ENHANCEMENT OF CHURN PREDICTION ALGORITHMS

Customer churn can be described as the process by which consumers of goods and services discontinue the consumption of a product or service and switch over to a competitor.It is of great concern to many companies. Thus, decision support systems are needed to overcome this pressing issue and ensure good return on investments for organizations. Decision support systems use analytical models to provide the needed intelligence to analyze an integrated customer record database to predict customers that will churn and offer recommendations that will prevent them from churning. Customers churn prediction, unlike most conventional business intelligence techniques, deals with customer demographics, net worth-value, and market opportunities. It is used in determining customers who are likely to churn, those likely to remain loyal to the organization, and for prediction of future churn rates. Customer defection is naturally a slow rate event, and it is not easily detected by most business intelligent solutions available in the market; especially when data is skewed, large, and distinct. Thus, accurate and precise prediction methods are needed to detect the churning trend. In this study, a churn model that applies business intelligence techniques to detect the possibility that a customer will churn using churn trend analysis of customer records is proposed. The model applies clustering algorithms and enhanced SPRINT decision tree algorithms to explore customer record database, and identify the customer profile and behavior patterns. The Model then predicts the possibility that a customer will churn. Additionally, it offers solutions for retaining customers and making them loyal to a business entity by recommending customer-relationship management measures

Education Research Using Data Mining and Machine Learning with Computer Science Undergraduates

In recent decades, we are witness to an explosion of technology use and integration of everyday life. The engine of technology application in every aspect of life is Computer Science (CS). Appropriate CS education to fulfill the demand from the workforce for graduates is a broad and challenging problem facing many universities. Research into this ‘supply–chain’ problem is a central focus of CS education research. As of late, Educational Data Mining (EDM) emerges as an area connecting CS education research with the goal to help students stay in their program, improve performance in their program, and graduate with a degree. We contribute to this work with several research studies and future work focusing on CS undergraduate students relating to their program success and course performance analyzed through the lens of data mining. We perform research into student success predictors beyond diversity and gender. We examine student behaviors in course load and completion. We study workforce readiness with creation of a new teaching strategy, its deployment in the classroom, and the analysis shows us relevant Software Engineering (SE) topics for computing jobs. We look at cognitive learning in the beginning CS course its relations to course performance. We use decision trees in machine learning algorithms to predict student success or failure of CS core courses using performance and semester span of core curriculum. These research areas refine pathways for CS course sequencing to improve retention, reduce time-to–graduation, and increase success in the work field

The role of emotional variables in the classification and prediction of collective social dynamics

We demonstrate the power of data mining techniques for the analysis of collective social dynamics within British Tweets during the Olympic Games 2012. The classification accuracy of online activities related to the successes of British athletes significantly improved when emotional components of tweets were taken into account, but employing emotional variables for activity prediction decreased the classifiers' quality. The approach could be easily adopted for any prediction or classification study with a set of problem-specific variables.Comment: 16 pages, 9 figures, 2 tables and 1 appendi

Continuous Rationale Management

Continuous Software Engineering (CSE) is a software life cycle model open to frequent changes in requirements or technology. During CSE, software developers continuously make decisions on the requirements and design of the software or the development process. They establish essential decision knowledge, which they need to document and share so that it supports the evolution and changes of the software. The management of decision knowledge is called rationale management. Rationale management provides an opportunity to support the change process during CSE. However, rationale management is not well integrated into CSE. The overall goal of this dissertation is to provide workflows and tool support for continuous rationale management. The dissertation contributes an interview study with practitioners from the industry, which investigates rationale management problems, current practices, and features to support continuous rationale management beneficial for practitioners. Problems of rationale management in practice are threefold: First, documenting decision knowledge is intrusive in the development process and an additional effort. Second, the high amount of distributed decision knowledge documentation is difficult to access and use. Third, the documented knowledge can be of low quality, e.g., outdated, which impedes its use. The dissertation contributes a systematic mapping study on recommendation and classification approaches to treat the rationale management problems. The major contribution of this dissertation is a validated approach for continuous rationale management consisting of the ConRat life cycle model extension and the comprehensive ConDec tool support. To reduce intrusiveness and additional effort, ConRat integrates rationale management activities into existing workflows, such as requirements elicitation, development, and meetings. ConDec integrates into standard development tools instead of providing a separate tool. ConDec enables lightweight capturing and use of decision knowledge from various artifacts and reduces the developers' effort through automatic text classification, recommendation, and nudging mechanisms for rationale management. To enable access and use of distributed decision knowledge documentation, ConRat defines a knowledge model of decision knowledge and other artifacts. ConDec instantiates the model as a knowledge graph and offers interactive knowledge views with useful tailoring, e.g., transitive linking. To operationalize high quality, ConRat introduces the rationale backlog, the definition of done for knowledge documentation, and metrics for intra-rationale completeness and decision coverage of requirements and code. ConDec implements these agile concepts for rationale management and a knowledge dashboard. ConDec also supports consistent changes through change impact analysis. The dissertation shows the feasibility, effectiveness, and user acceptance of ConRat and ConDec in six case study projects in an industrial setting. Besides, it comprehensively analyses the rationale documentation created in the projects. The validation indicates that ConRat and ConDec benefit CSE projects. Based on the dissertation, continuous rationale management should become a standard part of CSE, like automated testing or continuous integration

