Event-based Customization of Multi-tenant SaaS Using Microservices

Popular enterprise software such as ERP, CRM is now being made available on the Cloud in the multi-tenant Software as a Service (SaaS) model. The added values come from the ability of vendors to enable customer-specific business advantage for every different tenant who uses the same main enterprise software product. Software vendors need novel customization solutions for Cloud-based multi-tenant SaaS. In this paper, we present an event-based approach in a non-intrusive customization framework that can enable customization for multi-tenant SaaS and address the problem of too many API calls to the main software product. The experimental results on Microsoft’s eShopOnContainers show that our approach can empower an event bus with the ability to customize the flow of processing events, and integrate with tenant-specific microservices for customization. We have shown how our approach makes sure of tenant-isolation, which is crucial in practice for SaaS vendors. This direction can also reduce the number of API calls to the main software product, even when every tenant has different customization services.publishedVersio

Using Microservices to Customize Multi-Tenant SaaS: From Intrusive to Non-Intrusive

Customization is a widely adopted practice on enterprise software applications such as Enterprise resource planning (ERP) or Customer relation management (CRM). Software vendors deploy their enterprise software product on the premises of a customer, which is then often customized for different specific needs of the customer. When enterprise applications are moving to the cloud as mutli-tenant Software-as-a-Service (SaaS), the traditional way of on-premises customization faces new challenges because a customer no longer has an exclusive control to the application. To empower businesses with specific requirements on top of the shared standard SaaS, vendors need a novel approach to support the customization on the multi-tenant SaaS. In this paper, we summarize our two approaches for customizing multi-tenant SaaS using microservices: intrusive and non-intrusive. The paper clarifies the key concepts related to the problem of multi-tenant customization, and describes a design with a reference architecture and high-level principles. We also discuss the key technical challenges and the feasible solutions to implement this architecture. Our microservice-based customization solution is promising to meet the general customization requirements, and achieves a balance between isolation, assimilation and economy of scale

Migrating Monoliths to Microservices-based Customizable Multi-tenant Cloud-native Apps

It was common that software vendors sell licenses to their clients to use software products, such as Enterprise Resource Planning, which are deployed as a monolithic entity on clients’ premises. Moreover, many clients, especially big organizations, often require software products to be customized for their specific needs before deployment on premises. While software vendors are trying to migrate their monolithic software products to Cloud-native Software-as-a-Service (SaaS), they face two big challenges that this paper aims at addressing: 1) How to migrate their exclusive monoliths to multi-tenant Cloud-native SaaS; and 2) How to enable tenant-specific customization for multi-tenant Cloud-native SaaS. This paper suggests an approach for migrating monoliths to microservice-based Cloud-native SaaS, providing customers with a flexible customization opportunity, while taking advantage of the economies of scale that the Cloud and multi-tenancy provide. Our approach shows not only the migration to microservices but also how to introduce the necessary infrastructure to support the new services and enable tenant-specific customization. We illustrate the application of our approach on migrating a reference application of Microsoft called SportStore.acceptedVersio

Analysis of requirements and technologies to migrate software development to the PaaS model

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementSoftware development has been evolving during the last years and, more and more, the software architecture to support this development has become more complex to meet the new requirements and new technologies. With the new cloud computing architecture and models, IT departments and ISV are developing new applications and moving the traditional software architecture to the cloud. In this context, Platform as a Service (PaaS) model can provide software development services and components within a new architecture for building a new generation of software with all benefits of cloud, like scalability and elasticity. However, currently, most companies have significant challenges to adapt and change its software development process to use the PaaS architecture and the cloud services. In this dissertation, it will first be identified and analyzed the changes and challenges for develop software with the PaaS architecture. Afterwards, will be analyzed and identified the requirements in a traditional software development and architecture (on premise) to development new software or adapt the existents software with the PaaS.Dissertation submitted as partial requirement for obtaining the Master’s degree in Information Managemen

SDSN@RT: a middleware environment for single-instance multi-tenant cloud applications

