Simplifying resource discovery and access in academic libraries : implementing and evaluating Summon at Huddersfield and Northumbria Universities

Facilitating information discovery and maximising value for money from library materials is a key driver for academic libraries, which spend substantial sums of money on journal, database and book purchasing. Users are confused by the complexity of our collections and the multiple platforms to access them and are reluctant to spend time learning about individual resources and how to use them - comparing this unfavourably to popular and intuitive search engines like Google. As a consequence the library may be seen as too complicated and time consuming and many of our most valuable resources remain undiscovered and underused. Federated search tools were the first commercial products to address this problem. They work by using a single search box to interrogate multiple databases (including Library catalogues) and journal platforms. While going some way to address the problem, many users complained that they were still relatively slow, clunky and complicated to use compared to Google or Google Scholar. The emergence of web-scale discovery services in 2009 promised to deal with some of these problems. By harvesting and indexing metadata direct from publishers and local library collections into a single index they facilitate resource discovery and access to multiple library collections (whether in print or electronic form) via a single search box. Users no longer have to negotiate a number of separate platforms to find different types of information and because the data is held in a single unified index searching is fast and easy. In 2009 both Huddersfield and Northumbria Universities purchased Serials Solutions Summon. This case study report describes the selection, implementation and testing of Summon at both Universities drawing out common themes as well as differences; there are suggestions for those who intend to implement Summon in the future and some suggestions for future development

Returning children from public care

Research Briefing 4

Processes and determining factors when family court judgments are made in England about infants entering care at birth

This paper reports on the England part of a research project exploring judicial decision making in eight jurisdictions with respect to care applications in respect of new-born infants. Descriptive data are provided on a total cohort of 278 care applications made to three English family court care centres in 2016. Attention is paid to final orders made and findings are reported on differences between the three care centres with respect to the proportions of orders made (mainly placement orders; but also care orders and Special Guardianship Orders). A particular focus of the paper is on the ‘transparency’ of court processes as evidenced by the availability of transcripts of judgements. To add to the small proportion of cases (11%) where a transcript was available, 30 English judgements on new-borns reported to the BAILII data base in 2016 were also analysed. Differences were found between proportions of orders made when a judgement transcript was or was not available. It is argued that these results add to the call for greater transparency in the family courts

Turning points or turning around: Family coach work with 'troubled families'

The study aimed to discover how family coaches work intensively with families with moderately complex problems bringing together perceptions from 20 families, 20 coaches and six other professionals, and exploring potential savings for 50 family cases. The Family Coaching Service is part of the English government’s ‘Troubled Families’ payment by results initiative, seeking to help families ‘turn their lives around’ to save state spending on anti-social behaviour, worklessness and school absence. Results show the work to be a staged process, over six months with the coach combining practical help with relationship building to engage families, set and achieve goals and negotiate endings. Cost savings were made in 82% of cases. Family coaches find the work rewarding but emotionally demanding. Families say their coach is special and different, and describe potential turning point experiences stemming from the work with their coach. There is clear congruence in the perceptions of the service from families, coaches and other professionals. Some tensions were evident in the work with other professionals and in managing relationship boundaries with families. Relationship-based help offered by para-professionals may offer a promising model of family support that statutory social workers in particular can learn from and engage with

The team around families with multiple and complex problems: Findings from English studies

