A Novel Approach to Predict the Helpfulness of Online Reviews

Online reviews help consumers reduce uncertainty and risks faced in purchase decision making by providing information about products and services. However, the overwhelming amount of data continually being produced in online review platforms introduce a challenge for customers to read and judge the reviews. This research addresses the problem of misleading and overloaded information by developing a novel approach to predict the helpfulness of online reviews. The proposed approach in this study, first, clusters reviews using reviewer-related, and temporal factors. It then uses review-related factors to predict online review helpfulness in each cluster. Using a sample of Amazon.com reviews, the empirical findings offer strong support to the proposed approach and show its superior predictions of review helpfulness compared to earlier approaches. The outcomes of this study help customers in online shopping and assist online retailers in reducing information overload to improve their customers’ experience

Treebank-Based Deep Grammar Acquisition for French Probabilistic Parsing Resources

Motivated by the expense in time and other resources to produce hand-crafted grammars, there has been increased interest in wide-coverage grammars automatically obtained from treebanks. In particular, recent years have seen a move towards acquiring deep (LFG, HPSG and CCG) resources that can represent information absent from simple CFG-type structured treebanks and which are considered to produce more language-neutral linguistic representations, such as syntactic dependency trees. As is often the case in early pioneering work in natural language processing, English has been the focus of attention in the first efforts towards acquiring treebank-based deep-grammar resources, followed by treatments of, for example, German, Japanese, Chinese and Spanish. However, to date no comparable large-scale automatically acquired deep-grammar resources have been obtained for French. The goal of the research presented in this thesis is to develop, implement, and evaluate treebank-based deep-grammar acquisition techniques for French. Along the way towards achieving this goal, this thesis presents the derivation of a new treebank for French from the Paris 7 Treebank, the Modified French Treebank, a cleaner, more coherent treebank with several transformed structures and new linguistic analyses. Statistical parsers trained on this data outperform those trained on the original Paris 7 Treebank, which has five times the amount of data. The Modified French Treebank is the data source used for the development of treebank-based automatic deep-grammar acquisition for LFG parsing resources for French, based on an f-structure annotation algorithm for this treebank. LFG CFG-based parsing architectures are then extended and tested, achieving a competitive best f-score of 86.73% for all features. The CFG-based parsing architectures are then complemented with an alternative dependency-based statistical parsing approach, obviating the CFG-based parsing step, and instead directly parsing strings into f-structures

Treebank-based acquisition of Chinese LFG resources for parsing and generation

This thesis describes a treebank-based approach to automatically acquire robust,wide-coverage Lexical-Functional Grammar (LFG) resources for Chinese parsing and generation, which is part of a larger project on the rapid construction of deep, large-scale, constraint-based, multilingual grammatical resources. I present an application-oriented LFG analysis for Chinese core linguistic phenomena and (in cooperation with PARC) develop a gold-standard dependency-bank of Chinese f-structures for evaluation. Based on the Penn Chinese Treebank, I design and implement two architectures for inducing Chinese LFG resources, one annotation-based and the other dependency conversion-based. I then apply the f-structure acquisition algorithm together with external, state-of-the-art parsers to parsing new text into "proto" f-structures. In order to convert "proto" f-structures into "proper" f-structures or deep dependencies, I present a novel Non-Local Dependency (NLD) recovery algorithm using subcategorisation frames and f-structure paths linking antecedents and traces in NLDs extracted from the automatically-built LFG f-structure treebank. Based on the grammars extracted from the f-structure annotated treebank, I develop a PCFG-based chart generator and a new n-gram based pure dependency generator to realise Chinese sentences from LFG f-structures. The work reported in this thesis is the first effort to scale treebank-based, probabilistic Chinese LFG resources from proof-of-concept research to unrestricted, real text. Although this thesis concentrates on Chinese and LFG, many of the methodologies, e.g. the acquisition of predicate-argument structures, NLD resolution and the PCFG- and dependency n-gram-based generation models, are largely language and formalism independent and should generalise to diverse languages as well as to labelled bilexical dependency representations other than LFG