Software como um Serviço: uma plataforma eficaz para oferta de sistemas holísticos de gestão da performance

This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.O objetivo principal deste estudo é avaliar a viabilidade de desenvolvimento de um sistema de Gestão da Performance, entregue sob a forma de “Software como Serviço” (SaaS), específico para o setor hoteleiro, e também avaliar os benefícios de seu uso. O software implantado na cloud, entregue e licenciado como um serviço, é cada vez mais aceite num contexto de negócios. Todavia, não é comum que soluções de Business Intelligence (BI) sejam distribuídas neste modelo SaaS. No entanto, existem alguns exemplos de que isso se está a alterar. Para atingir o objetivo do estudo, foi utilizada Design Science Research como metodologia de pesquisa científica para desenvolvimento de um protótipo. Este protótipo foi implementado em quatro hotéis para que os seus resultados pudessem ser avaliados. A avaliação foi focada tanto nas características técnicas do sistema como nos benefícios para o negócio. Os resultados mostraram que os hotéis estavam muito satisfeitos com o sistema e que construir um protótipo e disponibilizá-lo sob a forma de SaaS é uma boa solução para avaliar a contribuição dos sistemas de BI para melhorar o desempenho da gestão.info:eu-repo/semantics/publishedVersio

Monitoring morphisms to support sustainable interoperability of enterprise systems

Dissertation to obtain the Master degree in Electrical Engineering and Computer ScienceNowadays, organizations are required to be part of a global collaborative world. Sometimes this is the only way they can access new and wider markets, reaching new opportunities, skills and sharing assets, e.g. tools, lessons learnt. However, due to the different sources of enterprise models and semantics, organizations are experiencing difficulties in exchanging vital information via electronic and in a seamlessly way. To solve this issue, most of them try to attain interoperability by establishing peer-to-peer mappings with different business partners, or in optimized networks using neutral data standards to regulate communications. Moreover, the systems are more and more dynamic, changing frequently to answer new customer’s requirements, causing new interoperability problems and a reduction of efficiency. This dissertation proposes a multi-agent system to monitor existing enterprise systems, by being capable of detecting morphism changes. With this, network harmonization breakings are timely detected, and possible solutions are suggested to regain the interoperable status, thus enhancing robustness for reaching sustainability of business networks

Towards Fractal Approach in Healthcare Information Systems: A Review

Recently, traditional information systems need adaption capabilities in order to overcome modifications and maintains of external environment. For that, researchers proposed many solutions from the Fractal method to improve the flexibility and quick adaptive of the system. Computer Information System, as widely used systems, needs modifications and adaptations to real changes. The most important action is to circulate and updating new data and information among the hosts in agent-based information systems. This paper presents the review of using features of fractal method to solve many problems in different fields. The  paper is also suggesting employing fractal features for improving the flexibility and adaption of Healthcare Information System (HIS)

Combined Approach for Supporting the Business Process Model Lifecycle

Business processes evolve throughout their lifecycle of change. Business Process Modeling (BPM2) notations such as BPMN are used to effectively conceptualize and communicate important process characteristics to relevant stakeholders. Agent-oriented conceptual modeling notations, such as i*, effectively capture and communicate organizational context. In this paper we argue that the management of change throughout the business process model lifecycle can be more effectively supported by combining notations. In particular, we identify two potential sources of process change, one occurring within the organizational context and the other within the operational context. As such the focus in this paper is on the co-evolution of operational (BPMN) and organizational (i*) models. Our intent is to provide a way of expressing changes, which arise in one model, effectively in the other model. We present constrained development methodologies capable of guiding an analyst when reflecting changes from an i* model to a BPMN model and vice-versa

