Cross-cultural comparison of Spanish and British “service-with-a-smile” outcomes

PurposeEmployees working in the leisure service industry are required to show positive emotions when dealing with customers. However, empirical evidence confirms that faking emotions can lead to burnout. In contrast, employees that try to experience the emotions required by the role (i.e. deep acting (DA)) can lead to healthier outcomes. However, little is known about the process that underpins the link between DA and positive outcomes. Building on Côte’s social interaction model of emotion regulation and evidence linking customer satisfaction and DA, it was hypothesized that DA would be associated with employees’ self-actualization through customer interactions. This, in turn, was expected to explain the influence that DA has on relevant job attitudes (i.e. commitment, efficacy, turnover intentions). The model was tested in two countries with different emotional culture: Spain (i.e. impulsive) and the UK (i.e. institutional). Although UK was expected to report higher levels of effortful DA, the hypothesized process was expected to be the same. The paper aims to discuss these issues.Design/methodology/approachA cross-national design with theme park employees from Spain (n = 208) and UK (n = 204) was used. Hypotheses were tested with multigroup confirmatory factor analysis. FindingsThe relationship between job commitment and DA was mediated by self-actualization, and commitment partially explained the association between DA and professional efficacy in both countries. The impulsive-oriented country showed lower levels of DA and more positive job attitudes.Originality/valueIt is concluded that training employees to re-interpret costume

Linking axionlike dark matter to neutrino masses

We present a framework linking axionlike particles (ALPs) to neutrino masses through the minimal inverse seesaw (ISS) mechanism in order to explain the dark matter (DM) puzzle. Specifically, we explore three minimal ISS cases where mass scales are generated through gravity-induced operators involving a scalar field hosting ALPs. In all of these cases, we find gravity-stable models providing the observed DM relic density and, simultaneously, consistent with the phenomenology of neutrinos and ALPs. Remarkably, in one of the ISS cases, the DM can be made of ALPs and sterile neutrinos. Furthermore, other considered ISS cases have ALPs with parameters inside regions to be explored by proposed ALPs experiments.Comment: 1 figure, 14 page

Axion Like Particles and the Inverse Seesaw Mechanism

Light pseudoscalars known as axion like particles (ALPs) may be behind physical phenomena like the Universe transparency to ultra-energetic photons, the soft $\gamma$-ray excess from the Coma cluster, and the 3.5 keV line. We explore the connection of these particles with the inverse seesaw (ISS) mechanism for neutrino mass generation. We propose a very restrictive setting where the scalar field hosting the ALP is also responsible for generating the ISS mass scales through its vacuum expectation value on gravity induced nonrenormalizable operators. A discrete gauge symmetry protects the theory from the appearance of overly strong gravitational effects and discrete anomaly cancellation imposes strong constraints on the order of the group. The anomalous U$(1)$ symmetry leading to the ALP is an extended lepton number and the protective discrete symmetry can be always chosen as a subgroup of a combination of the lepton number and the baryon number.Comment: 29pp. v4: published version with erratum. Conclusions unchange

Cross-national validation of the resources depletion-recovery model: An empirical study of Spanish and British theme park employees

Surface acting (SA) refers to the strategy whereby front-line employees hide their own emotions and fake those required of them within their role within customer service transactions. Although researchers have associated SA with burnout, evidence now suggests that this could be an indirect relationship. Building on the Conservation of Resources theory, it was hypothesised that the combined effect of emotional effort and lack of rewarding interactions with customers triggered by SA would explain the strong association between SA and burnout (Studies 1 and 2). Furthermore, building on psychological recovery literature, it was hypothesised that the effort invested in SA would be a weaker predictor of front-line employees’ burnout in cases when they reported higher levels of recovery ability as opposed to lower levels (Study 2). A cross-national and cross-sectional design was used, and participants were theme park employees from UK (Study 1, NUK =204) and Spain (Study 2, NSpain=211). The explanatory role of emotional effort and rewarding interactions was supported, and the buffering effect of recovery ability was confirmed. Strategies aimed at minimising burnout risk for employees who deal with customers on a regular basis in these countries are discussed

Diseño de un controlador basado en observador para un sistema de torsión

Este artículo presenta el diseño de un controlador basado en observador para un sistema de torsión. Se propone un esquema de un controlador dinámico continuo para regular una clase de sistemas mecánicos totalmente actuados con fricción seca. El sistema físico se puede observar en la Fig. 1, y el cual es explicado por (1) y (2). En este caso, el objetivo de control es regular la variable no actuada, limitando las amplitudes de la posición y velocidad de la articulación sobre la que se ejecuta la acción. Se diseñará un observador de primer orden y posteriormente se verifican los resultados obtenidos por el controlador en modos deslizantes en comparación con un controlador PID. El desempeño de los controladores propuestos se ilustran con resultados numéricos y experimentales, para los cuales se tendrán en cuenta los siguientes factores: respuesta dinámica transitoria (rapidez y estabilidad relativa) y seguimiento de señales de referencia (error de estado estable).Universidad Nacional de ColombiaColcienciasBanco Mundia

High temperature behavior of Sr-doped layered cobaltites Y(Ba1-xSrx)Co2O5.5: phase stability and structural properties

In this article we present a neutron diffraction in-situ study of the thermal evolution and high-temperature structure of layered cobaltites Y(Ba, Sr)Co2 O5+{\delta}. Neutron thermodiffractograms and magnetic susceptibility measurements are reported in the temperature range 20 K <= T <= 570 K, as well as high resolution neutron diffraction experiments at selected temperatures. Starting from the as-synthesized samples with {\delta} ~ 0.5, we show that the room temperature phases remain stable up to 550 K, where they start loosing oxygen and transform to a vacancy-disordered "112" structure with tetragonal symmetry. Our results also show how the so-called "122" structure can be stabilized at high temperature (around 450 K) in a sample in which the addition of Sr at the Ba site had suppressed its formation. In addition, we present the structural and magnetic properties of the resulting samples with a new oxygen content {\delta} ~ 0.25 in the temperature range 20 K <= T <= 300 K

Individually-rational collective choice

There is a collection of exogenously given socially-feasible sets, and, for each one of them, each individual in a group chooses from an individually-feasible set. The fact that the product of the individually-feasible sets is larger than the socially-feasible set notwithstanding, there arises no conflict between individual choices. Assuming that individual preferences are random, I characterize rationalizable collective choices

The Cross-Cultural Invariance of the Servant Leadership Survey: A Comparative Study across Eight Countries

This paper tests and confirms the cross-cultural equivalence of the Servant Leadership Survey (SLS) in eight countries and languages: The Netherlands, Portugal, Germany, Iceland, Italy, Spain, Turkey and Finland. A composite sample consisting of 5201 respondents from eight countries that all filled out the SLS was used. A three-step approach was adopted to test configural invariance, measurement equivalence, and structural equivalence. For the full 30-item version of the SLS, configural invariance and partial measurement equivalence were confirmed. Implications of these results for the use of the SLS within cross-cultural studies are discussed