Procesos de integración de personas solicitantes de protección internacional y refugiadas en la ciudad de Alicante: Cruz Roja Española (Integration processes of persons seeking international protection and refugees in the city of Alicante: Spanish Red Cross)

Resumen: La llegada a un país de residencia diferente al de origen implica, para cualquier persona, un reajuste y adaptación a la nueva realidad, y también a la propia sociedad receptora, no exenta de dificultades. Este artículo expone en primer lugar, las conclusiones acerca de cuáles son y como intervienen determinados condicionantes (internos y externos), influyentes en el proceso de integración social de las personas solicitantes de protección internacional en España, en un entorno urbano. En segundo lugar, se aborda la realidad encontrada por este colectivo durante dicho proceso de integración social, en el contexto concreto de la ciudad de Alicante.Abstract: The arrival at a country of residence different from that of origin implies for any person, a readjustment and adaptation to the new reality, and even for society itself which receive, does not exempt of difficulties. Firstly, this article expounds the conclusions about how certain conditions intervene and witch are these (internal and external), influential in the course of social integration of the persons seeking international protection in an urban environment in Spain. Secondly, it deals with the reality found by this group during the above mentioned process of social integration, in the specific context of Alicante

Cognitive, emotional, and behavioral reactions to service failures

Given the pervasive nature of service failures and their harmful consequences, it is important to understand how customers react to them. This doctoral dissertation addresses some of the customers’ cognitive, emotional, and behavioral reactions to service failures. More specifically, it investigates customers’ causal attributions, appraisals, and perceived control as cognitive reactions, as well as a wide range of emotional (e.g., regret, anger, disappointment, etc.) and behavioral reactions (e.g., switch, complaint, negative word-of-mouth, and others). This dissertation presents three different researches within the scope of customers’ reactions to service failure. The first research introduces the temporal model of perceived control from psychology to service research and compares its explanatory power for customer emotional and behavioral reactions with the ones of the widely used causal attribution and appraisal models. Three surveys and one experiment are conducted. The results show that for some customers’ reactions (e.g., regret and switch), the temporal model of perceived control has explanatory power over and above the traditionally used causal attribution and appraisal models. This research also shows that the temporal model of perceived control may be combined with the causal attribution and appraisal models to achieve higher explanatory power. The second research investigates whether failed co-produced services lead to more internal or external causal attribution (i.e., whether the blame is attributed to the customer or the service provider) and how it affects customers’ regret, disappointment, and dissatisfaction. Two experiments are conducted. The results indicate that failed co-produced services lead to more internal attributions than failed services that were not co-produced. Failed co-produced services also lead to lower levels of disappointment and dissatisfaction without elevating customer’s regret level. The results also show that in case of causal uncertainty (i.e., when the customer is not sure about who caused the failure), customers who co-produced experience the same high level of regret of customers who have caused the failure, contradicting the literature that states that causal uncertainty leads to reduced emotional intensity. The third research investigates whether customers’ thought speed affects causal locus attribution for services failures as well as customers’ emotional and behavioral reactions. Four experiments are conducted. The results suggest that customers who think faster make more external attributions for service failures (i.e., attribute more blame to the service provider) than customers who think slower. It seems that thought speed has no effect on customers’ emotional and behavioral reactions though. According to the results, the induced differences in thought speed tend to be short-lived. Overall, these three researches offer insights into some of the things that customers think, how do they feel and act in response to service failures. Theoretical and managerial implications are discussed at the end of each research and recapitulated in the conclusions chapter

Resilience and adaptability of traditional healthcare systems: a case study of communities in two regions of Brazil

The traditional healthcare systems (THS) of communities in two different regions of Brazil were investigated through the lens of social-ecological resilience, assuming that the resilience of THS and of the communities influence each other. We analyzed what has sustained and changed in the trajectory of THS of different rural and coastal communities in Brazil during the last seven decades, focusing on the domains of social biodiversity (especially on plant diversity for medicinal use), health practices learning, and social organization. The THS analyzed refer to three rural communities in northeastern Brazil, and three Quilombola communities on the southern coast of Brazil. Data were obtained through participatory methods, interviews, and secondary sources. The main drivers affecting the THS were the (1) development of national and regional infrastructure, (2) access to public healthcare, (3) implementation of protected areas, and (4) recognition of Quilombola territories (Quilombos). The components of social biodiversity, learning, and social organization contributed to the adaptive capacity and resilience of the systems through the continuity of knowledge transmission, use of local biodiversity for healthcare, request for local specialists, recovery of cultural practices, and institutional development of local organizations and partnerships. Challenges concerning the resilience of the THS are explained by the urbanization processes, restriction of access and use of some native plants, decrease in economic dependence on local biodiversity resources, and the need to improve social capital. After assessing the factors affecting the resilience of THS, we recommend actions that could enhance social-ecological resilience in different communities and under different situations.241CONSELHO NACIONAL DE DESENVOLVIMENTO CIENTÍFICO E TECNOLÓGICO - CNPQCOORDENAÇÃO DE APERFEIÇOAMENTO DE PESSOAL DE NÍVEL SUPERIOR - CAPES309613/2015-9Sem informaçã

