Designing Chatbots for Crises: A Case Study Contrasting Potential and Reality

Chatbots are becoming ubiquitous technologies, and their popularity and adoption are rapidly spreading. The potential of chatbots in engaging people with digital services is fully recognised. However, the reputation of this technology with regards to usefulness and real impact remains rather questionable. Studies that evaluate how people perceive and utilise chatbots are generally lacking. During the last Kenyan elections, we deployed a chatbot on Facebook Messenger to help people submit reports of violence and misconduct experienced in the polling stations. Even though the chatbot was visited by more than 3,000 times, there was a clear mismatch between the users’ perception of the technology and its design. In this paper, we analyse the user interactions and content generated through this application and discuss the challenges and directions for designing more effective chatbots

An exploratory study to design an adaptive hypermedia system for online-advertisement

The revolutionary world of the World Wide Web has created an open space for a multitude of fields to develop and propagate. One of these major fields is advertisement. Online advertisement has become one of the main activities conducted on the web, heavily supported by the industry. Importantly, it is one of the main contributors to any businesses’ income. However, consumers usually ignore the great majority of adverts online. This research paper studies the field of online advertisement, by conducting an exploratory study to understand end users’ needs for targeted online advertisement using adaptive hypermedia techniques. Additionally, we explore social networks, one of the booming phenomena of the web, to enhance the appropriateness of the advertising to the users. The main current outcome of this research is that end users are interested in personalised advertisement that tackles their needs and that they believe that the use of social networks and social actions help in the contextualisation of advertisement

The role of E-portfolios in higher education: their perceived value and potential to assist undergraduate computing students

Whilst not a new concept, ePortfolios embrace the interactive nature of Web 2.0 technology and are beginning to show signs of bringing about a new pedagogy in education. The wide range of commercial and open source ePortfolio and associated tools currently available allows students to maintain an online repository of digital artefacts. These tools can facilitate reflective, collaborative and lifelong learning, and allow students to showcase skills, knowledge and understanding. A key benefit identified in the literature is the ability to create a personalised and reflective learning experience. Previous research has shown that the lack of competent and effective use of ePortfolios and the inability of students fully to recognise the benefits to them as learners, are hindering their widespread use. This paper focuses on a small pilot research project, which seeks to identify the Web 2.0 tools that students following undergraduate awards in technology subjects across various levels at the authors’ institution are currently using. It investigates the extent to which students keep a digital record of their learning and how they perceive ePortfolios as a learning tool. The students were surveyed by questionnaire providing quantitative data. Qualitative information was also gained by interviewing a smaller group of those students individually to ascertain whether they were able to identify the value of an ePortfolio and how they might envisage using one in their learning. The outcome of this initial study has helped to determine whether an ePortfolio application was worthy of further development and trialling as a subsequent project

An evaluation of initiatives implemented to support undergraduate students’ transition into Higher Education at one post-1992 university

Supporting students in the transition to Higher Education is crucial to improving retention. Set in a post-1992 university, admitting a high proportion of students from a widening participation background, this paper analyses first year undergraduate students’ experience of their transition and, in particular, the initiatives implemented to support them. Through questionnaires and focus groups with students and interviews with course leaders, the study identifies the importance of pre-entry and first year engagement in helping students make proactive decisions, develop realistic expectations and integrate both socially and academically. A number of initiatives were evaluated and these were largely positive with the majority successfully managing the transition. However, student transition and retention is multi-faceted and this paper demonstrates the challenges post-1992 universities face in supporting a diverse student body. Nevertheless, areas of good practice were identified, including opportunities for social integration during induction and the use of course social network sites

Collaborative practice in enhancing the first year student experience in higher education

Transition into higher education presents challenges for students, whatever their age or previous educational history. An emerging issue on an undergraduate programme in England was how to support students who self reported educational histories of continual formative feedback, model answers, revision guides and limited use of the library. This article reports findings from an action research project which considered whether there was a mismatch between students’ previous educational histories and the academic expectations of the university. Findings indicated that academic expectations did not fully take account of previous student experiences. Student responses also indicated little previous guidance around effective internet searching and libraries were rarely used prior to starting university. Transitional scaffolding was positively evaluated, students reporting greater confidence levels in accessing appropriate resources, high levels of student completion, retention and satisfactio

