La Calidad de Servicio y Ventas de Crédito del Banco Pichincha Sucursal Huancayo – 2018

La presente tesis. La Calidad de Servicio y Ventas de Créditos del Banco Pichincha Sucursal Huancayo – 2018, el cual contiene un proceso de investigación y resultados, el objetivo de buscar mejoras en la calidad de servicio, así mismo identificar cuáles son las necesidades de los clientes para reducir esta problemática, se debe dar alternativas de solución con el apoyo de una herramienta para medir la calidad de servicio, de este modo buscar que el cliente este satisfecho. La metodología de investigación aplicada es descriptivo correlacional, la cual se mide al enlazar las dimensiones de ambas variables, la cual nos dará un enfoque más amplio con respecto a la problemática de la entidad. El Banco Pichincha busca ser líder en el mercado, por lo que su punto fuerte para poder lograrlo es la atención que brinda a los clientes y la única forma de poder hallar los errores más comunes es con la ayuda del instrumento que se aplicó a los clientes del banco, agencia Real ya que esto nos arroja ciertas validaciones de las dimensiones de calidad, que indica que aún no son bien atendidos. De esta manera proyectar en los resultados de la buena práctica de calidad de servicio como una actividad constante, así poder fidelizarlos. Donde a lo largo de la investigación se busca el proceso de mejora continua. Se utilizó la encuesta como técnica con un cuestionario de 35 ítems con una escala de respuesta tipo Likert.Tesi

Use of emerging technologies in flipped classes

[EN] The need for this innovation stems from the constraints of teaching an applied science course to a large cohort of approximately 500 students which makes it impossible to include practical activities. This was compounded by the fact that the course had students with different levels of science knowledge. The aim of our pedagogic innovation was two-fold: to make the basic concepts more understandable for a broad audience of non-science major students; and to maintain a level of difficulty and rigour sufficient to challenge and provide a sound basis for students from the Geosciences undergraduate program. We used a flipped classroom strategy supported by the use of information and communication technologies. Material was provided online before the class so students could aquire basic concepts and identify gaps in their knowledge, and in the classroom the concepts were applied in group activities. Additionally we used the online quiz tool Socrative for students to self-assess their learning. This work was supported by post-class follow-up activities. As a result we observed a substantial increased in student motivation and engagement in their learning process and greater interaction between students and between students and teachers. Furthermore there was an improvement of overall performance with fever students failing the courseHuguet, C.; Pearse, J.; Noè, LF.; Castillo Ruiz, N.; Valencia, D.; Jimenez Heredia, A.; Patiño Avedaño, MA. (2017). Use of emerging technologies in flipped classes. En Proceedings of the 3rd International Conference on Higher Education Advances. Editorial Universitat Politècnica de València. 891-898. https://doi.org/10.4995/HEAD17.2017.5454OCS89189

Mid-Infrared Laser Spectroscopy Applications I: Detection of Traces of High Explosives on Reflective and Matte Substrates

Mid-infrared (MIR) lasers have revolutionized infrared vibrational spectroscopy, converting an already dominant spectroscopic analysis technique into an even more powerful, easier to use, and quicker turn-around cadre of versatile spectroscopic tools. A selection of applications, revisited under the umbrella of MIR laser-based properties, very high brightness, collimated beams, polarized sources, highly monochromatic tunable sources, and coherent sources, is included. Applications discussed concern enhanced detection, discrimination, and quantification of high explosives (HEs). From reflectance measurements of chemical residues on highly reflective metallic substrates to reflectance measurements of HEs deposited on non-reflective, matte substrates is discussed. Coupling with multivariate analyses (MVA) techniques of Chemometrics allowed near trace detection of HEs, with sharp discrimination from highly MIR absorbing substrates

Mid-Infrared Laser Spectroscopy Applications in Process Analytical Technology: Cleaning Validation, Microorganisms, and Active Pharmaceutical Ingredients in Formulations

Mid-infrared (MIR) lasers are very high-brightness energy sources that are replacing conventional thermal sources (globars) in many infrared spectroscopy (IRS) techniques. Although not all laser properties have been exploited in depth, properties such as collimation, polarization, high brightness, and very high resolution have contributed to recast IRS tools. Applications of MIR laser spectroscopy to process analytical technology (PAT) are numerous and important. As an example, a compact grazing angle probe mount has allowed coupling to a MIR quantum cascade laser (QCL), enabling reflectance-absorbance infrared spectroscopy (RAIRS) measurements. This methodology, coupled to powerful multivariable analysis (MVA) routines of chemometrics and fast Fourier transform (FFT) preprocessing of the data resulted in very low limits of detection of active pharmaceutical ingredients (APIs) and high explosives (HEs) reaching trace levels. This methodology can be used to measure concentrations of surface contaminants for validation of cleanliness of pharmaceutical and biotechnology processing batch reactors and other manufacturing vessels. Another application discussed concerns the enhanced detection of microorganisms that can be encountered in pharmaceutical and biotechnology plants as contaminants and that could also be used as weapons of mass destruction in biological warfare. In the last application discussed, the concentration of APIs in formulations was determined by MIR laser spectroscopy and was cross validated with high-performance liquid chromatography

