Robertson Safety Institute

As an exhibitor at the Air Conference, I had a display booth at the conference with displays telling what the Robertson Safety Institute is and our capabilities in the safety arena which includes academe, industry and government entities. For the poster session, I expanded on this so people can understand in more detail what RSI is and demonstrate possible collaborative opportunities with conference attendees. The poster session provided a good outreach venue for the RSI personnel to meet colleagues from many disciplines and to establish and/or re-establish working relationships to enhance future development opportunities.The RSI is a center for research, development, short courses and training, and corporate outreach in safety education, housed at Embry-Riddle in Prescott, Arizona.Some of the many professional course offerings available from the RSI include:•Aircraft Ditching, Escape and Survival• Accident Investigation• Aircraft Crash Survival Investigation• Biological Hazards & Crash Site Safety• Structural Failure Investigation• Emergency Response Plans• Wildlife Training Workshops• What is Safety Culture and How to Develop It• Witness Interviewing• Occupational Safety• Human Factors & Ergonomics• Industrial Hygien

Fatigue and Its Management in the Aviation Industry, with Special Reference to Pilots

Abstract Fatigue is a significant contributing factor that reduces human ability and leads to accidents and threatens the safety of aircraft and human lives. Approximately 70% of fatal accidents that occur in commercial aviation operations are due to human factors. More specifically, crew fatigue contributes to nearly 15 to 20% of the accidents (Akerstedt, 2000). These accidents and incidents are associated with pilot fatigue because of the long duty periods, disruption of circadian rhythms, and inadequate sleep that are common among both commercial and military pilots. Though fatigue is seen in all the disciplines associated with the aviation industry, this paper will discuss only pilot fatigue. Based on the literature examined, this paper first defines fatigue, examines the significance of the problem, discusses what is fatigue, its types and causes, discusses fatigue-related accidents and incidents, examines fatigue in different flight operations and its impact on the wellbeing of pilots, investigates the in-flight and pre-/post-flight countermeasures (both pharmacological and non-pharmacological methods) practiced at present, and discusses the fatigue risk management system (FRMS)—in this it defines FRMS, briefly discusses its history, describes the organizational structure of FRMS, its process, and its operation in the aviation industry, merits and demerits of FRMS, and its future applications. The paper finally concludes with some recommendations for future research/study in this discipline

Peer Counseling for Student Success in University Flight Education: A Case Example

In response to attrition rates, the Department of Aeronautical Science in the College of Aviation at Embry-Riddle Aeronautical University in Prescott, AZ, analyzed how best to identify and assist students who were struggling with their flight training. In order to maximize student retention, students at risk must be identified early, prior to training failure or financial distress. The assessment of these findings of the flight program and the attrition rates resulted in a “Student Success Initiative” (SSI) being established that would identify students approaching ‘at-risk’ points in flight training, both fixed-wing and helicopter. These students would be assessed and ultimately required to attend an intervention session with support staff in coordination with his/her academic faculty advisor and/or flight staff. This meeting concludes with a contract of expectations signed by the student that includes a plan of action and specific timelines. One critical challenge in the implementation of the SSI program was to find an effective way to provide support for students in the program. The answer was to develop a program manned by “peer counselors” to provide tutoring and other support resources for students in need of help

Leveraging the Dissemination of Scholarly Works

The objective of this research was to analyze the marketing and economic outcomes and benefits from the dissemination of the data from the Airline Quality Rating (AQR) (http://airlinequalityrating.com) over the past 27 years, including the newer distributive avenues such as social media and open access venues online. Industry standards are set by the AQR, providing consumers and industry watchers objective performance-based data to compare performance quality among different U.S. airlines. The AQR weighted average formula highlights criteria including baggage handling, customer complaints, denied boarding and on-time arrivals. The scholarly publication of the AQR was first released in 1991; the authors were interviewed on Good Morning America, gaining national media attention for the authors as well as their university. The annual media release of this report grew in reputation over the first three years to a national media event as a valid rating/ranking of the major airlines’ quality; this was validated by an advertising value of over two million dollars. In 2016, the release of the AQR report reached over 1.2 billion people globally, with an advertising and publicity value of twelve million dollars. Today, faculty members can and should utilize the newer distributive platforms for dissemination of their research and scholarly works; some examples of these avenues include: (1) research and scholarly publications being uploaded to Google Scholar for scholarly as well as general public use, (2) taking advantage of social media’s global market, (3) utilizing media venues, including media releases, (4) using online open-access repositories for scholarship submissions. The dissemination of data from the AQR is just one example of the limitless topics that could be applied to other scholarship efforts, benefitting faculty members and their associated universities by effectively leveraging the distribution of their research and associated publications beyond only being published as an obscure journal article

