Taxonomic classification of planning decisions in health care: a review of the state of the art in OR/MS

We provide a structured overview of the typical decisions to be made in resource capacity planning and control in health care, and a review of relevant OR/MS articles for each planning decision. The contribution of this paper is twofold. First, to position the planning decisions, a taxonomy is presented. This taxonomy provides health care managers and OR/MS researchers with a method to identify, break down and classify planning and control decisions. Second, following the taxonomy, for six health care services, we provide an exhaustive specification of planning and control decisions in resource capacity planning and control. For each planning and control decision, we structurally review the key OR/MS articles and the OR/MS methods and techniques that are applied in the literature to support decision making

A derivative-free approach for a simulation-based optimization problem in healthcare

Hospitals have been challenged in recent years to deliver high quality care with limited resources. Given the pressure to contain costs,developing procedures for optimal resource allocation becomes more and more critical in this context. Indeed, under/overutilization of emergency room and ward resources can either compromise a hospital's ability to provide the best possible care, or result in precious funding going toward underutilized resources. Simulation--based optimization tools then help facilitating the planning and management of hospital services, by maximizing/minimizing some specific indices (e.g. net profit) subject to given clinical and economical constraints. In this work, we develop a simulation--based optimization approach for the resource planning of a specific hospital ward. At each step, we first consider a suitably chosen resource setting and evaluate both efficiency and satisfaction of the restrictions by means of a discrete--event simulation model. Then, taking into account the information obtained by the simulation process, we use a derivative--free optimization algorithm to modify the given setting. We report results for a real--world problem coming from the obstetrics ward of an Italian hospital showing both the effectiveness and the efficiency of the proposed approach

Strategic Level Proton Therapy Patient Admission Planning: A Markov Decision Process Modeling Approach

A relatively new consideration in proton therapy planning is the requirement that the mix of patients treated from different categories satisfy desired mix percentages. Deviations from these percentages and their impacts on operational capabilities are of particular interest to healthcare planners. In this study, we investigate intelligent ways of admitting patients to a proton therapy facility that maximize the total expected number of treatment sessions (fractions) delivered to patients in a planning period with stochastic patient arrivals and penalize the deviation from the patient mix restrictions. We propose a Markov Decision Process (MDP) model that provides very useful insights in determining the best patient admission policies in the case of an unexpected opening in the facility (i.e., no-shows, appointment cancellations, etc.). In order to overcome the curse of dimensionality for larger and more realistic instances, we propose an aggregate MDP model that is able to approximate optimal patient admission policies using the worded weight aggregation technique. Our models are applicable to healthcare treatment facilities throughout the United States, but are motivated by collaboration with the University of Florida Proton Therapy Institute (UFPTI)

Agent based simulation to optimise emergency departments

Nowadays, many of the health care systems are large and complex environments and quite dynamic, specifically Emergency Departments, EDs. It is opened and working 24 hours per day throughout the year with limited resources, whereas it is overcrowded. Thus, is mandatory to simulate EDs to improve qualitatively and quantitatively their performance. This improvement can be achieved modelling and simulating EDs using Agent-Based Model, ABM and optimising many different staff scenarios. This work optimises the staff configuration of an ED. In order to do optimisation, objective functions to minimise or maximise have to be set. One of those objective functions is to find the best or optimum staff configuration that minimise patient waiting time. The staff configuration comprises: doctors, triage nurses, and admissions, the amount and sort of them. Staff configuration is a combinatorial problem, that can take a lot of time to be solved. HPC is used to run the experiments, and encouraging results were obtained. However, even with the basic ED used in this work the search space is very large, thus, when the problem size increases, it is going to need more resources of processing in order to obtain results in an acceptable time

