THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT AND SERVICE QUALITY ON COMPANY IMAGE AND CUSTOMER LOYALTY IN PT BANK TABUNGAN PENSIUNAN NASIONAL TBK BANJARMASIN BRANCH OFFICE

This research aims to find out and analyze the influence among customer relationship management and service quality on corporate image, as well as the influence of customer relationship management, service quality and corporate image on customer loyalty at PT. Bank Tabungan Pensiunan Nasional, Tbk Branch Banjarmasin. This research method uses explanatory research. The population is current account customers, time deposit customers, and savings customers with a sample size of 102 respondents. The sampling technique used purposive sampling with data analysis using structural equation modeling (SEM) with AMOS21 application. The results showed that there is an effect of customer relationship management and service quality on corporate image. There is an effect of customer relationship management, service quality and company image on customer loyalty, customer relationship management provides a greater influence on customer loyalty without going through the corporate image, service quality carried out through a good corporate image will have a greater influence on customer loyalty at PT. National Pension Savings Bank, Tbk Branch Banjarmasin

An Analysis Of Market Reaction To CEO Turnover Announcement: The Case In Indonesia

This paper investigates market reaction analysis to CEO turnover announcement in Indonesia. We are considering the succession factors: (1) the origin of successor (inside/outside firm) and (2) the process of succession (routine/non-routine). This paper aims to examine the market reaction of CEO turnover announcements. The samples consist of 59 firms from 1992 to 2003 and there was a t-test use to examining information content of CEO turnover announcements. The results show that market reacts positively to all CEO turnover announcements. The examination of the effects of succession process shows that market react positively to routine change, but do not react to non-routine change. Market also reacts positively to succession that leads inside candidate become a CEO, but the market give a mixed reaction when the successor come from outside firm. When the author combines the succession factors, we find the interesting result that market reacts favorably (positive) to routine change that leads the candidate from inside firm become a CEO. But market reacts unfavorably (negative) to routine change that leads candidate from outside become CEO. That’s mean the Indonesian investor prefer the smooth process in the succession, and they can reduce the uncertainty. Therefore we conclude that CEO turnover announcements have information content

Analisa Standar Operasional Prosedur CV. Apotek Lawang Gali

Penelitian ini bertujuan untuk mengevaluasi dan merumuskan Standar Operasional Prosedur (SOP) pada Perusahaan CV. Apotek Lawang Gali yang bergerak dibidang obat-obatan dan pelayanan penjualan obat bebas dan obat dengan resep, karena Perusahaan tidak memiliki SOP sehingga banyak terdapat kesalahan dalam tatacara penyimpanan obat, dan pengaturan waktu pada pembukuan. Penelitian ini menggunakan pendekatan kualitatif. Penelitian ini menggunakan informan kunci untuk menentukan narasumber yang akan diwawancarai. Penelitian ini akan menganalisa dan merumuskan SOP setelah menemukan informasi berupa fakta-fakta di lapangan yang dikumpulkan melalui wawancara, kemudian informasi-informasi tersebut akan dianalisis dan dijadikan bahan pembuatan Standar Operasional Prosedur (SOP). Hasil penelitian menunjukkan bahwa terdapat kelemahan-kelemahan pada CV. Apotek Lawang Gali terdiri dari kesalahan tatacara penyimpanan obat, serta pembukuan yang menggunakan sisitem manual yang mengakibatkan terganggunya pengaturan waktu sehinga aktivitas Perusahaan menjadi terganggu. Dari kelemahan-kelemahan tersebut peneliti dapat menyusun Standar Operasional Prosedur (SOP) yang sesuai, terdiri dari SOP pengadaan obat, SOP penyimpanan obat, dan SOP penjualan obat bebas dan obat dengan resep

Dasar Pertimbangan Jaksa Penuntut Umum dalam Menentukan Tuntutan Pidana terhadap Terdakwa Tindak Pidana Perdagangan Orang (Human Trafficking) (Studi di Kejaksaan Negeri Surabaya)

Perdagangan orang merupakan salah satu bentuk perbudakan modern dan pelanggaran terhadap hak asasi manusia yang sangat memerlukan perhatian dan tindakan baik secara nasional maupun secara internasional, dikarenakan kejahatan ini terus-menerus berkembang secara nasional maupun internasional. Di kota Surabaya tindak pidana perdagangan orang dari tahun 2013-2014 relatif banyak, yaitu terdapat 5 perkara tindak pidana perdagangan orang yang beraneka ragam. Sehingga dalam hal ini Jaksa Penuntut Umum di Kejaksaan Negeri Surabaya dalam mengajukan tuntutan pidana terhadap terdakwa tindak pidana perdagangan orang, yaitu berbeda-beda. Hal ini berdasarkan dari kriteria dari terdakwa tindak pidana perdagangan orang, akibat yang diderita oleh korban tindak pidana perdagangan orang, dan modus yang dilakukan oleh terdakwa tindak pidana perdagangan orang.Kata kunci : Pertimbangan Jaksa Penuntut Umum, terdakwa tindak pidana perdagangan orang

