Dimensions of web site credibility and their relation to active trust and behavioural impact

This paper discusses two trends that threaten to undermine the effectiveness of online social marketing interventions: growing mistrust and competition. As a solution, this paper examines the relationships between Web site credibility, target audiences’ active trust and behaviour. Using structural equation modelling to evaluate two credibility models, this study concludes that Web site credibility is best considered a three-dimensional construct composed of expertise, trustworthiness and visual appeal, and that trust plays a partial mediating role between Web site credibility and behavioural impacts. The paper examines theoretical implications of conceptualizing Web sites according to a human credibility model, and factoring trust into Internet-based behavioural change interventions. Practical guidelines suggest ways to address these findings when planning online social marketing interventions

Data Mining in Electronic Commerce

Modern business is rushing toward e-commerce. If the transition is done properly, it enables better management, new services, lower transaction costs and better customer relations. Success depends on skilled information technologists, among whom are statisticians. This paper focuses on some of the contributions that statisticians are making to help change the business world, especially through the development and application of data mining methods. This is a very large area, and the topics we cover are chosen to avoid overlap with other papers in this special issue, as well as to respect the limitations of our expertise. Inevitably, electronic commerce has raised and is raising fresh research problems in a very wide range of statistical areas, and we try to emphasize those challenges.Comment: Published at http://dx.doi.org/10.1214/088342306000000204 in the Statistical Science (http://www.imstat.org/sts/) by the Institute of Mathematical Statistics (http://www.imstat.org

The Creation of Dynamic Visual Objects as a Factor for Optimizing Advertisements in E-Commerce

Introduction: The Covid-19 pandemic has boosted the development of online retail and has created an urgent need to transform digital marketing tools. The purpose of the study is to find ways to optimize advertising in Google and Facebook, which are the superior digital advertising platforms as their top digital advertising platforms in terms of both usage and performance.Methods: An experiment conducted as part of the study showed that the use of the dynamic optimization tool allows you to enrich existing feed data with additional 1st and 3rd party data and automatically compile visuals with additional information obtained from the feed and additional graphical overlays. The proposed method was tested on Facebook and Google with an analysis of click through rate, conversion rate and conversion cost indicators.Findings: The research results showed that the use of the dynamic optimization tool improves the effectiveness of online advertising, all the studied indicators has improved on both platforms. The results obtained complement to the few literature sources devoted to creating enriched feeds on various internet companies, so the work is of significant interest for marketers and business owners who work in the field of e-commerce. Originality: It has been established that in order to increase the conversion rates of ad campaigns and improve the quality of communication with the audience, a deeper study of the behavioral characteristics of visitors of internet resources, as well as high-quality visual content of the ads, are required.

Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale

The Future of Retail Operations

Retailing consists of all the activities associated with the selling of goods to the final consumer. In this article, we review the research on retail operations published in Manufacturing & Service Operations Research (M&SOM) since 1999. We then discuss the current retail landscape and the new research directions it offers, in which M&SOM can play a prominent role

