A multidimensional scaling analysis of the effects of context on the perception of altruistic situations

Thesis (B.S.) in Psychology--University of Illinois at Urbana-Champaign, 1982.Bibliography: leaves 20-21.Microfiche of typescript. [Urbana, Ill.] : Photographic Services, University of Illinois, U of I Library, [1982]. 2 microfiches (53 frames) : negative ; 11 x 15 cm

Empirically testing <i>Tonnetz</i>, voice-leading, and spectral models of perceived triadic distance

We compare three contrasting models of the perceived distance between root-position major and minor chords and test them against new empirical data. The models include a recent psychoacoustic model called spectral pitch class distance, and two well-established music theoretical models – Tonnetz distance and voice-leading distance. To allow a principled challenge, in the context of these data, of the assumptions behind each of the models, we compare them with a simple “benchmark” model that simply counts the number of common tones between chords. Spectral pitch class and Tonnetz have the highest correlations with the experimental data and each other, and perform significantly better than the benchmark. The voice-leading model performs worse than the benchmark. We suggest that spectral pitch class distance provides a psychoacoustic explanation for perceived harmonic distance and its music theory representation, the Tonnetz. Scores and MIDI files of the stimuli, the experimental data, and the computational models are available in the online supplement

Return on interactivity: The impact of online agents on newcomer adjustment

As service offerings grow in both range and complexity, how service providers and their customers interact is becoming increasingly important. In response to the challenge of optimizing these interactions, companies have introduced sophisticated online "socialization agents," whose purpose is to help new customers more effectively adjust to and function within the service environment. The objective of these online agents, or virtual employees, is to help customers evaluate new or unfamiliar service offerings, as well as help companies achieve greater levels of service delivery and financial performance. To investigate this, the authors analyze the process by which online agents help both new and current customers adjust to and function within new, unfamiliar, or complex service contexts. They examine the impact of an online agent on account performance in the banking industry. They find that both interaction style and content of the online agent significantly influence the newcomer adjustment process over time, which in turn influences firm-level performance

—Three Thoughts on Services

No abstract available.