Adaptive Process Management in Cyber-Physical Domains

The increasing application of process-oriented approaches in new challenging cyber-physical domains beyond business computing (e.g., personalized healthcare, emergency management, factories of the future, home automation, etc.) has led to reconsider the level of flexibility and support required to manage complex processes in such domains. A cyber-physical domain is characterized by the presence of a cyber-physical system coordinating heterogeneous ICT components (PCs, smartphones, sensors, actuators) and involving real world entities (humans, machines, agents, robots, etc.) that perform complex tasks in the “physical” real world to achieve a common goal. The physical world, however, is not entirely predictable, and processes enacted in cyber-physical domains must be robust to unexpected conditions and adaptable to unanticipated exceptions. This demands a more flexible approach in process design and enactment, recognizing that in real-world environments it is not adequate to assume that all possible recovery activities can be predefined for dealing with the exceptions that can ensue. In this chapter, we tackle the above issue and we propose a general approach, a concrete framework and a process management system implementation, called SmartPM, for automatically adapting processes enacted in cyber-physical domains in case of unanticipated exceptions and exogenous events. The adaptation mechanism provided by SmartPM is based on declarative task specifications, execution monitoring for detecting failures and context changes at run-time, and automated planning techniques to self-repair the running process, without requiring to predefine any specific adaptation policy or exception handler at design-time

Developing the content of two behavioural interventions : using theory-based interventions to promote GP management of upper respiratory tract infection without prescribing antibiotics #1

Background: Evidence shows that antibiotics have limited effectiveness in the management of upper respiratory tract infection (URTI) yet GPs continue to prescribe antibiotics. Implementation research does not currently provide a strong evidence base to guide the choice of interventions to promote the uptake of such evidence-based practice by health professionals. While systematic reviews demonstrate that interventions to change clinical practice can be effective, heterogeneity between studies hinders generalisation to routine practice. Psychological models of behaviour change that have been used successfully to predict variation in behaviour in the general population can also predict the clinical behaviour of healthcare professionals. The purpose of this study was to design two theoretically-based interventions to promote the management of upper respiratory tract infection (URTI) without prescribing antibiotics. Method: Interventions were developed using a systematic, empirically informed approach in which we: selected theoretical frameworks; identified modifiable behavioural antecedents that predicted GPs intended and actual management of URTI; mapped these target antecedents on to evidence-based behaviour change techniques; and operationalised intervention components in a format suitable for delivery by postal questionnaire. Results: We identified two psychological constructs that predicted GP management of URTI: "Self-efficacy," representing belief in one's capabilities, and "Anticipated consequences," representing beliefs about the consequences of one's actions. Behavioural techniques known to be effective in changing these beliefs were used in the design of two paper-based, interactive interventions. Intervention 1 targeted self-efficacy and required GPs to consider progressively more difficult situations in a "graded task" and to develop an "action plan" of what to do when next presented with one of these situations. Intervention 2 targeted anticipated consequences and required GPs to respond to a "persuasive communication" containing a series of pictures representing the consequences of managing URTI with and without antibiotics. Conclusion: It is feasible to systematically develop theoretically-based interventions to change professional practice. Two interventions were designed that differentially target generalisable constructs predictive of GP management of URTI. Our detailed and scientific rationale for the choice and design of our interventions will provide a basis for understanding any effects identified in their evaluation. Trial registration: Clinicaltrials.gov NCT00376142This study is funded by the European Commission Research Directorate as part of a multi-partner program: Research Based Education and Quality Improvement (ReBEQI): A Framework and tools to develop effective quality improvement programs in European healthcare. (Proposal No: QLRT-2001-00657)

Bells that still can ring: systems thinking in practice

Complexity science has generated significant insight regarding the interrelatedness of factors and actors constituting our real world and emergent effects from such interrelationships. But the translation of such rich insight towards developing appropriate tools for improving real world situations of change and uncertainty provides a further significant challenge. Systems thinking in practice is a heuristic framework based upon ideas of boundary critique for guiding the use and development of tools from different traditions in managing complex realities. By reference to five systems approaches, each embodying more than 30 years of experiential use, three interrelated features of the framework are drawn out – contexts of systemic change, practitioners as change agents, and tools as systems constructs that can themselves change through adaptation. The ‘bells that still can ring’ refer to tools associated with the Systems tradition which have demonstrable capacity to change and adapt by continual iteration with changing context of use and different practitioners using them. It is in the practice of using such tools whilst being aware of significant ‘cracks’ associated with traps in managing complex realities that enables systems thinking in practice to evolve. Complexity tools as examples of systems thinking can inadvertently invite traps of reductionism within contexts, dogmatism amongst practitioners, and fetishism of our tools as conceptual constructs associated with ultimately undeliverable promises towards achieving holism and pluralism. The heuristic provides a guiding framework on monitoring the development of tools from different traditions for improving complex realities and avoiding such traps

