Assessing the impact of affective feedback on end-user security awareness

A lack of awareness regarding online security behaviour can leave users and their devices vulnerable to compromise. This paper highlights potential areas where users may fall victim to online attacks, and reviews existing tools developed to raise users’ awareness of security behaviour. An ongoing research project is described, which provides a combined monitoring solution and affective feedback system, designed to provide affective feedback on automatic detection of risky security behaviour within a web browser. Results gained from the research conclude an affective feedback mechanism in a browser-based environment, can promote general awareness of online security

Security awareness and affective feedback:categorical behaviour vs. reported behaviour

A lack of awareness surrounding secure online behaviour can lead to end-users, and their personal details becoming vulnerable to compromise. This paper describes an ongoing research project in the field of usable security, examining the relationship between end-user-security behaviour, and the use of affective feedback to educate end-users. Part of the aforementioned research project considers the link between categorical information users reveal about themselves online, and the information users believe, or report that they have revealed online. The experimental results confirm a disparity between information revealed, and what users think they have revealed, highlighting a deficit in security awareness. Results gained in relation to the affective feedback delivered are mixed, indicating limited short-term impact. Future work seeks to perform a long-term study, with the view that positive behavioural changes may be reflected in the results as end-users become more knowledgeable about security awareness

Human Factors Standards and the Hard Human Factor Problems: Observations on Medical Usability Standards

With increasing variety and sophistication of computer-based medical devices, and more diverse users and use environments, usability is essential, especially to ensure safety. Usability standards and guidelines play an important role. We reviewed several, focusing on the IEC 62366 and 60601 sets. It is plausible that these standards have reduced risks for patients, but we raise concerns regarding: (1) complex design trade-offs that are not addressed, (2) a focus on user interface design (e.g., making alarms audible) to the detriment of other human factors (e.g., ensuring users actually act upon alarms they hear), and (3) some definitions and scope restrictions that may create “blind spots”. We highlight potential related risks, e.g. that clear directives on “easier to understand” risks, though useful, may preclude mitigating other, more “difficult” ones; but ask to what extent these negative effects can be avoided by standard writers, given objective constraints. Our critique is motivated by current research and incident reports, and considers standards from other domains and countries. It is meant to highlight problems, relevant to designers, standards committees, and human factors researchers, and to trigger discussion about the potential and limits of standards

Are we predisposed to behave securely? Influence of risk disposition on individual security behaviors

Employees continue to be the weak link in organizational security management and efforts to improve the security of employee behaviors have not been as effective as hoped. Researchers contend that security-related decision making is primarily based on risk perception. There is also a belief that, if changed, this could improve security-related compliance. The extant research has primarily focused on applying theories that assume rational decision making e.g. protection motivation and deterrence theories. This work presumes we can influence employees towards compliance with information security policies and by means of fear appeals and threatened sanctions. However, it is now becoming clear that security-related decision making is complex and nuanced, not a simple carrot- and stick-related situation. Dispositional and situational factors interact and interplay to influence security decisions. In this paper, we present a model that positions psychological disposition of individuals in terms of risk tolerance vs. risk aversion and proposes research to explore how this factor influences security behaviors. We propose a model that acknowledges the impact of employees' individual dispositional risk propensity as well as their situational risk perceptions on security-related decisions. It is crucial to understand this decision-making phenomenon as a foundation for designing effective interventions to reduce such risk taking. We conclude by offering suggestions for further research.</p

Risk homeostasis in information security:challenges in confirming existence and verifying impact

The central premise behind risk homeostasis theory is that humans adapt their behaviors, based on external factors, to align with a personal risk tolerance level. In essence, this means that the safer or more secure they feel, the more likely it is that they will behave in a risky manner. If this effect exists, it serves to restrict the ability of risk mitigation techniques to effect improvements.The concept is hotly debated in the safety area. Some authors agree that the effect exists, but also point out that it is poorly understood and unreliably predicted. Other re-searchers consider the entire concept fallacious. It is important to gain clarity about whether the effect exists, and to gauge its impact if such evidence can indeed be found.In this paper we consider risk homeostasis in the context of information security. Similar to the safety area, information security could well be impaired if a risk homeostasis effect neutralizes the potential benefits of risk mitigation measures. If the risk homeostasis effect does indeed exist and does impact risk-related behaviors, people will simply elevate risky behaviors in response to feeling less vulnerable due to following security procedures and using protective technologies.Here we discuss, in particular, the challenges we face in confirming the existence and impact of the risk homeostasis effect in information security, especially in an era of ethical research practice

How to make privacy policies both GDPR-compliant and usable

It is important for organisations to ensure that their privacy policies are General Data Protection Regulation (GDPR) compliant, and this has to be done by the May 2018 deadline. However, it is also important for these policies to be designed with the needs of the human recipient in mind. We carried out an investigation to find out how best to achieve this.We commenced by synthesising the GDPR requirements into a checklist-type format. We then derived a list of usability design guidelines for privacy notifications from the research literature. We augmented the recommendations with other findings reported in the research literature, in order to confirm the guidelines. We conclude by providing a usable and GDPR-compliant privacy policy template for the benefit of policy writers

On-line privacy behavior: using user interfaces for salient factors

The problem of privacy in social networks is well documented within literature; users have privacy concerns however, they consistently disclose their sensitive information and leave it open to unintended third parties. While numerous causes of poor behaviour have been suggested by research the role of the User Interface (UI) and the system itself is underexplored. The field of Persuasive Technology would suggest that Social Network Systems persuade users to deviate from their normal or habitual behaviour. This paper makes the case that the UI can be used as the basis for user empowerment by informing them of their privacy at the point of interaction and reminding them of their privacy needs. The Theory of Planned Behaviour is introduced as a potential theoretical foundation for exploring the psychology behind privacy behaviour as it describes the salient factors that influence intention and action. Based on these factors of personal attitude, subjective norms and perceived control, a series of UIs are presented and implemented in controlled experiments examining their effect on personal information disclosure. This is combined with observations and interviews with the participants. Results from this initial, pilot experiment suggest groups with privacy salient information embedded exhibit less disclosure than the control group. This work reviews this approach as a method for exploring privacy behaviour and proposes further work required