Optimizing Human Performance in Mobile Text Entry

Although text entry on mobile phones is abundant, research strives to achieve desktop typing performance "on the go". But how can researchers evaluate new and existing mobile text entry techniques? How can they ensure that evaluations are conducted in a consistent manner that facilitates comparison? What forms of input are possible on a mobile device? Do the audio and haptic feedback options with most touchscreen keyboards affect performance? What influences users' preference for one feedback or another? Can rearranging the characters and keys of a keyboard improve performance? This dissertation answers these questions and more. The developed TEMA software allows researchers to evaluate mobile text entry methods in an easy, detailed, and consistent manner. Many in academia and industry have adopted it. TEMA was used to evaluate a typical QWERTY keyboard with multiple options for audio and haptic feedback. Though feedback did not have a significant effect on performance, a survey revealed that users' choice of feedback is influenced by social and technical factors. Another study using TEMA showed that novice users entered text faster using a tapping technique than with a gesture or handwriting technique. This motivated rearranging the keys and characters to create a new keyboard, MIME, that would provide better performance for expert users. Data on character frequency and key selection times were gathered and used to design MIME. A longitudinal user study using TEMA revealed an entry speed of 17 wpm and a total error rate of 1.7% for MIME, compared to 23 wpm and 5.2% for QWERTY. Although MIME's entry speed did not surpass QWERTY's during the study, it is projected to do so after twelve hours of practice. MIME's error rate was consistently low and significantly lower than QWERTY's. In addition, participants found MIME more comfortable to use, with some reporting hand soreness after using QWERTY for extended periods

Making Spatial Information Accessible on Touchscreens for Users who are Blind and Visually Impaired

Touchscreens have become a de facto standard of input for mobile devices as they most optimally use the limited input and output space that is imposed by their form factor. In recent years, people who are blind and visually impaired have been increasing their usage of smartphones and touchscreens. Although basic access is available, there are still many accessibility issues left to deal with in order to bring full inclusion to this population. One of the important challenges lies in accessing and creating of spatial information on touchscreens. The work presented here provides three new techniques, using three different modalities, for accessing spatial information on touchscreens. The first system makes geometry and diagram creation accessible on a touchscreen through the use of text-to-speech and gestural input. This first study is informed by a qualitative study of how people who are blind and visually impaired currently access and create graphs and diagrams. The second system makes directions through maps accessible using multiple vibration sensors without any sound or visual output. The third system investigates the use of binaural sound on a touchscreen to make various types of applications accessible such as physics simulations, astronomy, and video games

