Is Politeness Catalytic and Contagious? Effects on Participation in Online News Discussions

This study investigates how the politeness strategies of readers who comment on online news articles influence the participation and politeness behaviors of subsequent readers. We analyzed comments and replies collected from a South Korean news aggregator using a computer-mediated discourse analysis approach; the gender of commenters was considered as a potential moderating factor. Results show that the politeness of comments did not affect the frequency of replies, and violations of politeness were prevalent in replies to all types of comments and addressees, especially in threads with mostly male participants. However, significant differences were found in responses to polite comments in male-dominant versus female-dominant discussions. Polite comments served as a catalyst for active participation by repliers, but only when men dominated the discussions, and these comments elicited harsh replies. Conversely, only when women participated more did any replies tend to use polite language, and that was only when addressing the original commenter

Is Aggression Contagious Online? A Case of Swearing on Donald Trump’s Campaign Videos on YouTube

This study explores whether aggressive text-based interactions in social media are contagious. In particular, we examine swearing behaviour of YouTube commentators in response to videos and comments posted on the official Donald Trump’s campaign channel. Our analysis reveals the presence of mimicry of verbal aggression. Specifically, swearing in a parent comment is significantly and positively associated with the likelihood and intensity of swearing in subsequent ‘children’ comments. The study also confirms that swearing is not solely a product of an individual speech habit but also a spreadable social practice. Based on the findings, we conclude that aggressive emotional state can be contagious through textual mimicry.

The Impact of Anonymous Peripheral Contributions on Open Source Software Development

Online peer production communities such as open source software (OSS) projects attract both identified and anonymous peripheral contributions (APC) (e.g., defect reports, feature requests, or forum posts). While we can attribute identified peripheral contributions (IPC) to specific individuals and OSS projects need them to succeed, one cannot trace back anonymous peripheral contributions (APC), and they can have both positive and negative ramifications for project development. Open platforms and managers face a challenging design choice in deciding whether to allow APC and for which tasks or what type of projects. We examine the impact that the ratio between APC and IPC has on OSS project performance. Our results suggest that the OSS projects perform the best when they contain a uniform anonymity level (i.e., they contain predominantly APC or predominantly IPC). However, our results also suggest that OSS projects have lower performance when the ratio between APC and IPC nears one (i.e., they contain close to the same number of APC and IPC). Furthermore, our results suggest that these results differ depending on the type of application that a project develops. Our study contributes to the ongoing debate about the implications of anonymity for online communities and informs managers about the effect that anonymous contributions have on their projects

Deception Detection: An Exploration of Annotated Text-Based Cues

Do embedded textual cues in asynchronous communication affect deceptive message detection? The expanded use of social media and rich media applications in business make this an important issue. Prior research indicates deception commonly occurs in all forms of communication and people have difficulty detecting its use. Asynchronous online communications are no exception and offer users a variety of media choices which may complicate deception detection, particularly if the sender has strategically selected a channel intended to disguise their intentions. The current study investigated whether embedded, non-verbal cues in common media forms found in asynchronous online venues influenced deception detection. Drawing on media synchronicity theory, results suggest embedding non-verbal cues in the form of annotated text can enhance deception detection. Overall, the findings suggest managers must be wary of sender motivations, which can influence message veracity, particularly in low synchronicity environments where media is subject to edits and manipulations

