Role of stage gates in effective knowledge sharing during the product development process

Thesis (S.M.)--Massachusetts Institute of Technology, System Design & Management Program, 2002."February 2002."Includes bibliographical references (leaves 135-139).Premise of the thesis is that in today's knowledge economy, competitive advantage comes from effective use of corporate knowledge. This thesis compares and contrasts current practices for knowledge sharing in Xerox with an idealized model of best practices for knowledge sharing. The study explores the hypothesis that stage gates in a product development process are important for sharing corporate knowledge across functions and organizations, and that the product development process itself serves as an infrastructure for knowledge sharing. This study involved an analysis of knowledge sharing practices during stage gates reviews and how they evolved over time after stage-gate reviews. To develop an idealized model of best practices for knowledge sharing, experts of knowledge management in academia and industry were interviewed, and an extensive literature review was completed. This served as a backdrop for analysis in the case study at Xerox. The case study at Xerox utilized a personal interview approach complemented by a survey through electronic mail, and assessment was done against the idealized model of best practices for knowledge sharing. Twenty-six senior managers at Xerox were interviewed/surveyed. Strengths of Xerox in knowledge sharing and areas of improvements were identified. Using open ended questions, a holistic view for the scope of Xerox efforts, as well as the depth and quality of the best practices during the product development process was compiled. Using Carlile's knowledge boundary framework and boundary objects, attempt was done to transform engineering knowledge from one domain to another. This framework also served as a basis for suggestions for future improvements in knowledge sharing at Xerox in the areas of improvements identified through the interviews/surveys. Though any single company has not discovered the mantra for knowledge management and sharing; several good practices, which were consistently enablers of perceived success, were identified. The effective enablers towards knowledge sharing were a synergistic gathering of "common sense" items such as morale, trust, common goals, value and criticality of knowledge, diversity, and structure, rewards/recognition, support and knowledge initiatives along multiple fronts. It was discovered, that the product managers perceive that Xerox has considerable success in promoting a knowledge culture and has an effective product development process. It was also found that knowledge boundary framework and boundary objects serve as a good vehicle to explain the difficulty of knowledge sharing across functional and organizational boundaries. Engineering tools such as critical parameter management could benefit by a uniform, standardized approach to bringing together subject matter experts from various domains and creating the environment for creating new knowledge and innovations. Systems processes like the Xerox platform approach, where the systems architecture is composed of common platform elements, and core competencies in the development of reusable components for the platform elements are the basis for the Xerox product development process. Using the knowledge acquired through practical experience and education and taking a holistic view of the product development process as the boundary framework for knowledge transfer, we used the eCPM (Engineering Critical Parameter Management Tool) to translate knowledge from a domain expert in mechanical engineering to a common semantic base for transformation into the domain of software engineering. Specific tacit knowledge on what makes a parameter critical and how it plays a role in mechanical aspects in the design of Xerox devices, such as the system itself, media and motion path, marker path and the control and image path, as well as how to control these designs is to be transformed into the domain of software engineering. It was found that use of the eCPM tool to develop similar meaning of parameters for tuning software resources such as CPU speeds, memory utilization and performance is possible. Attempt to create new knowledge in the domain of software will be proceeding with a larger number of domain experts. Specific new knowledge in establishment of which software parameters to be labeled as critical (versus design parameters allocated and controlled via Input /Output/ Constraint values), which parameters should be system control parameters (those which span over multiple subsystems, and have latitudes within which to be tweaked in various sub-systems), the failure modes and latitudes for the failure modes will be part of future work. This will be part of a knowledge sharing and management framework proposed in the thesis because of the diagnostic analysis done of the current state at Xerox.by Tulsi D. Ramchandani.S.M

Options Under Uncertainty: An Empirical Investigation of Patterns of Commitment in Display Technologies in the Flat Panel TV Set Industry

