The elicitation of key performance indicators of e-government providers: A bottom-up approach

Copyright @ 2013 EMCIS.Delivering an adequate e-Government service (e-service) is becoming more of a necessity in today's digital world. In order to improve e-services and increase the engagement of both users' and providers' side, studies on the performance evaluation of such provided e-services are taking places. However a clear identification of the key performance indicators from the e-Government providers’ side is not well explored. This shortcoming hampers the conduct of a holistic evaluation of an e-service provision from the perspective of its stakeholders in order to improve e-services as well as to increase e-services take-ups. In this paper, a systematic process to identify indicators is implemented based on a bottom-up approach. The process used three focus-group meetings with providers, users, and academics in Qatar, Lebanon and UK to collect, identify and validate key indicators from the perspective of e-services’ providers. The approach resulted in the identification of five factors levels (service, technology, employees, policy and management and social responsibilities) with fifteen sub-categories of SMART variables. Hence, leading to the development of a new model, STEPS, that can fully explain and predict e-government success from the providers’ point of view. It will work as a strategic management tool to align various stakeholders on common goal and values based on evidence based evaluation of e-services using smart measurable indicators for the improvement of an e-service at the engagement level in the field of e-government. In addition, other fields can benefit from the outcome of this work, such as logistics service providers, who make their services available across new and existing relationships between the Internet commerce firms, their customers, and their vendors

On the Security Cost of Using a Free and Open Source Component in a Proprietary Product

The work presented in this paper is motivated by the need to estimate the security effort of consuming Free and Open Source Software (FOSS) components within a proprietary software supply chain of a large European software vendor. To this extent we have identified three different cost models: centralized (the company checks each component and propagates changes to the different product groups), distributed (each product group is in charge of evaluating and fixing its consumed FOSS components), and hybrid (only the least used components are checked individually by each development team). We investigated publicly available factors (\eg, development activity such as commits, code size, or fraction of code size in different programming languages) to identify which one has the major impact on the security effort of using a FOSS component in a larger software product