Prospective Latin American cohort evaluating outcomes of patients with COVID-19 and abnormal liver tests on admission

Introduction & objectives: The independent effect of liver biochemistries as a prognostic factor in patients with COVID-19 has not been completely addressed. We aimed to evaluate the prognostic value of abnormal liver tests on admission of hospitalized patients with COVID-19. Materials & methods: We performed a prospective cohort study including 1611 hospitalized patients with confirmed SARS-CoV-2 infection from April 15, 2020 through July 31, 2020 in 38 different Hospitals from 11 Latin American countries. We registered clinical and laboratory parameters, including liver function tests, on admission and during hospitalization. All patients were followed until discharge or death. We fit multivariable logistic regression models, further post-estimation effect through margins and inverse probability weighting. Results: Overall, 57.8% of the patients were male with a mean age of 52.3 years, 8.5% had chronic liver disease and 3.4% had cirrhosis. Abnormal liver tests on admission were present on 45.2% (CI 42.7–47.7) of the cohort (n = 726). Overall, 15.1% (CI 13.4–16.9) of patients died (n = 244). Patients with abnormal liver tests on admission presented higher mortality 18.7% (CI 15.9–21.7), compared to those with normal liver biochemistries 12.2% (CI 10.1–14.6); P 30. Conclusions: The presence of abnormal liver tests on admission is independently associated with mortality and severe COVID-19 in hospitalized patients with COVID-19 infection and may be used as surrogate marker of inflammation.Fil: Mendizabal, Manuel. Universidad Austral. Hospital Universitario Austral; ArgentinaFil: Piñero, Federico. Universidad Austral. Hospital Universitario Austral; ArgentinaFil: Ridruejo, Ezequiel. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Parque Centenario. CEMIC-CONICET. Centro de Educaciones Médicas e Investigaciones Clínicas "Norberto Quirno". CEMIC-CONICET; ArgentinaFil: Anders, Margarita. Hospital Aleman; ArgentinaFil: Silveyra, María Dolores. Sanatorio Anchorena; ArgentinaFil: Torre, Aldo. Centro Médico ABC; MéxicoFil: Montes, Pedro. Hospital Nacional Daniel A. Carrión; PerúFil: Urzúa, Alvaro. Hospital Clínico de la Universidad de Chile; ChileFil: Pages, Josefina. Universidad Austral. Hospital Universitario Austral; ArgentinaFil: Toro, Luis G.. Hospitales de San Vicente Fundación de Medellín y Rionegro; ColombiaFil: Díaz, Javier. Hospital Nacional Edgardo Rebagliati Martins; PerúFil: Gonzalez Ballerga, Esteban. Universidad de Buenos Aires. Facultad de Medicina. Hospital de Clínicas General San Martín; ArgentinaFil: Miranda Zazueta, Godolfino. Instituto Nacional de Ciencias Médicas y Nutrición; MéxicoFil: Peralta, Mirta. Gobierno de la Ciudad de Buenos Aires. Hospital de Infecciosas "Dr. Francisco Javier Muñiz"; ArgentinaFil: Gutiérrez, Isabel. Centro Médico ABC; MéxicoFil: Michelato, Douglas. Hospital Especializado en Enfermedades Infecciosas Instituto Couto Maia; BrasilFil: Venturelli, Maria Grazia. Hospital Nacional Guillermo Almenara Irigoyen; PerúFil: Varón, Adriana. Fundación Cardio-Infantil; ColombiaFil: Vera Pozo, Emilia. Hospital Regional Dr. Teodoro Maldonado Carbo; EcuadorFil: Tagle, Martín. Clínica Anglo-Americana; PerúFil: García, Matías. Centro de Educación Médica e Investigaciones Clínicas "Norberto Quirno"; ArgentinaFil: Tassara, Alfredo. Hospital Aleman; ArgentinaFil: Brutti, Julia. Sanatorio Anchorena; ArgentinaFil: Ruiz García, Sandro. Hospital de Víctor Lazarte Echegaray; PerúFil: Bustios, Carla. Clínica Delgado; PerúFil: Escajadillo, Nataly. Hospital Nacional Almanzor Aguinaga Asenjo; PerúFil: Macias, Yuridia. No especifíca;Fil: Higuera de la Tijera, Fátima. Hospital General de México “Dr. Eduardo Liceaga"; MéxicoFil: Gómez, Andrés J.. Hospital Universitario Fundación Santa Fé de Bogotá; ColombiaFil: Dominguez, Alejandra. Hospital Padre Hurtado; ChileFil: Castillo Barradas, Mauricio. Hospital de Especialidades del Centro Médico Nacional La Raza; MéxicoFil: Contreras, Fernando. No especifíca;Fil: Scarpin, Aldana. Centro de Educación Médica e Investigaciones Clínicas "Norberto Quirno"; ArgentinaFil: Schinoni, Maria Isabel. Hospital Alianza; BrasilFil: Toledo, Claudio. Universidad Austral de Chile; ChileFil: Girala, Marcos. Universidad Nacional de Asunción; ParaguayFil: Mainardi, Victoria. Hospital Central De las Fuerzas Armadas; UruguayFil: Sanchez, Abel. Hospital Roosevelt; GuatemalaFil: Bessone, Fernando. Provincia de Santa Fe. Ministerio de Salud y Medio Ambiente - Rosario. Hospital Provincial del Centenario; ArgentinaFil: Rubinstein, Fernando Adrian. Instituto de Efectividad Clínica y Sanitaria; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaFil: Silva, Marcelo Oscar. Universidad Austral. Hospital Universitario Austral; Argentin

