416 research outputs found

    Critical analysis of differences between short and long term memory

    Get PDF

    Real Person Interaction in Visual Attention Research

    Get PDF
    Abstract. An important development in cognitive psychology in the past decade has been the examination of visual attention during real social interaction. This contrasts traditional laboratory studies of attention, including "social attention" in which observers perform tasks alone. In this review, we show that although the lone-observer method has been central to attention research, real person interaction paradigms have not only uncovered the processes that occur during "joint attention" but have also revealed attentional processes previously thought not to occur. Furthermore, the examination of some visual attention processes almost invariably requires the use of real person paradigms. While we do not argue for an increase in "ecological validity" for its own sake, we do suggest that research using real person interaction has greatly benefited the development of visual attention theories

    Contracting outsourced services with collaborative key performance indicators

    Get PDF
    While service outsourcing may benefit from the application of performance‐based contracts (PBCs), the implementation of such contracts is usually challenging. Service performance is often not only dependent on supplier effort but also on the behavior of the buying firm. Existing research on performance‐based contracting provides very limited understanding on how this challenge may be overcome. This article describes a design science research project that develops a novel approach to buyer–supplier contracting, using collaborative key performance indicators (KPIs). Collaborative KPIs evaluate and reward not only the supplier contribution to customer performance but also the customer's behavior to enable this. In this way, performance‐based contracting can also be applied to settings where supplier and customer activities are interdependent, while traditional contracting theories suggest that output controls are not effective under such conditions. In the collaborative KPI contracting process, indicators measure both supplier and customer (buying firm) performance and promote collaboration by being defined through a collaborative process and by focusing on end‐of‐process indicators. The article discusses the original case setting of a telecommunication service provider experiencing critical problems in outsourcing IT services. The initial intervention implementing this contracting approach produced substantial improvements, both in performance and in the relationship between buyer and supplier. Subsequently, the approach was tested and evaluated in two other settings, resulting in a set of actionable propositions on the efficacy of collaborative KPI contracting. Our study demonstrates how defining, monitoring, and incentivizing the performance of specific processes at the buying firm can help alleviate the limitations of traditional performance‐based contracting when the supplier's liability for service performance is difficult to verify
    • 

    corecore