Study of the interaction with a virtual 3D environment displayed on a smartphone

Les environnements virtuels à 3D (EV 3D) sont de plus en plus utilisés dans différentes applications telles que la CAO, les jeux ou la téléopération. L'évolution des performances matérielles des Smartphones a conduit à l'introduction des applications 3D sur les appareils mobiles. En outre, les Smartphones offrent de nouvelles capacités bien au-delà de la communication vocale traditionnelle qui sont consentis par l'intégrité d'une grande variété de capteurs et par la connectivité via Internet. En conséquence, plusieurs intéressantes applications 3D peuvent être conçues en permettant aux capacités de l'appareil d'interagir dans un EV 3D. Sachant que les Smartphones ont de petits et aplatis écrans et que EV 3D est large, dense et contenant un grand nombre de cibles de tailles différentes, les appareils mobiles présentent certaines contraintes d'interaction dans l'EV 3D comme : la densité de l'environnement, la profondeur de cibles et l'occlusion. La tâche de sélection fait face à ces trois problèmes pour sélectionner une cible. De plus, la tâche de sélection peut être décomposée en trois sous-tâches : la Navigation, le Pointage et la Validation. En conséquence, les chercheurs dans un environnement virtuel 3D ont développé de nouvelles techniques et métaphores pour l'interaction en 3D afin d'améliorer l'utilisation des applications 3D sur les appareils mobiles, de maintenir la tâche de sélection et de faire face aux problèmes ou facteurs affectant la performance de sélection. En tenant compte de ces considérations, cette thèse expose un état de l'art des techniques de sélection existantes dans un EV 3D et des techniques de sélection sur Smartphone. Il expose les techniques de sélection dans un EV 3D structurées autour des trois sous-tâches de sélection: navigation, pointage et validation. En outre, il décrit les techniques de désambiguïsation permettant de sélectionner une cible parmi un ensemble d'objets présélectionnés. Ultérieurement, il expose certaines techniques d'interaction décrites dans la littérature et conçues pour être implémenter sur un Smartphone. Ces techniques sont divisées en deux groupes : techniques effectuant des tâches de sélection bidimensionnelle sur un Smartphone et techniques exécutant des tâches de sélection tridimensionnelle sur un Smartphone. Enfin, nous exposons les techniques qui utilisaient le Smartphone comme un périphérique de saisie. Ensuite, nous discuterons la problématique de sélection dans un EV 3D affichée sur un Smartphone. Il expose les trois problèmes identifiés de sélection : la densité de l'environnement, la profondeur des cibles et l'occlusion. Ensuite, il établit l'amélioration offerte par chaque technique existante pour la résolution des problèmes de sélection. Il analyse les atouts proposés par les différentes techniques, la manière dont ils éliminent les problèmes, leurs avantages et leurs inconvénients. En outre, il illustre la classification des techniques de sélection pour un EV 3D en fonction des trois problèmes discutés (densité, profondeur et occlusion) affectant les performances de sélection dans un environnement dense à 3D. Hormis pour les jeux vidéo, l'utilisation d'environnement virtuel 3D sur Smartphone n'est pas encore démocratisée. Ceci est dû au manque de techniques d'interaction proposées pour interagir avec un dense EV 3D composé de nombreux objets proches les uns des autres et affichés sur un petit écran aplati et les problèmes de sélection pour afficher l' EV 3D sur un petit écran plutôt sur un grand écran. En conséquence, cette thèse se concentre sur la proposition et la description du fruit de cette étude : la technique d'interaction DichotoZoom. Elle compare et évalue la technique proposée à la technique de circulation suggérée par la littérature. L'analyse comparative montre l'efficacité de la technique DichotoZoom par rapport à sa contrepartie. Ensuite, DichotoZoom a été évalué selon les différentes modalités d'interaction disponibles sur les Smartphones. Cette évaluation montre la performance de la technique de sélection proposée basée sur les quatre modalités d'interaction suivantes : utilisation de boutons physiques ou sous forme de composants graphiques, utilisation d'interactions gestuelles via l'écran tactile ou le déplacement de l'appareil lui-même. Enfin, cette thèse énumère nos contributions dans le domaine des techniques d'interaction 3D utilisées dans un environnement virtuel 3D dense affiché sur de petits écrans et propose des travaux futurs.3D Virtual Environments (3D VE) are more and more used in different applications such as CAD, games, or teleoperation. Due to the improvement of smartphones hardware performance, 3D applications were also introduced to mobile devices. In addition, smartphones provide new computing capabilities far beyond the traditional voice communication. They are permitted by the variety of built-in sensors and the internet connectivity. In consequence, interesting 3D applications can be designed by enabling the device capabilities to interact in a 3D VE. Due to the fact that smartphones have small and flat screens and that a 3D VE is wide and dense with a large number of targets of various sizes, mobile devices present some constraints in interacting on the 3D VE like: the environment density, the depth of targets and the occlusion. The selection task faces these three problems to select a target. In addition, the selection task can be decomposed into three subtasks: Navigation, Pointing and Validation. In consequence, researchers in 3D virtual environment have developed new techniques and metaphors for 3D interaction to improve 3D application usability on mobile devices, to support the selection task and to face the problems or factors affecting selection performance. In light of these considerations, this thesis exposes a state of the art of the existing selection techniques in 3D VE and the selection techniques on smartphones. It exposes the selection techniques in 3D VE structured around the selection subtasks: navigation, pointing and validation. Moreover, it describes disambiguation techniques providing the selection of a target from a set of pre-selected objects. Afterward, it exposes some interaction techniques described in literature and designed for implementation on Smartphone. These techniques are divided into two groups: techniques performing two-dimensional selection tasks on smartphones, and techniques performing three-dimensional selection tasks on smartphones. Finally, we expose techniques that used the smartphone as an input device. Then, we will discuss the problematic of selecting in 3D VE displayed on a Smartphone. It exposes the three identified selection problems: the environment density, the depth of targets and the occlusion. Afterward, it establishes the enhancement offered by each existing technique in solving the selection problems. It analysis the assets proposed by different techniques, the way they eliminates the problems, their advantages and their inconvenient. Furthermore, it illustrates the classification of the selection techniques for 3D VE according to the three discussed problems (density, depth and occlusion) affecting the selection performance in a dense 3D VE. Except for video games, the use of 3D virtual environment (3D VE) on Smartphone has not yet been popularized. This is due to the lack of interaction techniques to interact with a dense 3D VE composed of many objects close to each other and displayed on a small and flat screen and the selection problems to display the 3D VE on a small screen rather on a large screen. Accordingly, this thesis focuses on defining and describing the fruit of this study: DichotoZoom interaction technique. It compares and evaluates the proposed technique to the Circulation technique, suggested by the literature. The comparative analysis shows the effectiveness of DichotoZoom technique compared to its counterpart. Then, DichotoZoom was evaluated in different modalities of interaction available on Smartphones. It reports on the performance of the proposed selection technique based on the following four interaction modalities: using physical buttons, using graphical buttons, using gestural interactions via touchscreen or moving the device itself. Finally, this thesis lists our contributions to the field of 3D interaction techniques used in a dense 3D virtual environment displayed on small screens and proposes some future works

