UPAYA MENINGKATKAN KUALITAS PELAYANAN DI OUTLET HENNES & MAURITZ WIDFORSS MENGGUNAKAN ANALISIS SERVICE QUALITY

Salah satu cara agar dapat menjadi unggul adalah dengan senantiasa meningkatkan kualitas layanan. H&M menyadari bahwa setiap golongan umur dan setiap negara memiliki gaya, ekspektasi, dan kesadaran fashion yang berbeda-beda, oleh karena itu H&M mengkombinasikan antara mode fashion, kualitas, dan harga untuk menarik minat pembelian target marketnya. Salah satu cara untuk meningkatkan kepuasan pelanggan adalah evaluasi secara berkala terhadap berbagai atribut pelayanan yang diberikan pada pelanggan. Penelitian dimulai dengan melakukan survey dan mendistribusikan kuesioner kepada responden, menggunakan metode purposive sampling. Jumlah responden dalam penelitian ini adalah 45 responden. Setelah melakukan penyebaran kuisoner, langkah selanjutnya adalah melakukan pengolahan data dengan metode Servqual. Pada pengolahan data dilakukan rekapitulasi nilai rata-rata harapan pelayanan dan rata-rata kenyataan pelayanan untuk setiap indikator pernyataan, dilanjutkan dengan rekapitulasi nilai gap 5 untuk lima dimensi servqual. Hasil dari penelitian adalah kesimpulan bahwa seluruh dimensi yaitu reliability, responsiveness, empathy, assurance dan tangibles memiliki nilai gap yang negatif.Kesimpulan lain terkait pengukuran dua belas indikator yang tersebar kedalam lima dimensi menunjukkan bahwa seluruh indikator juga memiliki nilai gap yang negatif. Indikator dengan nilai gap terbesar adalah “Kelengkapan Produk” dengan nilai gap -0.85. Nilai gap baik lima dimensi dan dua belas indikator menunjukkan bahwa pelayanan yang diberikan oleh H&M masih belum memenuhi keinginan dan ekspektasi pelanggan. Kata Kunci: kualitas layanan, kepuasan pelanggan, atribut pelayanan, ekspektasi pelanggan ABSTRACT One way to be superior is to always improve the quality of service. H&M realizes that every age group and every country has different styles, expectations and fashion awareness, therefore H&M combines fashion, quality, and price to attract the interest in purchasing its target market. One way to increase customer satisfaction is a periodic evaluation of various service attributes provided to customers. The study began by conducting a survey and distributing questionnaires to respondents, using a purposive sampling method. The number of respondents in this study were 45 respondents. After distributing the questionnaire, the next step is to perform data processing with the Servqual method. In processing data, a recapitulation of the average value of service expectations and average reality of service for each statement indicator, followed by a recapitulation of the value of the gap 5 for five dimensions servqual. The results of the study are the conclusion that all dimensions, namely reliability, responsiveness, empathy, assurance and tangibles have a negative gap value. Another conclusion related to the measurement of twelve indicators spread into five dimensions shows that all indicators also have a negative gap value. The indicator with the largest gap value is "Product Completeness" with a gap value of -0.85. A good five-dimensional gap value and twelve indicators indicate that the services provided by H&M still do not meet the wishes and expectations of customers

PEMBERDAYAAN MASYARAKAT MELALUI PENGIMPLEMENTASIAN SMART FARMING GUNA MENINGKATKAN EFISIENSI BUDIDAYA PADI KONVERSI ORGANIK DI DESA GLAGAHWANGI, KABUPATEN KLATEN

Pertanian merupakan sektor yang memiliki pengaruh besar di Indonesia. Kestabilan sektor ini perlu diperhatikan untuk menjaga keadaan perekonomian. Telah terjadi banyak perubahan akibat kemajuan teknologi, salah satunya pada sektor pertanian yaitu penggunaan alat modern dan berbasis internet. Desa Glagahwangi, Kabupaten Klaten merupakan desa dengan potensi pertanian yang sangat besar namun belum ditunjang dengan penerapan teknologi modern. Tim PPK Ormawa BEM FP UNS melaksanakan kegiatan pengenalan dan pengimplementasian smart farming di Desa Glagahwangi untuk meningkatkan efektivitas dan efisiensi budidaya pertanian. Kegiatan tersebut dilakukan dengan metode ceramah, diskusi, dan pelatihan. Teknologi pertanian yang dikenalkan meliputi soil sensor NPK tanah, kelembaban dan pH tanah, mini AWS untuk mengetahui suhu dan kelembaban udara serta intensitas cahaya, drone penyemprot pupuk cair, serta Aplikasi Tandhur untuk memantau budidaya pertanian konversi organik dalam segi tenaga dan biaya. Rangkaian kegiatan ini bertujuan untuk meningkatkan penerapan teknologi pertanian bagi petani sehingga dapat efektif dan efisien serta menarik minat terhadap generasi muda untuk terjun langsung ke sektor pertanian melalui penerapan teknologi modern

Body appreciation around the world: Measurement invariance of the Body Appreciation Scale-2 (BAS-2) across 65 nations, 40 languages, gender identities, and age