This dissertation considers fundamental questions about real options reasoning and its application in the face of uncertainty: do firms behave as real options reasoning predicts, and are there performance benefits from its application? The concept of uncertainty is further developed by considering two primary types: technological uncertainty and market needs uncertainty. A qualitative industry level historical case study is performed on the flat panel TV industry, chosen because it exhibits high technological uncertainty and low market needs uncertainty. Real options logic predicts, in such an industry, that firms will develop and maintain technology options until uncertainty is resolved. Firm level case studies for major incumbent Japanese TV set manufacturers and other relevant firms are performed. Comparison across the cases, and between several specific firms is conducted to test and further develop theory. The firms studied are found to generally behave as predicted by real options logic. Evidence from the study does not present a clear relation between options-related behavior and performance. Although this study identifies evidence not holding options can have large negative performance results, firms holding options as predicted by theory did not realize lasting performance improvements. With one exception, firms attempting to leverage technological capabilities into improved market positions were unable to realize durable improvements in their positions. The development and release of flat panel TV coincided with changes in performance for many firms in the industry; however, these performance changes were short lived. By the end of the study period, industry players had generally returned to the trajectories they were previously on. Between-case analysis of several outlying firms in the sample provides a rich and nuanced view of requirements for firms to dramatically improve performance in the face of high technological uncertainty in a market with very large size potential and relatively well-understood customer needs. This research contributes to the empirical literature on real options and is novel amongst academic research in its coverage of the flat panel display history using Japanese sources. Finally, this dissertation includes managerial implications regarding the usefulness of real options reasoning as well as practical issues in its implementation

The role of quality in the management of projects

Abstract Quality is often claimed as the 3rd dimension of any project: the success of a project depends on the management of time, cost and quality. However, quality is a much more elusive substance and its management can be problematic. This thesis examines some of the models proposed for managing quality in projects and considers their relevance via a number of case studies. The present study aims to provide a foundation from which a methodology for the management of quality in projects can be evolved. The general definition of “quality” is still discussed and its interpretation in the specific area of project management is open to debate. In this thesis it has been found useful to consider three levels of quality management in the project environment, broadly equivalent to those usually accepted in operations management: quality control, quality assurance and total quality management. Various methods of quality control have been employed in projects for many years. The emphasis of the present study is on the project management equivalents of quality assurance and total quality management and to examine whether they fulfil the true need. A major element of successful quality management is the establishing of constructive methods of feedback. Feedback is also often claimed to be a vital ingredient of successful project management: learning from past successes, and failures. A conduit to provide feedback is often problematic due to the very nature of projects and their finite lifespan. Mainstream thinking believes that standard quality systems employed in the production and operation environment can be incorporated effectively in project management thus increasing operational consistency and reducing the risk of activity or project failure. However, is the model of quality embedded in these systems relevant to projects with their characteristics of uniqueness and long time scales? Initial debate assumed that existing quality management systems would be of benefit in projects, which exhibited a lower level of uniqueness and were closer to an operations management perspective. A literature review followed to gauge the level of importance attached to quality systems and its role in the project process. This determined that there was a need to investigate what existing quality systems, contributed in a purely project environment and what impact they had on improving project success especially in regard to the uniqueness of the projects and to the size of the project organization involved. In addition, the impact an industry-standard quality system had on project organizations compared to project organizations that did not possesses any formal system. To compare and contrast the conventional approach to quality in projects, the complementary areas of systems thinking and system dynamics were explored. Examining an alternative field to quality management was beneficial in providing a different perspective on how systems can be modelled evaluated and applied to real-world applications. This part of the research contributed significantly to the formation of the ideas and opinions on the way in which the concept of quality should be promoted in project management. In particular, the identification of mental models and the use of graphical representations to describe, illustrate and model the tangible and intangible entities found in most types of system. The use of a case study methodology was seen as the most valid way of attaining a holistic view of the complete project process and exploring the salient issues surrounding quality and projects. The fieldwork carried out to facilitate this goal, comprised of a restricted number of in-depth case studies, which encapsulated complete projects. An essential part of this process was the use of participant observation and in part action research, as these approaches increased the access to the available qualitative data whilst being mutually beneficial to the research and to the organisations involved. The scope of the case studies carried out was governed by a number of constraints: • The availability of suitable projects. • The timespan of the available projects matching that of the research, consequently the projects studied are on a relatively small scale. • The organizations in which the action research process could be a valid exchange of services. • The reluctance of organizations in certain industries to allow access to data on projects in particular activities that had led to project failure. The alternative models and techniques offered by systems thinking and system dynamics were explored to see if they could deliver more insights into the diverse aspects of project quality and how feedback in systems can be effectively represented. From the four case studies carried out, it is evident that there is a need for a fundamental revision on how quality is both defined and measured in project management. There is a need for greater emphasis on the acquisition and retention of knowledge by project organizations including the ability to disperse that knowledge by a practical and useful medium. Existing quality management systems still exhibit their origins, which do not take into account the uniqueness and instability of the project environment. In practice, the demand for registration to an industry-recognised quality standard appears to discriminate against the smaller project organization. The impact on the larger organizations is no less significant due to the creation of ‘underground’ parallel working practices, which are a significant waste of resources. The veneer of compliance to a global standard does not help the project organization learn or accumulate knowledge. In conclusion, this thesis proposes that project management needs an alternative methodology to provide a more practical method of project feedback, to enhance the ability of future projects. This thesis puts forward a foundation for this methodology based upon the valuable attributes of the models identified during the research in addition to the value of the case studies compiled. The aim for the implementation of a practical quality system has to be based on a reappraisal of what its purpose is. Therefore, it is proposed that the objective of any system would be to capture knowledge, store and redistribute that knowledge in a manner that makes a positive contribution to future project success. Emphasis is placed on increasing success by the acquisition of knowledge, in contrast to the traditional quality concepts of decreasing risk by the control of activities. In essence a shift from existing mechanistic systems towards more neurocybernetic systems. The increasing capabilities of communication and information technologies make the practicalities of creating this type of system perfectly feasible