Critical thinking and systems thinking: towards a critical literacy for systems thinking in practice

About the book: In reflective problem solving and thoughtful decision making using critical thinking one considers evidence, the context of judgment, the relevant criteria for making the judgment well, the applicable methods or techniques for forming the judgment, and the applicable theoretical constructs for understanding the problem and the question at hand. In this book, the authors present topical research in the study of critical thinking. Topics discussed include developing critical thinking through probability models; the promotion of critical thinking skills through argument mapping; an instructional model for teacher training in critical thinking; advanced academic literacy and critical thinking and critical thinking and higher education

Reconciliation of object interaction models

This paper presents Reconciliation+, a tool-supported method which identifies overlaps between models of different object interactions expressed as UML sequence and/or collaboration diagrams, checks whether the overlapping elements of these models satisfy specific consistency rules, and guides developers in handling these inconsistencies. The method also keeps track of the decisions made and the actions taken in the process of managing inconsistencies

Svjesnost konteksta u mreži pokretnih programskih agenata

The paper deals with context awareness in information, communication and computing systems and context introduction in mobile software agent network. Mobile agent network is a formal system that includes a multi-agent system residing in a network of interconnected nodes, which hosts agents, allowing their operation, communication and migration. Software agents can help in managing complex relationships between information and communication service users and service providers. The role of intelligent and mobile agents representing service users and service providers in the network and supporting context awareness is considered. Context is defined as any information that can be used to characterize the situation of an entity respecting its physical, social, communication and computing environment. A unified treatment of context information contained in the user profile, presence service and those relevant for general context-aware systems is proposed in order to preserve the functionality and performance evaluation capabilities of the mobile agent network. The approach elaborated in the paper is based on conceptual context representation, system services and agent operations required for supporting context-awareness in the mobile agent network. Case study on agent-based ad-hoc social network service is included.Rad se bavi svjesnošću konteksta u informacijskim, komunikacijskim i računalnim sustavima i uvođenjem konteksta u mrežu pokretnih programskih agenata. Mreža pokretnih agenata je formalni sustav koji uključuje višeagentski sustav koji djeluje u mreži međusobno povezanih čvorova koji udomljuju agente, omogućujući im provedbu operacija, komunikaciju i migraciju. Programski agenti mogu pridonijeti upravljanju složenih odnosa između korisnika i davatelja informacijskih i komunikacijskih usluga. Razmatra se uloga inteligentnih i pokretnih agenata koji predstavljaju korisnike i davatelje usluga u mreži te im omogućuju kontekstno svjesnu potporu. Kontekst se definira kao svaka informacija kojom se može obilježiti situacija nekog entiteta uvažavajući njegovo fizičko, društveno, komunikacijsko i računalno okružje. Predlaže se objedinjeno tretiranje kontekstne informacije sadržane u korisničkom profilu, usluzi nazočnosti, kao i one mjerodavne za opće kontekstnosvjesne sustave, kako bi se očuvala mogućnost evaluacije funkcionalnosti i performansi mreže pokretnih agenata. Pristup obrađen u radu zasniva se na koncepcijskom predočavanju konteksta te uslugama sustava i agentskim operacijama potrebnima za potporu konteksta u mreži pokretnih agenata. Uključen je studijski primjer agentski zasnovanog ad-hoc društvenog umrežavanja

Risk assessment and relationship management: practical approach to supply chain risk management

The literature suggests the need for incorporating the risk construct into the measurement of organisational performance, although few examples are available as to how this might be undertaken in relation to supply chains. A conceptual framework for the development of performance and risk management within the supply chain is evolved from the literature and empirical evidence. The twin levels of dyadic performance/risk management and the management of a portfolio of performance/risks is addressed, employing Agency Theory to guide the analysis. The empirical evidence relates to the downstream management of dealerships by a large multinational organisation. Propositions are derived from the analysis relating to the issues and mechanisms that may be employed to effectively manage a portfolio of supply chain performance and risks