Using the memoline to capture changes in user experience over time with children

In this paper, we focus on the MemoLine as a retrospective tool for capturing changes in user experience over time with children, which has had little attention from the Child Computer Interaction community. To investigate the appropriateness of the MemoLine, two studies were performed. In the first study, 16 children aged 7 to 12 were instructed to use the MemoLine at home to reflect on their 4 month experience with a music game. The second study took place in a school context, with 32 children aged 10 to 11 who used MemoLine to report on their 3 month experience with an educational game. The results suggested that children along the age spectrum of 7 to 12 were able to complete the MemoLine Instruments. In the two different contexts children were able to recall experiences relating to the game and provide data that would be useful for developers to understand how and why their experiences changed over time. Finally, the results showed that the procedural choices for the data gathering could be adjusted to a home and school context. Based on the insights from the case studies, best practices are defined to facilitate the use and further development of the method

The impact of persuasive technology on user emotional experience and user experience over time

Experience is key in deciding whether or not to adopt a system such as persuasive technology, which aims to persuade people to take up a targeted attitude or behavior. Thousands of persuasive technologies have been developed for commercial and academic uses; however, many studies on experience have mainly been conducted on products and none have focused on studying experience in the context of persuasive technologies. Therefore, this study aims to investigate emotional experience and user experience when using persuasive technology. Twenty-five participants comprising university staffs and students were given 6 weeks to use two different persuasive web applications-one on health and the other on environmental issues. A pre-post interaction approach was carried out to analyze the participants' emotional experiences; Positive and Negative Affect Schedule (PANAS) instruments and questionnaires were used to assess user experience based on the pragmatic, hedonic, and appeal quality of the web applications. From 20 PANAS emotions, only six emotions were found to have significant impact. Although a significant change happened in user experience perceptions from the pre-interaction to post-interaction stages, no significant change happened in user emotional experience. The findings imply that the changes in user experience perceptions over time may contribute towards altering persuasion, whether by increasing or reducing persuasion via persuasive technology. As a result, this study contributes new information to the theory of designing persuasive technology such that more concern is put on the hedonic quality and appealingness of a system for greater user experience and an emotionally impactful and successful persuasio

Toward a Real Simple Taxonomy: Bridging Learners and Content to Create New Value at LearnPhilanthropy

LearnPhilanthropy is bringing together the wealth of research, resources and ideas on good practice from sources across the sector: Imagine a farmer's market providing fresh products from a variety of producers, all in one place, as well as a gathering place where practitioners of all kinds can come together to exchange "recipes" and learning perspectives. A general purpose taxonomy is needed to help make these resources more widely accessible. Yet we've found that a general-purpose taxonomy on grantmaker learning just plain doesn't exist. Our research to date -- conducted in partnership with our Planning Committee, Content Partners, workgroup members and others in the field -- has turned up taxonomies mostly for specific audiences or grantmaker types.For this reason, LearnPhilanthropy developed a general-purpose taxonomy, with an iterative and highly collaborative approach -- more user-generated folksonomy than the traditionally hierarchical taxonomy -- and broad review at each iteration stage. We see this Real Simple Taxonomy as a living document, and encourage ongoing co-creation and co-ownership within the LearnPhilanthropy community

The Hankie Probe: A Materialistic Approach to Mobile UX Research

Mobile user experience (UX) research can benefit from unexplored opportunities from theory and practice. Contemporary sociology has developed sophisticated understandings of mobilities that can expand the scope of mobile HCI research. At the same time, we need to extend the scope of mobile experience beyond its current main foci on the portable device and moments of experience. We report the interim results of exploratory pilot studies of a fabric based probe that has been developed to extend the scope of mobile experience research both theoretically and in the range of insights that can be collected in mobile user studies. We report our initial experiences with a 'hankie' (handkerchief) probe that aims to gather rich usage and experience insights for early stages of design