Cognitive Foundations for Visual Analytics

In this report, we provide an overview of scientific/technical literature on information visualization and VA. Topics discussed include an update and overview of the extensive literature search conducted for this study, the nature and purpose of the field, major research thrusts, and scientific foundations. We review methodologies for evaluating and measuring the impact of VA technologies as well as taxonomies that have been proposed for various purposes to support the VA community. A cognitive science perspective underlies each of these discussions

Potential for leverage between the quality management and knowledge management professional communities : an intellectual capital mapping

This research describes the problems facing two important professional communities, Quality Management (QM) and Knowledge Management (KM), which face multiple challenges in their efforts to impact the organisations in which they operate and contribute significantly to their performance and financial results. The two communities are positioned at very different points in their maturity life cycle. While QM is an aging community that is trying to regain its relevancy, the KM community is still in its infancy, and is struggling to mature. Many practitioners and academics consider both to be "over promising and under delivering". The aim of this research is to explore how the two communities can enhance their effectiveness. As a theoretical framework the author used the concept of Intellectual Capital, which is usually used in the context of formal organisations, and applied it to the case of professional communities. The hypothesis states that the two communities have complementary Intellectual Capitals, i. e. that the intangible assets of each can be shared and exchanged through different patterns of interaction. An investigation was conducted into whether the flows of such intangible assets between Quality Management (QM) and Knowledge Management (KM) can increase their organisational effectiveness. The research surveyed the scientific as well as professional literature and classified the evidence on QM/KM interactions into twelve patterns that cover the spectrum, from complete ignorance of each other to full co-operation. Two case studies are explored, where explicit efforts to encourage flows of Intellectual Capital were demonstrated, one at a company level and the other at a national level. A unique methodology and visual tool, to map the Intellectual Capital of professional communities, was developed and used to draw a generic map of the complementary ICs of QM and KM and the potential flows between them, as perceived by a diverse body of experts from both communities. Finally, a series of (computer aided) focus groups were held with professionals. Based on triangulation of the data between the 14 expert interviews, 2 in-depth case studies, 68 focus group attendees and the literature, the following contributions to knowledge were identified: 0 Creation of a new scheme to classify interactions between professional communities. O The application of the Intellectual Capital concept to professional communities. Q New insights into the situation of QM and KM communities using the framework of Intellectual Capital, and the complementary nature of their intangible assets. Q New perspective on flows of Intellectual Capital between different entities (in this case professional communities) as a way to increase the effectiveness of both. QA new methodology to self-assess and map Intellectual Capital

The drivers of Corporate Social Responsibility in the supply chain. A case study.