Intelligent Tourist Routes

A maior parte das pessoas gosta de viajar e o Porto foi eleita a cidade da Europa mais interessante para visitar em 2019. Com grande potencial de atratividade, o Porto conta com infindáveis opções de rotas turísticas. Investigações recentes mostram que um operador eficiente de viagens não só deve ter em conta as necessidades e constrangimentos do utilizador, mas também permitir algum grau de livre exploração da cidade, adaptando a oferta de acordo com as preferências do utilizador. A imagem global do contexto é um bom ponto de partida para uma viagem memorável. Nesta dissertação pretende-se desenvolver sistema inteligente capaz de maximizar a satisfação do visitante, criando percursos dinâmicos e personalizados em função de preferências e interesses dos utilizadores. Estes serão aferidos diretamente através de técnicas modernas de segmentação e descoberta de perfil e indiretamente através da pontuação atribuída pelos utilizadores a sets de fotografias (normais e 360) dos locais de interesse. Ao longo do percurso o utilizador poderá dar feedback sobre os locais de interesse sugeridos por forma a potenciar a aprendizagem do sistema

Towards using intelligent techniques to assist software specialists in their tasks

L’automatisation et l’intelligence constituent des préoccupations majeures dans le domaine de l’Informatique. Avec l’évolution accrue de l’Intelligence Artificielle, les chercheurs et l’industrie se sont orientés vers l’utilisation des modèles d’apprentissage automatique et d’apprentissage profond pour optimiser les tâches, automatiser les pipelines et construire des systèmes intelligents. Les grandes capacités de l’Intelligence Artificielle ont rendu possible d’imiter et même surpasser l’intelligence humaine dans certains cas aussi bien que d’automatiser les tâches manuelles tout en augmentant la précision, la qualité et l’efficacité. En fait, l’accomplissement de tâches informatiques nécessite des connaissances, une expertise et des compétences bien spécifiques au domaine. Grâce aux puissantes capacités de l’intelligence artificielle, nous pouvons déduire ces connaissances en utilisant des techniques d’apprentissage automatique et profond appliquées à des données historiques représentant des expériences antérieures. Ceci permettra, éventuellement, d’alléger le fardeau des spécialistes logiciel et de débrider toute la puissance de l’intelligence humaine. Par conséquent, libérer les spécialistes de la corvée et des tâches ordinaires leurs permettra, certainement, de consacrer plus du temps à des activités plus précieuses. En particulier, l’Ingénierie dirigée par les modèles est un sous-domaine de l’informatique qui vise à élever le niveau d’abstraction des langages, d’automatiser la production des applications et de se concentrer davantage sur les spécificités du domaine. Ceci permet de déplacer l’effort mis sur l’implémentation vers un niveau plus élevé axé sur la conception, la prise de décision. Ainsi, ceci permet d’augmenter la qualité, l’efficacité et productivité de la création des applications. La conception des métamodèles est une tâche primordiale dans l’ingénierie dirigée par les modèles. Par conséquent, il est important de maintenir une bonne qualité des métamodèles étant donné qu’ils constituent un artéfact primaire et fondamental. Les mauvais choix de conception, ainsi que les changements conceptuels répétitifs dus à l’évolution permanente des exigences, pourraient dégrader la qualité du métamodèle. En effet, l’accumulation de mauvais choix de conception et la dégradation de la qualité pourraient entraîner des résultats négatifs sur le long terme. Ainsi, la restructuration des métamodèles est une tâche importante qui vise à améliorer et à maintenir une bonne qualité des métamodèles en termes de maintenabilité, réutilisabilité et extensibilité, etc. De plus, la tâche de restructuration des métamodèles est délicate et compliquée, notamment, lorsqu’il s’agit de grands modèles. De là, automatiser ou encore assister les architectes dans cette tâche est très bénéfique et avantageux. Par conséquent, les architectes de métamodèles pourraient se concentrer sur des tâches plus précieuses qui nécessitent de la créativité, de l’intuition et de l’intelligence humaine. Dans ce mémoire, nous proposons une cartographie des tâches qui pourraient être automatisées ou bien améliorées moyennant des techniques d’intelligence artificielle. Ensuite, nous sélectionnons la tâche de métamodélisation et nous essayons d’automatiser le processus de refactoring des métamodèles. A cet égard, nous proposons deux approches différentes: une première approche qui consiste à utiliser un algorithme génétique pour optimiser des critères de qualité et recommander des solutions de refactoring, et une seconde approche qui consiste à définir une spécification d’un métamodèle en entrée, encoder les attributs de qualité et l’absence des design smells comme un ensemble de contraintes et les satisfaire en utilisant Alloy.Automation and intelligence constitute a major preoccupation in the field of software engineering. With the great evolution of Artificial Intelligence, researchers and industry were steered to the use of Machine Learning and Deep Learning models to optimize tasks, automate pipelines, and build intelligent systems. The big capabilities of Artificial Intelligence make it possible to imitate and even outperform human intelligence in some cases as well as to automate manual tasks while rising accuracy, quality, and efficiency. In fact, accomplishing software-related tasks requires specific knowledge and skills. Thanks to the powerful capabilities of Artificial Intelligence, we could infer that expertise from historical experience using machine learning techniques. This would alleviate the burden on software specialists and allow them to focus on valuable tasks. In particular, Model-Driven Engineering is an evolving field that aims to raise the abstraction level of languages and to focus more on domain specificities. This allows shifting the effort put on the implementation and low-level programming to a higher point of view focused on design, architecture, and decision making. Thereby, this will increase the efficiency and productivity of creating applications. For its part, the design of metamodels is a substantial task in Model-Driven Engineering. Accordingly, it is important to maintain a high-level quality of metamodels because they constitute a primary and fundamental artifact. However, the bad design choices as well as the repetitive design modifications, due to the evolution of requirements, could deteriorate the quality of the metamodel. The accumulation of bad design choices and quality degradation could imply negative outcomes in the long term. Thus, refactoring metamodels is a very important task. It aims to improve and maintain good quality characteristics of metamodels such as maintainability, reusability, extendibility, etc. Moreover, the refactoring task of metamodels is complex, especially, when dealing with large designs. Therefore, automating and assisting architects in this task is advantageous since they could focus on more valuable tasks that require human intuition. In this thesis, we propose a cartography of the potential tasks that we could either automate or improve using Artificial Intelligence techniques. Then, we select the metamodeling task and we tackle the problem of metamodel refactoring. We suggest two different approaches: A first approach that consists of using a genetic algorithm to optimize set quality attributes and recommend candidate metamodel refactoring solutions. A second approach based on mathematical logic that consists of defining the specification of an input metamodel, encoding the quality attributes and the absence of smells as a set of constraints and finally satisfying these constraints using Alloy

