Towards Smarter Management of Overtourism in Historic Centres Through Visitor-Flow Monitoring

Historic centres are highly regarded destinations for watching and even participating in diverse and unique forms of cultural expression. Cultural tourism, according to the World Tourism Organization (UNWTO), is an important and consolidated tourism sector and its strong growth is expected to continue over the coming years. Tourism, the much dreamt of redeemer for historic centres, also represents one of the main threats to heritage conservation: visitors can dynamize an economy, yet the rapid growth of tourism often has negative effects on both built heritage and the lives of local inhabitants. Knowledge of occupancy levels and flows of visiting tourists is key to the efficient management of tourism; the new technologies—the Internet of Things (IoT), big data, and geographic information systems (GIS)—when combined in interconnected networks represent a qualitative leap forward, compared to traditional methods of estimating locations and flows. A methodology is described in this paper for the management of tourism flows that is designed to promote sustainable tourism in historic centres through intelligent support mechanisms. As part of the Smart Heritage City (SHCITY) project, a collection system for visitors is developed. Following data collection via monitoring equipment, the analysis of a set of quantitative indicators yields information that can then be used to analyse visitor flows; enabling city managers to make management decisions when the tourism-carrying capacity is exceeded and gives way to overtourism.Funded by the Interreg Sudoe Programme of the European Regional Development Funds (ERDF

Internet of Things and Big Data Analytics for Smart and Connected Communities

This paper promotes the concept of smart and connected communities SCC, which is evolving from the concept of smart cities. SCC are envisioned to address synergistically the needs of remembering the past (preservation and revitalization), the needs of living in the present (livability), and the needs of planning for the future (attainability). Therefore, the vision of SCC is to improve livability, preservation, revitalization, and attainability of a community. The goal of building SCC for a community is to live in the present, plan for the future, and remember the past. We argue that Internet of Things (IoT) has the potential to provide a ubiquitous network of connected devices and smart sensors for SCC, and big data analytics has the potential to enable the move from IoT to real-time control desired for SCC. We highlight mobile crowdsensing and cyber-physical cloud computing as two most important IoT technologies in promoting SCC. As a case study, we present TreSight, which integrates IoT and big data analytics for smart tourism and sustainable cultural heritage in the city of Trento, Italy

Community as Canvas: The Power of Culture in the Emergence of Intelligent Communities

Intelligent Communities are cities and regions that use information and communications technologies (ICT) to build prosperous economies, solve social problems and enrich their cultures in the 21st Century. Many people are familiar with the concept of the Smart City, which turns to technology for solutions to problems from traffic congestion to leakage from water mains, public safety to parking tickets. The Intelligent Community is the next evolutionary step. Intelligent Communities turn to technology not just to save money or make things work better: they create high quality employment, increase citizen participation and make themselves great places to live, work, start a business and prosper across generations.Each year, the Forum presents an awards program for Intelligent Communities. The program salutes their achievements in building those inclusive, prosperous economies on a foundation of ICT. In the process, it gathers data for ICF's research programs, which the Forum shares with other communities around the world.The Awards are divided into three phases,and the analysis becomes more detailed andrigorous at each successive stage

Challenges and opportunities to develop a smart city: A case study of Gold Coast, Australia

With the rapid growth of information and communication technologies, there is a growing interest in developing smart cities with a focus on the knowledge economy, use of sensors and mobile technologies to plan and manage cities. The proponents argue that these emerging technologies have potential application in efficiently managing the environment and infrastructure, promoting economic development and actively engaging the public, thus contributing to building safe, healthy, sustainable and resilient cities. However, are there other important elements in addition to technologies which can contribute to the creation of smart cities? What are some of the challenges and opportunities for developing a smart city? This paper aims to answer these questions by developing a conceptual framework for smart cities. The framework is then applied to the city of Gold Coast to identify challenges and opportunities for developing the city into a ‘smart city’. Gold Coast is a popular tourist city of about 600,000 populations in South East Queensland, Australia, at the southern end of the 240km long coastal conurbation that is centred by Brisbane. Recently, IBM has nominated Gold Coast as one of the three cities in Australia for its Smarter Cities Challenge Grant. The grant will provide the Gold Coast City Council with the opportunity to collaborate with a group of experts from IBM to develop strategies for enhancing its ICT arrangements for disaster response capabilities. Gold Coast, meanwhile, has potential to diversify its economy from being centred on tourism to a knowledge economy with focus on its educational institutions, investments in cultural precincts and high quality lifestyle amenities. These provide a unique opportunity for building Gold Coast as an important smart city in the region. As part of the research methodology, the paper will review relevant policies of the council. Finally, lessons will be drawn from the case study for other cities which seek to establish themselves as smart cities