Purpose: The paper studies the way in which a SME integrates CSR into its corporate strategy, the practices it puts in place and how its CSR strategies reflect on its suppliers and customers relations. Methodology/Research limitations: A qualitative case study methodology is used. The use of a single case study limits the generalizing capacity of these findings. Findings: The entrepreneur’s ethical beliefs and value system play a fundamental role in shaping sustainable corporate strategy. Furthermore, the type of competitive strategy selected based on innovation, quality and responsibility clearly emerges both in terms of well defined management procedures and supply chain relations as a whole aimed at involving partners in the process of sustainable innovation. Originality/value: The paper presents a SME that has devised an original innovative business model. The study pivots on the issues of innovation and eco-sustainability in a context of drivers for CRS and business ethics. These values are considered fundamental at International level; the United Nations has declared 2011 the “International Year of Forestry”

ICSEA 2021: the sixteenth international conference on software engineering advances

The Sixteenth International Conference on Software Engineering Advances (ICSEA 2021), held on October 3 - 7, 2021 in Barcelona, Spain, continued a series of events covering a broad spectrum of software-related topics. The conference covered fundamentals on designing, implementing, testing, validating and maintaining various kinds of software. The tracks treated the topics from theory to practice, in terms of methodologies, design, implementation, testing, use cases, tools, and lessons learnt. The conference topics covered classical and advanced methodologies, open source, agile software, as well as software deployment and software economics and education. The conference had the following tracks: Advances in fundamentals for software development Advanced mechanisms for software development Advanced design tools for developing software Software engineering for service computing (SOA and Cloud) Advanced facilities for accessing software Software performance Software security, privacy, safeness Advances in software testing Specialized software advanced applications Web Accessibility Open source software Agile and Lean approaches in software engineering Software deployment and maintenance Software engineering techniques, metrics, and formalisms Software economics, adoption, and education Business technology Improving productivity in research on software engineering Trends and achievements Similar to the previous edition, this event continued to be very competitive in its selection process and very well perceived by the international software engineering community. As such, it is attracting excellent contributions and active participation from all over the world. We were very pleased to receive a large amount of top quality contributions. We take here the opportunity to warmly thank all the members of the ICSEA 2021 technical program committee as well as the numerous reviewers. The creation of such a broad and high quality conference program would not have been possible without their involvement. We also kindly thank all the authors that dedicated much of their time and efforts to contribute to the ICSEA 2021. We truly believe that thanks to all these efforts, the final conference program consists of top quality contributions. This event could also not have been a reality without the support of many individuals, organizations and sponsors. We also gratefully thank the members of the ICSEA 2021 organizing committee for their help in handling the logistics and for their work that is making this professional meeting a success. We hope the ICSEA 2021 was a successful international forum for the exchange of ideas and results between academia and industry and to promote further progress in software engineering research

2018 FSDG Combined Abstracts

https://scholarworks.gvsu.edu/fsdg_abstracts/1000/thumbnail.jp

Decision Support Systems

Decision support systems (DSS) have evolved over the past four decades from theoretical concepts into real world computerized applications. DSS architecture contains three key components: knowledge base, computerized model, and user interface. DSS simulate cognitive decision-making functions of humans based on artificial intelligence methodologies (including expert systems, data mining, machine learning, connectionism, logistical reasoning, etc.) in order to perform decision support functions. The applications of DSS cover many domains, ranging from aviation monitoring, transportation safety, clinical diagnosis, weather forecast, business management to internet search strategy. By combining knowledge bases with inference rules, DSS are able to provide suggestions to end users to improve decisions and outcomes. This book is written as a textbook so that it can be used in formal courses examining decision support systems. It may be used by both undergraduate and graduate students from diverse computer-related fields. It will also be of value to established professionals as a text for self-study or for reference

Managing intracorporate knowledge sharing

In de studie "Managing Intracorporate Knowledge Sharing" wordt het proces van intraorganisationele kennisuitwisseling bestudeerd met als doel een integratief raamwerk te ontwikkelen waarin het managen van het onderhavige proces binnen de context van een multinationale onderneming centraal staat. Dit raamwerk omvat een viertal proposities betreffende de managementsystemen die het proces van intra-organisationele kennisuitwisseling binnen een concernverband kunnen stimuleren en faciliteren. Een belangrijke aanname hierbij is dat de omvang en complexiteit van veel internationaal opererende ondernemingen een directe betrokkenheid van het topmanagement in de weg staan. Concernonderdelen opereren in een onderling afhankelijk netwerk waarin het onvoorspelbaar is welke kennisuitwisselingsrelaties tussen twee of meerdere concernonderdelen op welke momenten van belang zullen worden. Het topmanagement kan zich daarom beter beperken tot het scheppen van de juiste voorwaarden en de uitvoerende verantwoordelijkheid delegeren naar die lagen in de organisationele hierarchie waar vraag en aanbod van kennis tot elkaar dienen te komen