3D Conceptual Model Hvíthólar Sub-area, Krafla Geothermal Field IcelandModelo Conceptual = 3D de la Subárea Hvíthólar en el Campo Geotérmico Krafla, Islandia

Abstract: This project revises the 3D conceptual model for the Hvíthólar sub-area in the South Zone of Krafla Geothermal Field. Hvíthólar is one of 6 sub-areas in south Krafla, located at the intersection of the south boundary of Krafla caldera, striking E-W, and the NNE-SSW oriented fissure swarms of the North Volcanic Zone. The model developed in this study extends along Vestursvæði, Þríhvrningar, Hvíthólar and Sandabotnaskarð sub-areas with a combined area of around 30 km2. Hvíthólar is the only southern sub-area connected to Krafla power station and has exhibited a considerable production decline over the period of 1990 – 2013. According to a lumped simulation, the Hvíthólar reservoir follows a two tank open system with a volume of 6.00004 km3. The Hvíthólar enthalpy is approximately 1200 kJ/kg; chemically it presents a low concentration of Cl−, and high CO2. To date, most studies support the hypothesis that Hvíthólar characteristics and behaviour are due to the lack of a heat recharge and that the sub-area is in a phase of waning or even becoming extinct. An improved understanding of heat source location and permeability variations will provide the basis of future utilisation decisions. This study presents two alternative conceptual models for Hvíthólar in addition the existing one, as a means to test the current conceptual model in order to determine the potential to extend the life of the asset. An update of the geological model was carried out based on data from shallow and deep wells along the southern part of Krafla geothermal field. This update combined with existing data from surface exploration was used to generate three conceptual models in Leapfrog Geothermal. The models focus on the location of heat source, and the permeability variation at the intersection between caldera boundary and fissure swarm. Each of the models are validated with TOUGH2 simulations. Resumen: Este proyecto revisa el modelo conceptual 3D para la subárea Hvíthólar en la Zona Sur del Campo Geotérmico Krafla. Hvíthólar es una de las 6 subáreas en el sur de Krafla, ubicada en la intersección del límite sur de la caldera de Krafla, con rumbo E-O, y los enjambres de fisuras orientados NNE-SSO de la Zona Volcánica Norte. El modelo desarrollado en este estudio se extiende a lo largo de las subáreas Vestursvæði, Þríhvrningar, Hvíthólar y Sandabotnaskarð con un área combinada de alrededor de 30 km2. Hvíthólar es la única subárea sur conectada a la central de energía de Krafla y ha mostrado una disminución considerable de la producción durante el período 1990 - 2013. Según una simulación de lumped, el reservorio de Hvíthólar sigue un sistema abierto de dos tanques con un volumen de 6.00004 km3. La entalpía de Hvíthólar es de aproximadamente 1200 kJ / kg; químicamente presenta una baja concentración de Cl−, y alta concentración de CO2. Hasta la fecha, la mayoría de los estudios apoyan la hipótesis de que las características y el comportamiento de Hvíthólar se deben a la falta de una recarga de calor y que la subárea se encuentra en una fase de menguante o incluso de extinción. Un mejor entendimiento de la ubicación de la fuente de calor y las variaciones de permeabilidad en el campo proporcionarán la base de futuras decisiones de utilización. Este estudio presenta dos modelos conceptuales alternativos para Hvíthólar además del existente, como un medio para probar el modelo conceptual actual con el fin de determinar el potencial para extender la vida útil del activo. Una actualización del modelo geológico basado en datos de pozos poco profundos y profundos a lo largo de la parte sur del campo geotérmico Krafla fue realizada. Esta actualización, combinada con los datos existentes de la exploración de la superficie, se utilizó para generar tres modelos conceptuales en3D utilizando Leapfrog Geothermal. Los modelos se centran en la ubicación de la fuente de calor y la variación de la permeabilidad en la intersección entre el límite de la caldera y el enjambre de fisuras. Cada uno de los modelos está validado con simulaciones TOUGH2