Exploring the flaming scenario on youtube within the Malaysian context

One of the major acts of cyber-bullying in today’s Internet era is flaming. Flaming refers to the use of offensive language such as swearing and insulting as well as posting hateful comments through an online medium. In this study, the act of flaming was explored in the context of social media, particularly YouTube. The research aims to understand 'individuals' in posting hateful comments on YouTube and to classify ‘flaming’ comments posted on YouTube videos in Malaysia. The Uses and Gratifications theory (UGT) was used to explain the commenters' satisfaction obtained through the flaming activity and the motivation to flame on the site. The methodology in this study were in-depth interviews and content analysis. Ten flamers were interviewed to understand their motivation to flame on YouTube. As for content analysis, one video was chosen for each top five out of fifteen categories available on YouTube. The categories were entertainment, film and animation, news and politics, comedy and people and blogs, with at least 100,000 views and a minimum of 100 comments and analyzed thematically. It can be concluded that the motivation to flame in Malaysia includes anonymity, norm, aspect of entertainment, being defensive and so on. As for the comments' classifications for content analysis, the results show that the most prominent types of comments found on Malaysian videos are political attack and racial attack. Other subcategories include name calling, insult, criticism, sexual attack, sarcasm, inter-country attack, speculation, defamation, comparison, sexism, religious attack, threaten, homophobic, stereotype, inter-state attack, sedition, defensive and comments that are off-topic. This study contributes to the usage of UGT in a new perspective which is gratification sought through negativity (flaming). This study also contributes practically in the enrichment of the data on flaming for the concerning parties such as Malaysian Communications and Multimedia Commission and Cyber Security Malaysia

Confidentiality, anonymity and amnesty for midwives in distress seeking online support – Ethical?

BACKGROUND: Midwife health is intrinsically linked to the quality of safe patient care. To ensure safe patient care, there is a need to deliver emotional support to midwives. One option that midwives may turn to may be a confidential online intervention, instead of localised, face-to-face support. RESEARCH DESIGN: Following the Realist And MEta-narrative Evidence Syntheses: Evolving Standards publication standards, this realist synthesis approach explores the ethical considerations in permitting confidentiality, anonymity and amnesty in online interventions to support midwives in work-related psychological distress. An iterative search methodology was used to select nine papers for review. To assimilate information, papers were examined for ideas relating to ethical dimensions of online interventions to support midwives in work-related psychological distress. This review takes a narrative approach. FINDINGS: Online interventions can support the development of insight, help seeking and open discussion. Additionally, Internet support groups can become morally persuasive in nature. Anonymity and confidentiality are both effective and therapeutic features of online interventions when used in collaboration with effective online moderation. Yet, ethical dilemmas remain where users cannot be identified. DISCUSSION: Confidentiality and anonymity remain key components of successful online interventions. However, sanctioning the corollary component of amnesty may provoke moral discomfort for those seeking immediate accountability. For others, amnesty is seen as essential for open disclosure and help seeking. Ultimately, the needs of midwives must be balanced with the requirement to protect the public and the professional reputation of midwifery. CONCLUSION: In supporting midwives online, the principles of anonymity, confidentiality and amnesty may evoke some resistance on ethical grounds. However, without offering identity protection, it may not be possible to create effective online support services for midwives. The authors of this article argue that the principles of confidentiality, anonymity and amnesty should be upheld in the pursuit of the greatest benefit for the greatest number of people

Pathways to Online Hate: Behavioural, Technical, Economic, Legal, Political & Ethical Analysis.

The Alfred Landecker Foundation seeks to create a safer digital space for all. The work of the Foundation helps to develop research, convene stakeholders to share valuable insights, and support entities that combat online harms, specifically online hate, extremism, and disinformation. Overall, the Foundation seeks to reduce hate and harm tangibly and measurably in the digital space by using its resources in the most impactful way. It also aims to assist in building an ecosystem that can prevent, minimise, and mitigate online harms while at the same time preserving open societies and healthy democracies. A non-exhaustive literature review was undertaken to explore the main facets of harm and hate speech in the evolving online landscape and to analyse behavioural, technical, economic, legal, political and ethical drivers; key findings are detailed in this report

