Using the affect grid to measure emotions in software requirements engineering

Computer systems are designed and used by humans. And human being is characterized, among other things, by emotions. Giving this fact, the process of designing and developing computer systems is, like any other facet in our lives, driven by emotions. Requirements engineering is one of the main phases in software development. In Requirements engineering, several tasks include acceptance and negotiation activities in which the emotional factor represents a key role. This paper presents a study based on the application of affect grid by Russell in requirements engineering main stakeholders: developers and users. Results show that high arousal and low pleasure levels in the process are predictors of conflictive requirements.Publicad

Consequences of Unhappiness While Developing Software

The growing literature on affect among software developers mostly reports on the linkage between happiness, software quality, and developer productivity. Understanding the positive side of happiness -- positive emotions and moods -- is an attractive and important endeavor. Scholars in industrial and organizational psychology have suggested that also studying the negative side -- unhappiness -- could lead to cost-effective ways of enhancing working conditions, job performance, and to limiting the occurrence of psychological disorders. Our comprehension of the consequences of (un)happiness among developers is still too shallow, and is mainly expressed in terms of development productivity and software quality. In this paper, we attempt to uncover the experienced consequences of unhappiness among software developers. Using qualitative data analysis of the responses given by 181 questionnaire participants, we identified 49 consequences of unhappiness while doing software development. We found detrimental consequences on developers' mental well-being, the software development process, and the produced artifacts. Our classification scheme, available as open data, will spawn new happiness research opportunities of cause-effect type, and it can act as a guideline for practitioners for identifying damaging effects of unhappiness and for fostering happiness on the job.Comment: 6 pages. To be presented at the Second International Workshop on Emotion Awareness in Software Engineering, colocated with the 39th International Conference on Software Engineering (ICSE'17). Extended version of arXiv:1701.02952v2 [cs.SE

Estudio de Internacionalización a América Latina de un Software basado en la nube

El paper a presentar enfoca la importancia de integración entre diferentes sistemas y la percepción del éxito de internacionalización de un software. Los sistemas informáticos son diseñados y utilizados por los seres humanos como lo enfoca el estudio ?Using the Affect Grid to Measure Emotions in Software Requirements Engineering? [1]. Diferentes estudios han demostrado que es de suma importante tener en cuenta que el integrar diferentes sistemas no conlleva al éxito total, se puede tener una perspectiva del éxito, pero no llegar a lograrlo. El conocimiento de múltiples fuentes y el desarrollo eficiente de un proyecto supone tiempo y coste convirtiéndose en un modelo a seguir; para la internacionalización del software a presentar se harán estimaciones donde el estudio será enfocado principalmente entre dos tipos de cambios regulatorios y técnicas que impliquen un desarrollo eficiente del proyecto llevando a cabo una dinámica de sistemas; Jay W. Forrester insiste que los modelos deben formar parte de un proceso de comunicación más persuasivo y que el tiempo para explotar la naturaleza dinámica de los sistemas sociales deben utilizar el conocimiento resultante para mejorar las instrucciones y las economías [2]. MiFID II y Dodd-Frank Act son los nombres de los cambios regulatorios que acelerarán el crecimiento de un mercado global millonario en la grabación de comunicaciones [3]. Estas regulaciones tienen una influencia directa sobre Europa y Norteamérica, extendiéndose a casi todo el sector financiero de forma global. Con ellas, el sector financiero se encuentra en la obligación de grabar todas las comunicaciones relacionadas con operaciones financieras. Se espera que el mercado crezca a un 22,02% de tasa anual compuesta de crecimiento (CAGR), alcanzando los $3.040 millones [4]. Dentro de este mercado, la empresa a estudiar permite grabar y cifrar conversaciones de teléfonos fijos, móviles, correos electrónicos, faxes y SMS, entre otros. Se ha seleccionado para el estudio LATAM, por estrategia corporativa del modelo de empresa a crear. Se ha estudiado para este modelo cuentas variables económicas de crecimiento del PIB real, PIB per cápita, entre otros indicadores como riesgo país o doing business. El resultado ponderado unido al tamaño de mercado de telefonía muestra que los países con mayor potencial a estudiar sean México y Brasil, representando el 53% del total de mercado Latinoamericano. La relación financiera entre México, Europa y Estados Unidos unido a la Ley Federal de Telecomunicaciones y Radiodifusión que obliga a las operadoras a grabar las llamadas de teléfono y guardar los registros durante 5 años hacen que sea México el país seleccionado para la internacionalización de la empresa. Se busca que el método de entrada sea por venta directa, logrando mantener un control tecnológico del producto y evitando un riesgo en copia de la tecnología. Es clave controlar los costes y que sean principalmente variables, de tal forma que se pueda mejorar el payback a menos de dos años, reduciendo el riesgo propio de las soluciones tecnológicas a quedar obsoletas.    Este modelo tiene como sector objetivo Banking, financial, Service & Insurance (BFSI), centrando la estrategia de marketing en la promoción por marketing digital y participación como visitantes profesionales anualmente en la Convención de la Asociación de Bancos de México y en la Convención de Aseguradores