A TOGAF Based Chatbot Evaluation Metrics: Insights from Literature Review

Chatbots have been used for basic conversational functionalities and task performance in today\u27s world. With the surge in the use of chatbots, several design features have emerged to cater to its rising demands and increasing complexity. Researchers have grappled with the issues of modeling and evaluating these tools because of the vast number of metrics associated with their measure of successful. This paper conducted a literature survey to identify the various conversational metrics used to evaluate chatbots. The selected evaluation metrics were mapped to the various layers of The Open Group Architecture Framework (TOGAF) architecture. TOGAF architecture helped us divide the metrics based on the various facets critical to developing successful chatbot applications. Our results show that the metrics related to the business layer have been well studied. However, metrics associated with the data, information, and system layers warrant more research. As chatbots become more complex, success metrics across the intermediate layers may assume greater significance

Using Intelligent Agents to Build E-Business Software

Agent architectures are gaining popularity for building open, distributed, and evolving software required by e-commerce applications. Unfortunately, despite considerable work in software architecture during the last decade, few research efforts have aimed at truly defining patterns and languages for agent architectural design. This paper proposes a modern approach based on organizational structures and architectural description languages to define and specify agent architectures notably in the case of e-commerce system design

BCI-Based Navigation in Virtual and Real Environments

A Brain-Computer Interface (BCI) is a system that enables people to control an external device with their brain activity, without the need of any muscular activity. Researchers in the BCI field aim to develop applications to improve the quality of life of severely disabled patients, for whom a BCI can be a useful channel for interaction with their environment. Some of these systems are intended to control a mobile device (e. g. a wheelchair). Virtual Reality is a powerful tool that can provide the subjects with an opportunity to train and to test different applications in a safe environment. This technical review will focus on systems aimed at navigation, both in virtual and real environments.This work was partially supported by the Innovation, Science and Enterprise Council of the Junta de Andalucía (Spain), project P07-TIC-03310, the Spanish Ministry of Science and Innovation, project TEC 2011-26395 and by the European fund ERDF

DAIM: a Mechanism to Distribute Control Functions within OpenFlow Switches

Abstract—Telecommunication networks need to support a wide range of services and functionalities with capability of autonomy, scalability and adaptability for managing applications to meet business needs. Networking devices are increasing in complexity among various services and platforms, from different vendors. The network complexity is required experts ’ operators. This paper explores an introduction to networks programmability, by distributing independent computing environment, which would be demonstrated through a structured system named DAIM model (Distributed Active information Model). In addition it seeks to enhance current SDN (Software-Defined Networking) approach which has some scalability issues. The DAIM model can provide richness of nature-inspired adaptation algorithms on a complex distributed computing environment. The DAIM model uses a group of standard switches, databases, and corresponding between them by using DAIM agents. These agents are imposed by a set of network applications, which is integrated with a DAIM model databases. DAIM model also considers challenges of autonomic functionalities, where each network’s device can make its own decisions on the basis of collected information by the DAIM agents. The DAIM model is expected to satisfy the requirement of autonomic functionalities. Moreover, this paper discussed the processing of packets forwarding within DAIM model as well as the risk scenarios of the DAIM model

How To Build Enterprise Data Models To Achieve Compliance To Standards Or Regulatory Requirements (and share data).

Sharing data between organizations is challenging because it is difficult to ensure that those consuming the data accurately interpret it. The promise of the next generation WWW, the semantic Web, is that semantics about shared data will be represented in ontologies and available for automatic and accurate machine processing of data. Thus, there is inter-organizational business value in developing applications that have ontology-based enterprise models at their core. In an ontology-based enterprise model, business rules and definitions are represented as formal axioms, which are applied to enterprise facts to automatically infer facts not explicitly represented. If the proposition to be inferred is a requirement from, say, ISO 9000 or Sarbanes-Oxley, inference constitutes a model-based proof of compliance. In this paper, we detail the development and application of the TOVE ISO 9000 Micro-Theory, a model of ISO 9000 developed using ontologies for quality management (measurement, traceability, and quality management system ontologies). In so doing, we demonstrate that when enterprise models are developed using ontologies, they can be leveraged to support business analytics problems - in particular, compliance evaluation - and are sharable