The Contemporary Understanding of User Experience in Practice

User Experience (UX) has been a buzzword in agile literature in recent years. However, often UX remains as a vague concept and it may be hard to understand the very nature of it in the context of agile software development. This paper explores the multifaceted UX literature, emphasizes the multi-dimensional nature of the concept and organizes the current state-of-the-art knowledge. As a starting point to better understand the contemporary meaning of UX assigned by practitioners, we selected four UX blogs and performed an analysis using a framework derived from the literature review. The preliminary results show that the practitioners more often focus on interaction between product and user and view UX from design perspective predominantly. While the economical perspective receives little attention in literature, it is evident in practitioners writings. Our study opens up a promising line of request of the contemporary meaning of UX in practice.Comment: 8 pages, 1 figure, 3 table

Linking an integrated framework with appropriate methods for measuring QoE

Quality of Experience (QoE) has recently gained recognition for being an important determinant of the success of new technologies. Despite the growing interest in QoE, research into this area is still fragmented. Similar - but separate - efforts are being carried out in technical as well as user oriented research domains, which are rarely communicating with each other. In this paper, we take a multidisciplinary approach and review both user oriented and technical definitions on Quality of Experience (including the related concept of User Experience). We propose a detailed and comprehensive framework that integrates both perspectives. Finally, we take a first step at linking methods for measuring QoE with this framework

Nurses' and community support workers' experience of telehealth: A longitudinal case study

Copyright © 2014 Sharma and Clarke; licensee BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.This article has been made available through the Brunel Open Access Publishing Fund.Background - Introduction of telehealth into the healthcare setting has been recognised as a service that might be experienced as disruptive. This paper explores how this disruption is experienced. Methods - In a longitudinal qualitative study, we conducted focus group discussions prior to and semi structured interviews post introduction of a telehealth service in Nottingham, U.K. with the community matrons, congestive heart failure nurses, chronic obstructive pulmonary disease nurses and community support workers that would be involved in order to elicit their preconceptions and reactions to the implementation. Results - Users experienced disruption due to the implementation of telehealth as threatening. Three main factors add to the experience of threat and affect the decision to use the technology: change in clinical routines and increased workload; change in interactions with patients and fundamentals of face-to-face nursing work; and change in skills required with marginalisation of clinical expertise. Conclusion - Since the introduction of telehealth can be experienced as threatening, managers and service providers should aim at minimising the disruption caused by taking the above factors on board. This can be achieved by employing simple yet effective measures such as: providing timely, appropriate and context specific training; provision of adequate technical support; and procedures that allow a balance between the use of telehealth and personal visit by nurses delivering care to their patients

Validation of the Italian version of the Patient Reported Experience Measures for intermediate care services

Background: Intermediate care (IC) services are a key component of integrated care for elderly people, providing a link between hospital and home through provision of rehabilitation and health and social care. The Patient Reported Experience Measures (PREMs) are designed to measure user experience of care in IC settings. Objective: To examine the feasibility and the scaling properties of the Italian version of PREMs questionnaires for use in IC services. Methods: A cross-sectional survey was conducted on consecutive users of 1 home-based and 4 bed-based IC services in Emilia-Romagna (Italy). The main outcome measure was the PREMs questionnaire results. PREMs for each home- and bed-based IC services were translated, back-translated, and adapted through consensus among the members of the advisory board and pilot testing of face validity in 15 patients. A total of 199 questionnaires were returned from users of bed-based services and 185 were returned by mail from users of home-based services. The return rates and responses were examined. Mokken analysis was used to examine the scaling properties of the PREMs. Results: Analysis performed on the bed-based PREMs (N=154) revealed that 13 items measured the same construct and formed a moderate-strength scale (Loevinger H=0.488) with good reliability (Cronbach’s alpha =0.843). Analysis of home-based PREMs (N=134 records) revealed that 15 items constituted a strong scale (Loevinger H=0.543) with good reliability (Cronbach’s alpha =0.875). Conclusion: The Italian versions of the bed- and home-based IC-PREMs questionnaires proved to be valid and reliable tools to assess patients’ experience of care. Future plans include monitoring user experience over time in the same facilities and in other Italian IC settings for between-service benchmarking