A Cybersecurity review of Healthcare Industry

Antecedentes La ciberseguridad no es un concepto nuevo de nuestros días. Desde los años 60 la ciberseguridad ha sido un ámbito de discusión e investigación. Aunque los mecanismos de defensa en materia de seguridad han evolucionado, las capacidades del atacante también se han incrementado de igual o mayor manera. Prueba de este hecho es la precaria situación en materia de ciberseguridad de muchas empresas, que ha llevado a un incremento de ataques de ransomware y el establecimiento de grandes organizaciones criminales dedicadas al cibercrimen. Esta situación, evidencia la necesidad de avances e inversión en ciberseguridad en multitud de sectores, siendo especialmente relevante en la protección de infraestructuras críticas. Se conoce como infraestructuras críticas aquellas infraestructuras estratégicas cuyo funcionamiento es indispensable y no permite soluciones alternativas, por lo que su perturbación o destrucción tendría un grave impacto sobre los servicios esenciales. Dentro de esta categorización se encuentran los servicios e infraestructuras sanitarias. Estas infraestructuras ofrecen un servicio, cuya interrupción conlleva graves consecuencias, como la pérdida de vidas humanas. Un ciberataque puede afectar a estos servicios sanitarios, llevando a su paralización total o parcial, como se ha visto en recientes incidentes, llevando incluso a la pérdida de vidas humanas. Además, este tipo de servicios contienen multitud de información personal de carácter altamente sensible. Los datos médicos son un tipo de datos con alto valor en mercados ilegales, y por tanto objetivos de ataques centrados en su robo. Por otra parte, se debe mencionar, que al igual que otros sectores, actualmente los servicios sanitarios se encuentran en un proceso de digitalización. Esta evolución, ha obviado la ciberseguridad en la mayoría de sus desarrollos, contribuyendo al crecimiento y gravedad de los ataques previamente mencionados. - Metodología e investigación El trabajo presentado en esta tesis sigue claramente un método experimental y deductivo. Está investigación se ha centrado en evaluar el estado de la ciberseguridad en infraestructuras sanitarias y proponer mejoras y mecanismos de detección de ciberataques. Las tres publicaciones científicas incluidas en esta tesis buscan dar soluciones y evaluar problemas actuales en el ámbito de las infraestructuras y sistemas sanitarios. La primera publicación, 'Mobile malware detection using machine learning techniques', se centró en desarrollar nuevas técnicas de detección de amenazas basadas en el uso de tecnologías de inteligencia artificial y ‘machine learning’. Esta investigación fue capaz de desarrollar un método de detección de aplicaciones potencialmente no deseadas y maliciosas en entornos móviles de tipo Android. Además, tanto en el diseño y creación se tuvo en cuenta las necesidades específicas de los entornos sanitarios. Buscando ofrecer una implantación sencilla y viable de acorde las necesidades de estos centros, obteniéndose resultados satisfactorios. La segunda publicación, 'Interconnection Between Darknets', buscaba identificar y detectar robos y venta de datos médicos en darknets. El desarrollo de esta investigación conllevó el descubrimiento y prueba de la interconexión entre distintas darknets. La búsqueda y el análisis de información en este tipo de redes permitió demostrar como distintas redes comparten información y referencias entre ellas. El análisis de una darknet implica la necesidad de analizar otras, para obtener una información más completa de la primera. Finalmente, la última publicación, 'Security and privacy issues of data-over-sound technologies used in IoT healthcare devices' buscó investigar y evaluar la seguridad de dispositivos médicos IoT ('Internet of Things'). Para desarrollar esta investigación se adquirió un dispositivo médico, un electrocardiógrafo portable, actualmente en uso por diversos hospitales. Las pruebas realizadas sobre este dispositivo fueron capaces de descubrir múltiples fallos de ciberseguridad. Estos descubrimientos evidenciaron la carencia de certificaciones y revisiones obligatorias en materia ciberseguridad en productos sanitarios, comercializados actualmente. Desgraciadamente la falta de presupuesto dedicado a investigación no permitió la adquisición de varios dispositivos médicos, para su posterior evaluación en ciberseguridad. - Conclusiones La realización de los trabajos e investigaciones previamente mencionadas permitió obtener las siguientes conclusiones. Partiendo de la necesidad en mecanismos de ciberseguridad de las infraestructuras sanitarias, se debe tener en cuenta su particularidad diseño y funcionamiento. Las pruebas y mecanismos de ciberseguridad diseñados han de ser aplicables en entornos reales. Desgraciadamente actualmente en las infraestructuras sanitarias hay sistemas tecnológicos imposibles de actualizar o modificar. Multitud de máquinas de tratamiento y diagnostico cuentan con software y sistemas operativos propietarios a los cuales los administradores y empleados no tienen acceso. Teniendo en cuenta esta situación, se deben desarrollar medidas que permitan su aplicación en este ecosistema y que en la medida de los posible puedan reducir y paliar el riesgo ofrecido por estos sistemas. Esta conclusión viene ligada a la falta de seguridad en dispositivos médicos. La mayoría de los dispositivos médicos no han seguido un proceso de diseño seguro y no han sido sometidos a pruebas de seguridad por parte de los fabricantes, al suponer esto un coste directo en el desarrollo del producto. La única solución en este aspecto es la aplicación de una legislación que fuerce a los fabricantes a cumplir estándares de seguridad. Y aunque actualmente se ha avanzado en este aspecto regulatorio, se tardaran años o décadas en sustituir los dispositivos inseguros. La imposibilidad de actualizar, o fallos relacionados con el hardware de los productos, hacen imposible la solución de todos los fallos de seguridad que se descubran. Abocando al reemplazo del dispositivo, cuando exista una alternativa satisfactoria en materia de ciberseguridad. Por esta razón es necesario diseñar nuevos mecanismos de ciberseguridad que puedan ser aplicados actualmente y puedan mitigar estos riesgos en este periodo de transición. Finalmente, en materia de robo de datos. Aunque las investigaciones preliminares realizadas en esta tesis no consiguieron realizar ningún descubrimiento significativo en el robo y venta de datos. Actualmente las darknets, en concreto la red Tor, se han convertido un punto clave en el modelo de Ransomware as a Business (RaaB), al ofrecer sitios webs de extorsión y contacto con estos grupos

Assessing the Feasibility of RF Fingerprinting for Security in Unmanned Aerial Vehicles

The wireless network of consumer drones is particularly vulnerable to remote attacks due to the weak encryption scheme involving the exchange of a Global Unique Identifier (GUID) between transceiver pairs using the binding process, thus exposing the technology to a host of attack vectors such as data spoofing and malicious authentication, among others, leading to security breaches that threaten the prospects of the consumer drone. This study assesses the feasibility of RF fingerprinting as a complementary layer of security devoid of cryptography in the wireless network of unmanned aerial vehicles for enhanced resilience. We evaluate the feature performance of the toy-grade and the universal-grade drone RC transmitters to discern the prospects for device identification in inexpensive, low-end device and the high-end device. Instantaneous amplitude and phase features extracted from the transient phase of time-domain signals acquired off-the-air in the near-field show a high recognition rate in a support vector machine and k-Nearest Neighbour, suggestive of device classification in unmanned aerial vehicle RF hardware, irrespective of built quality

A critical analysis of research potential, challenges and future directives in industrial wireless sensor networks

In recent years, Industrial Wireless Sensor Networks (IWSNs) have emerged as an important research theme with applications spanning a wide range of industries including automation, monitoring, process control, feedback systems and automotive. Wide scope of IWSNs applications ranging from small production units, large oil and gas industries to nuclear fission control, enables a fast-paced research in this field. Though IWSNs offer advantages of low cost, flexibility, scalability, self-healing, easy deployment and reformation, yet they pose certain limitations on available potential and introduce challenges on multiple fronts due to their susceptibility to highly complex and uncertain industrial environments. In this paper a detailed discussion on design objectives, challenges and solutions, for IWSNs, are presented. A careful evaluation of industrial systems, deadlines and possible hazards in industrial atmosphere are discussed. The paper also presents a thorough review of the existing standards and industrial protocols and gives a critical evaluation of potential of these standards and protocols along with a detailed discussion on available hardware platforms, specific industrial energy harvesting techniques and their capabilities. The paper lists main service providers for IWSNs solutions and gives insight of future trends and research gaps in the field of IWSNs