Evolution of The Fissure Swarm Inside Krafla Caldera, Iceland = Evolución del enjambre de fisura la Caldera Krafla, Islandia

Abstract: Krafla Geothermal Field is located inside the Krafla Caldera in the Northeast of Iceland. The tectonic settings consist of a central volcano and its corresponding fissure swarm formed due to extension from plate spreading. The central volcano has a collapsed caldera dating ~110.000 years (Sæmundsson, 2008). Within the Krafla post Caldera collapse period, the orientation of the different extensional eruptive fissures evidence rotation of the plate. The initial events evidence above 20 degrees from North strike, whereas more recent events shifted orientation to be closer to 15 degrees North (Árnason, 2020). This paper discusses the chronological evolution of the Fissure Swarm inside Krafla Caldera and the effect on the stratigraphic reconstruction made in 2019 to compare conceptual models of the south zone subareas: Hvíthólar, Vestursvæði, and Sandabotnaskarð. This paper derived from the MSc Thesis project 3D Conceptual Model Hvíthólar Sub-area, Krafla carried out in 2019. This paper complements other publications such as (Castillo et al,2020)

3D conceptual model Hvíthólar sub-area, Krafla Geothermal Field Iceland

This project revises the 3D conceptual model for the Hvíthólar sub-area in the South Zone of Krafla Geothermal Field. Hvíthólar is one of 6 sub-areas in south Krafla, located at the intersection of the south boundary of Krafla caldera, striking E-W, and the NNE-SSW oriented fissure swarms of the North Volcanic Zone. The model developed in this study extends along Vestursvæði, Þríhvrningar, Hvíthólar and Sandabotnaskarð sub-areas with a combined area of around 30 km2. Hvíthólar is the only southern sub-area connected to Krafla power station and has exhibited a considerable production decline over the period of 1990 – 2013. According to a lumped simulation, the Hvíthólar reservoir follows a two tank open system with a volume of 6.00004 km3. The Hvíthólar enthalpy is approximately 1200 kJ/kg; chemically it presents a low concentration of Cl-, and high CO2. To date, most studies support the hypothesis that Hvíthólar characteristics and behaviour are due to the lack of a heat recharge and that the sub-area is in a phase of waning or even becoming extinct. An improved understanding of heat source location and permeability variations will provide the basis of future utilisation decisions. This study presents two alternative conceptual models for Hvíthólar in addition the existing one, as a means to test the current conceptual model in order to determine the potential to extend the life of the asset. An update of the geological model was carried out based on data from shallow and deep wells along the southern part of Krafla geothermal field. This update combined with existing data from surface exploration was used to generate three conceptual models in Leapfrog Geothermal. The models focus on the location of heat source, and the permeability variation at the intersection between caldera boundary and fissure swarm. Each of the models are validated with TOUGH2 simulation

La Calidad de Servicio y Ventas de Crédito del Banco Pichincha Sucursal Huancayo – 2018

TesisLa presente tesis. La Calidad de Servicio y Ventas de Créditos del Banco Pichincha Sucursal Huancayo – 2018, el cual contiene un proceso de investigación y resultados, el objetivo de buscar mejoras en la calidad de servicio, así mismo identificar cuáles son las necesidades de los clientes para reducir esta problemática, se debe dar alternativas de solución con el apoyo de una herramienta para medir la calidad de servicio, de este modo buscar que el cliente este satisfecho. La metodología de investigación aplicada es descriptivo correlacional, la cual se mide al enlazar las dimensiones de ambas variables, la cual nos dará un enfoque más amplio con respecto a la problemática de la entidad. El Banco Pichincha busca ser líder en el mercado, por lo que su punto fuerte para poder lograrlo es la atención que brinda a los clientes y la única forma de poder hallar los errores más comunes es con la ayuda del instrumento que se aplicó a los clientes del banco, agencia Real ya que esto nos arroja ciertas validaciones de las dimensiones de calidad, que indica que aún no son bien atendidos. De esta manera proyectar en los resultados de la buena práctica de calidad de servicio como una actividad constante, así poder fidelizarlos. Donde a lo largo de la investigación se busca el proceso de mejora continua. Se utilizó la encuesta como técnica con un cuestionario de 35 ítems con una escala de respuesta tipo Likert