A Benchmark for Management Effectiveness

This study presents a tool to gauge managerial effectiveness in the form of a questionnaire that is easy to administer and score. The instrument covers eight distinct areas of organisational climate and culture of management inside a company or department. Benchmark scores were determined by administering sample-surveys to a wide cross-section of individuals from numerous firms in Southeast Louisiana, USA. Scores remained relatively constant over a seven-year timeframe. Techniques for using the benchmark by practitioners are discussed.benchmarking managerial effectiveness; employee satisfaction; expectations of management; organisational climate and culture

Customer Relationship Management and Service Quality: a qualitative study

This study examined customer relationship management effectiveness and Service quality on international customers in a single University in the UK higher education sector. We adopted the qualitative research design with focus group interview approach. Focus group discussions were carried out with twelve purposively sample units of analysis from the case University. The study primary data was analysed using thematic template technique with Nvivo 10. The study found that the CRM programme of the case University is effective following the various students‟ oriented social and academic programs. Findings also showed that its CRM program influenced international students‟ satisfaction and positive advocacy behaviour. The study found six emerging themes for evaluating customer relationship management effectiveness in the higher education sector. Thus, recommended the need for strategic policy makers in the higher education sector to enhance investments on building stronger customer relationship management infrastructure.KEYWORDS: Customer Relationship Management, Service Quality, Qualitative Stud

Evidence-based Decision-making in Canada’s Protected Areas Organizations: Implications for Management Effectiveness

Aichi Biodiversity Target 19 calls on Parties to the United Nations Convention on Biological Diversity (CBD) to improve, share, transfer, and apply knowledge. In this study, we provide an initial assessment of the state of evidence-based decision-making in Canada’s protected areas organizations by examining (1) the value and use of various forms of evidence by managers and (2) the extent to which institutional conditions enable or inhibit the use of evidence in decision-making. Results revealed that although managers value and use many forms of evidence in their decision-making, information produced by staff and their organizations are given priority. Other forms of evidence, such as Indigenous knowledge and peer-reviewed information, are valued and used less. The most significant barriers to evidence-based decision-making were limited financial resources, lack of staff, inadequate timeframes for decision-making, a lack of monitoring programs, and a disconnect between researchers and decision-makers. Overall, our results suggest that the potential benefits of evidence-based approaches are not being maximized in Canada’s protected areas organizations. We propose several recommendations to introduce or improve the use of diverse forms of evidence to enhance management effectiveness of Canada’s protected areas and by extension conservation outcomes

Utilization of Digital Technology for Management Effectiveness Micro Small and Medium Enterprises

Abstract The development of digital technology benefits business people and society as consumers in terms of accessing information, market opportunities, as well as the management of goods and business finance. The research objective is to find out how effective the management of Micro, Small and Medium Enterprises using digital applications. The ADDIE approach (Analysis, Design, Development, Implementation, and Evaluation) was used in this study. When compared with a manual system, the use of digital applications is more effective and efficient in business management. The results obtained that the use of accounting points of sale and inventory management are in the category of appropriate use in business management. This is based on the evaluation of thefeasibility test, the results of expert validation and the assessment by MSME entrepreneurs

A Benchmark for Management Effectiveness

International audienceThis study presents a tool to gauge managerial effectiveness in the form of a questionnaire that is easy to administer and score. The instrument covers eight distinct areas of organisational climate and culture of management inside a company or department. Benchmark scores were determined by administering sample-surveys to a wide cross-section of individuals from numerous firms in Southeast Louisiana, USA. Scores remained relatively constant over a seven-year timeframe. Techniques for using the benchmark by practitioners are discussed

Management Effectiveness in Financial Institutions

Management is the process of achieving organizational goals by engaging in the 4 major functions of planning, organizing, leading and controlling. Management practices and styles is an ongoing activities and are still evolving. Changes in technology, international affairs, business practices and organizational social responsibilities are causing managers "to reexamine their methods and goals as well as place increased emphasis on innovation. In Malaysia, management practices in Malaysia are still an subject open for study and discussion. Malaysian people which consisted of heterogeneous ethnic groups has to a large extent influence the management practices in today's Malaysian organization

Global Management Effectiveness Study: Integrated Social and Ecological Report for Non-node and Node Sites

The purpose of this study is to provide a critical assessment of the implementation, impact, and performance of Marine Managed Area (MMA) projects to serve as a basis for improved planning and implementation of new MMA projects worldwide. The specific objectives of the study are (1) to determine the socioeconomic, governance and ecological effects of MMAs; (2) to determine the critical factors influencing MMA effects, as well as the impact of the timing of those factors on the effects of the MMA; and (3) to provide tools for predicting MMA effects based on ecological, socioeconomic and governance variable

Growth Management Effectiveness: A Literature Review

Although growth management programs have many purposes, a critical one is to contain urban and suburban sprawl. Their efficacy in this regard is not well understood. In this paper, we review a comprehensive set of growth management tools, used by urban planners and policymakers to curb sprawl, starting with the history of the tool, then describing how it works in practice, and finally presenting any available empirical evidence on how well it works to curb sprawl and/or achieve other public purposes. While growth management isn't a panacea for controlling sprawl, it is certainly not the failure implied by critics

The improving of effectiveness school-based enterprise: A structural equation modeling in vocational school management

The study aimed to investigate the influence of total quality management and school governance on school management effectiveness, whether school governance as an antecedent of total quality management and school management effectiveness. The object of research is the vocational high school with the Regional Public Service Agency status (school-based enterprise) in Indonesia. The research is a quantitative research with survey method. The sample of 533 people who are school principals, teachers, and students. It was selected by proportional stratified random sampling. The data analysis using structural equation modeling (SEM). The research finding is the total quality management has a significant influence on school management effectiveness. The mediation analysis indicates that school governance as the antecedent of total quality management and school management effectiveness. The improvement of effectiveness school-based enterprises should consider implementing total quality management and it will be increasingly by school governance application. The modeling that correlates total quality management and school governance to improved vocational school management effectiveness, especially at vocational school with Regional Public Service Agency status (school-based enterprise)