm 0.002 {\rm (stat)} \pm 0.024 {\rm (syst)}$ and $K^-/\pi^- = 0.146 \pm 0.002 {\rm (stat)} \pm 0.022 {\rm (syst)}$ for the most central collisions. The $K^+/\pi^-$ ratio is lower than the same ratio observed at the SPS while the $K^-/\pi^-$ is higher than the SPS result. Both ratios are enhanced by about 50% relative to p+p and $\bar{\rm p}$+p collision data at similar energies.Comment: 6 pages, 3 figures, 1 tabl