Foreword: Control and Conservation of Lampreys Beyond 2020 – Proceedings from the 3rd Sea Lamprey International Symposium (SLIS III)

This special issue summarizes outcomes from the 3rd Sea Lamprey International Symposium (SLIS III; Fig. 1) held 28 July – 2 August 2019 at Wayne State University in Detroit, Michigan, U.S.A. The first two symposia (SLIS I and SLIS II) were held 30 July – 8 August 1979 at Northern Michigan University in Marquette, Michigan and 14–18 August 2000 at Lake Superior State University in Sault Ste. Marie, Michigan, respectively. The published volumes from these symposia in 1980 (Canadian Journal of Fisheries and Aquatic Sciences, Volume 37, Issue 11) and 2003 (Journal of Great Lakes Research Volume 29, Supplement 1) have been invaluable references for the broader scientific community and for management agencies around the Laurentian Great Lakes; cited over 4800 and 3300 times, respectively. SLIS III was attended by over 150 scientists, biologists, resource managers, graduate students, and Commission advisors, including participants from Australia, Canada, China, Japan, New Zealand, Portugal, Spain, the United Kingdom, and the United States (Fig. 2). Similar to SLIS I and SLIS II, the goals of SLIS III were to provide a forum to (i) update and publish information on sea lamprey control and research on lampreys since SLIS II, (ii) exchange knowledge and ideas to bring practitioners to a common plateau of understanding, and (iii) develop innovative initiatives and stimulate new vigor in efforts to control sea lamprey in the Great Lakes and to conserve lampreys in their native ranges. The emphasis on conservation of lampreys is unique to SLIS III and reflects a heightened international recognition that scientific and management advances supporting sea lamprey control in the Great Lakes can benefit the global effort to conserve native lampreys and vice versa

On the integration of model-based feature information in Product Lifecycle Management systems

[EN] As CAD models continue to become more critical information sources in the product's lifecycle, it is necessary to develop efficient mechanisms to store, retrieve, and manage larger volumes of increasingly complex data. Because of their unique characteristics, 3D annotations can be used to embed design and manufacturing information directly into a CAD model, which makes models effective vehicles to describe aspects of the geometry or provide additional information that can be connected to a particular geometric element. However, access to this information is often limited, difficult, and even unavailable to external applications. As model complexity and volume of information continue to increase, new and more powerful methods to interrogate these annotations are needed. In this paper, we demonstrate how 3D annotations can be effectively structured and integrated into a Product Lifecycle Management (PLM) system to provide a cohesive view of product-related information in a design environment. We present a strategy to organize and manage annotation information which is stored internally in a CAD model, and make it fully available through the PLM. Our method involves a dual representation of 3D annotations with enhanced data structures that provides shared and easy access to the information. We describe the architecture of a system which includes a software component for the CAD environment and a module that integrates with the PLM server. We validate our approach through a software prototype that uses a parametric modeling application and two commercial PLM packages with distinct data models.This work was supported by the Spanish Ministry of Economy and Competitiveness and the FEDER Funds, through the ANNOTA project (Ref. TIN2013-46036-C3-1-R).Camba, J.; Contero, M.; Company, P.; Pérez Lopez, DC. (2017). On the integration of model-based feature information in Product Lifecycle Management systems. International Journal of Information Management. 37(6):611-621. https://doi.org/10.1016/j.ijinfomgt.2017.06.002S61162137

Improving Distributed Decision Making in Inventory Management: A Combined ABC-AHP Approach Supported by Teamwork

