Critiquing-based Modeling of Subjective Preferences

Funding Information: This work has been supported by Helsinki Institute for Information Technology HIIT. Publisher Copyright: © 2022 ACM.Applications designed for entertainment and other non-instrumental purposes are challenging to optimize because the relationships between system parameters and user experience can be unclear. Ideally, we would crowdsource these design questions, but existing approaches are geared towards evaluation or ranking discrete choices and not for optimizing over continuous parameter spaces. In addition, users are accustomed to informally expressing opinions about experiences as critiques (e.g. it's too cold, too spicy, too big), rather than giving precise feedback as an optimization algorithm would require. Unfortunately, it can be difficult to analyze qualitative feedback, especially in the context of quantitative modeling. In this article, we present collective criticism, a critiquing-based approach for modeling relationships between system parameters and subjective preferences. We transform critiques, such as "it was too easy/too challenging", into censored intervals and analyze them using interval regression. Collective criticism has several advantages over other approaches: "too much/too little"-style feedback is intuitive for users and allows us to build predictive models for the optimal parameterization of the variables being critiqued. We present two studies where we model: These studies demonstrate the flexibility of our approach, and show that it produces robust results that are straightforward to interpret and inline with users' stated preferences.Peer reviewe

Evaluating Conversational Recommender Systems: A Landscape of Research

Conversational recommender systems aim to interactively support online users in their information search and decision-making processes in an intuitive way. With the latest advances in voice-controlled devices, natural language processing, and AI in general, such systems received increased attention in recent years. Technically, conversational recommenders are usually complex multi-component applications and often consist of multiple machine learning models and a natural language user interface. Evaluating such a complex system in a holistic way can therefore be challenging, as it requires (i) the assessment of the quality of the different learning components, and (ii) the quality perception of the system as a whole by users. Thus, a mixed methods approach is often required, which may combine objective (computational) and subjective (perception-oriented) evaluation techniques. In this paper, we review common evaluation approaches for conversational recommender systems, identify possible limitations, and outline future directions towards more holistic evaluation practices

Tidying Up the Conversational Recommender Systems' Biases

The growing popularity of language models has sparked interest in conversational recommender systems (CRS) within both industry and research circles. However, concerns regarding biases in these systems have emerged. While individual components of CRS have been subject to bias studies, a literature gap remains in understanding specific biases unique to CRS and how these biases may be amplified or reduced when integrated into complex CRS models. In this paper, we provide a concise review of biases in CRS by surveying recent literature. We examine the presence of biases throughout the system's pipeline and consider the challenges that arise from combining multiple models. Our study investigates biases in classic recommender systems and their relevance to CRS. Moreover, we address specific biases in CRS, considering variations with and without natural language understanding capabilities, along with biases related to dialogue systems and language models. Through our findings, we highlight the necessity of adopting a holistic perspective when dealing with biases in complex CRS models

Chain-based recommendations

Recommender systems are discovery tools. Typically, they infer a user's preferences from her behaviour and make personalized suggestions. They are one response to the overwhelming choices that the Web affords its users. Recent studies have shown that a user of a recommender system is more likely to be satisfied by the recommendations if the system provides explanations that allow the user to understand their rationale, and if the system allows the user to provide feedback on the recommendations to improve the next round of recommendations so that they take account of the user's ephemeral needs. The goal of this dissertation is to introduce a new recommendation framework that offers a better user experience, while giving quality recommendations. It works on content-based principles and addresses both the issues identified in the previous paragraph, i.e.\ explanations and recommendation feedback. We instantiate our framework to produce two recommendation engines, each focusing on one of the themes: (i) the role of explanations in producing recommendations, and (ii) helping users to articulate their ephemeral needs. For the first theme, we show how to unify recommendation and explanation to a greater degree than has been achieved hitherto. This results in an approach that enables the system to find relevant recommendations with explanations that have a high degree of both fidelity and interpretability. For the second theme, we show how to allow users to steer the recommendation process using a conversational recommender system. Our approach allows the user to reveal her short-term preferences and have them taken into account by the system and thus assists her in making a good decision efficiently. Early work on conversational recommender systems considers the case where the candidate items have structured descriptions (e.g.\ sets of attribute-value pairs). Our new approach works in the case where items have unstructured descriptions (e.g.\ sets of genres or tags). For each of the two themes, we describe the problem settings, the state-of-the-art, our system design and our experiment design. We evaluate each system using both offline analyses as well as user trials in a movie recommendation domain. We find that the proposed systems provide relevant recommendations that also have a high degree of serendipity, low popularity-bias and high diversity

Information and Communication Technologies in Tourism 2022

This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research

Information and Communication Technologies in Tourism 2022

This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research