O papel da consultoria de gestão no processo da formulação e implementação da estratégia das PME em Portugal: estudo de caso

Classificação do Sistema de Classificação JEL: D800 – Informação, Conhecimento e Incerteza; M190 – Administração de EmpresasMuito embora as atividades de consultoria de gestão tenham obtido um considerável crescimento em termos de significância económica nos últimos anos, estes resultados não têm sido devidamente acompanhados por um maior número de pesquisas conceptuais e empíricas nesta área. Por forma a combater a escassez de estudos sobre o trabalho efetivo dos consultores de gestão, esta tese visa analisar o papel destes profissionais na condução, reflexão, decisão e ação, “que vai da análise e formulação à implementação e controlo” da transferência de saberes e práticas organizacionais que são aplicadas pelos consultores de gestão nas suas PME cliente, realizando todo o enquadramento do estudo numa perspetiva de análise ligada ao campo de pesquisa da estratégia-como-prática. Os resultados da análise empírica sob a forma de entrevistas semiestruturadas e questionários aplicados a consultores de gestão e gestores de PME da grande Lisboa, Douro, Leiria, Setúbal, Arquipélago da Madeira, Minho, Beira-Alta e Algarve, demonstraram que a consultoria de gestão assenta sobre uma base de conhecimento intensivo tendo a aprendizagem como fator chave de desenvolvimento deste mesmo conhecimento, sendo a competência a abordagem de base no tronco comum de etapas a considerar para o seu desenvolvimento. Competitividade, libertação de meios, otimização de processos, conhecimentos, rentabilidade, novidade, novas experiências e ideias, conhecimento de mercado e de negócio, devem por isso fazer parte de um modelo cooperativo de coresponsabilidade neste setor, onde confiança, consistência, continuidade e, ainda um conjunto de relacionamentos, “practices” e “praxis” de sucesso identificados neste estudo, devem ser tidos em consideração como fatores essenciais no desenvolvimento de projetos desafiadores, criativos, racionais e catalisadores para a promoção de uma importante indústria no contexto empresarial mundial.Although the management consultancy activities have had a considerable growth in terms of economic significance over the last years, these results haven’t been properly monitored by an increase number of conceptual and empirical research on this subject. By means of fighting the current lack of studies on the effective management consultant work, this thesis pretends to analyze the roll these consultants have on this area. For such purpose, their role in leading, reflecting, deciding and acting upon the knowledge and organizational practices transfer – “from analysis and formulation to implementation and control” – applied on their SME customers is put in perspective by this thesis. The resulting goal being to realize all the framework of the study in an analysis perspective tied to the field of strategy-as-practice research. The results of the empirical analysis under the form of structured interviews and questionnaires, applied to management consultants and SME managers – in such geographical locations as: the Great Lisbon Area, the cities of Leiria and Setúbal, the Douro, the Madeira’s Archipelago, the Minho, the Beira-Alta and Algarve regions – demonstrated that the management consultancy stands upon a intensive knowledge base, with the learning process as key factor for the development of that same knowledge, being “competence” the common core of steps to consider in its development, as a ground base approach. Competitiveness, release of funds, processes’ optimization, know-how, profitability, innovation, new experiences and ideas, market and business knowledge, are therefore part of a cooperative model of co-responsibility in this sector. Confidence, consistency, continuity and also a set of relationships, “practices” and “praxis” of success identified in the study, should be taken into account as essential factors in the development of defying, creative, rational and catalytic projects to the promotion of an important industry in the world business context

The Importance of Relationships for the Produced Knowledge in the Sector of Management Consulting

While the management consulting industry has been largely linked to the knowledge produced within the disciplines of strategic management in the academic field, the truth is that very little literature is produced in terms of research in this area, while the researchers focused more on a set of static techniques to be applied in the development of this field of research concerns. This article seeks to bridge this gap as well, showing by example that the consultancy sector is a true field of opportunities for the study of relationships management. This presentation is thus the aim of contributing both theoretically and empirically in the area of relationships through research in the context of management consulting, trying to visualize how the relationships are manifested in a context of high involvement and personal contact, and what’s the perception that must be taken into consideration by clients and consultants in terms of the benefits of their greater or lesser degree of involvement.info:eu-repo/semantics/publishedVersio

