A Process and Tool for Evaluation of Accessible User Expereince with Websites and Apps for Screen Reader Users who are Blind

Evaluating user experience (UX) during usability testing is an established practice towards designing more enjoyable information systems for end users. Currently no published process or tool exists for UX evaluation for users with disabilities. Accessible User Experience (AUX) focuses on integrating accessibility into UX design to create enjoyable digital experiences for everyone, regardless of age or ability. An exploration of the emotional experiences of six individuals who are blind was done through interviews, including hands- on sessions with websites/apps using their laptops/phones. An AUX evaluation tool was developed to measure Comfort,Likability, Autonomy, Agency and Pleasure, and feedback was obtained from interviewees. This study also is an examination of‘pleasure points’, presenting an inclusive process for conducting AUX studies with participants who are blind

Breaking The Exclusionary Boundary Between User Experience And Access: Steps Toward Making UX Inclusive Of Users With Disabilities

This research paper points out that we as Designers have failed to come up with a model of UX that would proximate a satisfying user experience for users with disabilities. It underscores the gaps in designer knowledge about disabled bodies. The research paper also draws the attention of the designer community to the limited understanding we presently possess of the disabled people\u27s notions of, and expectations from, satisfying user experiences. It proposes a multi-step process for shifting the focus of design activity from a medical model of accessibility design that retrofits normative designs to the needs of users with disabilities to developing an accessible user experience model (AUX) of design that counts these users as design collaborators, possessors of special knowledge about disabled bodies, and untapped sources of innovative designs that might offer additional design features for all users

The role and place of ECEC in integrated working benenfitting vulnerable groups such as Roma

The main purpose of this report is to examine the added value provided by, and the prerequisites for, integrated working – as well as the crucial role played by ECEC services – in order to better serve all families, but especially vulnerable and disadvantaged children and families. Separate attention is devoted to Roma children and their families as one of the most vulnerable groups in Europe, often trapped in a vicious circle of poverty, exclusion and discriminatio

Ontology-based personalisation of e-learning resources for disabled students

Students with disabilities are often expected to use e-learning systems to access learning materials but most systems do not provide appropriate adaptation or personalisation to meet their needs.The difficulties related to inadaptability of current learning environments can now be resolved using semantic web technologies such as web ontologies which have been successfully used to drive e-learning personalisation. Nevertheless, e-learning personalisation for students with disabilities has mainly targeted those with single disabilities such as dyslexia or visual impairment, often neglecting those with multiple disabilities due to the difficulty of designing for a combination of disabilities.This thesis argues that it is possible to personalise learning materials for learners with disabilities, including those with multiple disabilities. This is achieved by developing a model that allows the learning environment to present the student with learning materials in suitable formats while considering their disability and learning needs through an ontology-driven and disability-aware personalised e-learning system model (ONTODAPS). A disability ontology known as the Abilities and Disabilities Ontology for Online LEarning and Services (ADOOLES) is developed and used to drive this model. To test the above hypothesis, some case studies are employed to show how the model functions for various individuals with and without disabilities and then the implemented visual interface is experimentally evaluated by eighteen students with disabilities and heuristically by ten lecturers. The results are collected and statistically analysed.The results obtained confirm the above hypothesis and suggest that ONTODAPS can be effectively employed to personalise learning and to manage learning resources. The student participants found that ONTODAPS could aid their learning experience and all agreed that they would like to use this functionality in an existing learning environment. The results also suggest that ONTODAPS provides a platform where students with disabilities can have equivalent learning experience with their peers without disabilities. For the results to be generalised, this study could be extended through further experiments with more diverse groups of students with disabilities and across multiple educational institutions

Tactile paving surfaces at bus stops : The need of homogeneous technical solutions for accessible tourism

Accessible tourism promotes the right of all citizens to visit places and experience tourism. Therefore, universal accessibility must exist within the tourism value chain, where the public transport system is an important element. The research project "Accessibility for All in Tourism" focused on the attributes of inclusive bus stops and considered "Universal Design" and “Age Sensitive Design” approaches. In the built environment, products and spaces must consider the needs of all people to the greatest extent possible. In particular, adequate wayfinders to help people with visual disabilities in terms of orientation and danger alerts. Tactile paving surfaces are one of the fundamental elements of accessibility for people with visual disabilities, ensuring they have an independent life, whether they are residents in their city or tourists in another country. However, when considering these tactile surfaces, the needs of elderly people and individuals with visual disabilities are divergent. This study is intended to present international examples of tactile surfaces used at bus stops, in some cases based on bibliographic research and direct observation. For a better understanding of the constituent elements of tactile surfaces, established examples were compiled. The results indicate that there is a great diversity of technical solutions for tactile surfaces at bus stops that attend to the needs of people with visual disabilities, some more age-friendly than others. In a context of equitable use and accessible tourism, homogeneous technical solutions, inclusive for all, should be implemented in all countries.Peer Reviewe

Opportunities for private sector participation in agricultural water development and management

Irrigation management / Private sector / Public sector / Public policy / Private investment / Participatory management / Privatization / Financing / Farmers / Households / Water harvesting / Africa South of Sahara

From the ideal to the real : a pedagogical approach to managing tourist expectations with the ‘myplace4u’.

