Co-Reflective System: Supporting Collaborative Critical Thinking and Knowledge Building

Service-learning pedagogy provides practical learning experience for students by integrating community service with academic learning. However, experience is not enough, reflection on that experience is essential to produce new understanding. The concept of collaborative reflection has been recognized recently however, there is lack of research on how to structure guided collaborative reflection to view the process of knowledge building and how technologies can support it. To shed light on this issue, this study proposed a computational workflow of structured collaborative reflection which is adopted from integrated collaborative reflection model and implement a prototype (i.e. named as ‘Co-Reflective’) to proof the concept how Computer Supported Collaborative Reflection System (CSCRS) is supporting collaborative critical thinking and knowledge building. For this purpose, design science research methodology was employed in this study. The evaluation of Co-Reflective is provided where we asked our participants to evaluate their experience and give feedback about system. Based on the positive feedback of participants we conclude that Co-Reflective can effectively support for guided collaborative reflection activities to promote collaborative critical thinking and knowledge building. Implementation of Co-Reflective not only addresses the limitations of current technologies but also contribute in the body of knowledge by presenting the concept of integrated collaborative reflection model that promotes collaborative critical thinking and knowledge building. Keywords—collaborative knowledge building, collaborative reflection, Computer Supported Collaborative Reflection System (CSCRS), service learning

Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

This study is aimed to assess the quality of service provided by Malaysia Airlines and its impact on overall customer satisfaction. This study employed a convenience sampling method for collecting data from 460 respondents using a self-administered questionnaire, designed on five dimensions of AIRQUAL scale. Moreover, variance based structural equation modelling (PLS-SEM) was used for testing the proposed structural model. Findings of this study revealed that all five dimensions of AIRQUAL scale i.e. airline tangibles; terminal tangibles; personnel services; empathy and image have a positive, direct and significant impact on customer satisfaction of Malaysia Airlines. This study investigated the impact of service quality dimensions on customer satisfaction in Malaysia Airlines. Due to limited resources and time constraints this study involves respondents from Malaysia Airlines only; for that reason a comparative analysis of findings with other airlines was not possible; therefore it is considered a limitation of this study. Moreover, importance-performance map analysis (IPMA) was also performed for exploring the importance of various dimensions of service quality. Findings indicate that airlines should focus on all dimensions of service quality, with special focus on personnel services and image for enhancing their customer satisfaction. It is expected that findings of this study will help airlines to understand the role of various dimensions of service quality for enhancing their customer satisfaction. © 2017 Elsevier Lt

Impact of support from social network on entrepreneurial intention of fresh business graduates : A structural equation modelling approach

Purpose – Developing on the base of theory of planned behaviour (TPB), the purpose of this paper is to investigate the relationship between perceived social support (SS) from one’s social network and entrepreneurial intention (EI). Moreover, mediating effect of other constructs of TPB, i.e., attitude towards entrepreneurship (ATE), subjective norms (SN) and perceived behavioural control (PBC) is also examined in this study. Design/methodology/approach – This study involves a variance-based partial least square-structural equation modelling approach for analysing responses from 381 fresh business graduates. Findings – Findings of this study revealed that SS positively influences EI and also that this relationship is fully mediated by ATE, SN and PBC. Research limitations/implications – Due to limited resources, cross cultural comparison and multi-group analysis were not performed, which are considered as a limitation of this study. Practical implications – It is expected that the findings of this study can help policy makers, researchers and academicians in better understanding of critical role of SS for understanding the intentions of nascent entrepreneurs. Social implications – Further, findings of this study suggest that academicians and policy makers need to take heed towards relatively less explored phenomenon of SS to enhance the attractiveness of entrepreneurial career in fresh business graduates. Originality/value – This study has proposed a model for assessing impact of SS on EI. By doing so, this study extends TPB in the context of EI. Moreover, findings of this study are a unique step forward, and offer a new insight towards better understanding of the determinants of EI in fresh business graduates

Acceptance and Use of Lecture Capture System (LCS) in Executive Business Studies: Extending UTAUT2

Adoption of latest technological advancements (e.g. lecture capture system) is a hallmark of market-driven private universities. Among many other distinguishing features, lecture capture system (LCS) is the one which is being offered to enhance the flexibility of learning environment for attracting executive business students. Majority of foreign universities are offering the facility of lecture capture system (LCS) to their students in offshore campuses established in Malaysia. Yet, very petite is known about perception and behaviour of executive business students towards acceptance and use of this facility. Therefore, in order to bridge the identified gap in academic literature, this study is an effort to explore the causal relationship between existing constructs of extended unified theory of acceptance and use of technology (UTAUT2), personal innovativeness (PI), intention and use behaviour towards lecture capture system (LCS). Moreover, this study makes significant theoretical contribution by extending the extended unified theory of acceptance and use of technology (UTAUT2) by introducing a new variable namely personal innovativeness (PI) in the domain of information technology (IT)