User interface guidelines for the control of interactive television systems via smart phone applications

International audienceThere are a growing number of smart phone applications allowing the user to control their television, set-top box or other entertainment devices. The success of these applications is limited. Based on findings from media studies in Austria and France focusing on how people currently use their TV and iTV systems and associated devices, this article describes recommendations for the design of a smart phone application enabling users to control Internet Protocol Television (IPTV) systems including all connected entertainment devices. Recommendations include the need to allow users to control devices that are related to the IPTV experience (not only the set-top box or television set) and the focus on scenarios of usage like supporting listening to music, enjoying a movie or controlling the connected home. Based on similarities and differences found in the two samples, future smart phone applications for controlling TV will only succeed if they provide meaningful functionalities that satisfy the (varying) user needs, support personalisation and personal usage and respect the limitations of mobile phones with respect to possible parallel activities performed

Eignung von virtueller Physik und Touch-Gesten in Touchscreen-Benutzerschnittstellen für kritische Aufgaben

The goal of this reasearch was to examine if modern touch screen interaction concepts that are established on consumer electronic devices like smartphones can be used in time-critical and safety-critical use cases like for machine control or healthcare appliances. Several prevalent interaction concepts with and without touch gestures and virtual physics were tested experimentally in common use cases to assess their efficiency, error rate and user satisfaction during task completion. Based on the results, design recommendations for list scrolling and horizontal dialog navigation are given.Das Ziel dieser Forschungsarbeit war es zu untersuchen, ob moderne Touchscreen-Interaktionskonzepte, die auf Consumer-Electronic-Geräten wie Smartphones etabliert sind, für zeit- und sicherheitskritische Anwendungsfälle wie Maschinensteuerung und Medizingeräte geeignet sind. Mehrere gebräuchliche Interaktionskonzepte mit und ohne Touch-Gesten und virtueller Physik wurden in häufigen Anwendungsfällen experimentell auf ihre Effizienz, Fehlerrate und Nutzerzufriedenheit bei der Aufgabenlösung untersucht. Basierend auf den Resultaten werden Empfehlungen für das Scrollen in Listen und dem horizontalen Navigieren in mehrseitigen Software-Dialogen ausgesprochen

Improving the effectiveness of interactive data analytics with phone-tablet combinations