Rapid urbanization and heritage conservation in Indian cities

The paper discusses the issue of heritage conservation in Indian cities in the face of current rapid urbanization trends. The urban development pressure, coupled with the lack of an appropriate conservation framework, is causing the loss of important cultural heritage in India. The federal Indian government has recently launched a program on smart cities to improve cities livability and embrace technological progress. The paper discusses the current policy situation and the role that urban heritage is having within the internal debate. It presents results from an experts’ workshop held in Mumbai in December 2016 and argues that a novel smartheritage approach is needed to support decision making in urban conservation

Co-creating a smart tourism local service system in rural areas: a case study from south

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe most recent trends show an increase in the urbanization of cities, and, consequently, inner territories become more depopulated, business activities get closed, services get reduced and the overall services become poor and not able to offer quality offers to visitors (Bolay, 2020). According to (United Nations, 2019), by 2050 more than three out of four people will be living in urban areas. Nowadays, many studies have addressed the evolution and features of Smart Cities (Van Dijk & Teuben, 2015) and tourism is also one of those spheres that got digitally transformed by Smart Cities (Khan, Woo, Nam, & Chathoth, 2017). One of the features of smart applications is the possibility to let the user be a driver of value in creating and sharing contents (Kontogianni & Alepis, 2020). However, the explosion of smart solutions enabled by the latest technological innovations has been mostly contextualized in urban environments while fewer solutions have been developed in less urbanized rural areas (Steyn & Johanson, 2010). The methodology used employs the merging of two of the core contemporary service research approaches: Service Science and Service-Dominant logic; the first offers an organizational framework to generate and integrate value co-creation in terms of a smart service systems (Polese, Botti, Grimaldi, Monta & Vesci, 2018). For the same purpose, but differently, the second proposes a different layout called service ecosystems (Vargo & Lusch, 2016). This combination of approaches overcomes individual model limitations by setting an integrated model that can be employed to hypercompetitive and experience-based sectors (Polese, Botti, Grimaldi, Monta & Vesci, 2018), and that was adopted by using a case study methodology, relying on semi-structured interviews

Redefining the Smart City: Culture, Metabolism and Governance. Case Study of Port Louis, Mauritius

This thesis of 8 publications explores how Smart Cities can move away from the corporate agenda of ICT consortiums supporting modernist new towns. A proposed Smart City Framework integrates sustainability principles using Culture, Governance and Metabolism to better achieve the UN urban agenda. This is then applied to the city of Port Louis, Mauritius, to enable urban regeneration of the old city to be enabled

Acoustic Quality and Health in Urban Environments – The SALVE Project

Background sounds of urban regions have been a concern of architecture and construction engineering for years. In the context of health research however, sound has been restricted to the health risk factor noise, thus reduced to sound decibel levels. Accordingly, noise mitigation measures aim exclusively at the reduction of noise level below a certain threshold. Soundscapes on the other hand, comprise all acoustic events of the natural, physical and human environment, which are determined by sound level, frequency, time and space. Soundscape Ecology which includes the study of spatio-temporal heterogeneity of sounds in different landscapes, provides a suitable methodical approach to analyse the relationships between soundscapes, the built environment and human health. This paper presents SALVE (Acoustic Quality and Health in Urban Environments), a two year interdisciplinary pilot project that started in October 2018 and involves the disciplines of public health and spatial planning. The project aims at the identification of criteria for health-promoting soundscapes in cities. By making year long direct and automated auditory measurements of a robust landuse sample in the city of Bochum, located in the highly urbanized Ruhr Area of Germany, one of the largest multi-seasonal urban soundscape datasets will be generated. These data will be merged with health data from the longitudinal, population-based Heinz Nixdorf Recall (HNR) study. Spatio-statistical models will be further developed to analyse health effects of different types of soundscapes in urban neighborhoods. The project serves as a starting point for an innovative and comprehensive approach to understanding the effects of sound quality on urban public health beyond noise protection. Additionally, knowledge will be gained for the development of solution based health-promoting strategies in spatial planning

Smart cities and heritage conservation: developing a smartheritage agenda for sustainable inclusive communities

This paper discusses the potential of current advancements in Information Communication Technologies (ICT) for cultural heritage preservation, valorization and management within contemporary cities. The paper highlights the potential of virtual environments to assess the impacts of heritage policies on urban development. It does so by discussing the implications of virtual globes and crowdsourcing to support the participatory valuation and management of cultural heritage assets. To this purpose, a review of available valuation techniques is here presented together with a discussion on how these techniques might be coupled with ICT tools to promote inclusive governance