Software Agent Architecture for Managing Inter-Organizational Collaborations

The growing importance of cooperation among organizations, as a result of globalization, current market opportunities and technological advances, encourages organizations to dynamically establish inter-organizational collaborations. These collaborations are carried out by executing collaborative business processes among the organizations. In this work we propose an agent-based software architecture for managing inter-organizational collaborations. Two types of agents are provided: the Collaboration Administrator Agent and the Process Administrator Agent. The former allows organizations setting up collaborations. The latter allows organizations executing collaborative business processes. A Colored Petri Net model specifying the role, which an organization fulfills in a collaborative process, is used to carry out the behavior of the Process Administrator Agent that represents the organization. Planning and execution of the actions of the Process Administrator Agents are driven by a Colored Petri Net machine embedded to them. Thus, Process Administrator Agents do not require to have defined at design-time the protocols they can support. In addition, we propose a model-driven development method for generating Colored Petri Net models from a collaborative process model defined as interaction protocol. Finally, an implementation of the agent-based software architecture and methods based on model-driven development are presented.La creciente importancia de la cooperación entre las organizaciones, como consecuencia de la globalización, las oportunidades actuales de mercado y los avances tecnológicos, alienta a las organizaciones a establecer en forma dinámica colaboraciones inter-organizacionales. Estas colaboraciones se llevan a cabo mediante la ejecución de procesos de negocio colaborativos entre las organizaciones. En este trabajo de investigación se propone una arquitectura basada en agentes de software para la gestión de colaboraciones inter-organizacionales. La arquitectura provee dos tipos de agentes: el Agente Administrador de Colaboraciones y el Agente Administrador de Proceso. El primer agente permite a las organizaciones a establecer colaboraciones. El segundo agente habilita a las organizaciones ejecutar procesos de negocio colaborativos. El rol que una organización desempeña en un proceso colaborativo es especificado mediante un modelo de redes de Petri coloreadas. Este modelo es usado para dirigir el comportamiento del Agente Administrador de Proceso, el cual representa a una organización. La ejecución de los planes y las acciones del Agente Administrador de Proceso son dirigidas mediante una máquina de redes de Petri coloreadas embebida en el agente. Entonces, los Agentes Administrador de Proceso no requieren tener definido en tiempo de diseño los protocolos que dan soporte a su comportamiento. Adicionalmente, se propone un método basado en el desarrollo dirigido por modelos para la generación en forma automática de modelos de redes de Petri coloreadas a partir de un modelo de procesos de negocio colaborativo definido como protocolo de interacción. Finalmente, la implementación de la arquitectura y los métodos basados en el desarrollo dirigido por modelos son presentados.Fil: Tello Leal, Edgar. Universidad Autónoma de Tamaulipas; MéxicoFil: Chiotti, Omar Juan Alfredo. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Santa Fe. Instituto de Desarrollo y Diseño (i); ArgentinaFil: Villarreal, Pablo David. Universidad Tecnologica Nacional. Facultad Regional Santa Fe. Centro de Investigacion y Desarrollo de Ingenieria En Sistemas de Informacion; Argentin

The Challenges of Inter-Organizational Business Process Design - A Research Agenda

Given the increasing importance of value chain collaboration, business processes need to be more closely aligned across organizational boundaries. Hence, business process modeling and design have to be enhanced and extended to cope with inter-organizational business relationships. Among the challenges that arise are interdependencies between internal and external processes, different process logic and terminology, missing clarification of responsibilities and confidentiality issues. This paper analyzes existing approaches to business process modeling, workflow management and B2B standardization with regard to the specific requirements concerning inter-organizational business process design. It extracts the relevant concepts addressing these requirements and draws up an agenda for further research

Web Engineering for Workflow-based Applications: Models, Systems and Methodologies

This dissertation presents novel solutions for the construction of Workflow-based Web applications: The Web Engineering DSL Framework, a stakeholder-oriented Web Engineering methodology based on Domain-Specific Languages; the Workflow DSL for the efficient engineering of Web-based Workflows with strong stakeholder involvement; the Dialog DSL for the usability-oriented development of advanced Web-based dialogs; the Web Engineering Reuse Sphere enabling holistic, stakeholder-oriented reuse

Developing Web Services Using Workflow Model: An Inter-organizational Perspective

This paper discusses how a workflow model can be used in the design and development of web services composition. We particularly investigate the development of web services composition in an inter-organizational workflow environment. We discuss respectively how to design an inter-organizational workflow from scratch when there is no existing internal workflow, and how to make existing internal workflows work together in an inter-organizational workflow environment

Computerization of workflows, guidelines and care pathways: a review of implementation challenges for process-oriented health information systems

There is a need to integrate the various theoretical frameworks and formalisms for modeling clinical guidelines, workflows, and pathways, in order to move beyond providing support for individual clinical decisions and toward the provision of process-oriented, patient-centered, health information systems (HIS). In this review, we analyze the challenges in developing process-oriented HIS that formally model guidelines, workflows, and care pathways. A qualitative meta-synthesis was performed on studies published in English between 1995 and 2010 that addressed the modeling process and reported the exposition of a new methodology, model, system implementation, or system architecture. Thematic analysis, principal component analysis (PCA) and data visualisation techniques were used to identify and cluster the underlying implementation ‘challenge’ themes. One hundred and eight relevant studies were selected for review. Twenty-five underlying ‘challenge’ themes were identified. These were clustered into 10 distinct groups, from which a conceptual model of the implementation process was developed. We found that the development of systems supporting individual clinical decisions is evolving toward the implementation of adaptable care pathways on the semantic web, incorporating formal, clinical, and organizational ontologies, and the use of workflow management systems. These architectures now need to be implemented and evaluated on a wider scale within clinical settings

Business Process Management and Process Mining within a Real Business Environment: An Empirical Analysis of Event Logs Data in a Consulting Project

Il presente elaborato esplora l’attitudine delle organizzazioni nei confronti dei processi di business che le sostengono: dalla semi-assenza di struttura, all’organizzazione funzionale, fino all’avvento del Business Process Reengineering e del Business Process Management, nato come superamento dei limiti e delle problematiche del modello precedente. All’interno del ciclo di vita del BPM, trova spazio la metodologia del process mining, che permette un livello di analisi dei processi a partire dagli event data log, ossia dai dati di registrazione degli eventi, che fanno riferimento a tutte quelle attività supportate da un sistema informativo aziendale. Il process mining può essere visto come naturale ponte che collega le discipline del management basate sui processi (ma non data-driven) e i nuovi sviluppi della business intelligence, capaci di gestire e manipolare l’enorme mole di dati a disposizione delle aziende (ma che non sono process-driven). Nella tesi, i requisiti e le tecnologie che abilitano l’utilizzo della disciplina sono descritti, cosi come le tre tecniche che questa abilita: process discovery, conformance checking e process enhancement. Il process mining è stato utilizzato come strumento principale in un progetto di consulenza da HSPI S.p.A. per conto di un importante cliente italiano, fornitore di piattaforme e di soluzioni IT. Il progetto a cui ho preso parte, descritto all’interno dell’elaborato, ha come scopo quello di sostenere l’organizzazione nel suo piano di improvement delle prestazioni interne e ha permesso di verificare l’applicabilità e i limiti delle tecniche di process mining. Infine, nell’appendice finale, è presente un paper da me realizzato, che raccoglie tutte le applicazioni della disciplina in un contesto di business reale, traendo dati e informazioni da working papers, casi aziendali e da canali diretti. Per la sua validità e completezza, questo documento è stata pubblicato nel sito dell'IEEE Task Force on Process Mining