Smartphones and tablet computer are ubiquitous in daily life. Many people carrying smartphones and tablet computers with them simultaneously. The multiplicity of different sized devices indicates the conflict between the maximal interaction space and a minimal bulkiness of the devices. This dissertation we extend the interaction space of mobile devices by adding mutual-spatial awareness to ordinary devices. By combining multiple mobile devices and using relative device placement as an additional input source we designed a mobile tabletop system for ad-hoc collaboration. With this setting we aimed to emulate the concept of so-called interactive tablecloth, which envisages every surface of a table top will become an interactive surface. To evaluate the concept we designed and implemented a working prototype, called MochaTop. To provide the mutual-spatial awareness we placed the mobile devices on an interactive table. For the future we believe in possibilities to replace the interactive table by technology integrated in the mobile device. In this study we used both one Android smartphone and one Android tablet as mobile devices. To track the position of the devices we used one Microsoft Surface2 (SUR40). The system is designed for exploring multimedia information and visual data representations by manipulating the position of two mobile devices on a horizontal surface. We present possible use-cases and environments. In a second step we discuss multiple low fidelity prototypes. The results are integrated in the development of MochaTop. The application MochaTop is designed as an example for exploring digital information. To influence the participants not too much by the content, we choose a common topic to present in MochaTop: coffee production and trade. We present the implementation of MochaTop and the conducted user study with 23 participants. Overall we could awaken interest for future systems by the study-participants and show that the system supports knowledge transfer. Furthermore we were able to identify design challenges for future development of mobile tabletops. These challenges concern mostly input feedback, interaction zones and three dimensional input.Smartphones und Tablet-Computer sind Teil unseres täglichen Lebens. Viele Menschen tragen sowohl Smartphone als auch Tablet-Computer ständig bei sich. Die Vielfalt an unterschiedlich großen Smartphones und Tablet-Computern zeigt einen Interessenskonflikt auf: Einerseits sollen mobile Geräte eine maximal große Interaktionsfläche bieten. Andererseits sollen die Geräte möglichst wenig sperrig sein. In dieser Studienarbeit wird der Interaktionsraum von mobilen Geräten durch gegenseitige räumliche Lage Wahrnehmung erweitert. Durch die Kombination von mehreren mobilen Geräten und der Nutzung von relativen Geräte-Positionen als zusätzliche Eingabemethode, gestalten wir ein mobiles Tabletop System für ad-hoc Zusammenarbeit. Somit emulieren wir das Konzept "interactive tablecloth", welches hervorsagt, dass sich alle Tische und Oberflächen zu digitalen Interaktionsflächen verwandeln werden. Um unser Konzept zu evaluieren entworfen und implementierten wir einen lauffähigen Prototype, genannt MochaTop. Um die gegenseitige räumliche Lage Wahrnehmung der mobil Geräte nutzen zu können, platzierten wir diese auf einem interaktiven Tisch. Für die Zukunft gehen wir davon aus, dass sich entsprechende Sensoren leicht in Smartphones und Tablet-Computer integrieren lassen. In dieser Arbeit verwenden wir sowohl Android Smartphones als auch Android Tablet-Computer. Um die Position des Smartphones und des Tablet-Computers zu ermitteln nutzen wir einen Microsoft Surface2 (SUR40). Das System ist entworfen um multimediale Informationen und graphische Datenrepräsentationen durch Positionsveränderung zweier Geräte zu erforschen. Wir stellen verschiedene Use-Cases und Einsatzumgebungen vor. In einem zweiten Schritt diskutieren wir verschiedene Prototypen. Diese Ergebnisse fließen anschließend in die Entwicklung von MochaTop ein. Die Anwendung MochaTop ist eine beispielhafter Prototype, um digitalen Inhalt erfahrbar zu machen. Um die Studienteilnehmer nicht zu sehr durch den präsentierten Inhalt zu beeinflussen, präsentieren wir in MochaTop ein alltägliches Thema: Kaffeeproduktion und -Handel. In dieser Arbeit stellen wir die Implantierung von MochaTop sowie die anschließende Benutzerstudie vor. Die Benutzerstudie führten wir mit 23 Probanden durch um unser System zu analysieren. Insgesamt stellten wir Interesse der Teilnehmer an den getesteten Techniken fest und konnten zeigen, dass unser System einen positiven Einfluss auf die Wissensvermittlung hat. Darüber hinaus konnten wir verschiedene Herausforderungen für weitere Entwicklungen identifizieren. Diese betreffen hauptsächlich das Eingabefeedback, interaktive Zonen und drei dimensionale Eingaben

I (don\u27t) see what you typed there! Shoulder-surfing resistant password entry on gamepads

Using gamepad-driven devices like games consoles is an activity frequently shared with others. Thus, shoulder-surfing is a serious threat. To address this threat, we present the first investigation of shoulder-surfing resistant text password entry on gamepads by (1) identifying the requirements of this context; (2) assessing whether shoulder-surfing resistant authentication schemes proposed in non-gamepad contexts can be viably adapted to meet these requirements; (3) proposing ``Colorwheels\u27\u27, a novel shoulder-surfing resistant authentication scheme specifically geared towards this context; (4) using two different methodologies proposed in the literature for evaluating shoulder-surfing resistance to compare ``Colorwheels\u27\u27, on-screen keyboards (the de facto standard in this context), and an existing shoulder-surfing resistant scheme which we identified during our assessment and adapted for the gamepad context; (5) evaluating all three schemes regarding their usability. Having applied different methodologies to measure shoulder-surfing resistance, we discuss their strengths and pitfalls and derive recommendations for future research

