Personalizing Interactions with Information Systems

Personalization constitutes the mechanisms and technologies necessary to customize information access to the end-user. It can be defined as the automatic adjustment of information content, structure, and presentation tailored to the individual. In this chapter, we study personalization from the viewpoint of personalizing interaction. The survey covers mechanisms for information-finding on the web, advanced information retrieval systems, dialog-based applications, and mobile access paradigms. Specific emphasis is placed on studying how users interact with an information system and how the system can encourage and foster interaction. This helps bring out the role of the personalization system as a facilitator which reconciles the user’s mental model with the underlying information system’s organization. Three tiers of personalization systems are presented, paying careful attention to interaction considerations. These tiers show how progressive levels of sophistication in interaction can be achieved. The chapter also surveys systems support technologies and niche application domains

Towards Systematic Personalization of Information Spaces

Web information systems often have large and complex information spaces. These spaces serve as a conceptual framework for all user-system interactions. Their complexity is likely to cause users having trouble carrying out with these systems the business cases in their portfolio. Aiding users therefore requires a view of reduced complexity on the information space being defined and made accessible to the users. Such a view is called a story. Working out the stories that best help users beneficially use Web information systems is the task of information space personalization. This paper analyses a Web information system. A Kleene algebra is used as a mathematical model of a story of this system. We illustrate that formal manipulation of Kleene algebras can be used for personalizing information spaces. This paper thus supports the proposal of using Kleene algebras as mathematical model of Web information system usage

The Partial Evaluation Approach to Information Personalization

Information personalization refers to the automatic adjustment of information content, structure, and presentation tailored to an individual user. By reducing information overload and customizing information access, personalization systems have emerged as an important segment of the Internet economy. This paper presents a systematic modeling methodology - PIPE (`Personalization is Partial Evaluation') - for personalization. Personalization systems are designed and implemented in PIPE by modeling an information-seeking interaction in a programmatic representation. The representation supports the description of information-seeking activities as partial information and their subsequent realization by partial evaluation, a technique for specializing programs. We describe the modeling methodology at a conceptual level and outline representational choices. We present two application case studies that use PIPE for personalizing web sites and describe how PIPE suggests a novel evaluation criterion for information system designs. Finally, we mention several fundamental implications of adopting the PIPE model for personalization and when it is (and is not) applicable.Comment: Comprehensive overview of the PIPE model for personalizatio

Modeling User Preferences in Recommender Systems: A Classification Framework for Explicit and Implicit User Feedback

Recommender systems are firmly established as a standard technology for assisting users with their choices; however, little attention has been paid to the application of the user model in recommender systems, particularly the variability and noise that are an intrinsic part of human behavior and activity. To enable recommender systems to suggest items that are useful to a particular user, it can be essential to understand the user and his or her interactions with the system. These interactions typically manifest themselves as explicit and implicit user feedback that provides the key indicators for modeling users' preferences for items and essential information for personalizing recommendations. In this article, we propose a classification framework for the use of explicit and implicit user feedback in recommender systems based on a set of distinct properties that include Cognitive Effort, UserModel, Scale of Measurement, and Domain Relevance.We develop a set of comparison criteria for explicit and implicit user feedback to emphasize the key properties. Using our framework, we provide a classification of recommender systems that have addressed questions about user feedback, and we review state-of-the-art techniques to improve such user feedback and thereby improve the performance of the recommender system. Finally, we formulate challenges for future research on improvement of user feedback. © 2014 ACM

Personalizing Session-based Recommendations with Hierarchical Recurrent Neural Networks

Session-based recommendations are highly relevant in many modern on-line services (e.g. e-commerce, video streaming) and recommendation settings. Recently, Recurrent Neural Networks have been shown to perform very well in session-based settings. While in many session-based recommendation domains user identifiers are hard to come by, there are also domains in which user profiles are readily available. We propose a seamless way to personalize RNN models with cross-session information transfer and devise a Hierarchical RNN model that relays end evolves latent hidden states of the RNNs across user sessions. Results on two industry datasets show large improvements over the session-only RNNs