Rodlet cells changes in Oreochromis niloticus in response to organophosphate pesticide and their relevance as stress biomarker in teleost fishes

Rodlet cells are frequently found in teleost fishes and although their role in organisms is not completely understood. The occurrence of these cells are related to stress and may undergo changes in contaminated environments, thereby allowing their use as biomarkers. This hypothesis is tested in the present study. Thirty specimens of Oreochromis niloticus were divided into three groups, two groups were exposed to organophosphate pesticide methyl parathion at nominal concentrations of 4 mgl-1 and 8 mgl-1 and one group was kept as control. After ten days, the gills were removed for microscopic study and the number and area of the rodlet cells were analyzed and compared with a well-established method of assessing histological damages in fishes. No significant differences were found in the area of the cells, but there were significant differences in the number of rodlet cells among examined concentrations. The present study provides evidence for the use of this new biomarker in teleost fishes and discusses some of the potential confounding factors of this approach

Fortalecimiento de comprensión lectora a través de estrategias lúdico pedagógicas, con niños y niñas de 7 y 8 años del grado tercero de la institución educativa Francisco de Paula Santander

Anexos trabajo de gradoLa propuesta pedagógica tiene como propósito fortalecer la comprensión lectora, a través de estrategias lúdicas pedagógicas, ya que esta es de gran importancia porque estimula habilidades como: pensar, interpretar lecturas, imaginar, desarrollando así un nivel de educación integral, en los infantes, a partir de la lúdica ya que esta predispone a los estudiantes de forma positiva. Este proyecto de acción pedagógica se desarrolló en Santander de Quilichao con los infantes del grado tercero de la Institución Educativa Instituto Técnico Sede Francisco de Paula Santander, desde la observación participante se logró identificar que los estudiantes presentaban problemas de comprensión lectora, donde algunos no identificaban el tema central de la lectura, no seguían una secuencia, tenían dificultad para comprender la moraleja u enseñanza del cuento, en consecuencia a esto no desarrollaban bien la lectura, también se observó que las clases eran rutinarias y faltas de lúdicas, por esta razón el proyecto se basó en implementar experiencias o actividades lúdicas pedagógicas con el fin de impartirle a los estudiantes ambientes diferentes e innovadores con enseñanzas significativas en pro del fortalecimiento de la comprensión lectora. Los resultados de la propuesta surgen de la caracterización del problema y el proceso de intervención realizado en la institución educativa con los niños y niñas de grado segundo, que hizo énfasis en el fortalecimiento de la comprensión lectora a través de unas actividades llevando una secuencia didáctica acorde con estos. En conclusión, con el desarrollo de la propuesta pedagógica se aportó al fortalecimiento de la comprensión lectora, identificación de un tema central, comprensión de moralejas u enseñanzas de cuentos y seguimiento de secuencias.The purpose of the pedagogical proposal is to strengthen reading comprehension, through playful pedagogical strategies, since this is of great importance because it stimulates skills such as: thinking, interpreting readings, imagining, thus developing comprehensive education in children, from the playful since this predisposes students in a positive way. The pedagogical action project was developed in Santander de Quilichao with boys and girls from the third grade of the Francisco de Paula Santander Technical Institute Educational Institution, from the participant observation it was possible to identify that the students presented reading comprehension problems, where some did not identify the central theme of the reading, they did not follow a sequence, they had difficulty understanding the moral or teaching of the story, consequently they did not develop reading well, it was also observed that the classes were routine and lacking in play, for this reason the The project was based on the implementation of experiences or pedagogical playful activities in order to provide students with different and innovative environments with significant teachings in favor of strengthening reading comprehension. The results of the proposal arise from the characterization of the problem and the intervention process carried out in the educational institution with the boys and girls of second grade, which emphasized the strengthening of reading comprehension through activities carrying a consistent didactic sequence. with these. In conclusion, with the development of the pedagogical proposal, it contributed to the strengthening of reading comprehension, identification of a central theme, understanding of morals or teaching of stories and following sequences