O “OUTSOURCING” DOS SERVIÇOS COMO RECURSO ESTRATÉGICO DE COMPETITIVIDADE INTERNACIONAL DA ECONOMIA PORTUGUESA

Now-a-days the globalization of business markets requires a logical and functional view linked to value creation on the point of view of cost, time and service. The underlining of new organizational forms and new work processes in terms of contract models is no more seen as a resource, but starting to be understood as a fundamental basic need and a potential source of competitive advantage. To that extent, this article is intended as a discussion paper from a theoretical basis reasoned and focused on internationalization and "Outsourcing", aiming to demonstrate how this last resource may be the ideal response and an influential and powerful tool to project Portugal internationally, can function for a country marked by a recession as a real source of income in times of crisis. Atually, this may be the way to capitalize Portugal advantages, improve their handicaps, create jobs, generate wealth, promote international competitiveness and, more importantly, be the alternative medicine to cure the disease that is now-a-days the national government deficit, that the treatment “Outsourcing” could eventually help to regenerate.La globalización de los mercados empresariales de hoy en día requiere de una visión lógica del cruce funcional relacionado con la creación del valor sobre el punto de vista del coste, el tiempo y el servicio. El énfasis sobre nuevas formas de organización y de nuevos procesos de trabajo en términos contractuales ha dejado de ser visto como un recurso pasando a ser entendido como una necesidad básica fundamental y una potencial fuente de ventajas competitivas. En este sentido, este artículo pretende ser un texto de reflexión desde una perspectiva teórica fundamentada y centrado en el tema de la internacionalización y "Outsourcing", con el objetivo de demostrar cómo este último recurso puede ser la solución ideal y una herramienta influyente y poderosa para la proyección internacional de Portugal, pudiendo funcionar para un país marcado por la recesión como una verdadera fuente de ingresos en tiempos de crisis. En realidad, este puede ser de hecho el camino de capitalizar las ventajas de Portugal, mejorando sus inconvenientes, creando empleo, generando riqueza, fomentando la competitividad internacional y, aún más importante, siendo la medicina alternativa para la cura del actual déficit público portugués, que la receta "outsourcing" podría finalmente ayudar a regenerar.A globalização dos mercados empresariais dos dias de hoje exige uma visão lógica de atravessamento funcional ligada à criação de valor sobre o ponto de vista de custo, tempo e serviço. A enfatização de novas formas organizacionais e de novos processos de trabalho em termos contratuais deixou hoje de ser vista como um recurso passando a ser entendida como uma necessidade básica fundamental e uma potencial fonte de vantagens competitivas. Nesta medida, este artigo pretende ser um texto de reflexão a partir de uma base teórica devidamente fundamentada e centrada na temática internacionalização e "Outsourcing", tendo como objetivo demonstrar como este último recurso pode ser a resposta ideal e uma influente e poderosa ferramenta de projeção internacional de Portugal, podendo funcionar para um país marcado pela recessão como uma verdadeira fonte de receita em tempos de crise. Na verdade este pode ser de facto o caminho para capitalizar as vantagens de Portugal, melhorar as suas desvantagens, criar postos de trabalho, gerar riqueza, fomentar competitividade internacional e, mais importante ainda, ser a medicina alternativa na cura da doença que é hoje o défice público português, que o tratamento “Outsourcing” poderia eventualmente ajudar a regenerar

A ESTRATÉGIA-COMO-PRÁTICA E O CONSULTOR COMO PRÁTICO DA ESTRATÉGIA

Despite the growing interest in strategy consulting and its influence on business, there is a very limited number of studies investigating the contributions of the consultants for the creation, dissemination and consumption of knowledge management in a macro and micro level. This article intends to bridge this gap. Standing in the emerging literature of "strategy-as-practice” and in the focalization, establishment and institutionalization of strategic practices and activities used in the management consulting industry, we intent to contribute to the construction of the literature in this area, presenting a set of theoretical perspectives that aim to bridge the gap existing in this field of study, at the same time that comes to challenge the researchers to contribute this domain of management with new developments that may atually translate into determining factors regarding the possible improvement of organizational business performance.A pesar de la existencia de un creciente interés en la consultoría de estrategia y en su influencia en las empresas, existe un número muy limitado de estudios que investiguen las contribuciones de los consultores para la creación, difusión y consumo de conocimiento de gestión a niveles macro y micro empresariales.  Este artículo pretende de esta forma cubrir ese vacío. Situándose en la literatura emergente de la “estrategia-como-práctica” y en la focalización, establecimiento e institucionalización de las prácticas y actividades estratégicas utilizadas en el sector de las consultoría de gestión, este estudio persigue contribuir a la construcción de la literatura en esta área, presentando un conjunto de perspectivas teóricas que vengan a cubrir el vacío existente actualmente en este campo de estudio, al mismo tiempo que desafía a los investigadores a alimentar este dominio de gestión con nuevo desarrollos que puedan, de manera efectiva, traducirse en factores determinantes en lo concerniente a una posible mejora del desempeño organizacional de las empresas.Apesar da existência de um crescente interesse em consultoria de estratégia e na sua influência nas empresas, existe um número muito limitado de estudos que investigam as contribuições dos consultores para a criação, difusão e consumo do conhecimento de gestão a nível macro e micro. Este artigo pretende assim colmatar este gap. Situando-se na literatura emergente da “estratégia-como-prática” e na focalização, estabelecimento e institucionalização das práticas e atividades estratégicas utilizadas no setor de consultoria de gestão, pretende-se assim contribuir para a construção da literatura nesta área, apresentando um conjunto de perspectivas teóricas que visem preencher a lacuna hoje em dia existente neste campo de estudo, ao mesmo tempo que vem desafiar os investigadores a alimentar este domínio da gestão com novos desenvolvimentos que possam efectivamente traduzir-se em factores determinantes no que respeita à possível melhoria do desempenho organizacional das empresas