International audienc

Adaptive dashboard for IoT environments: application for senior residences

Les tableaux de bord sont de puissants outils électroniques qui peuvent fournir des informations exploitables et utiles pour une intervention rapide et une prise de décision éclairée. Ils peuvent être particulièrement bénéfiques pour favoriser un vieillissement en bonne santé en fournissant aux professionnels de la santé un aperçu en un coup d'œil des conditions du patient (par exemple, les personnes âgées). Alors que la population des personnes âgées augmente dans plusieurs pays, dont le Canada, un grand nombre d'entre eux seront forcés de déménager dans des résidences pour personnes âgées pour des raisons telles que la fragilité, la démence ou le sentiment de solitude. Cette population importante de personnes âgées augmentera la charge de travail des infirmières et des professionnels de la santé travaillant dans ces lieux, en raison du fait que les personnes âgées ont besoin de visites fréquentes et d'une surveillance en raison de leur état de santé. Ce problème a le potentiel de mettre plus de pression sur le système de santé déjà tendu dans les prochaines années. La pénurie d'infirmières et de main-d'œuvre rend la situation plus grave, en particulier dans les pays développés. Il faudrait donc prendre des initiatives pour soutenir les soignants de ces résidences. Le tableau de bord peut jouer un rôle clé pour aider les professionnels de la santé dans leurs tâches car il peut fournir des informations en un coup d'œil et en temps réel sur la situation actuelle. De nos jours, avec les progrès technologiques dans les dispositifs de détection et l'infrastructure IoT ainsi qu'un accès Internet élargi, la surveillance des patients à distance est devenue une option réalisable. Par ailleurs, en utilisant un tableau de bord, les professionnels de la santé peuvent visualiser les informations collectées à distance pour surveiller les personnes âgées vivant dans des résidences, ce qui fera gagner un temps considérable aux professionnels de la santé et les aidera à servir plus de patients. Cependant, il est important de considérer que les résidences pour personnes âgées accueillent généralement un grand nombre de résidents et les professionnels de la santé qui les desservent. Chaque professionnel de la santé est motivé par certains objectifs et exécute des tâches précises selon des priorités différentes. Cette différence change la façon dont chaque fournisseur de soins de santé utilisera le tableau de bord, car ils ont besoin d'informations qui les aident dans leurs tâches principales. Les informations qu'un groupe de professionnels de la santé trouve bénéfiques peuvent ne pas être utiles pour un autre groupe. Ainsi, la méthode de visualisation utilisée pour un individu peut ne pas être significative pour un autre. Par conséquence, les informations doivent être présentées de manière personnalisée et adaptée à un utilisateur ciblé. Il est important de souligner que la visualisation appropriée des informations dans les tableaux de bord est un facteur clé pour offrir une valeur réelle aux utilisateurs. Cette diversité de besoins, de préférences et de priorités doit être prise en compte tout au long de l'élaboration du tableau de bord. En raison de la diversité des rôles et des intérêts existant dans les résidences pour personnes âgées, et compte tenu du coût élevé du développement du tableau de bord, il est très difficile de développer des tableaux de bord séparés pour chaque partie. Cependant, les solutions existantes dans la littérature sont développées à l'aide de méthodes statiques et se concentrent sur la satisfaction des besoins d'un groupe particulier. Ces approches limitent les capacités des tableaux de bord existants à s'adapter aux besoins des différentes personnes. Dans cette étude, nous présentons AMI-Dash comme une tentative de réalisation d'une solution de tableau de bord qui permet une conception dynamique et une visualisation appropriée des informations pour plusieurs groupes. Notre solution vise à fournir les bonnes informations aux bonnes personnes en minimisant le temps nécessaire pour fournir un tableau de bord aux professionnels la santé, afin de les aider dans l'exercice de leurs fonctions en accédant à des informations exploitables. Nous avons également évalué notre solution sous deux aspects : l'évaluation de l'interaction homme-machine et l'évaluation technique. Le résultat de notre évaluation montre que la solution proposée peut satisfaire à la fois les exigences de l'utilisateur final et les exigences techniques tout en maintenant un haut niveau de satisfaction.Abstract: Dashboards are powerful electronic tools that can provide actionable insights for timely intervention and wise decision-making. They can be particularly beneficial to support healthy aging by providing healthcare professionals with at-a-glance overview of health conditions of patients (e.g., older adults). As the population of older adults is increasing in several countries including Canada, a large number of them will be forced to move to Senior Residences due to reasons like frailty, dementia or loneliness. This swelled senior population will increase the workload of nurses and health professionals working in these places, due to the fact that older adults need frequent visits and monitoring because of their health condition. This issue has the potential to put more pressure on the already stretched healthcare system in the next years. The situation is aggravated when it is coincided with the shortage of nurses and workforce especially in developed countries. Therefore, initiative should be taken to support healthcare professionals in these residences. Dashboard can play a key role to support healthcare professionals in their tasks as it can provide real-time information about the current situation in more helpful visualization form. Nowadays, with technological advancements in sensing devices and IoT infrastructure along with broadened internet access, remote patient monitoring has become a feasible option. By utilizing a dashboard, healthcare professionals can visualize information collected remotely to monitor patients/ older adults living in senior residences, which will save a considerable time of healthcare professionals and support them to serve more patients. However, it is important to consider that senior residences usually host a large number of older adults and healthcare professionals that serve them. Each healthcare professional is driven with certain goals, and they have different tasks and priorities. This difference, change how each healthcare professional will utilize the dashboard, as they need information that helps them in their main tasks. The information that a group of healthcare professionals find beneficial might not be useful for another group, and the visualization method used for an individual might not be meaningful for another. Therefore, information should be presented in a personalized way to the targeted user. It is important to emphasize that appropriate visualization of interesting information, in dashboards is a key factor to deliver real value to dashboard users. Due to the variety of roles and interests that exists in senior residences, and considering high development cost of a dashboard, developing separate dashboards for each party is not only difficult but also time consuming. Still, existing solutions in the literature are developed using static methods and they focused on satisfying the needs of a particular group in their domain. These approaches limited the capabilities of existing dashboards to adapt to the needs of different people. We argue that dashboard has to be tailored in order to address the diversity in needs, preferences and priorities of healthcare professionals. In this study we introduce AMI-Dash as an attempt to achieve a dashboard solution that allows dynamic design and information visualization. Our solution focused on providing the right information to the right people while minimizing the time required to deliver a dashboard to health professionals, so that supporting them in performing their duties by accessing timely and actionable information. We also evaluated our proposed solution from two aspects: Human-Computer Interaction Evaluation and Technical Evaluation. The result of our evaluation shows that proposed solution can satisfy both end-user and technical requirements while maintaining a high-level of satisfaction among users

