Social contribution settings and newcomer retention in humanitarian crowd mapping

Organisers of crowd mapping initiatives seek to identify practices that foster an active contributor community. Theory suggests that social contribution settings can provide important support functions for newcomers, yet to date there are no empirical studies of such an effect. We present the first study that evaluates the relationship between colocated practice and newcomer retention in a crowd mapping community, involving hundreds of first-time participants. We find that certain settings are associated with a significant increase in newcomer retention, as are regular meetings, and a greater mix of experiences among attendees. Factors relating to the setting such as food breaks and technical disruptions have comparatively little impact. We posit that successful social contribution settings serve as an attractor: they provide opportunities to meet enthusiastic contributors, and can capture prospective contributors who have a latent interest in the practice

Social contribution settings and newcomer retention in humanitarian crowd mapping

Organisers of crowd mapping initiatives seek to identify practices that foster an active contributor community. Theory suggests that social contribution settings can provide important support functions for newcomers, yet to date there are no empirical studies of such an effect. We present the first study that evaluates the relationship between colocated practice and newcomer retention in a crowd mapping community, involving hundreds of first-time participants. We find that certain settings are associated with a significant increase in newcomer retention, as are regular meetings, and a greater mix of experiences among attendees. Factors relating to the setting such as food breaks and technical disruptions have comparatively little impact. We posit that successful social contribution settings serve as an attractor: they provide opportunities to meet enthusiastic contributors, and can capture prospective contributors who have a latent interest in the practice

Analysing Volunteer Engagement in Humanitarian Crowdmapping

Organisers of large crowdsourcing initiatives need to consider how to produce outcomes, but also how to build volunteer capacity. Central concerns include the impact of the first-time contributor experience, and the interplay of different modes of participation in larger organisations that host multiple strands of activity. How can volunteer capacity be built proactively, so that trained volunteers are available when needed? How important are opportunities for social encounter, either online or in person? We present four empirical studies of the Humanitarian OpenStreetMap Team (HOT), a novel setting where thousands of volunteers produce maps to support humanitarian aid. Its diversity of settings and activities provides an opportunity to observe the effects of different coordination practices within a single organisation. Participation is online and open to all, however volunteers need to learn specialist tools and workflows. To support newcomers, HOT organises offline events to learn the practice under expert guidance. Our research is motivated by a dual aim: first, to produce empirical evaluations of novel practices, informed by existing community concerns. Second, to revisit existing theories in social and behavioural science through the lens of this novel setting. We use statistical methods to observe the activity and retention of HOT volunteers. The full HOT contribution history is our primary source of empirical evidence, covering multiple years of activity. We can demonstrate that coordination practices have a marked impact on contributor retention. Complex task designs can be a deterrent, while social contribution settings and peer feedback are associated with a significant increase in newcomer retention. We further find that event-centric campaigns can be significant recruiting and reactivation events, however that this is not guaranteed. Our analytical methods provide a means of interpreting key differences in outcomes. We relate our findings to comparable settings, and close with a discussion of the theoretical and practical implications

Filling OpenStreetMap data gaps in rural Nepal: a digital youth internship and leadership programme

Crowdsourced, open geospatial data such as the data compiled through OpenStreetMap have proven useful in addressing humanitarian, disaster and development needs. However, the existing ways in which volunteers engage in OpenStreetMap have inherent limitations that lead to critical data gaps in economically underdeveloped countries and regions. Various initiatives that target specific geospatial data gaps and engage volunteers for longer periods have emerged to overcome these limitations, yet there has been limited in-depth study of such targeted mapping initiatives. This article reports the findings from Digital Internship and Leadership (DIAL), a programme designed to fill data gaps in rural Nepal by engaging young people in mapping rural Nepal by integrating targeted mapping, a virtual internship strategy and youth leadership development. The findings suggest the potential benefits of targeted mapping initiatives embedded in youth leadership internship programmes to address those critical data gaps

A review of the internet of floods : near real-time detection of a flood event and its impact

Worldwide, flood events frequently have a dramatic impact on urban societies. Time is key during a flood event in order to evacuate vulnerable people at risk, minimize the socio-economic, ecologic and cultural impact of the event and restore a society from this hazard as quickly as possible. Therefore, detecting a flood in near real-time and assessing the risks relating to these flood events on the fly is of great importance. Therefore, there is a need to search for the optimal way to collect data in order to detect floods in real time. Internet of Things (IoT) is the ideal method to bring together data of sensing equipment or identifying tools with networking and processing capabilities, allow them to communicate with one another and with other devices and services over the Internet to accomplish the detection of floods in near real-time. The main objective of this paper is to report on the current state of research on the IoT in the domain of flood detection. Current trends in IoT are identified, and academic literature is examined. The integration of IoT would greatly enhance disaster management and, therefore, will be of greater importance into the future

The evolution of power and standard Wikidata editors: comparing editing behavior over time to predict lifespan and volume of edits

