Smart Cities and Digital Twins in Lower Austria

Smart city solutions require innovative governance approaches together with the smart use of technology, such as digital twins, by city managers and policymakers to manage the big societal challenges. The project Smart Cities aNd Digital Twins in Lower Austria (SCiNDTiLA) extends the state of the art of research in several contributing disciplines and uses the foundations of complexity theory and computational social science methods to develop a digital-twin-based smart city model. The project will also apply a novel transdisciplinary process to conceptualise sustainable smart cities and validate the smart city generic model. The outcomes will be translated into a roadmap highlighting methodologies, guidelines and policy recommendations for tackling societal challenges in smart cities with a focus on rescaling the entire framework to be transferred to regions, smaller towns and non-urban environments, such as rural areas and smart villages, in ways that fit the respective local governance, ethical and operational capacity context.Comment: 2 page

Estudo preliminar do Gabinete Digital do Estado do Rio Grande do Sul (Brasil): a influência dos fatores institucionais

This paper aims to identify the influence of institutional factors in implementing e-democracy practices at the Digital Cabinet Office of Rio Grande do Sul State. The institutional theory is used as a lent of analysis in this case study. The present document is a research in progress; hereby just a few initial issues were pointed out. However, they show that the researchers must be continue working in this case study aiming bring some contributions to e-government theory

O Sistema de Informação sobre Mortalidade e seu Apoio à Gestão e ao Planejamento do Sistema Único de Saúde (SUS)

A expansão do uso de Sistemas de Informação (SI) nas mais diversas áreas da sociedade e, concomitantemente, a evolução das necessidades na área da saúde acarretaram o uso dessas tecnologias para informatizar os dados na área da saúde, com o intuito de registrá-los de forma centralizada e também obter facilmente informações que possam subsidiar as ações governamentais. Assim, o objetivo deste estudo é analisar como o Sistema de Informação sobre Mortalidade (SIM) desenvolvido e mantido pelo Departamento de Informática do SUS (DATASUS) está contribuindo para a gestão e o planejamento do Sistema Único de Saúde (SUS) em âmbito estadual. Utilizou-se uma abordagem qualitativa, tendo como estratégia de pesquisa o estudo de caso. A respeito das contribuições do SIM, constatou-se que o sistema investigado contribui para a gestão e o planejamento do Sistema Único de Saúde (SUS). Contudo, o SIM apresentar limitações no que se refere à qualidade da informação e impossibilidade de interação dos dados, que acabam por delimitar as ações dos gestores baseadas em suas evidências. Essas informações fragmentadas subsidiam de forma satisfatória as atividades de setores individualmente no monitoramento e proposições de ações específicas, não proporcionando a possibilidade de pensar em saúde de maneira mais abrangente, envolvendo políticas intersetoriais com intuito de promover melhores condições de saúde à população brasileira.DOI: 10.5585/rgss.v2i2.7

GOVERNANÇA DE TI NA PRESTAÇÃO DE UM E-SERVIÇO PÚBLICO

Decision making for technology adoption in government is influenced by the principles and strategic objectives of the organization, which are ruled by the governance structures in governments. This paper seeks to analyze the perceptions of business managers and IT managers about the structure of IT governance use in decision making for the provision of a public e-service. In order to achieve that, we analyzed the provision of a public e-service, CAPES Portal of Journals, and the IT governance structure of the public institution for the provision of that service. Considering the qualitative and exploratory approach adopted for the research, we opted for a single case study. Semi-structured interviews and documentary analysis were used for data collection. It was identified that the decision making process for the deployment of a public e-service in the organization is influenced by the decision making archetype, perceived as a monarchy business, considering the characteristics of the practices being implemented. Empirical evidence supports this perception, given that the portal is an e-service with specific features in the organization and with a single decision-making structure.A tomada de decisão para adoção de tecnologia nos governos é influenciada pelos princípios e objetivos estratégicos da organização que são regidos pelas estruturas de governança presentes nos governos. Nesse sentido, busca-se analisar a percepção de gestores de negócio e de TI sobre a estrutura de Governança de TI na tomada de decisão para a prestação de um e-Serviço público. Para tanto foi analisada a prestação de um e-serviço público, o Portal de Periódicos da CAPES, e a estrutura de Governança de TI da instituição pública para prestação desse serviço. Considerando o enfoque qualitativo e exploratório da pesquisa, optou-se pelo método do estudo de caso único. Utilizou-se como técnica de coleta de dados entrevistas individuais semi-estruturadas e análise documental. Identificou-se que a tomada de decisão para implementação de um e-serviço público na organização é influenciada pelo arquétipo de decisão, nesse estudo identificado como uma monarquia de negócio, considerando as características da prática a ser implementada. As evidências corroboram essa percepção tendo em vista que o portal é um e-serviço com características específicas na organização e com uma estrutura de tomada de decisão única