With the Single-Instance Multi-Tenancy (SIMT) model for composite Software-as-a-Service (SaaS) applications, a single composite application instance can host multiple tenants, yielding the benefits of better service and resource utilization, and reduced operational cost for the SaaS provider. An SIMT application needs to share services and their aggregation (the application) among its tenants while supporting variations in the functional and performance requirements of the tenants. The SaaS provider requires a middleware environment that can deploy, enact and manage a designed SIMT application, to achieve the varied requirements of the different tenants in a controlled manner. This paper presents the SDSN@RT (Software-Defined Service Networks @ RunTime) middleware environment that can meet the aforementioned requirements. SDSN@RT represents an SIMT composite cloud application as a multi-tenant service network, where the same service network simultaneously hosts a set of virtual service networks (VSNs), one for each tenant. A service network connects a set of services, and coordinates the interactions between them. A VSN realizes the requirements for a specific tenant and can be deployed, configured, and logically isolated in the service network at runtime. SDSN@RT also supports the monitoring and runtime changes of the deployed multi-tenant service networks. We show the feasibility of SDSN@RT with a prototype implementation, and demonstrate its capabilities to host SIMT applications and support their changes with a case study. The performance study of the prototype implementation shows that the runtime capabilities of our middleware incur little overhead

Multi-tenant hybrid cloud architecture

This paper examines the challenges associated with the multi-tenant hybrid cloud architecture and describes how this architectural approach was applied in two software development projects. The motivation for using this architectural approach is to allow developing new features on top of monolithic legacy systems – that are still in production use – but without using legacy technologies. The architectural approach considers these legacy systems as master systems that can be extended with multi-tenant cloud-based add-on applications. In general, legacy systems are run in customer-operated environments, whereas add-on applications can be deployed to cloud platforms. It is thus imperative to have a means connectivity between these environments over the internet. The technology stack used within the scope of this thesis is limited to the offering of the .NET Core ecosystem and Microsoft Azure. In the first part of the thesis work, a literature review was carried out. The literature review focused on the challenges associated with the architectural approach, and as a result, a list of challenges was formed. This list was utilized in the software development projects of the second part of the thesis. It should be noted that there were very few high-quality papers available focusing exactly on the multi-tenant hybrid cloud architecture, so, in the end, source material for the review was searched separately for multi-tenant and for hybrid cloud design challenges. This factor is noted in the evaluation of the review. In the second part of the thesis work, the architectural approach was applied in two software development projects. Goals were set for the architectural approach: the add-on applications should be developed with modern technology stacks; their delivery should be automated; their subscription should be straightforward for customer organizations and they should leverage multi-tenant resource sharing. In the first project a data quality management tool was developed on top of a legacy dealership management system. Due to database connectivity challenges, confidentiality of customer data and authentication requirements, the implemented solution does not fully utilize the architectural approach, as having the add-on application hosted in the customer environment was the most reasonable solution. Despite this, the add-on application was developed with a modern technology stack and its delivery is automated. The subscription process does involve certain manual steps and, if the customer infrastructure changes over time, these steps must be repeated by the developers. This decreases the scalability of the overall delivery model. In the second project a PDA application was developed on top of a legacy vehicle maintenance tire hotel system. The final implementation fully utilizes the architectural approach. Support for multi-tenancy was implemented using ASP.NET Core Dependency Injection and Finbuckle.MultiTenancy-library. Azure Relay Hybrid Connection was used for hybrid cloud connectivity between the add-on application and the master system. The delivery model incorporates the same challenges regarding subscription and customer infrastructure changes as the delivery model of the data quality management tool. However, the manual steps associated with these challenges must be performed only once per customer – not once per customer per application. In addition, the delivery model could be improved to support customer self-service governance, enabling the delegation of any customer environment installations to the customers themselves. Even further, the customer environment installation could potentially cover an entire product family. As an example, instead of just providing access for the PDA application, the installation could provide access for all vehicle maintenance family add-on applications. This would make customer environment management easier and developing new add-on applications faster