Аналіз ризиків проекту за допомогою текстового інтелектуального аналізу даних коментарів у системі управління проектами JIRA

During the study, a methodology was developed, and a software product was developed for project risk assessment based on developer communications, as well as the results of the program work on the data of the real project CASSANDRA of Apache Software Foundation. The methodology is implemented based on already well-known algorithms for determining the emotional components in the text of the VAD and matrix methods for project risk analysis using their developments that allow combining these different approaches. Obtaining the names of potential risks is performed using the model of constructing the LDA themes. The results allow us to determine the importance of the task by the communications and rank them in the middle of the project by the importance and need for additional attention that will allow project managers to understand and solve problems more quickly in the context of the product

Strategi Peningkatan Mutu Layanan Kolaborasi Jaringan Transport Telekomunikasi di Indonesia

The study aims to analyze the factors that can improve service quality and formulate a strategy for improving the collaboration of telecommunication transportation network services at telecommunication companies in Indonesia. The method used in this study is an exploratory analysis based on the Information Technology Service Management (ITSM) framework and analysis of internal and external conditions as well as Analytical Hierarchy Process (AHP) calculations. Factors that can improve service quality are strategy, design, transition, operation, and Continual Service Improvement (CSI), while the preparation of service quality improvement strategies is accelerating the implementation of transport network roadmaps, developing resilience systems, forming agile teams and improving business processes. The results of the research can be used as a strategic proposal for improving the quality of transport network services in telecommunications companies

A discussion on the Role of People in Global Software Development.

Literature is producing a considerable amount of papers which focus on the risks, challenges and solutions of global software development (GSD). However, the influence of human factors on the success of GSD projects requires further study. The aim of our paper is twofold. First, to identify the challenges related to the human factors in GSD and, second, to propose the solution(s), which could help in solving or reducing the overall impact of these challenges. The main conclusions of this research can be valuable to organizations that are willing to achieve the quality objectives regarding GSD projects

Relación entre estados de ánimo y rendimiento en voleibol masculino de alto nivel