Towards a Smart Sustainable City Roadmap : Identifying Competency Gaps

This workshop of the CAP4CITY (Erasmus+ Strengthening Governance Capacity for Smart Sustainable Cities) project is to promote and stimulate the discussion and networking in the area of Digital Government. Smart Sustainable Cities and related concepts of Digital, Intelligent and Smart Cities represent a progression of how cities around the world apply digital technology to serve their populations, pursue sustainable socio-economic development, and transform themselves in the process, and require strong capacity for public governance in the digital world. In order to identify the gaps concerning missing knowledge and training needs in this area we propose to validate a Smart Sustainable Cities roadmap through a scenario-building approach.Trabajo publicado en Chen, Y. C., Salem, F., Zuiderwijk, A. (eds.). dg.o 2019: Proceedings of the 20th Annual International Conference on Digital Government Research. Association for Computing Machinery: New York, 2019.Facultad de Informátic

Global Intelligent Governance—A Collaborative Platform

The purpose of this panel on “Global Intelligent Governance—A Collaborative Platform (GIG-CP)” is to discuss the feasibility and need for developing a collaborative platform to facilitate a global network-to-network collaboration of research in intelligent governance (IG). The discussion could provide a guide to establish the platform which will enable collaboration among international research networks. The platform will facilitate establishing common protocols for sharing high quality and high value open data. It would transform data-driven public engagement in collaborative decision making processes. There are three aims of the project: (i) to facilitate the development of research network collaboration; (ii) to enable the design of a global data hub, and (iii) to examine the IG skills required for the future workforce

South American Expert Roundtable : increasing adaptive governance capacity for coping with unintended side effects of digital transformation

This paper presents the main messages of a South American expert roundtable (ERT) on the unintended side effects (unseens) of digital transformation. The input of the ERT comprised 39 propositions from 20 experts representing 11 different perspectives. The two-day ERT discussed the main drivers and challenges as well as vulnerabilities or unseens and provided suggestions for: (i) the mechanisms underlying major unseens; (ii) understanding possible ways in which rebound effects of digital transformation may become the subject of overarching research in three main categories of impact: development factors, society, and individuals; and (iii) a set of potential action domains for transdisciplinary follow-up processes, including a case study in Brazil. A content analysis of the propositions and related mechanisms provided insights in the genesis of unseens by identifying 15 interrelated causal mechanisms related to critical issues/concerns. Additionally, a cluster analysis (CLA) was applied to structure the challenges and critical developments in South America. The discussion elaborated the genesis, dynamics, and impacts of (groups of) unseens such as the digital divide (that affects most countries that are not included in the development of digital business, management, production, etc. tools) or the challenge of restructuring small- and medium-sized enterprises (whose service is digitally substituted by digital devices). We identify specific issues and effects (for most South American countries) such as lack of governmental structure, challenging geographical structures (e.g., inclusion in high-performance transmission power), or the digital readiness of (wide parts) of society. One scientific contribution of the paper is related to the presented methodology that provides insights into the phenomena, the causal chains underlying “wanted/positive” and “unwanted/negative” effects, and the processes and mechanisms of societal changes caused by digitalization

Adapting a Faceted Search Task Model for the Development of a Domain-Specific Council Information Search Engine

Domain specialists such as council members may benefit from specialised search functionality, but it is unclear how to formalise the search requirements when developing a search system. We adapt a faceted task model for the purpose of characterising the tasks of a target user group. We first identify which task facets council members use to describe their tasks, then characterise council member tasks based on those facets. Finally, we discuss the design implications of these tasks for the development of a search engine. Based on two studies at the same municipality we identified a set of task facets and used these to characterise the tasks of council members. By coding how council members describe their tasks we identified five task facets: the task objective, topic aspect, information source, retrieval unit, and task specificity. We then performed a third study at a second municipality where we found our results were consistent. We then discuss design implications of these tasks because the task model has implications for 1) how information should be modelled, and 2) how information can be presented in context, and it provides implicit suggestions for 3) how users want to interact with information. Our work is a step towards better understanding the search requirements of target user groups within an organisation. A task model enables organisations developing search systems to better prioritise where they should invest in new technology