Proceedings of the 1st Doctoral Consortium at the European Conference on Artificial Intelligence (DC-ECAI 2020)

1st Doctoral Consortium at the European Conference on Artificial Intelligence (DC-ECAI 2020), 29-30 August, 2020 Santiago de Compostela, SpainThe DC-ECAI 2020 provides a unique opportunity for PhD students, who are close to finishing their doctorate research, to interact with experienced researchers in the field. Senior members of the community are assigned as mentors for each group of students based on the student’s research or similarity of research interests. The DC-ECAI 2020, which is held virtually this year, allows students from all over the world to present their research and discuss their ongoing research and career plans with their mentor, to do networking with other participants, and to receive training and mentoring about career planning and career option

La influencia de la calidad del servicio logístico, la intensidad y el valor de compra omnicanal sobre la satisfacción y lealtad del consumidor

El consumidor omnicanal ya no ve al canal de compra online como una parte separada de la organización y demanda la compra y el envío del pedido desde cualquier parte. La omnicanalidad tiene su enfoque en una aproximación integral y verdadera a lo largo de toda la operación de distribución, proporcionando una respuesta continua y sin interrupciones a la experiencia del consumidor a través de todos los canales de compra disponibles (Wilding, 2013; Saghiri, 2017). Desde que la irrupción tecnológica permitió el acceso masivo de las organizaciones a los consumidores a través de múltiples canales de compra, la calidad del servicio logístico se ha formulado como un aspecto clave en la evolución de la distribución omnicanal (Murfield et al., 2017). Estos autores fueron los primeros en conceptualizar la CSL en la cadena de suministro omnicanal, donde los productos son entregados a los consumidores a través de la combinación de canales en una única transacción, evidenciando en sus conclusiones la necesidad de un mayor entendimiento en este área. Como consecuencia de los resultados de estas investigaciones y de la necesidad de profundizar en los aspectos más importantes de la CSL y su encaje en las nuevas corrientes de distribución comercial, esta tesis doctoral tiene como objetivo principal contribuir a la comprensión de la percepción del consumidor de la CSL en un entorno de compra omnicanal. Este objetivo general se concreta en dos objetivos específicos: Valorar el impacto de cada uno de los componentes individuales de la CSL (disponibilidad, puntualidad, estado y devolución del producto) sobre la satisfacción y lealtad del consumidor. Valorar el efecto que sobre la percepción del consumidor tiene el grado de integración de los canales de compra y su relación con el valor de compra, la satisfacción y la lealtad. El presente trabajo añade valor a la literatura académica precedente ya que ahonda en la corriente investigadora de la calidad del servicio al analizar tres escenarios de compra omnicanal: (1) la compra online y envío a domicilio del producto, (2) la compra online y la recogida en la tienda física y (3) la compra en la tienda física y envío a domicilio, buscando una comprensión más profunda de las causas de la satisfacción y lealtad del consumidor. Por otro lado, se pone en consideración un componente no contemplado en anteriores investigaciones, la devolución del pedido realizado, y que a nuestro entender puede ser importante en las relaciones que queremos analizar. Para alcanzar los objetivos se ha realizado una revisión exhaustiva de la literatura de canales distribución y calidad del servicio logístico para formar un marco teórico robusto que permitiera plantear un modelo a contrastar. Así mismo se llevó a cabo un estudio cualitativo que aportó los indicios suficientes para construir un modelo que reflejara las relaciones a estudiar. Una vez realizado el mencionado estudio, se llevó a cabo una investigación de corte cuantitativo de cuyos resultados se extrajeron conclusiones interesantes y novedosas tanto para la evolución del ámbito de investigación cómo para la gestión de empresas con sistemas de distribución omnicanal.The present thesis is a research that analyzes the effects of the components of the logistics service quality on the costumer's satisfaction and loyalty. On the other hand, the study evaluates the effects of the intensity and omnichannel purchase value on the costumer's satisfaction and loyalty. In order to reach the mentioned scope, we developed a theoretical framework and an investigation using a mixed methodology of qualitative and quantitative analysis. Thus, a model of relationships that are tested throughout the study. The results and conclusions of this thesis contributes to the academic literature of logistics service quality and marketing channels bringing light to the new omnichannel paradigm

Contemporary Research on Management and Business

This book contains 74 selected papers presented at the 5th International Seminar of Contemporary Research on Business and Management (ISCRBM 2021), which was organized by the Alliance of Indonesian Master of Management Program (APMMI) and held in Jakarta, Indonesia on 18 December 2021. This online conference was hosted by the Master of Management Program of Indonesia University. This year, ISCRBM focused on research related to driving sustainable business through innovation. Business has had to deal with the Covid-19 pandemic, so a new approach towards managing business to survive competition is indispensable. Innovation is the key for all organizations in surviving in the new normal and beyond. The Seminar aimed to provide a forum for leading scholars, academics, researchers, and practitioners in the business and management area to reflect on the issues, challenges and opportunities, and to share the latest innovative research and best practices. This seminar brought together participants to exchange ideas on the future development of management disciplines: human resource, marketing, operation, finance, strategic management and entrepreneurship

ICSEA 2021: the sixteenth international conference on software engineering advances

The Sixteenth International Conference on Software Engineering Advances (ICSEA 2021), held on October 3 - 7, 2021 in Barcelona, Spain, continued a series of events covering a broad spectrum of software-related topics. The conference covered fundamentals on designing, implementing, testing, validating and maintaining various kinds of software. The tracks treated the topics from theory to practice, in terms of methodologies, design, implementation, testing, use cases, tools, and lessons learnt. The conference topics covered classical and advanced methodologies, open source, agile software, as well as software deployment and software economics and education. The conference had the following tracks: Advances in fundamentals for software development Advanced mechanisms for software development Advanced design tools for developing software Software engineering for service computing (SOA and Cloud) Advanced facilities for accessing software Software performance Software security, privacy, safeness Advances in software testing Specialized software advanced applications Web Accessibility Open source software Agile and Lean approaches in software engineering Software deployment and maintenance Software engineering techniques, metrics, and formalisms Software economics, adoption, and education Business technology Improving productivity in research on software engineering Trends and achievements Similar to the previous edition, this event continued to be very competitive in its selection process and very well perceived by the international software engineering community. As such, it is attracting excellent contributions and active participation from all over the world. We were very pleased to receive a large amount of top quality contributions. We take here the opportunity to warmly thank all the members of the ICSEA 2021 technical program committee as well as the numerous reviewers. The creation of such a broad and high quality conference program would not have been possible without their involvement. We also kindly thank all the authors that dedicated much of their time and efforts to contribute to the ICSEA 2021. We truly believe that thanks to all these efforts, the final conference program consists of top quality contributions. This event could also not have been a reality without the support of many individuals, organizations and sponsors. We also gratefully thank the members of the ICSEA 2021 organizing committee for their help in handling the logistics and for their work that is making this professional meeting a success. We hope the ICSEA 2021 was a successful international forum for the exchange of ideas and results between academia and industry and to promote further progress in software engineering research