Suljettujen online-mainosalustojen strategiat — tapaukset Google ja Facebook

This thesis studies closed ad platforms in the modern online advertising industry. The research in the field is still nascent and the concept of a closed ad platform doesn’t exist. The objective of the research was to discover the main factors determining the revenue of online advertising platforms and to understand why some publishers choose to establish their own closed ad platforms instead of selling their inventory for third-party ad platforms. The concept of a closed ad platform is defined leveraging the existing online advertising literature and the platform governance structure theory. Using the case study method, Google and Facebook were chosen as the cases as they have driven most of the innovation in the field and quickly gained significant market share. In total, 47 people were interviewed for this study, most of them working for advanced online advertisers. Based on the interviews, a microeconomic mathematic formula is created for modeling an ad platform’s net advertising revenue. The formula is used to identify the five main drivers of an ad platform’s revenue an each of them are studied in depth. The results suggest that the most important revenue drivers the ad platforms can affect are access to an active user base, the efficiency of ad serving and the comprehensiveness of measurement. Setting up a closed ad platform requires significant investments from a publisher and should be only done if it can improve the advertisers’ results. After it’s been established, a closed platform can leverage its position to collect user data and structured business data to optimize its performance further. The results provide a structured understanding of the main dynamics in the industry that can be used in decision-making and a basis for future research on closed ad platforms.Tämä diplomityö tutkii suljettuja mainosalustoja nykyaikaisella online-mainonta-alalla. Alan tutkimus on vielä aluillaan ja suljetun mainosalustan konseptia ei ole olemassa. Tämän tutkimuksen tavoitteena oli löytää online-mainosalustojen liikevaihdon määrittävät tekijät ja ymmärtää miksi jotkut julkaisijat valitsevat omien suljettujen mainosalustojen perustamisen mainospaikkojen kolmansien osapuolien mainosalustoille myymisen sijaan. Suljetun mainosalustan konsepti määritellään olemassaolevaa online- mainontakirjallisuutta ja alustojen hallintarakenneteoriaa hyödyntäen. Tapaustutkimusmenetelmää käyttäen, Google ja Facebook valittiin tapauksiksi, sillä ne ovat ajaneet eniten innovaatioita alalla ja nopeasti saavuttaneet merkittävän markkinaosuuden. Yhteensä 47 henkilöä haastateltiin tätä tutkimusta varten, useimmat heistä edistyneiden online-mainostajien työntekijöitä. Haastattelujen perusteella luodaan mikrotaloudellinen matemaattinen kaava mainosalustan nettoliikevaihdon mallintamiseksi. Kaavaa käytetään tunnistamaan mainosalustan liikevaihdon viisi pääkomponenttia, ja kuhunkin niistä perehdytään syvällisemmin. Tulokset viittaavat, että tärkeimmät liikevaihdon ajurit, joihin mainosalustat voivat vaikuttaa ovat pääsy aktiiviseen käyttäjäkantaan, mainosten näyttämisen tehokkuus ja mittaamisen kattavuus. Suljetun mainosalustan perustaminen vaatii merkittäviä investointeja julkaisijalta ja tulisi tehdä ainoastaan, jos sillä voidaan parantaa mainostajien tuloksia. Suljetun alustan perustamisen jälkeen sen positiota voidaan hyödyntää käyttäjädatan ja strukturoidun liiketoimintadatan keräämiseksi suorituskyvyn edelleen optimoimiseksi. Tulokset tarjoavat toimialan päädynamiikkojen ymmärryksen, jota voidaan käyttää päätöksenteossa sekä pohjana suljettujen mainosalustojen edelleen tutkimiseksi tulevaisuudessa

Inefficiencies in Digital Advertising Markets

Digital advertising markets are growing and attracting increased scrutiny. This article explores four market inefficiencies that remain poorly understood: ad effect measurement, frictions between and within advertising channel members, ad blocking, and ad fraud. Although these topics are not unique to digital advertising, each manifests in unique ways in markets for digital ads. The authors identify relevant findings in the academic literature, recent developments in practice, and promising topics for future research

New Media, New Influencers and Implications for Public Relations

Marketers and public relations professionals today are confronted with an astounding array of new communications channels. Internet-based social media tools like blogs, podcasts, online video and social networks are giving voice to the opinions of millions of consumers. While mainstream media continues to play a vital role in the dissemination of information, even these traditional channels are increasingly being influenced by online conversations. The "new influencers" are beginning to tear at the fabric of marketing as it has existed for 100 years, giving rise to a new style of marketing that is characterized by conversation and community. Marketers are responding to these forces with a mixture of excitement, fear and fascination. They're alarmed at the prospect of ceding control of their messages to a community of unknowns. Yet at the same time they're excited about the prospect of leveraging theese same tools to speak directly to their constituents without the involvement of media intermediaries.The Society for New Communications Research set out to conduct an examination of how influence patterns are changing and how communications professionals are addressing those changes by adopting social media. The goals were to discover how organizations:Define new influencers;Communicate and create relationships with them;Use social media to create influence; andMeasure the effects of these efforts.Another goal of the study was to use these discoveries to offer a set of recommendations to professional communicators