Digital Identity in Mobile Products for Digital Innovation

Mobile computing growth has led to a world connecting people, devices, organisations and appliances. This world of ubiquitous computing is served through multiple digital products and services, which provide value to the user. The user is the central player in this digital landscape and the importance of identifying and understanding the user is significant to the creators of digital products and services, or digital innovation. The purpose of this paper is to explore the relationship between digital identity and digital innovation in the context of mobile computing. Exploring this relationship will help further the understanding of whether the presence of digital identity has a positive influence on digital innovation. The exploratory study was conducted using qualitative and quantitative strategies within an inductive approach in order to understand the concepts of digital identity and digital innovation. The Holmström-Nylen (2015) Framework was amended to measure the presence of digital innovation in the product or service and also to classify the relationship between digital identity and digital innovation. The results identified a series of themes and causalities between the implementation of digital identity and mobile computing for digital product or service. The results also suggested a possible relationship between digital innovation and digital identity, depending on the surrounding organisational factors, however there was not enough conclusive evidence of an enabling role between digital identity and digital product or service innovation

Service Innovation | A Service Blueprinting for Industry4.0

This research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, mapping the service process using such service blueprinting becomes useful to boost new dynamics generating positive and measurable innovation outcomes using either quantitative or qualitative indicators, indexed to the different stakeholders’ concerns. As recommended by the of Service Science, wealth comes from service innovation among service systems, so, it is necessary to know at the outset which resources are involved in value propositions along the service process. With this research, we have conceptualized an innovative service blueprinting framework for the digital innovation to visualize the bridge between the physical world and the virtual world in Industry 4.0 operations

Promoting Digital Innovation for Sustainability in the Public Sector

Digital technologies and their uptake in society have advanced more rapidly than any innovation in history. However, research into how the public sector uses digital innovation has been slow to develop. Government has an essential role to play in sustainability by setting and enforcing policies around subjects such as pollution and carbon taxes, making digital innovation in government critical for digital sustainability. Further, the public sector’s values and priorities differ from those of the private sector, which confounds simple comparisons in areas such as digital ways of working and efficiency drivers. This paper draws on the public management literature and uses an exploratory and interpretive field study of a leading digital government. The research identifies six barriers to digital innovation within the New South Wales government, a world-leader in digital integration. The barriers are: varying digital maturity, non-digital mindset, slow mobilization, service-based silos, premature solutioning, and failure to align investment in digital innovation with broader government priorities. The paper identifies initiatives enabling world-class digital innovation and driving effective change. These enablers are structural service integration, ecosystem engagement, technology modernization, customer-centric strategies and processes, and agility in management. This paper finds that digital capability gaps and core rigidities interact requiring a comprehensive approach to realize the significant benefits offered to citizens and the environment

Digital Service Innovation for Sustainable Development: A Systematic Literature Review

Creating and delivering products and services that promote sustainability is increasingly important in today’s economy. Novel services based on digital technologies and infrastructure can significantly contribute to sustainable development, as demonstrated by digitally enabled car-sharing services where increased asset utilization reduces production-related greenhouse gas emissions. However, there is still limited knowledge on how digital service innovation can purposefully be applied to promote sustainability. To address this gap, we conduct a systematic literature review and perform a qualitative inductive analysis of 50 articles on the impact of digital service innovation on social, environmental, and economic sustainability. We provide a comprehensive overview of real-world applications and identify five underlying mechanisms through which innovation with digital services can drive sustainable development. In doing so, we aim to pave the way to purposefully conceive, design, and implement digital services for sustainability

Improving the Utilization of Digital Services - Evaluating Contest - Driven Open Data Development and the Adoption of Cloud Services

There is a growing interest in utilizing digital services, such as software apps and cloud-based software services. The utilization of digital services is increasing more rapidly than any other segment of world trade. The availability of open data unlocks the possibility of generating market possibilities in the public and private sectors. Digital service utilization can be improved by adopting cloud-based software services and open data innovation for service development. However, open data has no value unless utilized, and little is known about developing digital services using open data. Evaluation of digital service development processes to service deployment is indispensable. Despite this, existing evaluation models are not specifically designed to measure open data innovation contests. Additionally, existing cloud-based digital service implications are not used directly to adopt the technology, and empirical research needs to be included. The research question addressed in this thesis is: "How can contest-driven innovation of open data digital services be evaluated and the adoption of digital services be supported to improve the utilization of digital services?" The research approaches used are design science research, descriptive statistics, and case study. This thesis proposes Digital Innovation Contest Measurement Model (DICM-model) and Designing and Refining DICM (DRD-method) for designing and refining DICM-model to provide more agility. Additionally, a framework of barriers constraining developers of open data services from developing viable services is also presented. This framework enables requirement and cloud engineers to prioritize factors responsible for effective adoption. Future research possibilities are automation of idea generation, ex-post evaluation of the proposed artifacts, and expanding cloud-based digital service adoption from suppliers' perspectives.Comment: The abstract is summarized to fit arxiv's character length requirement; DSV Report Series, Series No. 18-00

Digital Service Innovation for Sustainable Development: A Systematic Literature Review

