INVESTIGATING A QUALITY OF SERVICES INTHE PUBLIC SECTOR: EVIDENCE FROM NORTHERN CYPRUS

The current study aims is to investigate the service quality delivered by public enterprises in Turkish Republic of Northern Cyprus (TRNC) and level of customer satisfaction as well as word of mouth (WOM) in return. A convenient sampling method has been employed by using the service quality (SERVQUAL) instrument which is used to gather customers’ excellent public service and compared those with their perceptions of the service delivered by Public Sectors which are operating in TRNC. Results of the study revealed that dimensions of reliability and assurance exert positively significant effects on Customer Satisfaction in the public sector. Moreover, the level of Customer Satisfaction from public services exerts positively significant effect on positive word of mouth. Finally, with the light of findings, the current study will also attempt to provide some recommendations about possible quality reforms and rearrangements to the policy makers for the public enterprises in TRNC

Shear strengthening of concrete members with TRM jackets: Effect of shear span-to-depth ratio, material and amount of external reinforcement

An experimental work on reinforced concrete (RC) rectangular beams strengthened in shear with textile reinforced mortar (TRM) jackets is presented in this paper, with focus on the following investigated parameters: (a) the amount of external TRM reinforcement ratio, ρf, by means of using different number of textile layers and different types of textile fibre materials (carbon, glass, basalt); (b) the textile geometry, and (c) the shear span-to-depth ratio, a/d. In total, 22 tests were conducted on simply supported rectangular RC beams under (three-point bending) monotonic loading. The experimental results revealed that: (1) TRM is very effective when the failure is attributed to debonding of the TRM jacket from the concrete substrate; (2) the trend of effective strains for carbon, glass and basalt TRM jackets is descending for increasing values of the TRM reinforcement ratio, ρf, when failure is associated to debonding of the jacket; (3) the effect of textile geometry is significant only for low values of ρf, resulting in variances in the capacity enhancement and the failure modes, and (4) the shear span-to-depth ratio has practically no effect to the failure mode nor to the TRM jacket contribution to the total shear resistance of the RC beams

Numerical Investigation of the Two-Dimensional Fredholm Integral Equations of the Second Kind by Bernstein Operators

In this study, the numerical solutions of linear two-dimensional Fredholm integral equations of the second kind via Bernstein operators are considered. The method is presented with illustrative examples for regularized-equal and Chebyshev collocation points. The obtained numerical results from illustrative examples show that the proposed numerical algorithm is accurate and efficient for solving linear two-dimensional Fredholm integral equation of the second kind

High order iterative methods for matrix inversion and regularized solution of fredholm integral equation of first kind with noisy data

The motivation of the present work is to propose high order iterative methods with a recurrence formula for approximate matrix inversion and provide regularized solution of Fredholm integral equation of first kind with noisy data by an algorithm using the proposed methods. From the given family of methods of orders p = 7,11,15,19 are applied to solve problems of Fredholm integral equation of first kind. From the literature, iterative methods of same orders are used to solve the considered problems and numerical comparisons are shown through tables and figures

High order iterative methods for matrix inversion and regularized solution of fredholm integral equation of first kind with noisy data

The motivation of the present work is to propose high order iterative methods with a recurrence formula for approximate matrix inversion and provide regularized solution of Fredholm integral equation of first kind with noisy data by an algorithm using the proposed methods. From the given family of methods of orders p = 7,11,15,19 are applied to solve problems of Fredholm integral equation of first kind. From the literature, iterative methods of same orders are used to solve the considered problems and numerical comparisons are shown through tables and figures

Dos nuevas especies de Phrynopus(Anura: Leptodactylidae) de los bosques nublados de Bolivia

Se describe dos nuevas especies de Phrynopus de la Ceja de monte Yungueña de Cochabamba, Bolivia, P. adenopleurus y P. iatamasi. Ambas especies son asignables al grupo peruanus y se diferencian de las otras cuatro especies que existen en el país por presentar el primer dedo más corto que el segundo, tener membrana basal y por sus colores y diseños dorsales y ventrales. La musculatura ha sido pocas veces descrita para especies de Phrynopus. Phrynopus adenopleurus, especie nueva, posee una inusual musculatura mandibular y del muslo, muy poco parecida a lo descrito para otras especies del género.<br>We describe two new species of Phrynopus from cloud forests in Cochabamba, Bolivia. The new species are assigned to the P. peruanus group and are characterized by the presence of basal webbing, distinctive coloration, and by having the first finger shorter than the second. The first of these new species was collected near Montepunko in Parque Nacional Carrasco and is known from eight males and six females. Among its distinctive characteristics are round cream-colored glands on its flanks. A second species is known from one male and one female collected near "Zona de Aguirre" near the northwest border of the park. V and X-shaped blotches and a dorsum that is smooth except for dorsolateral and scapular folds characterize this species. Musculature has rarely been described for species of Phrynopus. The species from Montepunko has unusual gular and thigh musculature that is quite unlike other species of the genus

Dos nuevas especies de Phrynopus (Anura: Leptodactylidae) de los bosques nublados de Bolivia

We describe two new species of Phrynopus from cloud forests in Cochabamba, Bolivia. The new species are assigned to the P. peruanus group and are characterized by the presence of basal webbing, distinctive coloration, and by having the first finger shorter than the second. The first of these new species was collected near Montepunko in Parque Nacional Carrasco and is known from eight males and six females. Among its distinctive characteristics are round cream-colored glands on its flanks. A second species is known from one male and one female collected near “Zona de Aguirre” near the northwest border of the park. V and X-shaped blotches and a dorsum that is smooth except for dorsolateral and scapular folds characterize this species. Musculature has rarely been described for species of Phrynopus. The species from Montepunko has unusual gular and thigh musculature that is quite unlike other species of the genus

Políticas básicas para el desarrollo agropecuario y rural

Consigna la propuesta del Comité de Incidencia para el Desarrollo Agropecuario y Rural (CIDAR), sobre las políticas básicas para el desarrollo agropecuario y rural. Las políticas se pueden resumir en tres ejes temáticos: fortalecimiento del tejido productivo, políticas sociales que proponen la inversión en capital humano y finalmente la inversión en capital natural

Posición del CIDAR frente al TLC Centroamérica-Estados Unidos de América

Presenta la posición del Comité de Incidencia para el Desarrollo Agropecuario y rural (CIDAR) frente al TLC Estados Unidos Centroamérica. En este sentido el CIDAR se pronuncia por la implementación de acciones que aseguren la protección arancelaria y no arancelaria de productos agroalimentarios producidos en el país, de adecuadas políticas sociales, así como de promoción de políticas sectoriales, del pago pos servicios ambientales y de política migratoria