Enabling Techniques to support Reliable Smartphone-Based Motion Gesture Interaction

When using motion gestures - 3D movements of a mobile phone - as an input modality, one significant challenge is how to teach end users the movement parameters necessary to successfully issue a command. Is a simple video or image depicting movement of a smartphone sufficient? Or do we need three-dimensional depictions of movement on external screens to train users? In this thesis, we explore mechanisms to teach end users motion gestures and analyze the user’s perceived reliability of motion gesture recognition. Regarding teaching motion gestures, two factors were examined. The first factor is how to represent motion gestures: as icons that describe movement, video that depicts movement using the smartphone screen, or a Kinect-based teaching mechanism that captures and depicts the gesture on an external display in three-dimensional space. The second factor explored is recognizer feedback, i.e. a simple representation of the proximity of a motion gesture to the desired motion gesture based on a distance metric extracted from the recognizer. Our results show that, by combining video with recognizer feedback, participants master motion gestures equally quickly as end users that learn using a Kinect. These results demonstrate the viability of training end users to perform motion gestures using only the smartphone display. Regarding user’s perceived reliability of the gesture recognizer, the effects of bi-level thresholding on the workload and acceptance of end-users were examined. Bi-level thresholding is a motion gesture recognition technique that mediates between false positives, and false negatives by using two threshold levels: a tighter threshold that limits false positives and recognition errors and a looser threshold that prevents repeated errors (false negatives) by analyzing movements in sequence. By holding recognition rates constant but adjusting for fixed versus bi-level thresholding, we show that systems using bi-level thresholding result in significantly lower workload scores on the NASA-TLX. Overall, these results argue for the viability of bi-level thresholding as an effective technique for balancing between different types of recognizer errors