Creating and delivering products and services that promote sustainability is increasingly important in today’s economy. Novel services based on digital technologies and infrastructure can significantly contribute to sustainable development–as digitally enabled car-sharing services demonstrate: Increased asset utilization reduces production-related greenhouse gas emissions. However, there is still limited knowledge on how digital service innovation can purposefully be applied to promote sustainability. To address this gap, we conduct a systematic literature review and perform a qualitative inductive analysis of 50 articles covering digital service impact on social, environmental, and economic sustainability. We compile a comprehensive overview of real-world applications and identify five underlying mechanisms in which innovation with digital services can drive sustainable development. Thus, we aim to pave the way to purposefully conceive, design, and implement digital services for sustainability

An Integrative Design Framework for New Service Development

Service innovation is focused on customer value creation. At its core, customer-centric service innovation in an increasingly digital world is technology-enabled, human-centered, and process-oriented. This requires a cross-disciplinary, holistic approach to new service design and development (NSD). This paper proposes a new service strategy-aligned integrative design framework for NSD. It correlates the underlying theories and principles of disparate but interrelated aspects of service design thinking: service strategy, concept, design, experience and architecture into a coherent framework for NSD, consistent with the service brand value. Application of the framework to NSD is envisioned to be iterative and holistic, accentuated on continuous organizational and customer learning. The preliminary framework's efficacy is illustrated using a simplified telecom case example. © Springer International Publishing Switzerland 2014

Public Innovation and Digital Transformation

Public innovation and digitalization are reshaping organizations and society in various ways and within multiple fields, as innovations are essential in transforming our world and addressing global sustainability and development challenges. This book addresses the fascinating relationship of these two contemporary topics and explores the role of digital transformation in promoting public innovation. This edited collection includes examples of innovations that emerge suddenly, practices for processing innovations, and the requirements for transformation from innovation to the "new normal". Acknowledging that public innovation refers to the development and realization of new and creative ideas that challenge conventional wisdom and disrupt the established practices within a specific context, expert contributions from international scholars explore and illustrate the various activities that are happening in the world of multiple digitalization opportunities. The content covers public administration, technical and business management, human, social, and future sciences, paying attention to the interaction between public and private sectors to utilize digitalization in order to facilitate public innovation. This timely book will be of interest to researchers, academics and students in the fields of technology and innovation management, as well as knowledge management, public service management and administration.fi=vertaisarvioitu|en=peerReviewed

Public Innovation and Digital Transformation

Public innovation and digitalization are reshaping organizations and society in various ways and within multiple fields, as innovations are essential in transforming our world and addressing global sustainability and development challenges. This book addresses the fascinating relationship of these two contemporary topics and explores the role of digital transformation in promoting public innovation. This edited collection includes examples of innovations that emerge suddenly, practices for processing innovations, and the requirements for transformation from innovation to the ""new normal"". Acknowledging that public innovation refers to the development and realization of new and creative ideas that challenge conventional wisdom and disrupt the established practices within a specific context, expert contributions from international scholars explore and illustrate the various activities that are happening in the world of multiple digitalization opportunities. The content covers public administration, technical and business management, human, social, and future sciences, paying attention to the interaction between public and private sectors to utilize digitalization in order to facilitate public innovation. This timely book will be of interest to researchers, academics and students in the fields of technology and innovation management, as well as knowledge management, public service management and administration

From geographical innovation clusters towards virtual innovation clusters: The innovation virtual system

The opportunities of the new economic landscape have determined radical changes in the organizational structures of the firms, till the creation of new virtual clusterization forms, that is distinct systems of suppliers, distributors, service providers and clients that use the 'internetworking technologies' as a principal way for co-operating and competing. These 'virtual clusterization forms' that have been also defined as 'e-business communities' or 'b-web communities' (Tapscott, Lowy & Ticoll, 2000), are here defined as 'virtual clusters'. In a virtual cluster (VC), each enterprise adds one or more distinct aspects of product/service value to the value of the network, by exchanging digital knowledge with other members. Recent studies, focused on VCs, highlight that the VC enabling factors may be identified in ICTs ubiquity (increasingly wireless) and bandwidth robustness, that allow firms to access real-time what they need and to co-ordinate their intra and inter-firm activities, creating value both by offering innovative and personalized products, services and by cutting transaction costs. (Davin and Botkin, 1994) (Rayport and Sviokla, 1995). This paper focuses on these VCs innovation processes, in order to make some comparisons between the traditional geographical innovation clusters and the emerging virtual innovation clusters. To this end, the paper is organized in two logical patterns: Some empirical evidence for describing ad discussing the more important features of the emerging VCs. Specifically, the paper focuses on the following issues: - Some first results on VCs characteristics, regarding four distinctive features of their new world of business: i. Agents: radical increase in the number of agents that form a cluster. ii. Connections: virtually unlimited increase in the number of connections and therefore in the potential size of the cluster. iii. Space: delocalization of transactions which become space independent. iv. Time: information transmission takes place at the speed of electronic communication. - The analysis of the VC basic unit, the Internetworked Enterprise (IE), and of its learning process with customers and trough strategic alliances. A model of the VCs global virtual learning environment, here conceived as a system of innovation, defined as 'Innovation Virtual System' (IVS). IVS is here interpreted as a new way of projecting the traditional systems of innovation into a global scale.