CHORUS Deliverable 2.2: Second report - identification of multi-disciplinary key issues for gap analysis toward EU multimedia search engines roadmap

After addressing the state-of-the-art during the first year of Chorus and establishing the existing landscape in multimedia search engines, we have identified and analyzed gaps within European research effort during our second year. In this period we focused on three directions, notably technological issues, user-centred issues and use-cases and socio- economic and legal aspects. These were assessed by two central studies: firstly, a concerted vision of functional breakdown of generic multimedia search engine, and secondly, a representative use-cases descriptions with the related discussion on requirement for technological challenges. Both studies have been carried out in cooperation and consultation with the community at large through EC concertation meetings (multimedia search engines cluster), several meetings with our Think-Tank, presentations in international conferences, and surveys addressed to EU projects coordinators as well as National initiatives coordinators. Based on the obtained feedback we identified two types of gaps, namely core technological gaps that involve research challenges, and “enablers”, which are not necessarily technical research challenges, but have impact on innovation progress. New socio-economic trends are presented as well as emerging legal challenges

Measuring the Global Research Environment: Information Science Challenges for the 21st Century

“What does the global research environment look like?” This paper presents a summary look at the results of efforts to address this question using available indicators on global research production. It was surprising how little information is available, how difficult some of it is to access and how flawed the data are. The three most useful data sources were UNESCO (United Nations Educational, Scientific and Cultural Organization) Research and Development data (1996-2002), the Institute of Scientific Information publications listings for January 1998 through March 2003, and the World of Learning 2002 reference volume. The data showed that it is difficult to easily get a good overview of the global research situation from existing sources. Furthermore, inequalities between countries in research capacity are marked and challenging. Information science offers strategies for responding to both of these challenges. In both cases improvements are likely if access to information can be facilitated and the process of integrating information from different sources can be simplified, allowing transformation into effective action. The global research environment thus serves as a case study for the focus of this paper – the exploration of information science responses to challenges in the management, exchange and implementation of knowledge globally

Observing Users - Designing clarity a case study on the user-centred design of a cross-language information retrieval system

This paper presents a case study of the development of an interface to a novel and complex form of document retrieval: searching for texts written in foreign languages based on native language queries. Although the underlying technology for achieving such a search is relatively well understood, the appropriate interface design is not. A study involving users (with such searching needs) from the start of the design process is described covering initial examination of user needs and tasks; preliminary design and testing of interface components; building, testing, and further refining an interface; before finally conducting usability tests of the system. Lessons are learned at every stage of the process leading to a much more informed view of how such an interface should be built

From Keyword Search to Exploration: How Result Visualization Aids Discovery on the Web

A key to the Web's success is the power of search. The elegant way in which search results are returned is usually remarkably effective. However, for exploratory search in which users need to learn, discover, and understand novel or complex topics, there is substantial room for improvement. Human computer interaction researchers and web browser designers have developed novel strategies to improve Web search by enabling users to conveniently visualize, manipulate, and organize their Web search results. This monograph offers fresh ways to think about search-related cognitive processes and describes innovative design approaches to browsers and related tools. For instance, while key word search presents users with results for specific information (e.g., what is the capitol of Peru), other methods may let users see and explore the contexts of their requests for information (related or previous work, conflicting information), or the properties that associate groups of information assets (group legal decisions by lead attorney). We also consider the both traditional and novel ways in which these strategies have been evaluated. From our review of cognitive processes, browser design, and evaluations, we reflect on the future opportunities and new paradigms for exploring and interacting with Web search results

E-discovery viewed as integrated human-computer sensemaking: the challenge of 'Frames'

In addressing the question of the design on technologies for e-discovery it is essential to recognise that such work takes place through a system in which both people and technology interact as a complex whole. Technology can promote discovery and insight and support human sensemaking, but the question hangs on the extent to which it naturally extends the way that legal practitioners think and work. We describe research at UCL which uses this as a starting point for empirical studies to inform the design of supporting technologies. We report aspects of an interview field study with lawyers who worked on a large regulatory investigation. Using data from this study we describe document review and analysis in terms of a sequence of transitions between different kinds of representation. We then focus on one particular transition: the creation of chronology records from documents. We develop the idea that investigators make sense of evidence by the application of conceptual ‘frames’ (Klein et al’s, 2006), but whilst the investigator ‘sees’ the situation in terms of these frames, the system ‘sees’ the situation in terms of documents, textual tokens and metadata. We conclude that design leverage can be obtained through the development of technologies that aggregate content around investigators’ frames. We outline further research to explore this further

Digital information support for concept design

This paper outlines the issues in effective utilisation of digital resources in conceptual design. Access to appropriate information acts as stimuli and can lead to better substantiated concepts. This paper addresses the issues of presenting such information in a digital form for effective use, exploring digital libraries and groupware as relevant literature areas, and argues that improved integration of these two technologies is necessary to better support the concept generation task. The development of the LauLima learning environment and digital library is consequently outlined. Despite its attempts to integrate the designers' working space and digital resources, continuing issues in library utilisation and migration of information to design concepts are highlighted through a class study. In light of this, new models of interaction to increase information use are explored

An investigation of how culture impacts global work: Unpacking the layers of culture

One manifestation of today’s globalization is a new type of work environment where employees who are living in different parts of the world regularly engage in collaborative activity. Because these workers are socialized in different cultural environments, an important research issue is how to understand workers behaviors and effectively manage in this global workplace were workers communicate on a daily basis but do not meet each other and may not even know the life styles of their team members. Based on an ethnographic analysis of GLOBALIS, a multinational firm in the financial sector with IT solution centers in the US, Ireland and India, this paper presents a conceptual model of how culture was impacting the behaviors of global teams at GLOBALIS. In this model the behaviors of globally team members is primarily governed by corporate norms, project requirements and workplace culture. National culture, which has been identified in cross-cultural research as a key factor in global work, is just one of many demographic variables like age, education, professional standards, inter-relationships among sites, etc. that impact workplace culture. Thus, this paper reinforces the current multi-faceted view of culture as a set of forces that impact values and behaviors and it also clarifies some of the clouded opinions on whether or how national culture differences impact today’s globally distributed work