Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon predefined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, which needs new levels of flexibility and automation not available with the current technology. The complexity of contractual logic in SLAs requires new forms of knowledge representation to automatically draw inferences and execute contractual agreements. A logic-based approach provides several advantages including automated rule chaining allowing for compact knowledge representation as well as flexibility to adapt to rapidly changing business requirements. We suggest adequate logical formalisms for representation and enforcement of SLA rules and describe a proof-of-concept implementation. The article describes selected formalisms of the ContractLog KR and their adequacy for automated SLA management and presents results of experiments to demonstrate flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for Automated SLA Management, Int. Journal of Decision Support Systems (DSS), submitted 19th March 200

Data optimizations for constraint automata

Constraint automata (CA) constitute a coordination model based on finite automata on infinite words. Originally introduced for modeling of coordinators, an interesting new application of CAs is implementing coordinators (i.e., compiling CAs into executable code). Such an approach guarantees correctness-by-construction and can even yield code that outperforms hand-crafted code. The extent to which these two potential advantages materialize depends on the smartness of CA-compilers and the existence of proofs of their correctness. Every transition in a CA is labeled by a "data constraint" that specifies an atomic data-flow between coordinated processes as a first-order formula. At run-time, compiler-generated code must handle data constraints as efficiently as possible. In this paper, we present, and prove the correctness of two optimization techniques for CA-compilers related to handling of data constraints: a reduction to eliminate redundant variables and a translation from (declarative) data constraints to (imperative) data commands expressed in a small sequential language. Through experiments, we show that these optimization techniques can have a positive impact on performance of generated executable code