This paper presents an ex post facto study. The aim was to analyse the relationship between pre-competition mood states and sports performance in a team of twelve male players from the under 20 category during the Brazil 2011 World Volleyball Championship. The Profile of Mood States (POMS) was used to measure mood, while sports performance was measured using two instruments: on the one hand, a scale for the coach's perception of his players' sports performance and, on the other, Data Volley System software. The data was analysed using descriptive and non-parametric inferential statistics. The participants showed a high drive, moderate stress, and low anger, with minimal fatigue and depression. The paper outlines significant relationships among the variables under analysis. It is noted that when the team lost a match, thus losing out on the chance to win a medal, the players' moods changed: they felt less stressed and their drive fell, while their sense of depression and fatigue rose.El presente estudio, valiéndose de un diseño ex post facto retrospectivo, analizó la relación entre los estados de ánimo precompetitivos y el rendimiento deportivo de un equipo de doce jugadores de voleibol durante el campeonato del mundo de Brasil-2011, categoría masculina sub-20. Para la medición de los estados de ánimo se utilizó el instrumento Profile of Moods States (POMS). La medición del rendimiento deportivo se llevó a cabo a partir de dos instrumentos: por una parte, una escala de valoración o percepción de los entrenadores a propósito del rendimiento de sus jugadores y, por otra, el software Data Voley System. Se procedió con estadística descriptiva y estadística inferencial no paramétrica. Los participantes mostraron un perfil anímico de alto vigor, moderada tensión, baja cólera, y mínima fatiga y depresión. Se detalla la relación entre las variables estudiadas y se discute cómo el hecho de perder un partido que tuvo como consecuencia la exclusión del equipo a la opción de ganar medalla, influyó hacia una menor tensión y vigor de los jugadores, a la vez que aumentó la depresión y la fatiga.O presente estudo, utilizando um delineamento ex post facto retrospectivo, analisou a relação entre os estados de humor pré-competitivos e o rendimento desportivo de uma equipa de doze jogadores de voleibol durante o Campeonato do Mundo Brasil 2011, escalão sub-20 masculino. Para avaliação dos estados de humor foi utilizado o Profile of Moods States (POMS). A avaliação do rendimento desportivo foi levado a cabo através de dois instrumentos: um primeiro, uma escala de avaliação ou percepção dos treinadores a propósito do rendimento dos seus jogadores, e outro, o software Data Voley System. Procedeu-se a uma análise estatística descritiva e inferencial não paramétrica. Os participantes revelaram um perfil de alto vigor, moderada tensão, baixa cólera, fadiga e depressão mínimas. Explana-se a relação entre as variáveis estudadas e discute-se como o facto da derrota num jogo que teve como consequência a exclusão da equipa da luta pela medalha, influenciou uma menor tensão e vigor dos jogadores, aumentando por sua vez a depressão e fadiga nos mesmos

Analyzing how emotion awareness influences students' motivation, engagement, self-regulation and learning outcome

Starting from Volume 17 Issue 4, all published articles of the Journal of Educational Technology & Society are available under Creative Commons CC-BY-ND-NC 3.0 license.Considering social and emotional competence in learning, emotion awareness aims to detect the emotions that students show during their learning interactions and make these emotions explicit to them. Being aware of their emotions, students become more conscious of their situation, what may prompt them to behavioral change. The main goal of this work is to analyze the effects of emotion awareness, supported by specific teaching strategies, on students’ motivation, engagement, self-regulation and learning outcome in long-term blended collaborative learning practices. A bilateral goal also involves an initial study that explores the way emotion awareness affects teacher’s attitude and feedback as well as the competencies that teachers need to have in order to achieve a positive change on students’ affective and cognitive state. To this end a quasi-experimental study was designed with high school students. The results of this study show that when students are aware of their emotions and guided by specific teaching strategies, their learning performance improves in relation to their motivation, engagement and self-regulation. Likewise, when teachers are conscious of students’ emotional state their attitude and feedback become more effective and timely.Peer ReviewedPostprint (published version

A DISCUSSION ON THE ROLE OF PEOPLE IN GLOBAL SOFTWARE DEVELOPMENT

Preliminary notes Literature is producing a considerable amount of papers which focus on the risks, challenges and solutions of global software development (GSD). However, the influence of human factors on the success of GSD projects requires further study. The aim of our paper is twofold. First, to identify the challenges related to the human factors in GSD and, second, to propose the solution(s), which could help in solving or reducing the overall impact of these challenges. The main conclusions of this research can be valuable to organizations that are willing to achieve the quality objectives regarding GSD projects. Keywords: global software development, people management, software industry, People CMM Rasprava o ulozi ljudi u globalnom razvoju softvera Prethodno priopćenje U literaturi se može naći priličan broj radova koji se bave rizicima, izazovima i rješenjima za globalni razvoj softvera (GSD). Međutim, utjecaj ljudskog faktora na uspjeh projekata o globalnom razvoju softvera zahtijeva dodatno istraživanje. Ovaj rad ima dvojak cilj. Prvo, identificirati izazove povezane s ljudskim faktorima u GSD i, drugo, predložiti rješenje (rješenja) koje bi moglo pomoći u rješavanju ili reduciranju cjelokupnog djelovanja tih izazova. Glavni zaključci ovog istraživanja mogli bi biti važni organizacijama koje žele postići kvalitetne rezultate projekata koji se bave globalnim razvojem softvera. Ključne riječi: globalni razvoj softvera, upravljanje ljudima, softverska industrija, People CMM (People Capability Maturity Model -Model osposobljavanja ljudi