Blending the Material and Digital World for Hybrid Interfaces

The development of digital technologies in the 21st century is progressing continuously and new device classes such as tablets, smartphones or smartwatches are finding their way into our everyday lives. However, this development also poses problems, as these prevailing touch and gestural interfaces often lack tangibility, take little account of haptic qualities and therefore require full attention from their users. Compared to traditional tools and analog interfaces, the human skills to experience and manipulate material in its natural environment and context remain unexploited. To combine the best of both, a key question is how it is possible to blend the material world and digital world to design and realize novel hybrid interfaces in a meaningful way. Research on Tangible User Interfaces (TUIs) investigates the coupling between physical objects and virtual data. In contrast, hybrid interfaces, which specifically aim to digitally enrich analog artifacts of everyday work, have not yet been sufficiently researched and systematically discussed. Therefore, this doctoral thesis rethinks how user interfaces can provide useful digital functionality while maintaining their physical properties and familiar patterns of use in the real world. However, the development of such hybrid interfaces raises overarching research questions about the design: Which kind of physical interfaces are worth exploring? What type of digital enhancement will improve existing interfaces? How can hybrid interfaces retain their physical properties while enabling new digital functions? What are suitable methods to explore different design? And how to support technology-enthusiast users in prototyping? For a systematic investigation, the thesis builds on a design-oriented, exploratory and iterative development process using digital fabrication methods and novel materials. As a main contribution, four specific research projects are presented that apply and discuss different visual and interactive augmentation principles along real-world applications. The applications range from digitally-enhanced paper, interactive cords over visual watch strap extensions to novel prototyping tools for smart garments. While almost all of them integrate visual feedback and haptic input, none of them are built on rigid, rectangular pixel screens or use standard input modalities, as they all aim to reveal new design approaches. The dissertation shows how valuable it can be to rethink familiar, analog applications while thoughtfully extending them digitally. Finally, this thesis’ extensive work of engineering versatile research platforms is accompanied by overarching conceptual work, user evaluations and technical experiments, as well as literature reviews.Die Durchdringung digitaler Technologien im 21. Jahrhundert schreitet stetig voran und neue Geräteklassen wie Tablets, Smartphones oder Smartwatches erobern unseren Alltag. Diese Entwicklung birgt aber auch Probleme, denn die vorherrschenden berührungsempfindlichen Oberflächen berücksichtigen kaum haptische Qualitäten und erfordern daher die volle Aufmerksamkeit ihrer Nutzer:innen. Im Vergleich zu traditionellen Werkzeugen und analogen Schnittstellen bleiben die menschlichen Fähigkeiten ungenutzt, die Umwelt mit allen Sinnen zu begreifen und wahrzunehmen. Um das Beste aus beiden Welten zu vereinen, stellt sich daher die Frage, wie neuartige hybride Schnittstellen sinnvoll gestaltet und realisiert werden können, um die materielle und die digitale Welt zu verschmelzen. In der Forschung zu Tangible User Interfaces (TUIs) wird die Verbindung zwischen physischen Objekten und virtuellen Daten untersucht. Noch nicht ausreichend erforscht wurden hingegen hybride Schnittstellen, die speziell darauf abzielen, physische Gegenstände des Alltags digital zu erweitern und anhand geeigneter Designparameter und Entwurfsräume systematisch zu untersuchen. In dieser Dissertation wird daher untersucht, wie Materialität und Digitalität nahtlos ineinander übergehen können. Es soll erforscht werden, wie künftige Benutzungsschnittstellen nützliche digitale Funktionen bereitstellen können, ohne ihre physischen Eigenschaften und vertrauten Nutzungsmuster in der realen Welt zu verlieren. Die Entwicklung solcher hybriden Ansätze wirft jedoch übergreifende Forschungsfragen zum Design auf: Welche Arten von physischen Schnittstellen sind es wert, betrachtet zu werden? Welche Art von digitaler Erweiterung verbessert das Bestehende? Wie können hybride Konzepte ihre physischen Eigenschaften beibehalten und gleichzeitig neue digitale Funktionen ermöglichen? Was sind geeignete Methoden, um verschiedene Designs zu erforschen? Wie kann man Technologiebegeisterte bei der Erstellung von Prototypen unterstützen? Für eine systematische Untersuchung stützt sich die Arbeit auf einen designorientierten, explorativen und iterativen Entwicklungsprozess unter Verwendung digitaler Fabrikationsmethoden und neuartiger Materialien. Im Hauptteil werden vier Forschungsprojekte vorgestellt, die verschiedene visuelle und interaktive Prinzipien entlang realer Anwendungen diskutieren. Die Szenarien reichen von digital angereichertem Papier, interaktiven Kordeln über visuelle Erweiterungen von Uhrarmbändern bis hin zu neuartigen Prototyping-Tools für intelligente Kleidungsstücke. Um neue Designansätze aufzuzeigen, integrieren nahezu alle visuelles Feedback und haptische Eingaben, um Alternativen zu Standard-Eingabemodalitäten auf starren Pixelbildschirmen zu schaffen. Die Dissertation hat gezeigt, wie wertvoll es sein kann, bekannte, analoge Anwendungen zu überdenken und sie dabei gleichzeitig mit Bedacht digital zu erweitern. Dabei umfasst die vorliegende Arbeit sowohl realisierte technische Forschungsplattformen als auch übergreifende konzeptionelle Arbeiten, Nutzerstudien und technische Experimente sowie die Analyse existierender Forschungsarbeiten

Revisión sistemática de la literatura técnicas de diseño para la usabilidad en el contexto del M-commerce

Antecedentes: El intensivo uso de los dispositivos móviles en todo el mundo, ha generado un nuevo escenario para el comercio electrónico denominado m-Commerce, el cual presenta características particulares por la propia naturaleza de estos tipos de dispositivos. En este contexto, la usabilidad se ha convertido en un elemento clave, pues el tamaño de los dispositivos introduce restricciones a los diseñadores de aplicaciones y esto puede determinar la aceptación o rechazo del software. Objetivo: Analizar de manera comparada las distintas técnicas para el diseño de interfaces de usuario que proveen un alto nivel de usabilidad en las aplicaciones móviles. Método: El método utilizado fue el de la revisión sistemática de la literatura en las bases de datos más reconocidas. Resultados: Se identificaron 20 estudios los cuales hacen referencia a 13 técnicas, 5 enfoques y 2 métodos que pueden ser utilizados para el diseño de pantallas de alta usabilidad. Conclusiones: Se puede concluir que existen diferentes técnicas de diseño que pueden ser usadas en el comercio móvil o para cualquier otro campo del e-Business, con el fin de mejorar la usabilidad de las interfaces de usuario en los dispositivos móviles