A Multi-channel Application Framework for Customer Care Service Using Best-First Search Technique

It has become imperative to find a solution to the dissatisfaction in response by mobile service providers when interacting with their customer care centres. Problems faced with Human to Human Interaction (H2H) between customer care centres and their customers include delayed response time, inconsistent solutions to questions or enquires and lack of dedicated access channels for interaction with customer care centres in some cases. This paper presents a framework and development techniques for a multi-channel application providing Human to System (H2S) interaction for customer care centre of a mobile telecommunication provider. The proposed solution is called Interactive Customer Service Agent (ICSA). Based on single-authoring, it will provide three media of interaction with the customer care centre of a mobile telecommunication operator: voice, phone and web browsing. A mathematical search technique called Best-First Search to generate accurate results in a search environmen

Systematic Review on Security and Privacy Requirements in Edge Computing: State of the Art and Future Research Opportunities

Edge computing is a promising paradigm that enhances the capabilities of cloud computing. In order to continue patronizing the computing services, it is essential to conserve a good atmosphere free from all kinds of security and privacy breaches. The security and privacy issues associated with the edge computing environment have narrowed the overall acceptance of the technology as a reliable paradigm. Many researchers have reviewed security and privacy issues in edge computing, but not all have fully investigated the security and privacy requirements. Security and privacy requirements are the objectives that indicate the capabilities as well as functions a system performs in eliminating certain security and privacy vulnerabilities. The paper aims to substantially review the security and privacy requirements of the edge computing and the various technological methods employed by the techniques used in curbing the threats, with the aim of helping future researchers in identifying research opportunities. This paper investigate the current studies and highlights the following: (1) the classification of security and privacy requirements in edge computing, (2) the state of the art techniques deployed in curbing the security and privacy threats, (3) the trends of technological methods employed by the techniques, (4) the metrics used for evaluating the performance of the techniques, (5) the taxonomy of attacks affecting the edge network, and the corresponding technological trend employed in mitigating the attacks, and, (6) research opportunities for future researchers in the area of edge computing security and privacy

Object Referring in Visual Scene with Spoken Language

Object referring has important applications, especially for human-machine interaction. While having received great attention, the task is mainly attacked with written language (text) as input rather than spoken language (speech), which is more natural. This paper investigates Object Referring with Spoken Language (ORSpoken) by presenting two datasets and one novel approach. Objects are annotated with their locations in images, text descriptions and speech descriptions. This makes the datasets ideal for multi-modality learning. The approach is developed by carefully taking down ORSpoken problem into three sub-problems and introducing task-specific vision-language interactions at the corresponding levels. Experiments show that our method outperforms competing methods consistently and significantly. The approach is also evaluated in the presence of audio noise, showing the efficacy of the proposed vision-language interaction methods in counteracting background noise.Comment: 10 pages, Submitted to WACV 201

Sharing Human-Generated Observations by Integrating HMI and the Semantic Sensor Web

Current “Internet of Things” concepts point to a future where connected objects gather meaningful information about their environment and share it with other objects and people. In particular, objects embedding Human Machine Interaction (HMI), such as mobile devices and, increasingly, connected vehicles, home appliances, urban interactive infrastructures, etc., may not only be conceived as sources of sensor information, but, through interaction with their users, they can also produce highly valuable context-aware human-generated observations. We believe that the great promise offered by combining and sharing all of the different sources of information available can be realized through the integration of HMI and Semantic Sensor Web technologies. This paper presents a technological framework that harmonizes two of the most influential HMI and Sensor Web initiatives: the W3C’s Multimodal Architecture and Interfaces (MMI) and the Open Geospatial Consortium (OGC) Sensor Web Enablement (SWE) with its semantic extension, respectively. Although the proposed framework is general enough to be applied in a variety of connected objects integrating HMI, a particular development is presented for a connected car scenario where drivers’ observations about the traffic or their environment are shared across the Semantic Sensor Web. For implementation and evaluation purposes an on-board OSGi (Open Services Gateway Initiative) architecture was built, integrating several available HMI, Sensor Web and Semantic Web technologies. A technical performance test and a conceptual validation of the scenario with potential users are reported, with results suggesting the approach is soun

Towards the Use of Dialog Systems to Facilitate Inclusive Education

Continuous advances in the development of information technologies have currently led to the possibility of accessing learning contents from anywhere, at anytime, and almost instantaneously. However, accessibility is not always the main objective in the design of educative applications, specifically to facilitate their adoption by disabled people. Different technologies have recently emerged to foster the accessibility of computers and new mobile devices, favoring a more natural communication between the student and the developed educative systems. This chapter describes innovative uses of multimodal dialog systems in education, with special emphasis in the advantages that they provide for creating inclusive applications and learning activities