Netizen Aggressiveness Against Religious Content and Diversity on Facebook Media

This research wants to analyze the forms of aggression carried out by netizens on social media in the form of videos, pictures, and memes containing blasphemy bringing the name of God, prophets, and religion, ethnicity, and class related to the blasphemy case committed by Basuki Cahaya Purnama (Ahok). This type of research is descriptive qualitative, the data collection method uses interviews with several netizens and discourse analysis related to content on social media. Based on the results of the research, it was found that there was content in videos, images, and memes that contained aggression directed at Ahok and his supporters and vice versa in the name of religion, ethnicity, and class. Aggressive behavior among netizens is due to the characteristics of social media which allow one to channel emotions safely and instantly because there is no need to meet face to face and eliminate the pressures caused by face to face communication. The most sensitive issues to be used as fuel that is very effective in carrying out aggression on social media are issues related to religion and ethnic and ethnic differences. improve online media literacy skills among netizens who use social media, through formal education and non-formal forums and support from various parties. This research is expected to contribute to minimizing polarization in society due to differences in religion and culture, especially ahead of the 2024 election

Online Audiences and Gatekeeping: User Comments and Their Infuence on Editorial Processes in Newsrooms in Kenya

In Kenyan newsrooms, there has been a debate about whether to keep the comment section on news websites in the aftermath of Social Media Networks, which allow the media to still collect user opinion without the risk of unregulated third-party comments. This paper sought to establish the nature and influence user comments have on editorial processes as well as explain what value media houses that have retained the comment section are receiving. To investigate this, the researchers adopted mixed methods research approach (quantitative and qualitative) and concurrent mixed methods research designs. The targeted population was journalists working in media houses that operate in print, broadcast, and digital news website in Nairobi County. The targeted media houses were: Nation Media Group (NMG), Standard Group (SG), and Radio Africa Group (RAG). Sample size comprised of 252 participants for quantitative data, 9 key informants for in-depth interviews, and 84 articles for direct content analysis. Survey and directed content analysis were used as strategies of inquiry. These strategies were aided by questionnaires, in – depth interviews, and code sheet as data generation tools.   Statistical Package for Social Sciences (IBM/SPSS) was used to analyse quantitative data. Quantitative data was presented using tables and pie-charts. Qualitative data was thematically analysed and presented in form of themes. The findings show that, contrary to popular belief, discussions in news website comment sections are frequently marred by incivility. Instead, the majority of the comments were deliberative in nature, with audience members just looking for a forum to express themselves in a civil manner. However, in cases where there were reported incidences of incivility, the sources quoted were the main trigger. Journalists have been shown to use user input in the comment section to gauge the quality of the content they produce, while media companies use audience knowledge to make strategic decisions. The results shed light on how newsrooms may give the public a platform to discuss and give their input on the news and still maintain deliberative debates

Online Audiences and Gatekeeping: User Comments and Their Infuence on Editorial Processes in Newsrooms in Kenya

In Kenyan newsrooms, there has been a debate about whether to keep the comment section on news websites in the aftermath of Social Media Networks, which allow the media to still collect user opinion without the risk of unregulated third-party comments. This paper sought to establish the nature and influence user comments have on editorial processes as well as explain what value media houses that have retained the comment section are receiving. To investigate this, the researchers adopted mixed methods research approach (quantitative and qualitative) and concurrent mixed methods research designs. The targeted population was journalists working in media houses that operate in print, broadcast, and digital news website in Nairobi County. The targeted media houses were: Nation Media Group (NMG), Standard Group (SG), and Radio Africa Group (RAG). Sample size comprised of 252 participants for quantitative data, 9 key informants for in-depth interviews, and 84 articles for direct content analysis. Survey and directed content analysis were used as strategies of inquiry. These strategies were aided by questionnaires, in – depth interviews, and code sheet as data generation tools.   Statistical Package for Social Sciences (IBM/SPSS) was used to analyse quantitative data. Quantitative data was presented using tables and pie-charts. Qualitative data was thematically analysed and presented in form of themes. The findings show that, contrary to popular belief, discussions in news website comment sections are frequently marred by incivility. Instead, the majority of the comments were deliberative in nature, with audience members just looking for a forum to express themselves in a civil manner. However, in cases where there were reported incidences of incivility, the sources quoted were the main trigger. Journalists have been shown to use user input in the comment section to gauge the quality of the content they produce, while media companies use audience knowledge to make strategic decisions. The results shed light on how newsrooms may give the public a platform to discuss and give their input on the news and still maintain deliberative debates