[EN] The need of organizations to ensure service levels that impact on customer satisfaction has required the design of collaborative processes among stakeholders involved in inventory decision making. The increase of quantity and variety of items, on the one hand, and demand and customer expectations, on the other hand, are transformed into a greater complexity in inventory management, requiring effective communication and agreements between the leaders of the logistics processes. Traditionally, decision making in inventory management was based on approaches conditioned only by cost or sales volume. These approaches must be overcome by others that consider multiple criteria, involving several areas of the companies and taking into account the opinions of the stakeholders involved in these decisions. Inventory management becomes part of a complex system that involves stakeholders from different areas of the company, where each agent has limited information and where the cooperation between such agents is key for the system's performance. In this paper, a distributed inventory control approach was used with the decisions allowing communication between the stakeholders and with a multicriteria group decision-making perspective. This work proposes a methodology that combines the analysis of the value chain and the AHP technique, in order to improve communication and the performance of the areas related to inventory management decision making. This methodology uses the areas of the value chain as a theoretical framework to identify the criteria necessary for the application of the AHP multicriteria group decision-making technique. These criteria were defined as indicators that measure the performance of the areas of the value chain related to inventory management and were used to classify ABC inventory of the products according to these selected criteria. Therefore, the methodology allows us to solve inventory management DDM based on multicriteria ABC classification and was validated in a Colombian company belonging to the graphic arts sector.Pérez Vergara, IG.; Arias Sánchez, JA.; Poveda Bautista, R.; Diego-Mas, JA. (2020). Improving Distributed Decision Making in Inventory Management: A Combined ABC-AHP Approach Supported by Teamwork. Complexity. 2020:1-13. https://doi.org/10.1155/2020/6758108S1132020Poveda-Bautista, R., Baptista, D. C., & García-Melón, M. (2012). Setting competitiveness indicators using BSC and ANP. International Journal of Production Research, 50(17), 4738-4752. doi:10.1080/00207543.2012.657964Castro Zuluaga, C. A., Velez Gallego, M. C., & Catro Urrego, J. A. (2011). Clasificación ABC Multicriterio: Tipos de Criterios y efectos en la asignación de pesos. ITECKNE, 8(2). doi:10.15332/iteckne.v8i2.35Morash, E. A., & Clinton, S. R. (1998). Supply Chain Integration: Customer Value through Collaborative Closeness versus Operational Excellence. Journal of Marketing Theory and Practice, 6(4), 104-120. doi:10.1080/10696679.1998.11501814Fabbe-Costes, N. (2015). Évaluer la création de valeurdu Supply Chain Management. Logistique & Management, 23(4), 41-50. doi:10.1080/12507970.2015.11758621Flores, B. E., & Clay Whybark, D. (1986). Multiple Criteria ABC Analysis. International Journal of Operations & Production Management, 6(3), 38-46. doi:10.1108/eb054765Partovi, F. Y., & Burton, J. (1993). Using the Analytic Hierarchy Process for ABC Analysis. International Journal of Operations & Production Management, 13(9), 29-44. doi:10.1108/01443579310043619Balaji, K., & Kumar, V. S. S. (2014). 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Multi-criteria ABC inventory classification with mixed quantitative and qualitative criteria. International Journal of Production Research, 52(3), 776-786. doi:10.1080/00207543.2013.838328Ishizaka, A., Pearman, C., & Nemery, P. (2012). AHPSort: an AHP-based method for sorting problems. International Journal of Production Research, 50(17), 4767-4784. doi:10.1080/00207543.2012.657966Yu, M.-C. (2011). Multi-criteria ABC analysis using artificial-intelligence-based classification techniques. Expert Systems with Applications, 38(4), 3416-3421. doi:10.1016/j.eswa.2010.08.127Tsai, C.-Y., & Yeh, S.-W. (2008). A multiple objective particle swarm optimization approach for inventory classification. International Journal of Production Economics, 114(2), 656-666. doi:10.1016/j.ijpe.2008.02.017Aydin Keskin, G., & Ozkan, C. (2013). Multiple Criteria ABC Analysis with FCM Clustering. Journal of Industrial Engineering, 2013, 1-7. doi:10.1155/2013/827274Lolli, F., Ishizaka, A., & Gamberini, R. (2014). New AHP-based approaches for multi-criteria inventory classification. International Journal of Production Economics, 156, 62-74. doi:10.1016/j.ijpe.2014.05.015Raja, A. M. L., Ai, T. J., & Astanti, R. D. (2016). A Clustering Classification of Spare Parts for Improving Inventory Policies. IOP Conference Series: Materials Science and Engineering, 114, 012075. doi:10.1088/1757-899x/114/1/012075Zowid, F. M., Babai, M. Z., Douissa, M. R., & Ducq, Y. (2019). Multi-criteria inventory ABC classification using Gaussian Mixture Model. IFAC-PapersOnLine, 52(13), 1925-1930. doi:10.1016/j.ifacol.2019.11.484Babai, M. Z., Ladhari, T., & Lajili, I. (2014). On the inventory performance of multi-criteria classification methods: empirical investigation. International Journal of Production Research, 53(1), 279-290. doi:10.1080/00207543.2014.952791Schneeweiss, C. (2003). Distributed decision making––a unified approach. European Journal of Operational Research, 150(2), 237-252. doi:10.1016/s0377-2217(02)00501-5Saaty, T. L. (2008). Decision making with the analytic hierarchy process. International Journal of Services Sciences, 1(1), 83. doi:10.1504/ijssci.2008.017590Cakir, O., & Canbolat, M. S. (2008). A web-based decision support system for multi-criteria inventory classification using fuzzy AHP methodology. Expert Systems with Applications, 35(3), 1367-1378. doi:10.1016/j.eswa.2007.08.041Liu, J., Liao, X., Zhao, W., & Yang, N. (2016). A classification approach based on the outranking model for multiple criteria ABC analysis. Omega, 61, 19-34. doi:10.1016/j.omega.2015.07.004Douissa, M. R., & Jabeur, K. (2016). A New Model for Multi-criteria ABC Inventory Classification: PROAFTN Method. Procedia Computer Science, 96, 550-559. doi:10.1016/j.procs.2016.08.233Lolli, F., Balugani, E., Ishizaka, A., Gamberini, R., Rimini, B., & Regattieri, A. (2018). Machine learning for multi-criteria inventory classification applied to intermittent demand. Production Planning & Control, 30(1), 76-89. doi:10.1080/09537287.2018.1525506Kartal, H., Oztekin, A., Gunasekaran, A., & Cebi, F. (2016). An integrated decision analytic framework of machine learning with multi-criteria decision making for multi-attribute inventory classification. Computers & Industrial Engineering, 101, 599-613. doi:10.1016/j.cie.2016.06.004López-Soto, D., Angel-Bello, F., Yacout, S., & Alvarez, A. (2017). A multi-start algorithm to design a multi-class classifier for a multi-criteria ABC inventory classification problem. Expert Systems with Applications, 81, 12-21. doi:10.1016/j.eswa.2017.02.048Dweiri, F., Kumar, S., Khan, S. A., & Jain, V. (2016). Designing an integrated AHP based decision support system for supplier selection in automotive industry. Expert Systems with Applications, 62, 273-283. doi:10.1016/j.eswa.2016.06.030Bruno, G., Esposito, E., Genovese, A., & Simpson, M. (2016). Applying supplier selection methodologies in a multi-stakeholder environment: A case study and a critical assessment. Expert Systems with Applications, 43, 271-285. doi:10.1016/j.eswa.2015.07.016Poza, C. (2020). A Conceptual Model to Measure Football Player’s Market Value. A Proposal by means of an Analytic Hierarchy Process. [Un modelo conceptual para medir el valor de mercado de los futbolistas. Una propuesta a través de un proceso analítico jerárquico]. RICYDE. Revista internacional de ciencias del deporte, 16(59), 24-42. doi:10.5232/ricyde2020.05903Guarnieri, P., Sobreiro, V. A., Nagano, M. S., & Marques Serrano, A. L. (2015). The challenge of selecting and evaluating third-party reverse logistics providers in a multicriteria perspective: a Brazilian case. Journal of Cleaner Production, 96, 209-219. doi:10.1016/j.jclepro.2014.05.040Ishizaka, A., & Labib, A. (2011). Selection of new production facilities with the Group Analytic Hierarchy Process Ordering method. Expert Systems with Applications, 38(6), 7317-7325. doi:10.1016/j.eswa.2010.12.004Partovi, F. Y., & Anandarajan, M. (2002). Classifying inventory using an artificial neural network approach. Computers & Industrial Engineering, 41(4), 389-404. doi:10.1016/s0360-8352(01)00064-xAlonso-Manzanedo, M., De-la -Fuente-Aragon, M. V., & Ros-McDonnell, L. (2013). A Proposed Collaborative Network Enterprise Model in the Fruit-and-Vegetable Sector Using Maturity Models. Annals of Industrial Engineering 2012, 359-366. doi:10.1007/978-1-4471-5349-8_42Augusto, M., Lisboa, J., Yasin, M., & Figueira, J. R. (2008). Benchmarking in a multiple criteria performance context: An application and a conceptual framework. European Journal of Operational Research, 184(1), 244-254. doi:10.1016/j.ejor.2006.10.05

