Citizens' E-Participation at Local Municipal Government in South Africa

The emergence of the digital revolution has obligated governments all over the world to be more accessible, effective and accountable in the provision of public services. The South Africa government has implemented various Information and Communications Technology (ICT) enabled platforms in engaging citizens in decision-making, a resultant effect of high world E-government Development Index (EGDI) rating for the country. Irrespective of the rating, the citizens have resorted to public violence as a means of communicating about unsatisfactory service delivery issues. The South African government has continued to witness numerous service delivery protests, resulting in destruction of public property, injury and death of innocent citizens. This article therefore evaluates the application of e-participation in government decision-making, using a three-dimensional framework of e-enabling, e-engaging and e-empowering. The findings show that structural challenges exist that limit the achievement of the good intentions of e-participation. The article relies heavily on existing data and focuses at local municipal level, which is considered the closest point of contact between government and citizens

A neural blockchain for a tokenizable e-Participation model

Currently, Distributed Ledger Technologies (DLTs) and, especially, Blockchain technology represent a great opportunity for public institutions to improve citizen participation and foster democratic innovation. These technologies facilitate the simplification of processes and provide secure management of recorded data, guaranteeing the transmission and public transparency of information. Based on the combination of a Blockchain as a Service (BaaS) platform and G-Cloud solutions, our proposal consists of the design of an e-Participation model that uses a tokenizable system of the actions and processes undertaken by citizens in participatory processes providing incentives to promote greater participation in public affairs. In order to develop a sustainable, scalable and resilient e-Participation system, a new blockchain concept, which organizes the blocks as a neural system, is combined with the implementation of a virtual token to reward participants. Furthermore, this virtual token is deployed through a smart contract that the block itself produces, containing information about the transaction and all the documents involved in the process. Finally, our Neural Distributed Ledger (NDL) framework facilitates the interconnection of blockchain networks in a transparent, certified, secure, auditable, scalable and traceable way

Developing Criteria for Evaluating a Multi-channel Digitally Enabled Participatory Budgeting Platform

No"Enabling Multichannel Participation through ICT Adaptations for Participatory Budgeting ICT-enabled platform” (EMPATIA) is a multi-channel participatory budgeting (PB) platform that represents a significant social innovation process of democratic deliberation and decision-making, involving citizens within complex public-institution structures. EMPATIA was targeted to deliver socio-economic and political benefits, such as enhancing citizen-government engagement, increasing public value through PB process, promoting ‘inclusiveness’ among the marginalized groups of citizens, and impeding political discontent that underpins distrust and skepticism towards the government. The attainment of these benefits will be driven by the EMPATIA's performance. Hence, a performance measurement tools is needed to enable assessment of EMPATIA, empirically. With an aim to propose an integrated performance evaluation metrics, this study presents a set of assessment criteria for multi-channel digitally enabled PB service platforms – especially EMPATIA. Findings from a qualitative, multi-strategies research approach suggest that the metrics should include five key technical and non-technical performance indicators, to be used as basis for the development of future evaluation instruments. Of major signposts, the metrics would inform key performance aspects to be considered during the PB platform development, and evaluated to indicate the PB platform performance

Institutionalisation of digitally-enabled service transformation in the UK public sector

This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University LondonThe successful institutionalisation of digitally-enabled service transformation (DEST) in the UK public sector has always been a challenge for the government. Associated with technology and managerial impediments, the derailment of several DEST projects in recent years has attracted much scholarly debate. Nonetheless, overt emphasis on the antecedents and effects of DEST institutionalisation has concealed the real events underpinning the transformation process, especially the ‘social’ interactions between the institutional actors and structures, as well as their role in the DEST institutionalisation process. Hence, this research aims to explore the roles of the actors and structures in DEST institutionalisation as working practice in public institutions. To do so, this research develops a conceptual framework grounded on Institutional Theory and Structuration Theory concepts, derived from the analysis of four past DEST cases in the UK. The framework is used in a qualitative enquiry that explores the well-publicised Universal Credit transformation case through interviews, focus groups and review of documentary and parliamentary-select-committee-media evidence. The findings offer insights into the deinstitutionalisation and structuration processes in the study of DEST institutionalisation to better understand the implementation of change in public institutions. This study concludes that actors and structures play important roles in structuring the DEST institutionalisation process as working practice in public institutions. Actors could manipulate structures of meaning, power and norms to promote desired actions in shaping practices that support DEST institutionalisation

Determinants of information and communication technologies for the online citizen participation adoption in urban contexts

A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Geographic Information SystemsThe electronic citizen participation (e-participation) is considered a branch of e-government with a focus on citizen involvement in information, consultation, and decision-making processes along with local governments. E-participation is considered an important pillar to support an inclusive and participative democracy. Governments all around the world, mainly local governments, are implementing different e-participation tools, for instance, online participatory budgeting, e-petitions, online incident reporting systems, online forums, etc. The potential benefits for the society of citizens engagement in the use of e-participation is widely agreed in the literature. However, the drivers of the e-participation adoption by the citizens are still on an exploratory stage in existing research. The understanding of the e-participation adoption factors is of a crucial importance for defining governmental strategies that pursue the citizen participatory engagement. This thesis contributes to a better understanding of the determinants of e-participation adoption in the urban contexts at individual level. The dissertation first carries out a review of the existing literature following a quantitative approach. Second, we developed three research models grounded in theories as unified theory of acceptance and use of technology (UTAUT), psychological empowerment, social capital, and sense of virtual community. Each model was evaluated in a cross-sectional experiment in two Portuguese cities that have implemented e-participation tools. The analysis of each model and its results are analysed in detail in each of the sections of this dissertation. And finally, we propose two lines for future research, one focused on the citizens satisfaction with e-participation, and the other explores the inclusion of components from social geography. Furthermore, the findings from this dissertation also provide insights for local governments that implement e-participation tools. The literature review of sixty quantitative studies published from the year 2000 to year 2017 revealed that the factors with stronger effect on the intention to use e-participation were the perceived usefulness, attitude, trust, trust in government, effort expectancy, and social influence. However, the most of these studies used a single theory of information systems to investigate e-participation, which may not uncover specific factors of the e-participation phenomenon. Moreover, the success of e-participation tools relies on the continuous usage over time. Understanding solely the drivers of intention to use in the short time does not guarantee the success in the long-term adoption. From the three research models presented in this dissertation, the first model focus on the study of the intention to use, usage, and intention to recommend e-participation. The last two focus on the continued intention to use e-participation. The first study develops a model that integrates the psychological empowerment, as second-order construct, and UTAUT to explain the intention to use and intention to recommend e-participation. We found that performance expectancy and empowerment were the stronger motivators of intention to use, and empowerment was the stronger driver for the citizens recommend the e-participation technologies. The second study evaluates the effect of each of the dimensions of empowerment plus habit on the continued intention to use e-participation. Results show that competence, meaning, and habit have a significant effect on the continuous intention. Multigroup analysis in this study revealed that the use of e-participation has stronger meaning for older participants. The third cross-sectional study integrates the sense of virtual community theory with constructs of UTAUT that have a direct effect on the usage behaviour, namely facilitating conditions and habit. We found that habit is a good predictor of use behaviour and continued intention, nevertheless, sense of virtual community resulted a good predictor of e-participation usage in the short term, but not significant on the continued intention to use over time

Decolonisation of e-Government research and practice exploring contextual issues and opportunities in Africa

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