Crime at the intersection of rail and retail

This chapter examines shoplifting at rail station shops over a 12 month period in England and Wales. Key findings were: shoplifting is concentrated at particular stations; the top 20 stations account for 85% of shoplifting. Clear temporal patterns were evident; shoplifting was higher on weekdays and during holidays with higher levels of travel; shoplifting is lower when there is a reduced rail service. There was no clear relationship between shoplifting rates outside of a station at shops nearby, and shoplifting within a rail station. It is suggested a correlation may occur for medium and smaller size stations. Large stations may attract offenders in their own right without other shops being nearby. The similarities observed between shoplifting patterns at rail stations and those at non-rail station shops suggest the learning from successful crime prevention measures applied outside of the rail environment could successfully transferred to rail stations

PAUSED for thought? Using verbal protocol analysis to understand the situational and temporal cues in the decision-making of residential burglars

Using verbal protocol analysis (VPA) alongside semi-structured interviews, this research aimed to explicate the situational dynamics that inform the decision-making and target selection of residential burglars. Focusing on the VPA method, novel to criminological research, the paper considers the contribution of this empirical approach for studying the decision-making of offenders in situ. The findings reveal a series of cues, encapsulated in the ‘PAUSED’ model, that are drawn upon by residential burglars to assess the suitability of a target; determining whether it is profitable, accessible, uninterruptible, surveillable, escapable and/or dishonourable. The PAUSED model is unpacked to articulate a collection of visual stimuli that serve to disrupt and suspend the otherwise rapid flow of target appraisal. Discussion of the strengths and limitations of the VPA method, and how it can compliment other approaches to understanding the decision-making of residential burglars, is provided

Social presence and dishonesty in retail

Self-service checkouts (SCOs) in retail can benefit consumers and retailers, providing control and autonomy to shoppers independent from staff, together with reduced queuing times. Recent research indicates that the absence of staff may provide the opportunity for consumers to behave dishonestly, consistent with a perceived lack of social presence. This study examined whether a social presence in the form of various instantiations of embodied, visual, humanlike SCO interface agents had an effect on opportunistic behaviour. Using a simulated SCO scenario, participants experienced various dilemmas in which they could financially benefit themselves undeservedly. We hypothesised that a humanlike social presence integrated within the checkout screen would receive more attention and result in fewer instances of dishonesty compared to a less humanlike agent. This was partially supported by the results. The findings contribute to the theoretical framework in social presence research. We concluded that companies adopting self-service technology may consider the implementation of social presence in technology applications to support ethical consumer behaviour, but that more research is required to explore the mixed findings in the current study.<br/

Crime Prevention through Environmental Design (CPTED) and retail crime: Exploring offender perspectives on risk and protective factors in the design and layout of retail environments.

There is little doubt that the design of the built environment influences offender decision-making. Crime Prevention through Environmental Design (CPTED) is a crime reduction approach that aims to prevent crime though the design (pre-build) or manipulation (post-build) of the built environment. CPTED is based upon a set of principles that include movement control, surveillance, defensible space and physical security, and research (see Armitage, 2013 for overview) has demonstrated the effectiveness of CPTED in reducing crimes such as burglary within the residential environment. This research explores the extent to which CPTED (and other design related) measures can be used to reduce shoplifting within a retail environment – namely two major supermarket chains in England. The results reveal that the principles of CPTED are relevant within the retail environment and that offenders are deterred by these features, in particular, where these principles result in an immediate (as opposed to delayed) detection or apprehension. Whilst the research is conducted in supermarkets within England, the conclusions are internationally relevant and can be transferred to many different retail environments

Retail Crime: Aim, Scope, Theoretical Framework and Definitions

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