8 research outputs found

    Identifying Facilitators and Barriers in the Application of Contextual Inquiry to Understand Provider Burnout

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    The purpose of this study was to identify the factors and decisions that affect the implementation of Contextual Inquiry, and explain which factors act as facilitators contributing towards the success of the project and which factors act as barriers hindering the success of the project. To determine these factors this study observed the application of Contextual Inquiry in a real-world project where it was applied to understand the reasons behind healthcare provider burnout. Using methods such as interviews, surveys and group discussions with the implementation team of the real-world project, this study was able to identify 18 Facilitators, 9 Barriers, and 3 Critical Decisions that impact the outcome of a Contextual Inquiry implementation in a healthcare setting.Master of Science in Information Scienc
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