ICSEA 2021: the sixteenth international conference on software engineering advances

The Sixteenth International Conference on Software Engineering Advances (ICSEA 2021), held on October 3 - 7, 2021 in Barcelona, Spain, continued a series of events covering a broad spectrum of software-related topics. The conference covered fundamentals on designing, implementing, testing, validating and maintaining various kinds of software. The tracks treated the topics from theory to practice, in terms of methodologies, design, implementation, testing, use cases, tools, and lessons learnt. The conference topics covered classical and advanced methodologies, open source, agile software, as well as software deployment and software economics and education. The conference had the following tracks: Advances in fundamentals for software development Advanced mechanisms for software development Advanced design tools for developing software Software engineering for service computing (SOA and Cloud) Advanced facilities for accessing software Software performance Software security, privacy, safeness Advances in software testing Specialized software advanced applications Web Accessibility Open source software Agile and Lean approaches in software engineering Software deployment and maintenance Software engineering techniques, metrics, and formalisms Software economics, adoption, and education Business technology Improving productivity in research on software engineering Trends and achievements Similar to the previous edition, this event continued to be very competitive in its selection process and very well perceived by the international software engineering community. As such, it is attracting excellent contributions and active participation from all over the world. We were very pleased to receive a large amount of top quality contributions. We take here the opportunity to warmly thank all the members of the ICSEA 2021 technical program committee as well as the numerous reviewers. The creation of such a broad and high quality conference program would not have been possible without their involvement. We also kindly thank all the authors that dedicated much of their time and efforts to contribute to the ICSEA 2021. We truly believe that thanks to all these efforts, the final conference program consists of top quality contributions. This event could also not have been a reality without the support of many individuals, organizations and sponsors. We also gratefully thank the members of the ICSEA 2021 organizing committee for their help in handling the logistics and for their work that is making this professional meeting a success. We hope the ICSEA 2021 was a successful international forum for the exchange of ideas and results between academia and industry and to promote further progress in software engineering research

Classification Techniques In Blood Donors Sector – A Survey

This paper focuses on the classification and the recent trends associated with it. It presents a survey of the classification system and clarifies how classification and data mining are related both to each other. Classification is arranging the blood donor dataset into the predefined group and helpful to predict group membership for data instances. This enables users to search target donors become easier because the blood stocks always required replacing expired stocks after a certain period and useful in emergency demands such as surgery and blood transfusion. This paper has also sought to identify the research area in classification to fulfill gaps where further work can be carried on