Semi-automatic assessment of unrestrained Java code: a Library, a DSL, and a workbench to assess exams and exercises

© ACM 2015. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in http://dx.doi.org/10.1145/2729094.2742615Automated marking of multiple-choice exams is of great interest in university courses with a large number of students. For this reason, it has been systematically implanted in almost all universities. Automatic assessment of source code is however less extended. There are several reasons for that. One reason is that almost all existing systems are based on output comparison with a gold standard. If the output is the expected, the code is correct. Otherwise, it is reported as wrong, even if there is only one typo in the code. Moreover, why it is wrong remains a mystery. In general, assessment tools treat the code as a black box, and they only assess the externally observable behavior. In this work we introduce a new code assessment method that also verifies properties of the code, thus allowing to mark the code even if it is only partially correct. We also report about the use of this system in a real university context, showing that the system automatically assesses around 50% of the work.This work has been partially supported by the EU (FEDER) and the Spanish Ministerio de Economíay Competitividad (Secretaría de Estado de Investigación, Desarrollo e Innovación) under grant TIN2013-44742-C4-1-R and by the Generalitat Valenciana under grant PROMETEOII2015/013. David Insa was partially supported by the Spanish Ministerio de Educación under FPU grant AP2010-4415.Insa Cabrera, D.; Silva, J. (2015). Semi-automatic assessment of unrestrained Java code: a Library, a DSL, and a workbench to assess exams and exercises. ACM. https://doi.org/10.1145/2729094.2742615SK. A Rahman and M. Jan Nordin. A review on the static analysis approach in the automated programming assessment systems. In National Conference on Programming 07, 2007.K. Ala-Mutka. A survey of automated assessment approaches for programming assignments. In Computer Science Education, volume 15, pages 83--102, 2005.C. Beierle, M. Kula, and M. Widera. Automatic analysis of programming assignments. In Proc. der 1. E-Learning Fachtagung Informatik (DeLFI '03), volume P-37, pages 144--153, 2003.J. Biggs and C. Tang. Teaching for Quality Learning at University : What the Student Does (3rd Edition). In Open University Press, 2007.P. Denny, A. Luxton-Reilly, E. Tempero, and J. Hendrickx. CodeWrite: Supporting student-driven practice of java. In Proceedings of the 42nd ACM technical symposium on Computer science education, pages 09--12, 2011.R. Hendriks. Automatic exam correction. 2012.P. Ihantola, T. Ahoniemi, V. Karavirta, and O. Seppala. Review of recent systems for automatic assessment of programming assignments. In Proceedings of the 10th Koli Calling International Conference on Computing Education Research, pages 86--93, 2010.H. Kitaya and U. Inoue. An online automated scoring system for Java programming assignments. In International Journal of Information and Education Technology, volume 6, pages 275--279, 2014.M.-J. Laakso, T. Salakoski, A. Korhonen, and L. Malmi. Automatic assessment of exercises for algorithms and data structures - a case study with TRAKLA2. In Proceedings of Kolin Kolistelut/Koli Calling - Fourth Finnish/Baltic Sea Conference on Computer Science Education, pages 28--36, 2004.Y. Liang, Q. Liu, J. Xu, and D. Wang. The recent development of automated programming assessment. In Computational Intelligence and Software Engineering, pages 1--5, 2009.K. A. Naudé, J. H. Greyling, and D. Vogts. Marking student programs using graph similarity. In Computers & Education, volume 54, pages 545--561, 2010.A. Pears, S. Seidman, C. Eney, P. Kinnunen, and L. Malmi. Constructing a core literature for computing education research. In SIGCSE Bulletin, volume 37, pages 152--161, 2005.F. Prados, I. Boada, J. Soler, and J. Poch. Automatic generation and correction of technical exercices. In International Conference on Engineering and Computer Education (ICECE 2005), 2005.M. Supic, K. Brkic, T. Hrkac, Z. Mihajlovic, and Z. Kalafatic. Automatic recognition of handwritten corrections for multiple-choice exam answer sheets. In Information and Communication Technology, Electronics and Microelectronics (MIPRO), pages 1136--1141, 2014.S. Tung, T. Lin, and Y. Lin. An exercise management system for teaching programming. In Journal of Software, 2013.T. Wang, X. Su, Y. Wang, and P. Ma. Semantic similarity-based grading of student programs. In Information and Software Technology, volume 49, pages 99--107, 2007

Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach

[EN] The packaging industry in India is predicted to grow at 18% annually. In recent years Packaging becomes a potential marketing tool. The marketer should design the packaging of high quality from customer perspective.  As the research in the area of packaging is very few, study of quality attributes of Packaging is the need of the hour and inevitable. An empirical research was conducted by applying Kano Model. The researcher is interested to find out the perception of the customers on 22 quality attributes of packaging. 500 respondents which were selected randomly were asked about their experience of packing on everyday commodities through a well-structured questionnaire.  The classification of attribute as must-be quality, one-dimensional quality, attractive quality, indifferent quality and reverse quality was done by three methods. Marketer should make a note of it and prioritise the attributes for customer satisfaction.Dash, SK. (2021). Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach. International Journal of Production Management and Engineering. 9(1):57-64. https://doi.org/10.4995/ijpme.2021.13683OJS576491Bakhitar, A.,Hannan, A., Basit, A., Ahmad, J.(2015). Prioritization of value based services of software by using AHP and fuzzy KANO model. International Conference on Computational and Social Sciences, 8, 25- 27.Basfirinci, C., Mitra, A. (2015). A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model. Journal of Air Transport Management, 42(1), 239-48. https://doi.org/10.1016/j.jairtraman.2014.11.005Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., Pouliot, F., Richter, R., Rubinoff, A., Shen, D., Timko, M., Walden, D. (1993). Kano's methods for understanding customer-defined quality. The Center for Quality of Management Journal, 2(4), 2-36.Brown, G.H. (1950). 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Application of KANO method to life cycle design. IEEE Proceedings of Eco Design: Third International Symposium on Environmentally Conscious De-sign and Inverse Manufacturing, Tokyo Japan, December 8-11, 383-389. https://doi.org/10.1109/ECODIM.2003.1322697Feigenbaum, A.V. (1991).Total Quality Control. McGraw-Hill. Fundin, A., Nilsson, L. (2003). Using Kano's theory of attractive quality to better understand customer satisfaction with e-services. Asian Journal on Quality, 4(2), 32-49. https://doi.org/10.1108/15982688200300018Friman, M., Edvardsson, B. (2003). A content analysis of complaints and compliments. Managing Service Quality, 13(1), 20-26. https://doi.org/10.1108/09604520310456681Garvin, D.A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109.Hanan, M., Karp, P. (1989). Customer satisfaction, how to maximise, measure and market your company's "ultimate product". AMACOM.Herzberg, F., Bernard, M., Snyderman, B.B. (1959). The Motivation to Work. John Wiley and Sons.Hoch, S.J., Ha, Y.W. (1986). Consumer learning: advertising and the ambiguity of product experience. Journal of Consumer Research, 13, 221-33.https://doi.org/10.1086/209062Johnson, M.D., Nilsson, L. (2003). The Importance of Reliability and Customization from Goods to Services. Quality Management Journal, 10(1), 8-19. https://doi.org/10.1080/10686967.2003.11919049Kano, N., Seraku, N., Takahashi, F., Tsuji, S. (1984). Attractive Quality and Must-Be Quality. Journal of the Japanese Society for Quality Control, 41, 39-48.Kapalle, P.K, Lehmann, D.R. (1995). The effects of advertised and observed quality on expectations about new product quality. Journal of Marketing Research, 32(8), 280-90. https://doi.org/10.1177/002224379503200304Lee, M.C., Newcomb, J.F. (1997). Applying the Kano methodology to meet customer requirements: NASA's microgravity science program. Quality Management Journal, 4(3), 95-110. https://doi.org/10.1080/10686967.1997.11918805Löfgren, M. (2005). Winning at the first and second moments of truth: An exploratory study. Journal of Service Theory and Practice, 15(1), 102-15. https://doi.org/10.1108/09604520510575290Löfgren, M., Witell, L. (2005). Kano's Theory of Attractive Quality and Packaging. Quality Management Journal, 12(3), 7-20. https://doi.org/10.1080/10686967.2005.11919257Matzler, K., Hinterhuber, H.H., Bailom, F., Sauerwein, E. (1996). How to delight your customers. Journal of Product & Brand Management, 5(2), 6-18. https://doi.org/10.1108/10610429610119469Miarka, D., Żukowska, J., Siwek, A., Nowacka,A., Nowak, D. (2015). Microbial hazards reduction during creamy cream cheese production. Production Engineering Archives, 6(1), 39-44. https://doi.org/10.30657/pea.2015.06.10Nelson, P. (1970), Information and consumer behaviour. Journal of Political Economy, 78, 311-29. https://doi.org/10.1086/259630Nilsson-Witell, L, Fundin, A. (2005). Dynamics of service attributes: a test of Kano's theory of attractive quality. International Journal of Service Industry Management, 16(2), 152-168. https://doi.org/10.1108/09564230510592289Parasuraman, A. (1997). Reflections on gaining competitive advantage through customer value. Academy of Marketing Science Journal, 25(2), 154-61. https://doi.org/10.1007/BF02894351Parasuraman, A., Colby, C.L. (2001). Techno-Ready Marketing. Free Press.Qiting, P., Uno, N., Kubota, Y. (2013). Kano Model Analysis of Customer Needs and Satisfaction at the Shanghai Disneyland. In Proceedings of the 5th Intl Congress of the Intl Association of Societies of Design Research, Tokyo, Japan. http://design-cu.jp/iasdr2013/papers/1835-1b.pdf Accessed on January 2021.Sauerwein, E., Bailom, F., Matzler, K., Hinterhuber, H.H. (1996). The Kano Model: How to delight your Customers. Volume I of the IX. International Working Seminar on Production Economics, Innsbruck/Igls/Austria, February 19-23 1996, pp. 313-327. https://is.muni. cz/el/econ/podzim2009/MPH_MAR2/um/9899067/THE_KANO_MODEL_-_HOW_TO_DELIGHT_YOUR_CUSTOMERS.pdfShewhart, W.A. (1931). Economic Control of Quality of Manufactured Product. D. Van Nostrand Company, Inc.Underwood, R.L., Klein, N.M. (2002). Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand. Journal of Marketing Theory and Practice, 10(4), 58-68. https://doi.org/10.1080/10696679.2002.11501926Underwood, R.L. Klein, N.M., Burke, R.R. (2001). Packaging communication: attentional effects of product imagery. Journal of Product & Brand Management, 10(7), 403-22. https://doi.org/10.1108/10610420110410531Watson, G.H. (2003), "Customer focus and competitiveness", in Stephens, K.S. (Ed.), Six Sigma and Related Studies in the Quality Disciplines, ASQ Quality Press, Milwaukee, WI.Williams, D. (2020). 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Application of fuzzy logic in performance management: a literature review