The Body Appreciation Scale-2 (BAS-2) is a widely used measure of a core facet of the positive body image construct. However, extant research concerning measurement invariance of the BAS-2 across a large number of nations remains limited. Here, we utilised the Body Image in Nature (BINS) dataset - with data collected between 2020 and 2022 - to assess measurement invariance of the BAS-2 across 65 nations, 40 languages, gender identities, and age groups. Multi-group confirmatory factor analysis indicated that full scalar invariance was upheld across all nations, languages, gender identities, and age groups, suggesting that the unidimensional BAS-2 model has widespread applicability. There were large differences across nations and languages in latent body appreciation, while differences across gender identities and age groups were negligible-to-small. Additionally, greater body appreciation was significantly associated with higher life satisfaction, being single (versus being married or in a committed relationship), and greater rurality (versus urbanicity). Across a subset of nations where nation-level data were available, greater body appreciation was also significantly associated with greater cultural distance from the United States and greater relative income inequality. These findings suggest that the BAS-2 likely captures a near-universal conceptualisation of the body appreciation construct, which should facilitate further cross-cultural research

Global variation in postoperative mortality and complications after cancer surgery: a multicentre, prospective cohort study in 82 countries

© 2021 The Author(s). Published by Elsevier Ltd. This is an Open Access article under the CC BY-NC-ND 4.0 licenseBackground: 80% of individuals with cancer will require a surgical procedure, yet little comparative data exist on early outcomes in low-income and middle-income countries (LMICs). We compared postoperative outcomes in breast, colorectal, and gastric cancer surgery in hospitals worldwide, focusing on the effect of disease stage and complications on postoperative mortality. Methods: This was a multicentre, international prospective cohort study of consecutive adult patients undergoing surgery for primary breast, colorectal, or gastric cancer requiring a skin incision done under general or neuraxial anaesthesia. The primary outcome was death or major complication within 30 days of surgery. Multilevel logistic regression determined relationships within three-level nested models of patients within hospitals and countries. Hospital-level infrastructure effects were explored with three-way mediation analyses. This study was registered with ClinicalTrials.gov, NCT03471494. Findings: Between April 1, 2018, and Jan 31, 2019, we enrolled 15 958 patients from 428 hospitals in 82 countries (high income 9106 patients, 31 countries; upper-middle income 2721 patients, 23 countries; or lower-middle income 4131 patients, 28 countries). Patients in LMICs presented with more advanced disease compared with patients in high-income countries. 30-day mortality was higher for gastric cancer in low-income or lower-middle-income countries (adjusted odds ratio 3·72, 95% CI 1·70–8·16) and for colorectal cancer in low-income or lower-middle-income countries (4·59, 2·39–8·80) and upper-middle-income countries (2·06, 1·11–3·83). No difference in 30-day mortality was seen in breast cancer. The proportion of patients who died after a major complication was greatest in low-income or lower-middle-income countries (6·15, 3·26–11·59) and upper-middle-income countries (3·89, 2·08–7·29). Postoperative death after complications was partly explained by patient factors (60%) and partly by hospital or country (40%). The absence of consistently available postoperative care facilities was associated with seven to 10 more deaths per 100 major complications in LMICs. Cancer stage alone explained little of the early variation in mortality or postoperative complications. Interpretation: Higher levels of mortality after cancer surgery in LMICs was not fully explained by later presentation of disease. The capacity to rescue patients from surgical complications is a tangible opportunity for meaningful intervention. Early death after cancer surgery might be reduced by policies focusing on strengthening perioperative care systems to detect and intervene in common complications. Funding: National Institute for Health Research Global Health Research Unit

Effects of hospital facilities on patient outcomes after cancer surgery: an international, prospective, observational study

© 2022 The Author(s). Published by Elsevier Ltd. This is an Open Access article under the CC BY 4.0 licenseBackground: Early death after cancer surgery is higher in low-income and middle-income countries (LMICs) compared with in high-income countries, yet the impact of facility characteristics on early postoperative outcomes is unknown. The aim of this study was to examine the association between hospital infrastructure, resource availability, and processes on early outcomes after cancer surgery worldwide. Methods: A multimethods analysis was performed as part of the GlobalSurg 3 study—a multicentre, international, prospective cohort study of patients who had surgery for breast, colorectal, or gastric cancer. The primary outcomes were 30-day mortality and 30-day major complication rates. Potentially beneficial hospital facilities were identified by variable selection to select those associated with 30-day mortality. Adjusted outcomes were determined using generalised estimating equations to account for patient characteristics and country-income group, with population stratification by hospital. Findings: Between April 1, 2018, and April 23, 2019, facility-level data were collected for 9685 patients across 238 hospitals in 66 countries (91 hospitals in 20 high-income countries; 57 hospitals in 19 upper-middle-income countries; and 90 hospitals in 27 low-income to lower-middle-income countries). The availability of five hospital facilities was inversely associated with mortality: ultrasound, CT scanner, critical care unit, opioid analgesia, and oncologist. After adjustment for case-mix and country income group, hospitals with three or fewer of these facilities (62 hospitals, 1294 patients) had higher mortality compared with those with four or five (adjusted odds ratio [OR] 3·85 [95% CI 2·58–5·75]; p<0·0001), with excess mortality predominantly explained by a limited capacity to rescue following the development of major complications (63·0% vs 82·7%; OR 0·35 [0·23–0·53]; p<0·0001). Across LMICs, improvements in hospital facilities would prevent one to three deaths for every 100 patients undergoing surgery for cancer. Interpretation: Hospitals with higher levels of infrastructure and resources have better outcomes after cancer surgery, independent of country income. Without urgent strengthening of hospital infrastructure and resources, the reductions in cancer-associated mortality associated with improved access will not be realised. Funding: National Institute for Health and Care Research