Towards a Technician Marketplace using Capacity-Based Pricing

Today, industrial maintenance is organized as an on-call business: Upon a customer’ s service request, the maintenance provider schedules a service technician to perform the demanded service at a suitable time. In this work, we address two drawbacks of this scheduling approach: First, the provider typically prioritizes service demand based on a subjective perception of urgency. Second, the pricing of technician services is inefficient, since services are priced on a time and material basis without accounting for additional service quality (e.g. shorter response time). We propose the implementation of a technician marketplace that allows customers to book technician capacity for fixed time slots. The price per time slot depends on the remaining capacity and therefore incentivizes customers to claim slots that match their objective task urgency. The approach is evaluated using a simulation study. Results show the capabilities of capacity-based pricing mechanisms to prioritize service demand according to customers’ opportunity costs

Broadbanding Brunswick: High-speed broadband and household media ecologies

New research from the University of Melbourne and Swinburne University has found that 82% of households in the NBN first release site of Brunswick, Victoria, think the NBN is a good idea. The study, Broadbanding Brunswick: High-speed Broadband and Household Media Ecologies, examines the take-up, use and implications of high-speed broadband for some of its earliest adopters. It looks at how the adoption of high-speed broadband influences household consumption patterns and use of telecoms. The survey of 282 Brunswick households found there had been a significant uptake of the NBN during the course of the research. In 2011, 20% of households were connected to the NBN and in 2012 that number had risen to 34%. Families, home owners, higher income earners and teleworkers were most likely to adopt the NBN. Many NBN users reported paying less for their monthly internet bills, with 49% paying about the same. In many cases those paying more (37%) had elected to do so.Download report: Broadbanding Brunswick: High-speed Broadband and Household Media Ecologies [PDF, 2.5MB] Download report: Broadbanding Brunswick: High-speed Broadband and Household Media Ecologies [Word 2007 document, 5MB

On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance

Today, during service delivery, providers allocate their delivery resources such that their own delivery-dependent costs are minimal. However, during service delivery, costs arise not only for the provider, but for the customer, too. In industrial maintenance, for example, those costs arise---depending on service delivery---due to longer equipment unavailability. The concept of system-oriented service delivery aims at minimizing the total (customer and provider) delivery-dependent costs within the service system and promises a Pareto improvement over today’s practice. Hence, added value is created. However, so far, we have no understanding of the magnitude of and factors favoring high added value through system-oriented service delivery. Consequently, this work aims at filling this gap and widening knowledge on the added value through system-oriented service delivery. We present a simulation study to elaborate on the added value in dependency of the customer base constellation in an industrial maintenance illustrative scenario

Sustainable energy for whom? Governing pro-poor, low-carbon pathways to development: lessons from solar PV in Kenya

Using a combination of insights from innovation studies, sociotechnical transitions theory and the STEPS pathways approach, this paper analyses the evolution of the Kenyan photovoltaics (PV) market. Considered by many to be an exemplar of private sector led development, the Kenyan PV market has witnessed the adoption of more than 300,000 solar home systems and over 100,000 solar portable lights. The notion of an entrepreneurially driven unsubsidised solar market has proved to be a powerful narrative amongst development actors who, paradoxically, have provided millions of dollars of funding to encourage the market’s development. We argue that this donor support has been critical to the success of the market, but not simply by helping to create an enabling environment in which entrepreneurs can flourish. Donor assistance has been critical in supporting a range of actors to build the elements of a PV innovation system by providing active protection for experimentation, network-building, and the construction of shared visions amongst actors throughout supply chains and amongst users.This analysis gives important clues for designing climate and development policies, with implications for the governance of energy access pathways that are inclusive of poor and marginalised groups in low income countries

Green Jobs in a Sustainable Food System

The U.S. food sector is among the most productive in the world and is a significant driver of our economy. Yet, it's failing us in major ways -- putting public health, livelihoods and our environment at great risk. Obesity and diabetes rates are rising, communities are plagued by food deserts, and agriculture runoff is the biggest source of pollution in our rivers and lakes.The good news is that communities across the country are addressing this crisis in innovative ways. Through different community-based efforts, local activists and food advocates are finding ways to improve community health and environmental outcomes while creating a more economically equitable food system.It is within this context that this report identifies opportunities to transform jobs in the green economy and enhance environmental and economic equity outcomes in the future. The initial analysis promises opportunities for workers to build long-term skills, and emphasizes the importance of linking local efforts to broader regional and national policy platforms. This multi-level engagement and collaboration will help set in motion the systemic changes needed to create a more sustainable and equitable food system

High-end fashion manufacturing in the UK - product, process and vision. Recommendations for education, training and accreditation

The Centre for Fashion Enterprise (CFE) was commissioned by the Department of Culture, Media and Sport (DCMS) to undertake a feasibility study to explore fully the market need for a new high-end production hub. This was in direct response to the need highlighted in the DCMS report, Creative Britain - New Talents For The New Economy, published in 2008. In addition to finding a need for a sampling and innovation facility1 (outlined in a separate document), the study identified significant problems relating to education and skills training in the sector. Recommendations are given in this report as to how these might be addressed, as well as a recommendation for an accreditation scheme that would aim to raise production quality standards within the sector

The effect of marketing mix and brand image on customer loyalty of remixed mortar

The study aimed to analyze the effect of the marketing mix (product, price, location, promotion, service, human resources, and physical evidence) and brand image of premixed mortar customer loyalty. A total of 100 questionnaire surveys have been distributed to customers in greater Jakarta area who became a decision-maker in a high rise building project. Based on the analysis of the effect of the marketing mix and brand image on premixed mortar loyalty, it can be concluded that product, price, process, and brand image significantly affects loyalty. The variable that has the most significant effect is the price, followed by the product, process and brand image

In-Suit Doppler Technology Assessment

The objective of this program was to perform a technology assessment survey of non-invasive air embolism detection utilizing Doppler ultrasound methodologies. The primary application of this technology will be a continuous monitor for astronauts while performing extravehicular activities (EVA's). The technology assessment was to include: (1) development of a full understanding of all relevant background research; and (2) a survey of the medical ultrasound marketplace for expertise, information, and technical capability relevant to this development. Upon completion of the assessment, LSR was to provide an overview of technological approaches and R&D/manufacturing organizations