The Future of Social Media Usage for Scholarly Research

The research method for this project – examining the dissemination of research artifacts through social media as well as the impact social media can have on scholarly research – originated with Dr. Brent Bowen of Embry-Riddle Aeronautical University at the Prescott, Arizona campus and Dr. Dean E. Headley of Wichita State University. Drs. Bowen and Headley introduced the Airline Quality Rating (AQR) in early 1991 as an objective method for comparing and scoring airline performance in areas deemed to be important for consumers. Scores are calculated by defining 15-elements in four major areas, focusing on airline performance and the significance the factors to consumers of air travel in a given calendar year. The report is a summary and evaluation of month-by-month ratings for U.S. airlines, based on domestic performance data which these companies are required to publish. The general case study focus of this research is the AQR as it relates to the news of the AQR’s release as disseminated through social media platforms, the subsequent utilization of and references to the research by social media users, and the global reach of social media. We will examine social media metrics, based on traditional news releases. These news releases, when amplified by social media platforms, assist in broadening the viewership and the utilization of research. The AQR’s Visibility Reports evaluate four aspects of online traffic - Total Pickup, Traffic flow, Audience, and Engagement. We will discuss how the Airline Quality Rating has helped to facilitate a worldwide discussion on U.S. airlines and domestic air travel within the U.S

Henkilöstön vaihtuvuus ja siihen liittyvät tekijät telemarkkinointialalla : case: Gainer Oy

Tämä opinnäytetyö toteutettiin toimeksiantosopimuksena Gainer Oy:lle, joka on toiminut telemarkkinoinnin alalla jo vuodesta 1984. Opinnäytetyön tutkimusstrategiaksi valittiin case study eli tapaustutkimus. Käytimme tutkimusmenetelmänä kvalitatiivista eli laadullista tutkimusta. Tavoitteenamme oli tutkia ja selvittää henkilöstön vaihtuvuutta ja siihen liittyviä tekijöitä alalla, jossa henkilöstön vaihtuvuus koetaan ongelmaksi. Teoriaosuudessa käsittelemme teoreettisen viitekehyksen liittyen työnantajan keinoihin vaikuttaa työntekijän sitouttamiseen. Tämä on jaettu kahteen osa-alueeseen, jotka ovat rekrytointi sekä työhyvinvointi ja osaamisen kehittäminen. Empiirisessä osiossa päädyimme käyttämään puolistrukturoitua teemahaastattelua, joka toteutettiin suurimmaksi osaksi puhelimitse sekä muutama haastattelu tehtiin kasvotusten. Teemahaastattelu valikoitui parhaimmaksi menetelmäksi johtuen aiheen moniulotteisuudesta. Avoimella haastattelulla emme olisi välttämättä saaneet merkittävää tietoa samassa mittakaavassa kuin puolistrukturoidulla mallilla. Opinnäytetyön tuloksena päädyimme esittämään toimeksiantajalle muutamia kehitysehdotuksia. Haastatteluista johdetuilla päätelmillä saatettaisiin parantaa rekrytoinnin onnistumista, joka osaltaan parantaa kannattavuutta niin tuloksellisesti, kuin henkilöstön resurssejakin säästäen. Kehitysehdotuksia muodostui myös muihin osa-alueisiin liittyen. Näillä on myös vaikutusta henkilöstön yleiseen työhyvinvointiin ja työssä jaksamiseen.This thesis was carried out as a commission agreement for Gainer Oy, which has operated in the field of telemarketing since 1984. Our study was carried out as a case study using qualitative approach as our research method. Our objective was to study personnel turnover and matters relating to it in a field where personnel turnover is seen as a problem. In the theoretical section of the study we deal with the theoretical frame of reference related to the employer's means to influence employee engagement. This is divided into two sections that are recruiting, and occupational health and development of skills. In the empirical part of our study, we ended up using half-structured theme interviews, which were mainly carried out by telephone. A few interviews were carried out face-to-face. Theme interview was selected to be the best method because of the multidimensionality of the subject. By using open interviews, we would not necessarily have received as much significant information as by using the half-structured model. As a result of our study, we presented a few development proposals for our client/commissioner. The conclusions drawn from the interviews may lead to more successful recruiting, which in turn improves viability both in terms of productivity and by saving the resources of the personnel. There were also other development proposals concerning other areas. The results of the study may also help to improve the general well-being at work and coping with one’s workload