Knowledge bases are becoming a key asset leveraged for various types of applications on the Web, from search engines presenting ‘entity cards’ as the result of a query, to the use of structured data of knowledge bases to empower virtual personal assistants. Wikidata is an open general-interest knowledge base that is collaboratively developed and maintained by a community of thousands of volunteers. One of the major challenges faced in such a crowdsourcing project is to attain a high level of editor engagement. In order to intervene and encourage editors to be more committed to editing Wikidata, it is important to be able to predict at an early stage, whether an editor will or not become an engaged editor. In this paper, we investigate this problem and study the evolution that editors with different levels of engagement exhibit in their editing behaviour over time. We measure an editor’s engagement in terms of (i) the volume of edits provided by the editor and (ii) their lifespan (i.e. the length of time for which an editor is present at Wikidata). The large-scale longitudinal data analysis that we perform covers Wikidata edits over almost 4 years. We monitor evolution in a session-by-session- and monthly-basis, observing the way the participation, the volume and the diversity of edits done by Wikidata editors change. Using the findings in our exploratory analysis, we define and implement prediction models that use the multiple evolution indicators

Aligning Performance Management Systems for Lasting Outcomes in Humanitarian Operations

Logistics is dynamic, expansive, and critical to organizational success. While it is generally believed that effective logistics management is associated with positive performance outcomes, the links between organizational practice and performance are understudied. This dissertation leverages resource-based theory and organizational learning theory to examine organizational practice and performance in non-traditional logistics settings, with particular focus on military organizations and humanitarian operational settings. First, a meta-analytical study establishes generalizable associations between various operations management practices and performance outcomes. Then, this is applied to dynamic humanitarian logistics settings, exploring how practitioners perceive practice and performance, and how this is reported and documented for organizational performance improvement. A cumulative case study provides actionable recommendations for humanitarian practitioners and insights into an understudied area of performance management and organizational learning, which are then examined in-depth in a humanitarian field exercise. This dissertation demonstrates the importance of deliberate resource alignment, collaboration and learning for lasting logistics operations management success

Newcomer Retention and Productivity in Online Peer-Production Communities

University of Minnesota Ph.D. dissertation. July 2018. Major: Computer Science. Advisor: Joseph Konstan. 1 computer file (PDF); x, 159 pages.Online communities are online interaction spaces for people that break the barriers of time, space, and scale and provide opportunities for companionship and social support, information exchange, retail, and entertainment. Among them are online peer production communities that have a fantastic business model where volunteers come together to produce content and drive traffic to these sites. Although as a class these communities are successful, the success of individual communities greatly varies. To become and remain successful, these communities must meet a number of challenges related to starting communities, retention of members, encouraging commitment, and contribution from their members, regulating the behavior of members and so on. This dissertation focuses on the specific challenge of newcomer retention and productivity in the context of online peer-production communities. Exploring three different communities with entirely different structures and compositions – MovieLens, GitHub, and Wikipedia and building upon prior work in this space, this dissertation offers a number of important predictors of retention and productivity of newcomers. First, this dissertation explores the value of early activity diversity in the presence of the amount of early activity as a predictor of newcomer retention. Second, this dissertation digs into more fundamental psychological traits of newcomers such as personality and presents findings on relationships between personality and newcomer retention, preferences, and productivity. Third, this dissertation explores and presents results on the relationship between community interactions (apart from norms, policies and rigid structures) and newcomer retention. Fourth, this dissertation studies and presents the effects of various kinds of prior experience of newcomers on retention and productivity in a new group they join. This dissertation concludes by offering a number of directions for future research

What is the relationship between the situated learning of Unarmed Civilian Protection workers and gendered power dynamics?

This study used a mixed methods, grounded theory approach to investigate the situated learning of Unarmed Civilian Protection (UCP) workers and its relationship to hegemonic gender regimes. It reviews the everyday situated learning of UCP workers in the context of and structures gender and race. UCP is understood as a unique ‘Community of Practice’ subordinate to and nested within the overarching humanitarian infrastructure. The definition and contestation of UCP by different workers and related, fluid dynamics of complicity with and resistance to structural power are explored. The unique contributions to knowledge that this thesis makes are in three key areas: 1/ Firstly this study represents the first, hopefully of many forays into studying UCP via a new critical framing which situates the UCP practice in explicit relation to feminism, gender, identity and other subjectivities, 2/ Within this framing, and especially in the use of feminist care ethics, we can observe how care not only supports and makes possible knowledge creation and sharing, but is itself a form of social reproduction that sustains and ‘makes’ UCP. The differential distribution of the burden of care and knowledge creation in UCP teams demands further attention. This recognition of the centrality of Care to UCP sheds new light on how UCP is practiced and experienced differently by not only men and women but by people of numerous intersecting subjectivities. 3/ Finally this thesis indicates that greater attention to the intersectionality of identities within the UCP community is essential to future scholarship and action around this practice; especially the importance of the eldership of older, more experienced men and women from the Global South, and the embodied knowledge that these elders recognize, carry and share with peers. The findings of this study indicate ways in which UCP practice affects personal behavior, promotes critical reflection on questions of power and identify and that facilitates a diverse range of agency in their gender performance. However UCP is subject to the same structural challenges as other humanitarian work, including the privileging of certain types of white, Eurocentric masculinities and femininities. Unique components of the practice invert the masculinist security paradigm and foreground a radical ethics of care and collective knowing. However UCP practice currently exhibits only limited resistance to the disciplinary power of the technocratic ‘security-development nexus’. This thesis indicates the importance of further research and practice which attends to the intersectionality of identities within the UCP community; especially the importance of the eldership of experienced practitioners. Recommendations include greater attention to and diversity of learning approaches including mentorship and more concerted transnational exchange between practitioners in different countries and continents. These interventions, combined with organizational focusses on retention will consolidate and further the possibilities of agencies from UCP workers that actively embody resistance to dominative hegemonic regimes that normalize colonial, militarized ideals of gender