A Technology Integration Framework and Co-operative Reflection Model for Service Learning

In the current era of technological advancement, ICT plays a significant role in education to enrich both teaching and learning processes. However, there is a lack of research regarding the integration and effective application of technology in service learning to identify the factors, which can possibly affect the technology integration process. In addition, research on co-operative reflection is currently limited in order to understand its outcomes from students’ overall learning perspective in the service-learning context. This study aims to propose the technology integration framework and co-operative reflection model for service learning. The Design Science Research Methodology (DSRM) has been adopted to design, develop and evaluate the proposed technology integration framework and co-operative reflection model. The first contribution of this study is a proposed framework, which comprises of three major components, that include identification of general phases for service learning (building on Kolb’s experiential learning theory); a technology support layer for all phases; and stakeholders’ involvement patterns in service learning. Findings revealed that all three main components proposed in the framework of this study are effective for technology integration in service learning. Furthermore, findings of this study also unveiled several constraints of different technologies employed in various phases (e.g. reflection) of service learning. The second contribution of this study is the proposed Co-operative Reflection Model (CRM), which offers a new approach towards group reflection and explores the synergy between co-operative reflection and knowledge-building. The proposed model was validated through a prototype system, which was assessed through a case study. Findings confirmed the presence of different levels of reflective thinking such as: 34% of co-operative reflection data was marked for creating results (level 4), 25% for referring to experience (level 2), 22% for describing experience (level 1), and 19% for developing connection between experience and theories (level 3). The presence of collaborative knowledge-building is also confirmed as 68% data of co-operative reflection was marked for different levels of knowledge-building and only 28% was marked for task coordination. Further findings of this study also confirmed that there is a significant relationship between co-operative reflection and knowledge-building, which validates the notion of knowledge-building, through co-operative reflection activity. The usability and effectiveness of prototype system was validated by using the information system success model, which was empirically evaluated by using Partial Least Square based Structural Equation Modelling (PLS-SEM) approach. Results showed that system quality, service quality and sociability quality are strong predictors of usage behavior and user satisfaction. As a conclusion, this study contributed towards technology enhanced service learning by elaborating the concept of technology integration and adoption in service learning

Co-Reflective System: Supporting Collaborative Critical Thinking and Knowledge Building

Service-learning pedagogy provides practical learning experience for students by integrating community service with academic learning. However, experience is not enough, reflection on that experience is essential to produce new understanding. The concept of collaborative reflection has been recognized recently however, there is lack of research on how to structure guided collaborative reflection to view the process of knowledge building and how technologies can support it. To shed light on this issue, this study proposed a computational workflow of structured collaborative reflection which is adopted from integrated collaborative reflection model and implement a prototype (i.e. named as ‘Co-Reflective') to proof the concept how Computer Supported Collaborative Reflection System (CSCRS) is supporting collaborative critical thinking and knowledge building. For this purpose, design science research methodology was employed in this study. The evaluation of Co-Reflective is provided where we asked our participants to evaluate their experience and give feedback about system. Based on the positive feedback of participants we conclude that Co-Reflective can effectively support for guided collaborative reflection activities to promote collaborative critical thinking and knowledge building. Implementation of Co-Reflective not only addresses the limitations of current technologies but also contribute in the body of knowledge by presenting the concept of integrated collaborative reflection model that promotes collaborative critical thinking and knowledge building. Keywords—collaborative knowledge building, collaborative reflection, Computer Supported Collaborative Reflection System (CSCRS), service learning

Impact Of Entrepreneurial Skills And Family Occupation On Entrepreneurial Intentions

This study is based on Ajzen’s theory of planned behavior; it is an attempt to identify the role of entrepreneurial skills on the individuals’ intention to choose self-employment, instead of looking for an organizational employment. Theory of planned behavior has remained often braced in the pitch of entrepreneurship. Though, very petite is yet to known about the role of personal entrepreneurial skills and entrepreneurial intention. Aim of this study is to get an insight of the existence and reach of the effects of entrepreneurial skills on the entrepreneurial intentions. To explore in the deep avenues of entrepreneurial intention an empirical analysis is conducted on a sample of 205 fresh graduates. Researcher used the structural equation modelling to test the hypothesis of this study. Findings of the study generally confirmed previous studies, since Entrepreneurial skills play a substantial role in entrepreneurial intention. Further implication may be devised in several more areas, especially for entrepreneurial education