[EN] Performance management has become in a key success factor for any organization. Traditionally, performance management has focused uniquely in financial measures, mainly using quantitative measures, but two decades ago they were extended towards an integral view of the organization, appearing qualitative measures. This type of extended view and associated measures have a degree of uncertainty that needs to be bounded. One of the essential tools for uncertainty bounding is the fuzzy logic and, therefore,the main objective of this paper is the analysis of the literature about the application of fuzzy logic in performance measurement systems operating within uncertainty environments with the aim of categorizing, conceptualizing and classifying the works written so far. Finally, three categories are defined according to the different uses of fuzzy logic within performance management concluding that the most important application of fuzzy logic that counts with a higher number of studies is uncertainty bounding.Gurrea Montesinos, V.; Alfaro Saiz, JJ.; Rodríguez Rodríguez, R.; Verdecho Sáez, MJ. (2014). Application of fuzzy logic in performance management: a literature review. International Journal of Production Management and Engineering. 2(2):93-100. doi:10.4995/ijpme.2014.1859SWORD9310022Amini, S., & Jochem, R. (2011). A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes. 2011 IEEE 15th International Enterprise Distributed Object Computing Conference Workshops. doi:10.1109/edocw.2011.25Ammar, S. & Wright, R. (1995), "A Fuzzy Logic Approach to Performance Evaluation". Uncertainty Modeling and Analysis, 1995, and Annual Conference of the North American Fuzzy Information Processing Society. Proceedings of ISUMA - NAFIPS '95., pp. 246 - 251Ammar, S., & Wright, R. (2000). Applying fuzzy-set theory to performance evaluation. Socio-Economic Planning Sciences, 34(4), 285-302. doi:10.1016/s0038-0121(00)00004-5Arango, M.D., Jaimes, W.A. & Zapata, J.A. (2010) "Gestion cadena de abastecimiento - Logistica con indicadores bajo incertidumbre, caso aplicado sector panificador palmira" Ciencia e Ingeniería Neogranadina, Vol. 20-1, pp. 97-115.Beheshti, H. M., & Lollar, J. G. (2008). Fuzzy logic and performance evaluation: discussion and application. International Journal of Productivity and Performance Management, 57(3), 237-246. doi:10.1108/17410400810857248Behrouzi, F., & Wong, K. Y. (2011). Lean performance evaluation of manufacturing systems: A dynamic and innovative approach. Procedia Computer Science, 3, 388-395. doi:10.1016/j.procs.2010.12.065Chan, T.S., Ql, H.J. (2003), "An innovative performance measurement method for supply chain management". Sup-ply Chain Management: An International Journal Volume 8 Number 3, pp. 209-223.Chan, F. T. S., Qi, H. J., Chan, H. K., Lau, H. C. W., & Ip, R. W. L. (2003). A conceptual model of performance measurement for supply chains. Management Decision, 41(7), 635-642. doi:10.1108/00251740310495568Chen, C.-T., Lin, C.-T., & Huang, S.-F. (2006). A fuzzy approach for supplier evaluation and selection in supply chain management. International Journal of Production Economics, 102(2), 289-301. doi:10.1016/j.ijpe.2005.03.009Cheng, S., Hsu, B., & Shu, M. (2007). Fuzzy testing and selecting better processes performance. Industrial Management & Data Systems, 107(6), 862-881. doi:10.1108/02635570710758761Ferreira, A., Azevedo,S. &Fazendeiro, P. (2012) "A Linguistic Approach to Supply Chain Performance Assessment". IEEE International Conference on Fuzzy Sistems, pp.1-5.Lau, H. C. W., Kai Pang, W., & Wong, C. W. Y. (2002). Methodology for monitoring supply chain performance: a fuzzy logic approach. Logistics Information Management, 15(4), 271-280. doi:10.1108/09576050210436110Lalmazloumian M. & Yew K., (2012), "A Review of Modelling Approaches for Supply Chain Planning Under Un-certainty". 9th International Conference on Service Systems and Service Management (ICSSSM), pp. 197-203.Liao, M.-Y., & Wu, C.-W. (2010). Evaluating process performance based on the incapability index for measurements with uncertainty. Expert Systems with Applications, 37(8), 5999-6006. doi:10.1016/j.eswa.2010.02.005Lu, C. & Wei li, X. (2006), "Supply Chain Modeling Using Fuzzy Sets and Possibility Theory in an Uncertain Envi-ronment". The Sixth World Congress on Intelligent Control and Automation, Vol.2, pp. 3608-3612.Mahnam, M., Yadollahpour, M. R., Famil-Dardashti, V., & Hejazi, S. R. (2009). Supply chain modeling in uncertain environment with bi-objective approach. Computers & Industrial Engineering, 56(4), 1535-1544. doi:10.1016/j.cie.2008.09.038Muñoz, M. J., Rivera, J. M., & Moneva, J. M. (2008). Evaluating sustainability in organisations with a fuzzy logic approach. Industrial Management & Data Systems, 108(6), 829-841. doi:10.1108/02635570810884030Olugu, E. U., & Wong, K. Y. (2012). An expert fuzzy rule-based system for closed-loop supply chain performance assessment in the automotive industry. Expert Systems with Applications, 39(1), 375-384. doi:10.1016/j.eswa.2011.07.026Tabrizi, B. H., & Razmi, J. (2013). Introducing a mixed-integer non-linear fuzzy model for risk management in designing supply chain networks. Journal of Manufacturing Systems, 32(2), 295-307. doi:10.1016/j.jmsy.2012.12.001Theeranuphattana, A., & Tang, J. C. S. (2007). A conceptual model of performance measurement for supply chains. Journal of Manufacturing Technology Management, 19(1), 125-148. doi:10.1108/17410380810843480Unahabhokha, C., Platts, K., & Hua Tan, K. (2007). Predictive performance measurement system. Benchmarking: An International Journal, 14(1), 77-91. doi:10.1108/14635770710730946Van der Vorst, J. G. A. J., & Beulens, A. J. M. (2002). Identifying sources of uncertainty to generate supply chain redesign strategies. International Journal of Physical Distribution & Logistics Management, 32(6), 409-430. doi:10.1108/09600030210437951Wei, C., Liou, T., & Lee, K. (2008). An ERP performance measurement framework using a fuzzy integral approach. Journal of Manufacturing Technology Management, 19(5), 607-626. doi:10.1108/17410380810877285Xu Xiao Xia, L., Ma, B. & Lim, R. (2008) "Supplier Performance Measurement in a Supply Chain". 6th IEEE Inter-national Conference on Industrial Informatics, pp. 877-881