Privatization Process and Talent Management in Angola

The problem of the privatization process began in the 1940s, even though it only really began to gain a prominent place in the entrepreneurial path, about 50 years later. The processes of privatization of the world economies, which led to the triggering of a set of cooperative strategies based on the State-owned enterprises privatization, and, of course, all these events, had repercussions also in Angola. Based on an investigation of a pragmatic or inductive nature, based on a non-probabilistic sample, due to the lack of studies and information about the phenomenon of Angola's privatization during the period from colonial independence to the present. This article aims to develop this subject by presenting, on the one hand, a set of causes that were the basis of the failure in the privatization processes taken place in Angola between 1989 and 2005 and which degenerated into the collapse of its corporate network. And, on the other hand, it presents an idea of the possible impact that these privatization processes failures had, and still have, on Talent Management by Angolan organizations. It also presents a set of suggestions which could be considered in future privatization processes that may occur by building a more consistent business structure in economic and business terms

The “Fashionable Knowledge” of Management Consulting

In the evolution of strategic disciplines much of the knowledge produced has been widely diffused by the management consulting industry. But can this sector be regarded as knowledge intensive activity based on true structure of expertise knowledge? One way to understand if we can consider that sector as a source of knowledge dissemination is realizing its relationship with the market in terms of knowledge, rather than identify only as a set of static techniques to be applied as in most of times they have been doing. This article presents itself as a reflection about the real reasons for the increasing use ofmanagement consulting services, indicating simultaneously that can really be a true field of opportunities for the academic class if the study will focused in the establishment and institutionalization of micropractices (strategy-as-practice) that there are used and its implications in terms of organizational results.info:eu-repo/semantics/publishedVersio

Editorial EJKM Volume 18 Issue 3: Advances in Health Knowledge Management: New Perspectives

Editorial EJKM Volume 18 Issue 3: Advances in Health Knowledge Management: New Perspectives by Maria Jose Sousa, Francesca Dal Mas and Renato Lopes Da Cost

Events and their influence on the destination value

The study of the influence of events on the destinations where they take place has gained strength over the years. The current study investigates the effects on tourism with importance on promoting, positioning and shaping the image of the destination. This study aims to understand the influence of an event to the value of the destination while addressing topics like sustainability, image and value of the destination, the local community, and value creation. To test the hypothesis, we followed a mixed-method approach through a survey applied to visitors of an event and to residents, followed by qualitative investigation in the form of a semi-structured interview. The findings reveal that with the exception of the local community, the event has a positive influence on other measures of value. The conclusions drawn from this study can provide a model for strategic assessment of the three forces – event, destination and local community.info:eu-repo/semantics/publishedVersio

The boundaries in the area of knowledge transfer in management consulting

In a historical retrospective, although the existing literature calls the management consulting industry an extraordinary sector and a unique phenomenon in the business context, in fact these statements are not accompanied by a number of academic studies that emphasize the importance of the effective work of the management consultants. To contest the lack of studies in this emerging area, this article aims to understand the implications of the border to the transfer of information and knowledge from management consultants to their client companies. The results of the empirical analysis in the form of semi-structured interviews and questionnaires applied to management consultants and SME managers in Portugal reveal that the competency factor must be based on the four knowledge families of business management - the know- know, the competence, know-how and know-how to be and it is only from this conjugation that any kind of constraints that can be found along the way (political, physical or cultural) are able to be unblocked.info:eu-repo/semantics/publishedVersio