DRAM: A Model of Health Care Resource Allocation

The principal aim of health care research at IIASA has been to develop a family of submodels of national health care systems for use by health service planners. The modeling work is proceeding along the lines proposed in the Institute's current Research Plan. It involves the construction of linked submodels dealing with population, disease prevalence, resource need, resource allocation, and resource supply. This is the second research report on the disaggregated resource allocation sub-model called DRAM. It describes the extension of the Mark 1 version (RR-78-8) to include the distribution of many resources across different modes of care. The earlier assumption that all available resources must be used has been relaxed, and an extensive analytic treatment suggests various methods for estimating the submodel's parameters. Several case studies that use the model are in progress and reports on these applications will be forthcoming. This paper is an output of a collaboration between two Areas at IIASA. It describes how a health resource allocation model, developed in the Health Care Systems Task of the Human Settlements and Services Area, may be solved by using optimization techniques studied in the Optimization Task of the Systems and Decision Sciences Area

The Medicare Physician Group Practice Demonstration: Lessons Learned on Improving Quality and Efficiency in Health Care

Discusses the experiences of ten large practices earning performance payments for improving the quality and cost-efficiency of health care delivered to Medicare fee-for-service beneficiaries

Simulation Optimization for Healthcare Emergency Departments

AbstractThis article presents an Agent-Based modeling (ABM) simulation to design a decision support system (DSS) for Healthcare Emergency Department (ED). This DSS aims to aid EDs heads in setting up management guidelines to improve the operation of EDs. This ongoing research is being performed by the Research Group in Individual Oriented Modeling (IoM) at the University Autonoma of Barcelona (UAB) with close collaboration of Hospital ED Staff Team. The objective of the proposed ABM procedure is to optimize the performance of such complex and dynamic Healthcare EDs, because worldwide most of them are overcrowded, and unable to provide ad hoc care, quality and service. Exhaustive search (ES) optimization is used to find out the optimal ED staff configuration, which includes doctors, triage nurses, and admission personnel, i.e., a multidimensional problem. An index is proposed to minimize patient length of stay in the ED. The results obtained by using an alternative pipeline scheme to ES are promising and a better understanding of the problem is achieved. The impact of the pipeline scheme to reduce the computational cost of exhaustive search is outlined