Deze bijdrage gaat over onderzoek naar het Westminster Family Recovery Project(FRP). Dit is één van de 15 Engelse Think Family-projecten, die recent zijn ontwikkeld als antwoord op de constatering dat hulp vaak niet de gezinnen met de meest ernstige problemen bereikt. Bij FRP gaat het om een intensieve outreachende (IO-)benadering van gezinnen met meervoudige en complexe problemen. Er wordt een multidisciplinair team (Team Around the Family, TAF) samengesteld met de IO-werker als spil. De volgende basisprincipes staan centraal: a) er is sprake van een empathische en ondersteunende houding naar ouders en kinderen; b) er moet snel duidelijkheid ontstaan over wat er zou moeten veranderen, met respect voor de visie van de ouders op wat het beste kan worden gedaan; c) veiligheid en welzijn van kinderen staan voorop, werkerszijn eerlijk wanneer dwingende maatregelen nodig zijn; d) er is individuele aandacht voor de ouders en oog voor hun praktische, relationele en gezondheidsproblemen; e) de benadering behelst een flexibele combinatie van praktische hulp, ondersteuning, educatie, en behandeling. Onderzoek laat zien dat – gemiddeld genomen – gezinnen (N = 33) zeven contacten in de 14 dagen hebben met (vooral) de IO-werker of een ander TAF-lid. Hulptrajecten duren gemiddeld 28 weken (minimaal 6; maximaal 69). Bij afsluiting van de hulp is het welzijn van meerdere gezinsleden in bijna tweederde van de gezinnen (63%), naar verwachting duurzaam, verbeterd.Deze bijdrage gaat over onderzoek naar het Westminster Family Recovery Project (FRP). Dit is een van de 15 Engelse Think Family-projecten, die recent zijn ontwikkeld als antwoord op de constatering dat hulp vaak niet de gezinnen met de meest ernstige problemen bereikt. Bij FRP gaat het om een intensieve outreachende (IO-)benadering van gezinnen met meervoudige en complexe problemen. Er wordt een multidisciplinair team (Team Around the Family, TAF) samengesteld met de IO-werker als spil. De volgende basisprincipes staan centraal: a) er is sprake van een empathische en ondersteunende houding naar ouders en kinderen; b) er moet snel duidelijkheid ontstaan over wat er zou moeten veranderen, met respect voor de visie van de ouders op wat het beste kan worden gedaan; c) veiligheid en welzijn van kinderen staan voorop, werkers zijn eerlijk wanneer dwingende maatregelen nodig zijn; d) er is individuele aandacht voor de ouders en oog voor hun praktische, relationele en gezondheidsproblemen; e) de benadering behelst een flexibele combinatie van praktische hulp, ondersteuning, educatie, en behandeling. Onderzoek laat zien dat – gemiddeld genomen – gezinnen (N=33) zeven contacten in de 14 dagen hebben met (vooral) de IO-werker of een ander TAF-lid. Hulptrajecten duren gemiddeld 28 weken (min. 6; max. 69). Bij afsluiting van de hulp is het welzijn van meerdere gezinsleden in bijna tweederde van de gezinnen (63%), naar verwachting duurzaam, verbeterd

The Hidden Proceedings – An Analysis of Accountability of Child Protection Adoption Proceedings in Eight European Jurisdictions

How accountable are decisions about terminating parental rights to ensure an adoption from care? In this paper we examine if the proceedings in eight European jurisdictions are accountable to: a) the private parties, i.e. individuals that are concerned – such as parents, child; b) the general public that authorized the politicians and the government to make legislation; and c) the elected government, i.e. the legislators and the system that have granted the court, court-like or administrative body the authority to make these decisions. Our data material consists of national legislation, organizational guidelines (courts, child protection, or supervisory agencies), statistics and expert knowledge. The conclusions of our analysis are discouraging. There is only limited accountability for one of the most intrusive interventions by a state into the private lives of individuals. There is a lack of information about the proceedings as well as a lack of transparency. We identify systems that, with few exceptions, operate in isolation, with only a few outsiders having access or knowledge about what is going on. We cannot in this study say anything about the decision-making quality in these proceedings, they may be excellent, but the problem is that very few external actors are in a position to examine the quality of the decisions. This missing connection between the wider democratic society and this part of the legal systems in the eight democracies we studied is of huge concern, and we have indications that the situation is equally concerning in other European states

Pathways to permanence in England and Norway: A critical analysis of documents and data

The English language term ‘permanence’ is increasingly used in high income countries as a ‘short-hand’ translation for a complex set of aims around providing stability and family membership for children who need child welfare services and out-of-home care. From a scrutiny of legislative provisions, court judgments, government documents and a public opinion survey on child placement options, the paper draws out similarities and differences in understandings of the place of ‘permanence’ within the child welfare discourse in Norway and England. The main differences are that in England the components of permanence are explicitly set out in legislation, statutory guidance and advisory documents whilst in Norway the terms ‘stability’ and ‘continuity’ are used in a more limited number of policy documents in the context of a wide array of services available for children and families. The paper then draws on these sources, and on administrative data on children in care, to tease out possible explanations for the similarities and differences identified. We hypothesise that both long-standing policies and recent changes can be explained by differences in public and political understandings of child welfare and the balance between universal services and those targeted on parents and children identified as vulnerable and in need of specialist services

Children in care: Where do children entering care at different ages end up? An analysis of local authority administrative data

Local authorities in England are required to routinely collect administrative data on children in care and cross-sectional analyses of national data are published by central government. This paper explores the usefulness of undertaking a longitudinal analysis of these data at local authority level to determine the care pathways for children entering care, differentiating by age at entry. The sample consisted of 2208 children who entered care in one English local authority over a six-year period, and who were followed up for at least 2 years. A logistic regression model was fitted to explore factors associated with children staying long term in care. Age at entry was a key determinant of where children ended up (return to a parent, special guardianship or residence order, adoption or staying long term in care). Only a minority of entrants (mainly those entering care in their middle years) remained in longer term care. For the vast majority of children, the ‘pre-care family context’ remains important as children will either return to parents or relatives or stay in touch with them. The findings are used to urge service planners to make full use of data on care entrants, especially age at entry, when deciding on the balance between the different placement options needed, and the social work service delivery models