Visiting Dark Murals: An Ethnographic Approach to the Sustainability of Heritage

[EN] Political, war-themed and controversial murals aim to show the history of a community, making the intangible tangible, and, because these events are still recent, they stir people's emotions. Visitors to this type of heritage have a mixture of artistic and dark interests that lead to what we call 'dark mural attractions'. These political murals need a public strategy to be preserved, become better known and attract local economic development funds to make them sustainable. Therefore, the purpose of this paper is to analyse how communities could build a co-narrative around murals to generate a sustainable local development. To achieve this goal, an in depth study needs to be performed to establish what kind of narrative will enable political murals to attract dark visitors and examine how communities can build a sustainable co-narrative around a dark mural. As a case study, we analyse the Battle of Cable Street mural in London, located in the non-touristic borough of Tower Hamlets, by means of an ethnographic qualitative approach based on stakeholders' opinions, among other sources. In this case, results show that dark murals have the potential to attract visitors, but they require a public strategy for the sustainability of heritage, based on a narrative of community solidarity for educational and discovery purposes.This research was funded by the Valencian Regional Government, Spain, during the visiting research period of De Miguel at the University of Roehampton, under the enlightened supervision of Jonathan Skinner. Grant number: BEST/2019/175.De-Miguel-Molina, M. (2020). Visiting Dark Murals: An Ethnographic Approach to the Sustainability of Heritage. Sustainability. 12(2):1-16. https://doi.org/10.3390/su12020677S116122Hooper, G., & Lennon, J. J. (Eds.). (2016). Dark Tourism. doi:10.4324/9781315575865Yan, L., Xu, J. (Bill), Sun, Z., & Xu, Y. (2019). Street art as alternative attractions: A case of the East Side Gallery. Tourism Management Perspectives, 29, 76-85. doi:10.1016/j.tmp.2018.11.001Culture for Sustainable Development. UNESCOhttps://en.unesco.org/themes/culture-sustainable-developmentSantamarina-Campos, V., Carabal-Montagud, M. Á., Miguel-Molina, M. D., & Miguel-Molina, B. D. (Eds.). (2017). Conservation, Tourism, and Identity of Contemporary Community Art. doi:10.1201/9781315209586Neill, W. J. V. (2001). Marketing the Urban Experience: Reflections on the Place of Fear in the Promotional Strategies of Belfast, Detroit and Berlin. Urban Studies, 38(5-6), 815-828. doi:10.1080/00420980125183Walls and Places: Political Murals in Belfasthttp://web2.uwindsor.ca/courses/ps/dartnell/wallandplaces.htmlCampos, R., & Sequeira, Á. (2019). Urban Art touristification: The case of Lisbon. Tourist Studies, 20(2), 182-202. doi:10.1177/1468797619873108De Miguel Molina, M., de Miguel Molina, B., & Santamarina Campos, V. (2019). Visiting African American murals: a content analysis of Los Angeles, California. Journal of Tourism and Cultural Change, 18(2), 201-217. doi:10.1080/14766825.2019.1597877Merrill, S. (2014). Keeping it real? Subcultural graffiti, street art, heritage and authenticity. International Journal of Heritage Studies, 21(4), 369-389. doi:10.1080/13527258.2014.934902McAuliffe, C., & Iveson, K. (2011). Art and Crime (and Other Things Besides … ): Conceptualising Graffiti in the City. Geography Compass, 5(3), 128-143. doi:10.1111/j.1749-8198.2011.00414.xBarnes, T. J., & Hayter, R. (1992). ‘The Little Town That Did’: Flexible Accumulation and Community Response in Chemainus, British Columbia. Regional Studies, 26(7), 647-663. doi:10.1080/00343409212331347281Grondeau, A., & Pondaven, F. (2018). Le street art, outil de valorisation territoriale et touristique : l’exemple de la Galeria de Arte Urbana de Lisbonne. EchoGéo, (44). doi:10.4000/echogeo.15324Improving Places: Culture & Business Improvement District Partnershipshttps://www.artscouncil.org.uk/publication/improving-places-culture-business-improvement-district-partnershipsSaunders, A. (2013). Recovering the street: relocalising urban geography. Journal of Geography in Higher Education, 37(4), 536-546. doi:10.1080/03098265.2013.801069Figini, P., & Vici, L. (2012). Off-season tourists and the cultural offer of a mass-tourism destination: The case of Rimini. Tourism Management, 33(4), 825-839. doi:10.1016/j.tourman.2011.09.005Arts audiences: Insighthttps://www.artscouncil.org.uk/sites/default/files/download-file/arts_audience_insight_2011.pdfLight, D. (2017). Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism. Tourism Management, 61, 275-301. doi:10.1016/j.tourman.2017.01.011Cohen, E. H. (2011). Educational dark tourism at an in populo site. Annals of Tourism Research, 38(1), 193-209. doi:10.1016/j.annals.2010.08.003Seaton, A. V. (1996). Guided by the dark: From thanatopsistothanatourism. International Journal of Heritage Studies, 2(4), 234-244. doi:10.1080/13527259608722178Foley, M., & Lennon, J. J. (1996). JFK and dark tourism: A fascination with assassination. International Journal of Heritage Studies, 2(4), 198-211. doi:10.1080/13527259608722175Raine, R. (2013). A dark tourist spectrum. International Journal of Culture, Tourism and Hospitality Research, 7(3), 242-256. doi:10.1108/ijcthr-05-2012-0037Blom, T. (2000). Morbid tourism - a postmodern market niche with an example from Althorp. Norsk Geografisk Tidsskrift - Norwegian Journal of Geography, 54(1), 29-36. doi:10.1080/002919500423564de-Miguel-Molina, M., & Barrera-Gabaldón, J. L. (2019). Controversial heritage: the Valley of the Fallen. International Journal of Culture, Tourism and Hospitality Research, 13(1), 128-143. doi:10.1108/ijcthr-01-2019-0006Koster, R. L. P. (2008). Mural-based tourism as a strategy for rural community economic development. Advances in Culture, Tourism and Hospitality Research Volume 2, 153-292. doi:10.1016/s1871-3173(08)02004-1Isaac, R. K., Çakmak, E., & Butler, R. (Eds.). (2019). Tourism and Hospitality in Conflict-Ridden Destinations. doi:10.4324/9780429463235Arandelovic, B., & Bogunovich, D. (2014). City profile: Berlin. Cities, 37, 1-26. doi:10.1016/j.cities.2013.10.007Heidenry, R. (2014). The Murals of El Salvador: Reconstruction, Historical Memory and Whitewashing. Public Art Dialogue, 4(1), 122-145. doi:10.1080/21502552.2014.878486Skinner, J., & Jolliffe, L. (Eds.). (2017). Murals and Tourism. doi:10.4324/9781315547978Koensler, A., & Papa, C. (2011). Political tourism in the Israeli-Palestinian space (Respond to this article at http://www.therai.org.uk/at/debate). Anthropology Today, 27(2), 13-17. doi:10.1111/j.1467-8322.2011.00796.xMcAtackney, L. (2011). Peace maintenance and political messages: The significance of walls during and after the Northern Irish ‘Troubles’. Journal of Social Archaeology, 11(1), 77-98. doi:10.1177/1469605310392321Crooke, E. (2010). The politics of community heritage: motivations, authority and control. International Journal of Heritage Studies, 16(1-2), 16-29. doi:10.1080/13527250903441705Morris, P., & Arford, T. (2018). «Sweat a little water, sweat a little blood»: A spectacle of convict labor at an American amusement park. Crime, Media, Culture: An International Journal, 15(3), 423-446. doi:10.1177/1741659018780201Narvselius, E. (2018). Demonized, domesticated, virtualized: fortification buildings as a case of Prussian heritage in present-day Kaliningrad. Nationalities Papers, 46(3), 400-421. doi:10.1080/00905992.2017.1374938Murtagh, B., Boland, P., & Shirlow, P. (2017). Contested heritages and cultural tourism. International Journal of Heritage Studies, 23(6), 506-520. doi:10.1080/13527258.2017.1287118Ong, C.-E., Minca, C., & Felder, M. (2014). The historic hotel as ‘quasi-freedom machine’: negotiating utopian visions and dark histories at Amsterdam’s Lloyd Hotel and ‘Cultural Embassy’. Journal of Heritage Tourism, 10(2), 167-183. doi:10.1080/1743873x.2014.985223Shaw, W. M. K. (2017). In Situ: The Contraindications of World Heritage. International Journal of Islamic Architecture, 6(2), 339-365. doi:10.1386/ijia.6.2.339_1Frew, E. A. (2012). Interpretation of a sensitive heritage site: the Port Arthur Memorial Garden, Tasmania. International Journal of Heritage Studies, 18(1), 33-48. doi:10.1080/13527258.2011.603908Upton, A., Schänzel, H., & Lück, M. (2017). Reflections of battlefield tourist experiences associated with Vietnam War sites: an analysis of travel blogs. Journal of Heritage Tourism, 13(3), 197-210. doi:10.1080/1743873x.2017.1282491Podoshen, J. S. (2016). Trajectories in Holocaust tourism. Journal of Heritage Tourism, 12(4), 347-364. doi:10.1080/1743873x.2016.1197228Yankholmes, A., & McKercher, B. (2015). Rethinking slavery heritage tourism. Journal of Heritage Tourism, 10(3), 233-247. doi:10.1080/1743873x.2014.988159Eriksson, P., & Kovalainen, A. (2008). Qualitative Methods in Business Research. doi:10.4135/9780857028044An antidote to the far right’s poison’—The battle for Cable Street’s muralhttps://www.theguardian.com/artanddesign/2016/sep/21/battle-cable-street-mural-fascists-east-endStanding Up to Hatred on Cable Streethttps://www.facinghistory.org/resource-library/standing-democracy/standing-hatred-cable-streetMccarthy, J. (2006). Regeneration of Cultural Quarters: Public Art for Place Image or Place Identity? Journal of Urban Design, 11(2), 243-262. doi:10.1080/13574800600644118Yirik, S., Seyitoğlu, F., & Çakar, K. (2016). From the white darkness to dark tourism: the case of Sarikamish. International Journal of Culture, Tourism and Hospitality Research, 10(3), 245-260. doi:10.1108/ijcthr-06-2015-0064The Battle of Cable Street. APT Filmshttps://vimeo.com/5817684Duffy, A. (2016). Trusting me, trusting you: Evaluating three forms of trust on an information-rich consumer review website. Journal of Consumer Behaviour, 16(3), 212-220. doi:10.1002/cb.1628Museum in Cable St about women and suffragettes turns out to be ‘Jack the Ripper’. The Docklands & East London Advertiserhttps://www.eastlondonadvertiser.co.uk/news/heritage/museum-in-cable-st-about-women-and-suffragettes-turns-out-to-be-jack-the-ripper-1-4172863Miguel Molina, M., & Skinner, J. (2019). Walls of Expression and Dark Murals Tourism. Anthropology News, 60(6). doi:10.1111/an.1310Strange, C., & Kempa, M. (2003). Shades of dark tourism. Annals of Tourism Research, 30(2), 386-405. doi:10.1016/s0160-7383(02)00102-0Young, A. (2010). Negotiated consent or zero tolerance? Responding to graffiti and street art in Melbourne. City, 14(1-2), 99-114. doi:10.1080/1360481090352521