The effect of ownership structure on social and environmental disclosure in Indonesia

This study examines the effect of ownership structure with management ownership, foreign ownership, dispersed ownership and block ownership sub-variables on social and environmental disclosure. The Global Reporting Initiative (GRI) disclosure framework was adopted to extract social and environmental disclosures. The research method used is a quantitative method. The population in this study are manufacturing sector companies listed on the Stock Exchange Indonesia in 2018-2020. A total sample of 243 was obtained using a judgment sampling technique with a sample of 81 companies. The analytical method used in this research is multiple linear regression. The results of the analysis show that on average, social and environmental disclosure in manufacturing companies in Indonesia is still quite low. This research shows that there is an influence of management ownership, foreign ownership, and block ownership on social and environmental disclosure but not significant for dispersed ownership. The results of the analysis show that foreign ownership has a fairly strong positive influence on social and environmental disclosure. It was found that foreign ownership dominates the ownership structure by 97.59%, so that company managers must give more consideration to ownership structure, especially foreign ownership and international environmental standards to design good and effective social and environmental disclosure strategies. This study may be of interest to regulators as material for consideration in making investment policies, especially foreign investment regulations

The use of information technology by restaurants in Joglosemar, the mainstay city of Indonesian culinary

According to the Indonesian Ministry of Tourism, Yogyakarta, Surakarta, Semarang (Joglosemar) are top culinary destinations in Indonesia, with information technology (IT) needed to strengthen its development. Therefore, this study examines IT's adaptation in restaurants owned by micro, small, and medium enterprises (MSMEs) at Joglosemar. This is a descriptive research with data obtained from 200 restaurants each in three cities through questionnaires, interviews, and observation, culminating in 600 restaurants. The result showed that restaurants adopt IT contact (92%), online transportation partner (81%), non-cash cashier payment (66%), IT cashier (61%), Wi-Fi (57%), and large orders-outside restaurant (49%) to improve their performance. This research contributes to providing a current overview of the development of IT restaurants in Indonesia, therefore it is expected to enable the entrepreneur to be more ready to face the business competition in the digital era. This research is limited to Joglosemar, therefore further study needs to investigate other top culinary cities. Secondly, this is a descriptive research on the adoption of IT by restaurants in Joglosemar, therefore further study needs to elaborate on the determinants factors of adoption of IT by restaurants and its effects on performance. 

Recent Development of Islamic Corporate Social Responsibility

This study aims to review the development of research related to Islamic corporate social responsibility in well-known international journals such as the past ten years. The research review based on 42 articles. The 40 articles in international journals, and two articles in nationally accredited journals from 2009 until 2018. The analysis technique used in this study is charting the field method. This study classifies sample articles based on topics, variables, and research methods. The results of the review indicate that the majority of researchers discuss topics other than antecedents, and the consequences are 29 articles, of which 7 of them specifically discuss the measurement of Islamic corporate social responsibility. The antecedent variable dominated by company size and SSB size that calculates for each of 3 articles and the most discussed consequence variable is the financial performance of 3 articles, while the most dominant method used by researchers is an analytical method that counts 18 articles.JEL Classification: G21, M4

Pengaruh variabel keuangan & non-keuangan terhadap financial distress

This study aims to provide empirical evidence of the ability to predict financial distress using financial variables (current ratio, cash flow operation, leverage, gross profit margin, and return on assets) and non-financial variables (going concern opinion, audit report lag, opinion shopping, the additional state capital, and subsidies). Model testing uses three steps. First, financial ratios (CR, CFO, LEV, GPM, ROA); second, non-financial ratios (GCO, ARL, SHOP, ASC, SUB); and third, all variables at once. This study uses panel data (2011-2020) with a sample size of 50 Indonesian SOEs. Data analysis uses ordinal logistic regression. The first test results show that CR and ROA positively affect financial distress, while LEV and GPM have a negative effect. The second test results show ARL has a negative effect, while SHOP and SUB have a positive effect. Meanwhile, the third test results show LEV, GPM, and ASC have a negative effect, while ROA and SUB have a positive effect. Based on the r-squared and correctly predicted values, the third model test results are better than the first and second models. Statistically, the ability to predict financial distress that combines financial and non-financial ratios is better than models that only use financial and non-financial ratios. Financial ratios are the most consistent predictor of financial distress in terms of significance