Strategic Nurse Allocation Policies Under Dynamic Patient Demand

ABSTRACT STRATEGIC NURSE ALLOCATION POLICIES UNDER DYNAMIC PATIENT DEMAND by Osman T. Aydas The University of Wisconsin-Milwaukee, 2017 Under the Supervision of Professor Anthony D. Ross Several studies have shown a strong association between nurse staffing and patient outcomes. When a nursing unit is chronically short-staffed, nurses must maintain an intense pace to ensure that patients receive timely care. Over time this can result in nurse burnout, as well as dissatisfied patients and even medical errors. Improved accuracy in the allocation of nursing staff can mitigate these operational risks and improve patient outcomes. Nursing care is identified as the single biggest factor in both the cost of hospital care and patient satisfaction. Yet, there is widespread dissatisfaction with the current methods of determining nurse staffing levels, including the most common one of using minimum nurse-to-patient ratios. Nurse shortage implications go beyond healthcare quality, extending to health economics as well. In addition, implementation of mandatory nurse-to-patient ratios in some states creates a risk of under- or over-estimating required nurse resources. With this motivation, this dissertation aims to develop methodologies that generate feasible six-week nurse schedules and efficiently assign nurses from various profiles to these schedules while controlling staffing costs and understaffing ratios in the medical unit. First, we develop and test various medium-term staff allocation approaches using mixed-integer optimization and compare their performance with respect to a hypothetical full information scenario. Second, using stochastic integer programming approach, we develop a short-term staffing level adjustment model under a sizable list of patient admission scenarios. We begin by providing an overview of the organization of the dissertation. Chapter 1 presents the problem context and we provide research questions for this dissertation. Chapter 2 provides a review of the literature on nurse staffing and scheduling specifically from the Operations Management journals. We introduce the challenges of nursing care and nurse scheduling practices. We identify major research areas and solution approaches. This is followed by a discussion of the complexities associated with computing nursing requirements and creating rosters. Staffing requirements are the result of a complex interaction between care-unit sizes, nurse-to-patient ratios, bed census distributions, and quality-of-care requirements. Therefore, we review the literature on nursing workload measurement approaches because workloads depend highly on patient arrivals and lengths of stay, both of which can vary greatly. Thus, predicting these workloads and staffing nurses accordingly are essential to guaranteeing quality of care in a cost-effective manner. For completeness, a brief review of the literature on workforce planning and scheduling that is linked to the nurse staffing and scheduling problem is also provided. Chapter 3 develops a framework for estimating the daily number of nurses required in Intensive Care Units (ICUs). Many patient care units, including ICUs, find it difficult to accurately estimate the number of nurses needed. One factor contributing to this difficulty is not having a decision support tool to understand the distribution of admissions to healthcare facilities. We statistically evaluate the existing staff allocation system of an ICU using clinical operational data, then develop a predictive model for estimating the number of admissions to the unit. We analyze clinical operational data covering 44 months for three wards of a pediatric ICU. The existing staff allocation model does not accurately estimate the required number of nurses required. This is due in part to not understanding the pattern and frequency of admissions, particularly those which are not known 12 hours in advance. We show that these “unknown” admissions actually follow a Poisson distribution. Thus, we can more accurately estimate the number of admissions overall. Analytical predictive methods that complement intuition and experience can help to decrease unplanned requirements for nurses and recommend more efficient nurse allocations. The model developed here can be inferred to estimate admissions for other intensive care units, such as pediatric facilities. Chapter 4 examines an integrated nurse staffing and scheduling model for a Pediatric Intensive Care Unit (PICU). This model is targeted to recommend initial staffing plans and schedules for a six-week horizon given a variety of nurse groups and nursing shift assignment types in the PICU. Nurse rostering is an NP-hard combinatorial problem, which makes it extremely difficult to efficiently solve life-sized problems due to their complexity. Usually, real problem instances have complicated work rules related to safety and quality of service issues, as well as preferences of the personnel. To avoid the size and complexity limitations, we generate feasible nurse schedules for the full-time equivalent (FTE) nurses, using algorithms that will be employed in the mixed-integer programming models we develop. Pre-generated schedules eliminate the increased number of constraints, and reduce the number of decision variables of the integrated nurse staffing and scheduling model. We also include a novel methodology for estimating nurse workloads by considering the patient, and individual patient’s acuity, and activity in the unit. When the nursing administration prepares the medium-term nurse schedules for the next staffing cycle (six weeks in our study), one to two months before the actual patient demand realizations, it typically uses a general average staffing level for the nursing care needs in the medical units. Using our mixed-integer optimization model, we examine fixed vs. dynamic medium-term nurse staffing and scheduling policy options for the medical units. In the fixed staffing option, the medical unit is staffed by a fixed number of nurses throughout the staffing horizon. In the dynamic staffing policy, we propose, historical patient demand data enables us to suggest a non-stationary staffing scheme. We compare the performance of both nurse allocation policy options, in terms of cost savings and understaffing ratios, with the optimal staffing scheme reached by the actual patient data. As a part of our experimental design, we evaluate our optimization model for the three medical units of the PICU in the “as-is” state. In Chapter 5, we conduct two-stage short-term staffing adjustments for the upcoming nursing shift. Our proposed adjustments are first used at the beginning of each nursing shift for the upcoming 4-hour shift. Then, after observing actual patient demand for nursing at the start of the next shift, we make our final staffing adjustments to meet the patient demand for nursing. We model six different adjustment options for the two-stage stochastic programming model (five options available as first-stage decisions and one option available as the second-stage decision). Because the adjustment horizon is less than 12 hours, the current patient census, patient acuity, and the number of scheduled admissions/discharges in the current and upcoming shift are known to the unit nurse manager. We develop a two-stage stochastic integer programming model which will minimize total nurse staffing costs (and the cost of adjustments to the original schedules developed in the medium-term planning phase) while ensuring adequate coverage of nursing demand. Chapter 6 provides conclusions from the study and identify both limitations and future research directions