Tools in and out of sight : an analysis informed by Cultural-Historical Activity Theory of audio-haptic activities involving people with visual impairments supported by technology

The main purpose of this thesis is to present a Cultural-Historical Activity Theory (CHAT) based analysis of the activities conducted by and with visually impaired users supported by audio-haptic technology.This thesis covers several studies conducted in two projects. The studies evaluate the use of audio-haptic technologies to support and/or mediate the activities of people with visual impairment. The focus is on the activities involving access to two-dimensional information, such as pictures or maps. People with visual impairments can use commercially available solutions to explore static information (raised lined maps and pictures, for example). Solu-tions for dynamic access, such as drawing a picture or using a map while moving around, are more scarce. Two distinct projects were initiated to remedy the scarcity of dynamic access solutions, specifically focusing on two separate activities.The first project, HaptiMap, focused on pedestrian outdoors navigation through audio feedback and gestures mediated by a GPS equipped mobile phone. The second project, HIPP, focused on drawing and learning about 2D representations in a school setting with the help of haptic and audio feedback. In both cases, visual feedback was also present in the technology, enabling people with vision to take advantage of that modality too.The research questions addressed are: How can audio and haptic interaction mediate activ-ities for people with visual impairment? Are there features of the programming that help or hinder this mediation? How can CHAT, and specifically the Activity Checklist, be used to shape the design process, when designing audio haptic technology together with persons with visual impairments?Results show the usefulness of the Activity Checklist as a tool in the design process, and provide practical application examples. A general conclusion emphasises the importance of modularity, standards, and libre software in rehabilitation technology to support the development of the activities over time and to let the code evolve with them, as a lifelong iterative development process. The research also provides specific design recommendations for the design of the type of audio haptic systems involved