Sustainable Higher Education Development through Technology Enhanced Learning

[EN] Higher education is incorporating Information and Communication Technology (ICT) at a fast rate for different purposes. Scientific papers include within the concept of Technology Enhanced Learning (TEL) the myriad applications of information and communication technology, e-resources, and pedagogical approaches to the development of education. TEL¿s specific application to higher education is especially relevant for countries under rapid development for providing quick and sustainable access to quality education (UN sustainable development goal 4). This paper presents the research results of an online pedagogical experience in collaborative academic research for analyzing good practice in TEL-supported higher education development. The results are obtained through a pilot implementation providing curated data on TEL competency¿s development of faculty skills and analysis of developing sustainable higher education degrees through TEL cooperation, for capacity building. Given the increased volume and complexity of the knowledge to be delivered, and the exponential growth of the need for skilled workers in emerging economies, online training is the most effective way of delivering a sustainable higher education. The results of the PETRA Erasmus+ capacity-building project provides evidence of a successful implementation of a TEL-supported methodology for collaborative faculty development focused on future online degrees built collaboratively and applied locally.This research was co-funded by the European Commission through the Erasmus+ KA2 project "Promoting Excellence in Teaching and Learning in Azerbaijani Universities (PETRA)" project number 573630-EPP-1-2016-1-ES-EPPKA2-CBHE-JP.Orozco-Messana, J.; Martínez-Rubio, J.; Gonzálvez-Pons, AM. (2020). Sustainable Higher Education Development through Technology Enhanced Learning. Sustainability. 12(9):1-13. https://doi.org/10.3390/su12093600S113129Abdullah, F., & Ward, R. (2016). Developing a General Extended Technology Acceptance Model for E-Learning (GETAMEL) by analysing commonly used external factors. Computers in Human Behavior, 56, 238-256. doi:10.1016/j.chb.2015.11.036Becker, H. J., & Ravitz, J. (1999). The Influence of Computer and Internet Use on Teachers’ Pedagogical Practices and Perceptions. Journal of Research on Computing in Education, 31(4), 356-384. doi:10.1080/08886504.1999.10782260Mumford, S., & Dikilitaş, K. (2020). Pre-service language teachers reflection development through online interaction in a hybrid learning course. Computers & Education, 144, 103706. doi:10.1016/j.compedu.2019.103706Lee, D., Watson, S. L., & Watson, W. R. (2020). The Relationships Between Self-Efficacy, Task Value, and Self-Regulated Learning Strategies in Massive Open Online Courses. The International Review of Research in Open and Distributed Learning, 21(1), 23-39. doi:10.19173/irrodl.v20i5.4389Passey, D. (2019). Technology‐enhanced learning: Rethinking the term, the concept and its theoretical background. British Journal of Educational Technology, 50(3), 972-986. doi:10.1111/bjet.12783Lai, Y.-C., & Peng, L.-H. (2019). Effective Teaching and Activities of Excellent Teachers for the Sustainable Development of Higher Design Education. Sustainability, 12(1), 28. doi:10.3390/su12010028Lee, S., Lee, H., & Kim, T. (2018). A Study on the Instructor Role in Dealing with Mixed Contents: How It Affects Learner Satisfaction and Retention in e-Learning. Sustainability, 10(3), 850. doi:10.3390/su10030850“Continuous Improvement in Teaching Strategies through Lean Principles”. Teaching & Learning Symposium, University of Southern Indiana http://hdl.handle.net/20.500.12419/455The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. (2003). Journal of Management Information Systems, 19(4), 9-30. doi:10.1080/07421222.2003.11045748Goodman, J., Melkers, J., & Pallais, A. (2019). Can Online Delivery Increase Access to Education? Journal of Labor Economics, 37(1), 1-34. doi:10.1086/698895Alexander, J., Barcellona, M., McLachlan, S., & Sackley, C. (2019). Technology-enhanced learning in physiotherapy education: Student satisfaction and knowledge acquisition of entry-level students in the United Kingdom. Research in Learning Technology, 27(0). doi:10.25304/rlt.v27.2073How Can Adaptive Platforms Improve Student Learning Outcomes? A Case Study of Open Educational Resources and Adaptive Learning Platforms https://ssrn.com/abstract=3478134Sun, A., & Chen, X. (2016). Online Education and Its Effective Practice: A Research Review. Journal of Information Technology Education: Research, 15, 157-190. doi:10.28945/3502EU Commission https://ec.europa.eu/education/education-in-the-eu/digital-education-action-plan_enEssence Project https://husite.nl/essence/Orozco-Messana, J., de la Poza-Plaza, E., & Calabuig-Moreno, R. (2020). Experiences in Transdisciplinary Education for the Sustainable Development of the Built Environment, the ISAlab Workshop. Sustainability, 12(3), 1143. doi:10.3390/su12031143Kurilovas, E., & Kubilinskiene, S. (2020). Lithuanian case study on evaluating suitability, acceptance and use of IT tools by students – An example of applying Technology Enhanced Learning Research methods in Higher Education. Computers in Human Behavior, 107, 106274. doi:10.1016/j.chb.2020.10627

Applications using estimates of forest parameters derived from satellite and forest inventory data

From the combination of optical satellite data, digital map data, and forest inventory plot data, continuous estimates have been made for several forest parameters (wood volume, age and biomass). Five different project areas within Sweden are presented which have utilized these estimates for a range of applications. The method for estimating the forest parameters was a ”k-Nearest Neighbor” algorithm, which used a weighted mean value of k spectrally similar reference plots. Reference data were obtained from the Swedish National Forest Inventory. The output was continuous estimates at the pixel level for each of the variables estimated. Validation results show that accuracy of the estimates for all parameters was low at the pixel level (e.g., for total wood volume RMSE ranged from 58-80%), with a tendency toward the mean, and an underestimation of higher values while overestimating lower values. However, when the accuracy of the estimates is assessed over larger areas, the errors are lower, with best results being 10% RMSE over a 100 ha aggregation, and 17% RMSE over a 19 ha aggregation. Applications presented in this paper include moose and bird habitat studies, county level planning activities, use as input information to prognostic programs, and computation of statistics on timber volume within drainage basins and smaller land holdings. This paper provides a background on the kNN method and gives examples of how end users are currently applying satellite-produced estimation data such as these

KM Maturity Factors Affecting High Performance in Universities

This paper aims to measure Knowledge Management Maturity (KMM) in the universities to determine the impact of knowledge management on high performance. This study was applied on Al-Quds Open University in Gaza strip, Palestine. Asian productivity organization model was applied to measure KMM. Second dimension which assess high performance was developed by the authors. The controlled sample was (306). Several statistical tools were used for data analysis and hypotheses testing, including reliability Correlation using Cronbach’s alpha, “ANOVA”, Simple Linear Regression and Step Wise Regression.The overall findings of the current study suggest that KMM is suitable for measuring high performance. KMM assessment shows that maturity level is in level three. Findings also support the main hypothesis and it is sub- hypotheses. The most important factors effecting high performance are: Processes, KM leadership, People, KM Outcomes and Learning and Innovation. Furthermore the current study is unique by the virtue of its nature, scope and way of implied investigation, as it is the first comparative study in the universities of Palestine explores the status of KMM using the Asian productivity Model