PERFORMANCE EVALUATION ON QUALITY OF ASIAN AIRLINES WEBSITES – AN AHP PPROACH

In recent years, many people have devoted their efforts to the issue of quality of Web site. The concept of quality is consisting of many criteria: quality of service perspective, a user perspective, a content perspective or indeed a usability perspective. Because of its possible instant worldwide audience a Website’s quality and reliability are crucial. The very special nature of the web applications and websites pose unique software testing challenges. Webmasters, Web applications developers, and Website quality assurance managers need tools and methods that can match up to the new needs. This research conducts some tests to measure the quality web site of Asian flag carrier airlines via web diagnostic tools online. We propose a methodology for determining and evaluate the best airlines websites based on many criteria of website quality. The approach has been implemented using Analytical Hierarchy Process (AHP) to generate the weights for the criteria which are much better and guarantee more fairly preference of criteria. The proposed model uses the AHP pairwise comparisons and the measure scale to generate the weights for the criteria which are much better and guarantee more fairly preference of criteria. The result of this study confirmed that the airlines websites of Asian are neglecting performance and quality criteria

A Comprehensive Analysis of Literature Reported Software Engineering Advancements Using AHP

The paper provides a various potential improvements in software engineering using analytic hierarchical processing (AHP). The presented work could support in assessing the selection of process, project, methods and tools depending on various situations encounter during software engineering. AHP belongs to Multi Criteria Decision making methods which seems to be a continuous research to solve critical and complex scientific and software engineering applications. This paper discusses existing key research contributions and their advancements in the areas of both software engineering and in combination of AHP with software engineering

Decision support system for the long-term city metabolism planning problem

A Decision Support System (DSS) tool for the assessment of intervention strategies (Alternatives) in an Urban Water System (UWS) with an integral simulation model called “WaterMet²” is presented. The DSS permits the user to identify one or more optimal Alternatives over a fixed long-term planning horizon using performance metrics mapped to the TRUST sustainability criteria (Alegre et al., 2012). The DSS exposes lists of in-built intervention options and system performance metrics for the user to compose new Alternatives. The quantitative metrics are calculated by the WaterMet² model and further qualitative or user-defined metrics may be specified by the user or by external tools feeding into the DSS. A Multi-Criteria Decision Analysis (MCDA) approach is employed within the DSS to compare the defined Alternatives and to rank them with respect to a pre-specified weighting scheme for different Scenarios. Two rich, interactive Graphical User Interfaces, one desktop and one web-based, are employed to assist with guiding the end user through the stages of defining the problem, evaluating and ranking Alternatives. This mechanism provides a useful tool for decision makers to compare different strategies for the planning of UWS with respect to multiple Scenarios. The efficacy of the DSS is demonstrated on a northern European case study inspired by a real-life urban water system for a mixture of quantitative and qualitative criteria. The results demonstrate how the DSS, integrated with an UWS modelling approach, can be used to assist planners in meeting their long-term, strategic level sustainability objectives

A framework for cots software evaluation and selection for COTS mismatches handling and non-functional requirements

The decision to purchase Commercial Off-The-Shelf (COTS) software needs systematic guidelines so that the appropriate COTS software can be selected in order to provide a viable and effective solution to the organizations. However, the existing COTS software evaluation and selection frameworks focus more on functional aspects and do not give adequate attention to accommodate the mismatch between user requirements and COTS software specification, and also integration with non functional requirements of COTS software. Studies have identified that these two criteria are important in COTS software evaluation and selection. Therefore, this study aims to develop a new framework of COTS software evaluation and selection that focuses on handling COTS software mismatches and integrating the nonfunctional requirements. The study is conducted using mixed-mode methodology which involves survey and interview. The study is conducted in four main phases: a survey and interview of 63 organizations to identify COTS software evaluation criteria, development of COTS software evaluation and selection framework using Evaluation Theory, development of a new decision making technique by integrating Analytical Hierarchy Process and Gap Analysis to handle COTS software mismatches, and validation of the practicality and reliability of the proposed COTS software Evaluation and Selection Framework (COTS-ESF) using experts’ review, case studies and yardstick validation. This study has developed the COTS-ESF which consists of five categories of evaluation criteria: Quality, Domain, Architecture, Operational Environment and Vendor Reputation. It also provides a decision making technique and a complete process for performing the evaluation and selection of COTS software. The result of this study shows that the evaluated aspects of the framework are feasible and demonstrate their potential and practicality to be applied in the real environment. The contribution of this study straddles both the research and practical perspectives of software evaluation by improving decision making and providing a systematic guidelines for handling issue in purchasing viable COTS software

Selecting COTS components: a comparative study on E-Payment systems

Using COTS software promises faster time-to-market, which can yield substantial advantages over competitors with regards to earlier placement of a new product on a market. At the same time, component-based software introduces risks, such as unknown quality properties of the components in use, that can inject harmful side effects into the final product. The purpose of a COTS selection is to analyse several candidates to identify the most suitable components to be integrated. This paper presents two of the most representative COTS selection methods, which have been used to select COTS components for an E-Payment system. The role of this case discussion is to offer some guidelines related to the use of the methods for a COTS-based development process.Eje: Ingeniería de Software y Bases de Datos (ISBD)Red de Universidades con Carreras en Informática (RedUNCI

Logistics service providers (LSPs) evaluation and selection: Literature review and framework development

Purpose – The purpose of this paper is to provide an insight to the outsourcing decision-making through investigating if the old evaluation/selection criteria and methods still fit with current business priorities or not and, therefore, to identify the appropriate criteria and methods to develop a new selection framework. Since the economic recession of 2008, logistics outsourcing decisions have become more prominent to avoid high fixed costs and heavy investment requirements and to achieve competitive advantages. Design/methodology/approach – This is a focused literature review prepared after analyzing 56 articles related to the logistics service provider (LSP) evaluation and selection methods and criteria during 2008-2013. The academic articles are analyzed based on research focus/area, evaluation and selection methodology/methods and evaluation and selection criteria. Then reviewed result is compared with previous literature studies for the periods (1991-2008) to identify any possible shifts. Findings – The review reveals that: several problems in current LSPs literature have been identified; the reviewed papers can be categorized into seven groups, the usage and importance of evaluation and selection criteria fluctuate during different periods; 12 crucial criteria have been identified, increasing the importance of specific selection methods and the integrated models and fuzzy logic in logistics literature. Then, a comprehensive LSPs’ evaluation and selection framework has been developed. Originality/value – To the best of our knowledge, this is the first focused logistics outsourcing study that reviews the 2008-2013 period in detail, comparing results with previous literature studies, identifies current LSPs literature problems/gaps, new trends and shifts in the way that LSPs are evaluated and selected, identifies crucial selection criteria and proposes a new holistic LSPs evaluation and selection framework. In addition, it identifies important issues for future research. Keywords Supplier or partner selection, Evaluation and selection methods and criteria, Logistics outsourcing, Logistics service provider, LSP framewor