Quantifying the invisible audience in social networks

This paper combines survey and large-scale log data to examine how well users’ perceptions of their audience match their actual audience on Facebook.AbstractWhen you share content in an online social network, who is listening? Users have scarce information about who actually sees their content, making their audience seem invisible and difficult to estimate. However, understanding this invisible audience can impact both science and design, since perceived audiences influence content production and self-presentation online. In this paper, we combine survey and large-scale log data to examine how well users’ perceptions of their audience match their actual audience on Facebook. We find that social media users consistently underestimate their audience size for their posts, guessing that their audience is just 27% of its true size. Qualitative coding of survey responses reveals folk theories that attempt to reverse-engineer audience size using feedback and friend count, though none of these approaches are particularly accurate. We analyze audience logs for 222,000 Facebook users’ posts over the course of one month and find that publicly visible signals — friend count, likes, and comments — vary widely and do not strongly indicate the audience of a single post. Despite the variation, users typically reach 61% of their friends each month. Together, our results begin to reveal the invisible undercurrents of audience attention and behavior in online social networks.Authored by Michael S. Bernstein, Eytan Bakshy, Moira Burke and Brian Karrer

Bridging the Gap: 21st Century Media Meets Theoretical Pedagogical Literacy Practices

In this chapter, the researchers used an ethnographic stance to demonstrate how conversation evolved within a social media platform. They investigated the online discussions and face-to-face dialogues between teacher educators and pre-service teachers. They compared the participants’ reciprocal conversations within this case study to analyze patterns in the language used in each forum in order to identify the affordances and constraints of perceived understanding. Through this discourse analysis the authors sought to identify indicators of each participant’s metacognitive development while engaging in an online book discussion through a social media platform. Data analysis indicated that there was metacognitive growth when comparing the initial reciprocal conversations with the final conversations

Is students' qualitative feedback changing, now it is online?

The current state of ecological safety evaluation problem in design stage is analysed. Procedure of ecological safety estimation on the basis of index of objects danger and ecological risk is offered.Проанализирован современное состояние проблемы оценки экологической безопасности на этапе проектирования. Предлагаемая процедура оценки экологической безопасности на основе индекса опасности объектов и экологического риска.Проаналізований сучасний стан проблеми оцінки екологічної безпеки на етапі проектування. Запропонована процедура оцінки екологічної безпеки на основі індексу небезпечності об’єктів та екологічного ризику

The National Dialogue on the Quadrennial Homeland Security Review

Six years after its creation, the Department of Homeland Security (DHS) undertook the first Quadrennial Homeland Security Review (QHSR) to inform the design and implementation of actions to ensure the safety of the United States and its citizens. This review, mandated by the Implementing the 9/11 Commission Recommendations Act of 2007, represents the first comprehensive examination of the homeland security strategy of the nation. The QHSR includes recommendations addressing the long-term strategy and priorities of the nation for homeland security and guidance on the programs, assets, capabilities, budget, policies, and authorities of the department.Rather than set policy internally and implement it in a top-down fashion, DHS undertook the QHSR in a new and innovative way by engaging tens of thousands of stakeholders and soliciting their ideas and comments at the outset of the process. Through a series of three-week-long, web-based discussions, stakeholders reviewed materials developed by DHS study groups, submitted and discussed their own ideas and priorities, and rated or "tagged" others' feedback to surface the most relevant ideas and important themes deserving further consideration.Key FindingsThe recommendations included: (1) DHS should enhance its capacity for coordinating stakeholder engagement and consultation efforts across its component agencies, (2) DHS and other agencies should create special procurement and contracting guidance for acquisitions that involve creating or hosting such web-based engagement platforms as the National Dialogue, and (3) DHS should begin future stakeholder engagements by crafting quantitative metrics or indicators to measure such outcomes as transparency, community-building, and capacity