The small business assistance dilemma: is the disparity between the offerings of support agencies and the needs of business irreconcilable?

There is a wide range of service providers who have varying motives for supplying assistance to small businesses in Australia. Despite the sizeable numbers of both suppliers and consumers of assistance it is believed that the marketplace for small business assistance operates inefficiently. This inefficiency is described as a disparity or misfit between the learning opportunities offered by service providers to small business and the learning needs of small business owner / operators. This paper provides an analysis of the learning activity that currently exists in the small enterprise sector. The role of communication in bringing supply and demand closer together is discussed and a proposition is developed to alleviate the learning disparity via a more proactive approach to communication by service providers. Two small enterprise projects are used to test the proposition. The findings provide guidance for the more effective functioning of organisations that serve and support small businesses

Enacting global competition in local supply chain environments: German “Chemieparks” and the micro-politics of employment relations in a CME

Drawing upon the debate on institutional mediation of macro processes, we examine how multinational enterprises (MNEs) engage with global competition through restructuring their operations situated in local supply chain environments and how employment relations (ER) of coordinated market economies are reconfigured in the course of this restructuring process. Our empirical setting is the German chemical industry which is both an exemplar of coordinated labour-management-collaboration and highly exposed to global competition. Using a comparative case study design, we observe how MNEs re-structure two local production sites into ‘Chemieparks’. Our empirical data suggest that local agency diverges in the extent to which the social partnership type of ER is maintained or disrupted. Furthermore, we highlight the importance of micro-political practices for understanding the restructuring outcome as well as the local enactment and change of macro institutions within production networks as meso-level arenas for institutional mediation

Persistence of family farming, learning from its dynamics

Traditionally, the family farm has always been seen as a cornerstone of the agricultural production system. Given social, economic and political evidence (Calus, 2009), this organisational form might still continue to shape agricultural development. However, important changes in social and economic environment (e.g. industrialisation of agriculture, increased risk level and public vision on agriculture) become threats to the traditional model. A SWOT analysis of the family farms indicates the various intrinsic characteristics that make family farms resilient to changing conditions. Even in a changing economic and social landscape these aspects provide them with building blocks for creating new organisational forms or institutional arrangements. This paper shows these building blocks, and is only, prudentially, indicative for possible new institutional arrangements. Creativity may produce numerous outcomes from building blocks. Land tenure is only one example from past and present to show how institutions can deal with a potential threat, such as the large demand for land as production factor. Similar creativity is needed to the exploding capital demand in agriculture. One of the major challenges will be to provide family farms with low-costing capital. Food security and local community viability is the social price for this low cost supply.family farm, corporate farm, peasant, SWOT, Consumer/Household Economics,

Sustainable supply chain management in city logistics solutions: an experience's comeback from Cityporto Padua (Italy)

The sustainable logistics and transportation studies constitute a primordial research axis in the enterprises' governance. In the last years, many reflections and developments in logistics research have studied the economic and the environmental questions related to supply chain management, but only few of them consider sustainability in its totality. Moreover, in practice, city logistics systems conception and planning is currently following a sustainable approach. The aim of this paper is to start a reflection about the three dimensions of sustainable supply chain management (economic, environmental and social), and illustrate these concepts by the results of an experience's comeback from a city logistics system, Cityporto (Padua, Italy).Sustainable Supply Chain Management; experience's comeback; urban freight distribution

Slum Tourism: Developments in a Young Field of Interdisciplinary Tourism Research

This paper introduces the Special Issue on slum tourism with a reflection on the state of the art on this new area of tourism research. After a review of the literature we discuss the breadth of research that was presented at the conference 'Destination Slum', the first international conference on slum tourism. Identifying various dimensions, as well as similarities and differences, in slum tourism in different parts of the world, we contest that slum tourism has evolved from being practised at only a limited number of places into a truly global phenomenon which now is performed on five continents. Equally the variety of services and ways in which tourists visit the slums has increased.The widening scope and diversity of slum tourism is clearly reflected in the variety of papers presented at the conference and in this Special Issue. Whilst academic discussion on the theme is evolving rapidly, slum tourism is still a relatively young area of research. Most papers at the conference and, indeed, most slum tourism research as a whole appears to remain focused on understanding issues of representation, often concentrating on a reflection of slum tourists rather than tourism. Aspects, such as the position of local people, remain underexposed as well as empirical work on the actual practice of slum tourism. To address these issues, we set out a research agenda in the final part of the article with potential avenues for future research to further the knowledge on slum tourism. © 2012 Copyright Taylor and Francis Group, LLC

Gender, choice and constraint in call centre employment

This paper examines the genderised experience of employment in call centres. While existing studies have acknowledged structural and agential constraints on women in the workplace, this paper goes further by illustrating the gendered nature of career choice and progression in a context which, in certain respects, appears to have benefitted women's desires for advancement. Drawing on quantitative and in-depth qualitative data from four Scottish call centres, the study provides evidence of gender inequality shaped by structural and ideological workplace and household constraints

Implicit Logic in Managerial Discourse: A Case Study in Choice of Selection Criteria

Little attention has been paid in mainstream selection theory to how selectors choose to justify criteria and whether there is evidence of any consistency or logic in the manner in which they do so. This paper addresses these questions within a socio-cognitive framework. A newly developed coding system is used to analyse and explain the discourse of 22 managers in justifying selection criteria for technical operators in a European broadcasting company. It was found that, even for a very technical position, managers with experience of the job for which candidates were being selected were more concerned with the values, beliefs and personalities of candidates. It also was found that, independently of their different levels of seniority and experience of selection or interviewing, all managers are more concerned with Person-Organisation Fit for both present and future needs than with immediate Person-Job Fit. The consistency of the findings suggests that there is an ‘implicit logic’ in the manner in which managers as selectors adopt criteria derived from implicit learning and tacit knowledge of both operational and organisational experience.

Innovation for a circular economy : exploring the adoption of PSS by UK companies in the baby products sector

Several authors have commented on the relatively slow rate at which Product Service Systems (PSS) have been adopted in B2B networks. Despite some prominent examples, such as the provision of integrated lighting systems to Sainsbury’s (supermarket chain) by Parkersell in the UK, and the ‘pay per copy’ (lease and take back) systems provided by copier companies such as Xerox and Canon, PSS has not been widely adopted even though the business case seems sound. Consequently, the question of identifying and overcoming barriers to PSS adoption has become an important research topic. In this study we explore barriers to the adoption of PSS in the UK baby products industry using a qualitative research design employing in-depth interviews with baby products suppliers (manufacturers) and buyers (retailers). The novelty of the approach adopted in this study is that key concepts from the Industrial Networks Approach are used to frame the analysis. Buyers and suppliers of baby products acknowledge the value of the PSS approach, but PSS adoption is found to require considerable adaptation to conventional patterns of inter-organizational interaction