Exploiting Input Sanitization for Regex Denial of Service

Web services use server-side input sanitization to guard against harmful input. Some web services publish their sanitization logic to make their client interface more usable, e.g., allowing clients to debug invalid requests locally. However, this usability practice poses a security risk. Specifically, services may share the regexes they use to sanitize input strings — and regex-based denial of service (ReDoS) is an emerging threat. Although prominent service outages caused by ReDoS have spurred interest in this topic, we know little about the degree to which live web services are vulnerable to ReDoS. In this paper, we conduct the first black-box study measuring the extent of ReDoS vulnerabilities in live web services. We apply the Consistent Sanitization Assumption: that client-side sanitization logic, including regexes, is consistent with the sanitization logic on the server-side. We identify a service’s regex-based input sanitization in its HTML forms or its API, find vulnerable regexes among these regexes, craft ReDoS probes, and pinpoint vulnerabilities. We analyzed the HTML forms of 1,000 services and the APIs of 475 services. Of these, 355 services publish regexes; 17 services publish unsafe regexes; and 6 services are vulnerable to ReDoS through their APIs (6 domains; 15 subdomains). Both Microsoft and Amazon Web Services patched their web services as a result of our disclosure. Since these vulnerabilities were from API specifications, not HTML forms, we proposed a ReDoS defense for a popular API validation library, and our patch has been merged. To summarize: in client-visible sanitization logic, some web services advertise ReDoS vulnerabilities in plain sight. Our results motivate short-term patches and long-term fundamental solutions

Identifying the science and technology dimensions of emerging public policy issues through horizon scanning

Public policy requires public support, which in turn implies a need to enable the public not just to understand policy but also to be engaged in its development. Where complex science and technology issues are involved in policy making, this takes time, so it is important to identify emerging issues of this type and prepare engagement plans. In our horizon scanning exercise, we used a modified Delphi technique [1]. A wide group of people with interests in the science and policy interface (drawn from policy makers, policy adviser, practitioners, the private sector and academics) elicited a long list of emergent policy issues in which science and technology would feature strongly and which would also necessitate public engagement as policies are developed. This was then refined to a short list of top priorities for policy makers. Thirty issues were identified within broad areas of business and technology; energy and environment; government, politics and education; health, healthcare, population and aging; information, communication, infrastructure and transport; and public safety and national security.Public policy requires public support, which in turn implies a need to enable the public not just to understand policy but also to be engaged in its development. Where complex science and technology issues are involved in policy making, this takes time, so it is important to identify emerging issues of this type and prepare engagement plans. In our horizon scanning exercise, we used a modified Delphi technique [1]. A wide group of people with interests in the science and policy interface (drawn from policy makers, policy adviser, practitioners, the private sector and academics) elicited a long list of emergent policy issues in which science and technology would feature strongly and which would also necessitate public engagement as policies are developed. This was then refined to a short list of top priorities for policy makers. Thirty issues were identified within broad areas of business and technology; energy and environment; government, politics and education; health, healthcare, population and aging; information, communication, infrastructure and transport; and public safety and national security

The Dilemma of Security Smells and How to Escape It

A single mobile app can now be more complex than entire operating systems ten years ago, thus security becomes a major concern for mobile apps. Unfortunately, previous studies focused rather on particular aspects of mobile application security and did not provide a holistic overview of security issues. Therefore, they could not accurately understand the fundamental flaws to propose effective solutions to common security problems. In order to understand these fundamental flaws, we followed a hybrid strategy, i.e., we collected reported issues from existing work, and we actively identified security-related code patterns that violate best practices in software development. We further introduced the term ``security smell,'' i.e., a security issue that could potentially lead to a vulnerability. As a result, we were able to establish comprehensive security smell catalogues for Android apps and related components, i.e., inter-component communication, web communication, app servers, and HTTP clients. Furthermore, we could identify a dilemma of security smells, because most security smells require unique fixes that increase the code complexity, which in return increases the risk of introducing more security smells. With this knowledge, we investigate the interaction of our security smells with the 192 Mitre CAPEC attack mechanism categories of which the majority could be mitigated with just a few additional security measures. These measures, a String class with behavior and the more thorough use of secure default values and paradigms, would simplify the application logic and at the same time largely increase security if implemented appropriately. We conclude that application security has to focus on the String class, which has not largely changed over the last years, and secure default values and paradigms since they are the smallest common denominator for a strong foundation to build resilient applications. Moreover, we provide an initial implementation for a String class with behavior, however the further exploration remains future work. Finally, the term ``security smell'' is now widely used in academia and eases the communication among security researchers

The adaptation continuum: groundwork for the future

The focus of the program was to understand the challenges posed by climate change and climate variability on vulnerable groups and the policies needed to support climate adaptation in developing countries. The aim of the book is to share this experience in the hope that it will be helpful to those involved in shaping and implementing climate change policy